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Seen, Unseen, and Misunderstood Disabilities
We empathize on what we’ve seen. Let’s have a frank discussion on seen and unseen disabilities, the assumptions people make, and how awareness and empathy can foster more inclusive environments.

, Salesforce Admin, Dogs of Sacramento

, CEO, Founder, and Design Architect, Kander Consult

Product: Health
Role: Executive
Topic: Equality
Session Level: Beginner
Session Format: Community Networking
  • Wednesday, Sep 162:30 PM - 3:15 PM PDT
    (9:30 PM - 10:15 PM GMT)
    Moscone West, L2, Community Networking 2
    FIRST COME FIRST SEATED
Session Summary: This session focused on fostering awareness and understanding of seen and unseen disabilities, emphasizing the importance of inclusivity and accessibility in both professional and personal spaces. Speakers shared their personal experiences with disabilities, including challenges with self-disclosure, societal perceptions, and seeking accommodations. They highlighted Salesforce's commitment to accessibility, including initiatives like Abilityforce and exclusive accessibility-focused resources at Dreamforce, while also addressing misconceptions and etiquette around interacting with individuals with disabilities. Attendees were encouraged to reflect on their own biases, practice empathy, and commit to creating more inclusive environments for people with diverse abilities, both seen and unseen.
Key Takeaways:

• Seen and unseen disabilities are often misunderstood, and individuals with unseen disabilities may face significant challenges in obtaining necessary accommodations due to societal perceptions.

• Salesforce is actively working to promote accessibility and inclusivity through initiatives like Abilityforce and accessibility-focused presentations, along with providing resources during events like Dreamforce.

• Practicing disability etiquette, such as asking before offering help and avoiding assumptions about someone's abilities, is essential in fostering respectful and inclusive interactions.

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Chair, Education Trailblazers Association