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How Salesforce Uses Informatica and MuleSoft for Agentic AI
See how Salesforce uses MuleSoft and Informatica for its Agentic Enterprise, using Informatica Data Quality to cut case volume by 70% and save $450,000.

, LMTS, Salesforce

, Senior Member of Technical Staff, Salesforce

, Senior Manager, Software Engineering, Salesforce

Product: MuleSoft, Informatica
Role: Architect, Developer
Industry: Professional Services, Technology
Topic: Salesforce on Salesforce
Session Level: Intermediate
Session Format: Theater
  • Tuesday, Sep 153:30 PM - 3:50 PM PDT
    (10:30 PM - 10:50 PM GMT)
    Moscone North, Campground, SF on SF Theater
    FIRST COME FIRST SEATED
  • Wednesday, Sep 1611:00 AM - 11:20 AM PDT
    (6:00 PM - 6:20 PM GMT)
    Moscone West, L3, Learning Lab Theater D
    FIRST COME FIRST SEATED
Session Summary: The session explored how Salesforce leverages MuleSoft, Informatica, and Agentforce, Data 360 and Slack to optimize employee data integrations across its vast ecosystem of 120+ internal and external systems. By addressing data quality issues, which accounted for 70% of integration-related cases, Salesforce implemented proactive measures to enhance operational efficiency and employee experience. Key innovations included the use of Slack for real-time notifications, multi-agent orchestration via Agentforce for automated issue resolution, and Informatica Data Quality for detecting and resolving discrepancies. These advancements have significantly reduced case resolution times from 3-5 days to near real-time, ensuring trusted data flows seamlessly across the organization.
Key Takeaways:

• Salesforce's implementation of MuleSoft integrations and Informatica Data Quality has ensured real-time aggregation and validation of employee data, reducing data discrepancies across 120+ systems.

• The introduction of Agentforce-powered multi-agent orchestration, including integration watchdog and employee sync agents, has automated issue identification, root cause analysis, and resolution processes, enhancing efficiency and transparency.

• By integrating Slack for real-time notifications and leveraging data from Data Cloud, Salesforce has streamlined operations, minimized manual intervention, and improved employee onboarding and offboarding experiences.

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