See how Salesforce’s Customer Zero team uses Tableau Next first — driving internal adoption, testing real use cases, and informing product improvements before release.
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Community Speaker
Reserved Seating
Video On Demand
Using Tableau Next as a Customer Zero
, Director, Customer Zero, Salesforce
, Product Manager, Salesforce
Role: Data Analyst
Industry: Technology
Product: Tableau
Tableau Product: Tableau Next
Session Level: Beginner
Session Type: Theater
- Tuesday, May 512:00 PM - 12:20 PM PDT(7:00 PM - 7:20 PM GMT)Theater 1 | Data Village, Ground LevelFIRST COME FIRST SEATED
Session Summary: This session provided an in-depth exploration of Salesforce's 'Customer Zero' approach, showcasing how the organization uses its own products, including Tableau and Tableau Next, to refine and innovate analytics solutions. The speakers highlighted Tableau Next's advanced capabilities, such as AI-driven analytics, the Tableau Agent for conversational insights, and integrated action layers leveraging Salesforce and MuleSoft. They also discussed how feedback mechanisms, powered by Slack and Tableau dashboards, significantly enhanced internal testing and adoption, increasing feedback submissions from 5 to over 80. By focusing on scalability, telemetry, and community-building, Salesforce demonstrated how its internal practices drive product excellence and set an example for customers to follow in their own analytics journeys.
Key Takeaways:
• Tableau Next introduces AI-powered analytics through features like Tableau Agent, enabling users to access conversational insights and take action directly from dashboards with integration across Salesforce products.
• Slack-powered workflows and centralized Tableau dashboards streamlined feedback and testing processes, leading to an over 16-fold increase in internal feedback submissions for Tableau Next.
• Salesforce's telemetry-driven approach ensures product performance and scalability by tracking user adoption, dashboard load times, and extract performance, while fostering a collaborative analytics community internally.
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