Hear from product experts on how to leverage the full power of Omni and channels; best practices for delivering a unified experience for agents, supervisors, and admins; common pitfalls; and more.
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How to Build an Omni-Channel Contact Center
Role: Administrator, Architect, Service
Product: Agentforce Service
Session Type: Theater
Speakers
Product Manager, Salesforce
Product Manager, Omni-Channel, Salesforce
Engineering Manager, Salesforce
- Tuesday, Sep 201:00 PM - 1:20 PM PDT(8:00 PM - 8:20 PM GMT)Service Theater (Moscone South, Level 3)
- Wednesday, Sep 2112:00 PM - 12:20 PM PDT(7:00 PM - 7:20 PM GMT)Theater One (Moscone South, Campground)