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Slack as an Accessibility Tool: Our Customer Zero Story
Discover how Salesforce employees shaped Slack into a vital accessibility and assistive technology, from Huddle captions to neurodiversity, that supports authentic, inclusive storytelling.

, Chief Accessibility Officer, Salesforce

, VP, Slack Product Management, Salesforce

Product: Slack
Role: IT Business Leader
Topic: Equality
Session Level: Beginner
Session Format: Theater
  • Wednesday, Sep 1610:30 AM - 10:50 AM PDT
    (5:30 PM - 5:50 PM GMT)
    Moscone West, L3, Learning Lab Theater C
    FIRST COME FIRST SEATED
Session Summary: This session focused on how Slack is utilized as an assistive technology tool to foster accessibility and inclusivity for diverse users, including people with disabilities and neurodivergent individuals. Highlighting Salesforce's commitment to equality, the presentation showcased innovations such as Slack's simplified layout mode, high-contrast mobile settings, and alt text reminders, all developed with feedback from accessibility-focused communities. Key features like Slack bot two-way voice, AI-driven transcription, and focus mode were emphasized for their ability to reduce cognitive overload, streamline communication, and enhance executive function for users. These advancements not only improve accessibility but also showcase Salesforce’s leadership in leveraging inclusive design to benefit all users while maintaining transparency with a public-facing accessibility backlog.
Key Takeaways:

• Slack’s accessibility features, such as simplified layout mode and AI-powered transcription, reduce cognitive overload and enhance executive function, particularly for neurodivergent users.

• Salesforce’s inclusive design approach, supported by feedback from accessibility-focused employee groups, drives the creation of industry-leading tools like Slack bot two-way voice and focus mode.

• A public-facing accessibility backlog and aggressive bug resolution goals highlight Salesforce’s transparency and dedication to improving Slack's accessibility for all users.

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