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Get Started with Agentforce: Case Resolution
Learn how to customize Agentforce with low code and enable it to answer customer questions and decrease case resolution time.
Important: Reserved seat released 10 min prior to session if not present.
Required Equipment: Please bring your own laptop to participate.

, Principal Technical Instructor, Salesforce

, Sr Principal Instructor, Salesforce

Role: Administrator
Topic: Artificial Intelligence
Session Type: Hands-on Training
Session Level: Beginner
  • Tuesday, Mar 1111:30 AM - 1:00 PM CDT
    (4:30 PM - 6:00 PM GMT)
    Room W181 (Hands-on Training & Workshop 2, Level 1)
  • Tuesday, Mar 112:30 PM - 4:00 PM CDT
    (7:30 PM - 9:00 PM GMT)
    Room W181 (Hands-on Training & Workshop 2, Level 1)
  • Wednesday, Mar 1210:30 AM - 12:00 PM CDT
    (3:30 PM - 5:00 PM GMT)
    Room W181 (Hands-on Training & Workshop 2, Level 1)
  • Wednesday, Mar 1212:30 PM - 2:00 PM CDT
    (5:30 PM - 7:00 PM GMT)
    Room W181 (Hands-on Training & Workshop 2, Level 1)
Objective 1: Learn how to build a Service Agent
Objective 2: Setup omni flow to route work to Service Agent
Objective 3: Test Service Agent in Experience Cloud site