Learn how Salesforce uses Einstein Bots and automation to support common use cases, from customer support to lead generation and routing, creating effortless customer experiences across the business.
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How Salesforce Leverages AI-powered Chatbots and Automation
Role: Marketing, Sales, Service
Industry: Retail, Consumer Goods, Technology
Product: Agentforce Sales, Agentforce Service, Trailhead
Session Type: Theater
Session Level: Beginner
Speakers
Director of Product Management, Salesforce
Senior Manager, Digital Strategy & Lead Optimization, Salesforce
Director, Trailblazer Help Experience and Credential Operations, Salesforce
- Tuesday, Sep 2012:30 PM - 12:50 PM PDT(7:30 PM - 7:50 PM GMT)Salesforce on Salesforce Theater (Campground)
- Thursday, Sep 2211:30 AM - 11:50 AM PDT(6:30 PM - 6:50 PM GMT)Salesforce on Salesforce Theater (Campground)