Learn how Salesforce implemented Slack swarming that led to 26% faster case resolution. We will share the four pillars of success for implementing Slack for swarming.
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Salesforce Resolves Service Cases Faster with Slack Swarming
Role: Service
Product: Agentforce Service, Slack
Session Type: Theater
Speakers
Director, Support Operations, Salesforce
- Tuesday, Sep 203:30 PM - 3:50 PM PDT(10:30 PM - 10:50 PM GMT)Salesforce on Salesforce Theater (Campground)
- Thursday, Sep 2212:30 PM - 12:50 PM PDT(7:30 PM - 7:50 PM GMT)Salesforce on Salesforce Theater (Campground)