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Building Trust Through Agentic Identity
As AI agents multiply, so do the risks. Discover how Salesforce plans to treat every agent, first or third-party, as a first-class citizen with granular authorization and traceability.

, Director, Product Management, Salesforce

Product: Salesforce Platform
Role: Developer
Topic: Agentic AI
Session Level: Intermediate
Session Format: Theater
  • Tuesday, Sep 152:30 PM - 2:50 PM PDT
    (9:30 PM - 9:50 PM GMT)
    Moscone West, L3, Learning Lab Theater D
    FIRST COME FIRST SEATED
Session Summary: The session introduced Salesforce's innovative Agent Identity feature, addressing critical security challenges posed by AI agents operating within enterprise environments. Agent Identity establishes each agent as a verified user with unique credentials, enabling full traceability, least privilege access, and independent control to mitigate risks such as over-permissioned agents, compliance issues, and lack of accountability. The feature incorporates dual attribution, linking agent actions to both the agent and a human accountable user, ensuring transparency and accountability in all operations. Currently in pilot, with general availability planned for November, this advancement exemplifies Salesforce's commitment to enhancing security and governance as AI agents become integral to enterprise workflows.
Key Takeaways:

• Agent Identity provides a verified user identity for AI agents, enabling independent audit trails, scoped access, and the ability to disable agents without affecting associated human users.

• Dual attribution ensures that every agent action is linked to both the agent and a human accountable user, enhancing compliance and accountability across Salesforce platforms.

• The feature, now in pilot, will evolve based on customer feedback, with plans to expand capabilities, including support for autonomous agents and multiple scopes per agent, in future releases.

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