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Get Started with Agentforce: Case Resolution
Learn how to customize Agentforce with low code and enable it to answer customer questions and decrease case resolution time.
Important: Reserved seat released 10 min prior to session if not present.
Equipment provided: Laptops are provided for all attendees

, Principal Instructor, Salesforce

, Principal Instructor, Salesforce

, Technical Instructor, Salesforce

, Principal Instructor, Salesforce

Role: Administrator
Product: Agentforce
Session Type: Hands-on Training
Session Level: Beginner
  • Wednesday, Mar 58:00 AM - 9:30 AM PST
    (4:00 PM - 5:30 PM GMT)
    Room 2004 (Hands-on Training, Level 2)
  • Wednesday, Mar 51:00 PM - 2:30 PM PST
    (9:00 PM - 10:30 PM GMT)
    Room 2004 (Hands-on Training, Level 2)
  • Thursday, Mar 69:30 AM - 11:00 AM PST
    (5:30 PM - 7:00 PM GMT)
    Room 2011 (Hands-on Training, Level 2)
  • Thursday, Mar 612:30 PM - 2:00 PM PST
    (8:30 PM - 10:00 PM GMT)
    Room 2024 (Hands-on Training, Level 2)
Objective 1: Learn how to build a Service Agent.
Objective 2: Set up omni flow to route work to Agentforce Service Agent.
Objective 3: Test Agentforce Service Agent in the Experience Cloud site.