See how the latest Agentforce updates enhance agent accuracy, predictability, monitoring, and interoperability across systems.
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Sessions
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Community Speaker
Reserved Seating
Video On Demand
Explore the latest Agentforce Innovations
, Technical Product Marketing Sr. Manager, Salesforce
, Sr Director, Enterprise Architecture, Salesforce
, Principal, Technical Architect, Salesforce
Role: Developer
Industry: Technology
Product: Agentforce
Session Level: Beginner
Session Type: Breakout
- Tuesday, May 511:50 AM - 12:30 PM PDT(6:50 PM - 7:30 PM GMT)Stage 4 | Content Pavilion, Ground LevelRESERVED SEATING
Session Summary: The session introduced groundbreaking innovations in Salesforce's Agentforce platform, emphasizing its ability to transform enterprise AI systems with enhanced determinism, flexibility, and multi-channel deployment. Attendees learned about the revamped Agentforce Builder, powered by Agentforce Script, which combines natural language processing and deterministic logic for consistent and sophisticated agent workflows. The presentation showcased multi-agent orchestration, enabling seamless collaboration between agents, sub-agents, and human representatives across channels like voice, web, and mobile, enhancing customer experiences. Additionally, the session unveiled Headless 360, a revolutionary open architecture that allows developers to build, orchestrate, and deploy experiences across intelligent surfaces like Slack, ChatGPT, and Salesforce, ensuring flexibility and scalability for diverse use cases.
Key Takeaways:
• Agentforce Script introduces a proprietary language that combines natural language flexibility with deterministic logic, ensuring consistent and predictable outcomes for enterprise-scale AI agents.
• The new multi-agent orchestration layer allows businesses to unify customer interactions across channels and seamlessly escalate tasks between agents or to human representatives, improving both efficiency and customer satisfaction.
• Headless 360 leverages the MCP interface to enable developers to create reusable components that can be deployed across multiple intelligent surfaces, including Slack, ChatGPT, and Salesforce, making it easier to deliver personalized, scalable experiences.
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