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How Salesforce Built an Agentic Monitoring System in Slack
Learn how Salesforce IT uses Agentforce to monitor org limits, investigate issues, and coordinate actions in Slack with human approval and verified outcomes, all in one conversation.

, Director, Software Engineering, Salesforce

, Director, Product Management, Salesforce

Product: Slack
Role: Administrator
Industry: Technology
Topic: Salesforce on Salesforce
Session Level: Advanced
Session Format: Theater
  • Tuesday, Sep 153:30 PM - 3:50 PM PDT
    (10:30 PM - 10:50 PM GMT)
    Moscone West, L3, Learning Lab Theater C
    FIRST COME FIRST SEATED
  • Wednesday, Sep 1612:00 PM - 12:20 PM PDT
    (7:00 PM - 7:20 PM GMT)
    Moscone North, Campground, SF on SF Theater
    FIRST COME FIRST SEATED
  • Wednesday, Sep 164:30 PM - 4:50 PM PDT
    (11:30 PM - 11:50 PM GMT)
    Moscone West, L3, Learning Lab Theater C
    FIRST COME FIRST SEATED
Session Summary: Salesforce introduced an innovative AI-powered monitoring system integrated with Slack to enhance operational efficiency and streamline issue resolution. This system, built on AI Force and Platform Guardian, shifts from traditional dashboards to conversational interfaces, enabling engineers to detect, investigate, and resolve issues within a single Slack thread. With smart agents and subagents, the platform autonomously gathers context, correlates data across systems, recommends actions, and executes solutions while incorporating a human-in-the-loop framework for critical decisions. Supporting over 20 internal Salesforce orgs and 90,000 users, this transformative solution improves productivity by reducing manual troubleshooting and enabling proactive issue management at scale.
Key Takeaways:

• The AI-powered Platform Guardian, integrated with Slack, automates monitoring, troubleshooting, and resolution, saving engineers significant time and effort.

• The system leverages a human-in-the-loop framework for secure and efficient execution of critical actions, ensuring accuracy and compliance.

• Salesforce's use of AI Force demonstrates how conversational AI can transform operational processes, delivering proactive and autonomous solutions to complex system issues.

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