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Become the Human Differentiator: Influence Skills for Tech
Moving from technical builder to memorable advisor takes more than code — it takes confidence, storytelling, and empathy. Learn practical techniques for building the human skills that set you apart.

, Engineering Manager, Aquiva Labs

Product: Salesforce Platform
Role: Consultant, Developer
Industry: Technology
Topic: Careers
Session Level: Beginner
Session Format: Theater
  • Wednesday, Sep 161:00 PM - 1:20 PM PDT
    (8:00 PM - 8:20 PM GMT)
    Moscone West, L2, Trailblazer Theater
    FIRST COME FIRST SEATED
Session Summary: The session focused on the importance of developing soft skills within the Salesforce ecosystem, emphasizing their impact on professional success and adaptability in a changing job market. Attendees were encouraged to enhance their communication, confidence, and empathy to excel in client-facing roles, technical presentations, and business interactions. Practical strategies included improving voice control, leveraging visualization tools like AI for alignment, practicing open questions, and embracing authentic storytelling. The session highlighted the critical role of adaptability and self-improvement in navigating evolving roles, such as forward-deployed engineers, within the Salesforce ecosystem.
Key Takeaways:

• Soft skills, including communication, empathy, and confidence, are essential for excelling in client-facing roles, technical presentations, and business interactions within the Salesforce ecosystem.

• Practical strategies like improving voice control, using AI-driven visualizations, and asking open-ended questions can enhance collaboration and engagement in professional settings.

• Adapting to evolving roles, such as forward-deployed engineers, requires continuous self-improvement, authenticity, and tracking personal growth to remain competitive in the Salesforce ecosystem.

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