Sessions

Learn the critical AI skills needed to shape the future of software.

Our list of sessions, hands-on training, and activations is live. Use the

‘Recommended for you’

filter to get AI recommendations for you. Browse through the available sessions below, build your agenda, and view your agenda

here.
Open List
  • Fri, May 02
Fri, May 02, 159 sessions

8:00 AM IST - Friday, May 2

  • Yes
    Administrator
    Developer
    Professional Services
    Technology
    Agentforce
    Data 360
    Artificial Intelligence
    Beginner
    Breakout
    Yes
    Developer
    Technology
    Agentforce
    Developer
    In-Person
    Broadcast
    VOD
    Video On-Demand
    First Come First Seated
    Coming Soon
    Breakout
    Learn how to initialize and configure an AgentForce agent with foundational skills, guardrails, and persona
    Implement live data retrieval & system actions by connecting AgentForce with external API, Data Cloud & Apex-based extensions
    Gain hands-on experience deploying your agent, scaling, monitoring and tuning to peak loads
    This session is first come, first seated. You do not have a reserved seat.
    8:00 a.m. Friday, May 02
    Friday, May 02
    This session walks you through the lifecycle of building an agent on Agentforce — ideation, development, deployment, monitoring, testing for scale, and performance tuning with a real-world use case.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Breakout
    • Friday, May 28:30 AM - 9:10 AM IST
      (3:00 AM - 3:40 AM GMT)
      Breakout 5 (Breakout Pavilion, Hall 5)
  • Yes
    Developer
    Product Management
    Technology
    Agentforce
    Data 360
    Artificial Intelligence
    Intermediate
    Theater
    Yes
    Administrator
    Technology
    Agentforce
    Product Management
    In-Person
    First Come First Seated
    Theater
    Discover what makes a great agent use case — and what’s better suited for traditional automation.
    Learn the five attributes of an agent, and how to build an agent with clear tasks, trusted data, and strong guardrails.
    This session is first come, first seated. You do not have a reserved seat.
    1:00 p.m. Saturday, May 03
    8:00 a.m. Friday, May 02
    Friday, May 02
    Saturday, May 03
    Learn when to use an AI agent vs. automation, key factors in gathering agent requirements, and best practices for agent design. Gain insights to create efficient, intelligent AI-driven solutions.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Theater
    • Friday, May 28:30 AM - 8:50 AM IST
      (3:00 AM - 3:20 AM GMT)
      Theater 3 (Campground, Hall 4)
  • Yes
    Developer
    IT Business Leader
    Professional Services
    Retail
    Technology
    Agentforce MuleSoft
    Agentforce Sales
    Agentforce 360 Platform
    Integration
    Beginner
    Campfire
    Yes
    Community
    Technology
    Agentforce MuleSoft
    Developer
    In-Person
    First Come First Seated
    Campfire
    Understand how MuleSoft for Flow enables low-code integration to connect systems and automate business workflows.
    Learn how to use prebuilt connectors, visual data mapping, and secure authentication to streamline operations.
    This session is first come, first seated. You do not have a reserved seat.
    8:00 a.m. Friday, May 02
    Friday, May 02
    Empower teams to connect systems, automate workflows, and boost efficiency with MuleSoft for Flow’s low-code, secure, and visual integration platform.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Campfire
    • Friday, May 28:30 AM - 8:50 AM IST
      (3:00 AM - 3:20 AM GMT)
      Community Cove Campfire (Campground, Hall 4)
  • Yes
    Developer
    Agentforce 360 Platform
    Beginner
    Breakout
    Yes
    Developer
    Agentforce 360 Platform
    Developer
    In-Person
    First Come First Seated
    Breakout
    Learn more about how we’re evolving Scale Center to help you drive performant solutions.
    Learn exciting new pro-code and low-code capabilities now available as part of our Developer Experience.
    This session is first come, first seated. You do not have a reserved seat.
    8:00 a.m. Friday, May 02
    Friday, May 02
    3:00 p.m. Saturday, May 03
    Saturday, May 03
    Learn how the developer experience is evolving to help you not only build AI-driven applications and agents, but also use AI and agents throughout the development process.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Breakout
    • Friday, May 28:30 AM - 9:10 AM IST
      (3:00 AM - 3:40 AM GMT)
      Breakout 3 (Breakout Pavilion, Hall 5)
  • Yes
    Administrator
    Agentforce
    Beginner
    Hands-on Training
    Yes
    Customer Success
    Agentforce
    Administrator
    In-Person
    First Come First Seated
    Hands-on Training
    Learn how to build a Service Agent.
    Set up omni flow to route work to an Agentforce Service Agent.
    Test an Agentforce Service Agent in the Experience Cloud site.
    This session is first come, first seated. You do not have a reserved seat.
    Laptops are provided for all attendees
    2:00 p.m. Saturday, May 03
    1:00 p.m. Friday, May 02
    8:00 a.m. Friday, May 02
    Friday, May 02
    10:00 a.m. Saturday, May 03
    Saturday, May 03
    Learn how to customize Agentforce with low code and enable it to answer customer questions and decrease case-resolution time.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Equipment provided: Laptops are provided for all attendees
    Session Type: Hands-on Training
    • Friday, May 28:30 AM - 10:00 AM IST
      (3:00 AM - 4:30 AM GMT)
      Hands-on Training 1 (Campground, Hall 4)
  • Yes
    Administrator
    Agentforce
    Intermediate
    Hands-on Training
    Yes
    Customer Success
    Agentforce
    Administrator
    In-Person
    First Come First Seated
    Hands-on Training
    Understand Agentforce and its components.
    Get started with Agentforce sales development and explore a use case.
    Identify the five attributes of an agent and their role in sales development and coaching.
    This session is first come, first seated. You do not have a reserved seat.
    Laptops are provided for all attendees
    2:00 p.m. Friday, May 02
    8:00 a.m. Friday, May 02
    11:00 a.m. Saturday, May 03
    Friday, May 02
    3:00 p.m. Saturday, May 03
    Saturday, May 03
    Discover how to use Agentforce to help with top-of-funnel activities and provide sales reps with AI-generated feedback and role-play.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Equipment provided: Laptops are provided for all attendees
    Session Type: Hands-on Training
    • Friday, May 28:30 AM - 10:00 AM IST
      (3:00 AM - 4:30 AM GMT)
      Hands-on Training 4 (Campground, Hall 4)
  • Yes
    Administrator
    Agentforce
    Advanced
    Hands-on Training
    Yes
    Customer Success
    Agentforce
    Administrator
    In-Person
    First Come First Seated
    Hands-on Training
    Understand what Agentforce and Agentforce Service Agent are.
    Explore a use case for powering ASA with knowledge.
    Identify the five attributes of an agent reflect and their importance.
    This session is first come, first seated. You do not have a reserved seat.
    Laptops are provided for all attendees
    2:00 p.m. Saturday, May 03
    1:00 p.m. Friday, May 02
    8:00 a.m. Friday, May 02
    Friday, May 02
    10:00 a.m. Saturday, May 03
    Saturday, May 03
    Learn how to customize Agentforce to use articles and documentation from a trusted knowledge base to quickly answer customer questions.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Equipment provided: Laptops are provided for all attendees
    Session Type: Hands-on Training
    • Friday, May 28:30 AM - 10:00 AM IST
      (3:00 AM - 4:30 AM GMT)
      Hands-on Training 3 (Campground, Hall 4)
  • Yes
    Developer
    Heroku
    Intermediate
    Theater
    Yes
    Developer
    Heroku
    Developer
    In-Person
    First Come First Seated
    Theater
    Discover Workday’s Salesforce optimization journey.
    Discover how Workday uses Heroku to scale and optimize Salesforce, boosting performance, efficiency, and data processing.
    Unlock Heroku integration and events to enhance Salesforce Flow, near real-time processing, and improve scalability.
    This session is first come, first seated. You do not have a reserved seat.
    8:00 a.m. Friday, May 02
    Friday, May 02
    See how Workday improved its Salesforce org by leveraging the Heroku integration add-on to optimize Apex processes.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Theater
    • Friday, May 28:30 AM - 8:50 AM IST
      (3:00 AM - 3:20 AM GMT)
      Theater 1 (Campground, Hall 4)
  • Yes
    IT Business Leader
    Slack
    Productivity
    Beginner
    Campfire
    Yes
    Community
    Slack
    IT Business Leader
    In-Person
    First Come First Seated
    Campfire
    This session is first come, first seated. You do not have a reserved seat.
    8:00 a.m. Friday, May 02
    Friday, May 02
    Learn how Slack as a work OS with agentic AI, apps, and automation can improve your work-life balance. We will share how to increase productivity by automating tasks and setting boundaries.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Campfire
    • Friday, May 28:30 AM - 9:15 AM IST
      (3:00 AM - 3:45 AM GMT)
      Community Cove Networking (Campground, Hall 4)
  • Yes
    Administrator
    Agentforce 360 Platform
    Beginner
    Theater
    Yes
    Ancillary
    Agentforce 360 Platform
    Administrator
    In-Person
    First Come First Seated
    Theater
    This session is first come, first seated. You do not have a reserved seat.
    8:00 a.m. Friday, May 02
    Friday, May 02
    Saturday, May 03
    8:00 a.m. Saturday, May 03
    3:00 p.m. Friday, May 02
    To leverage the power of Agentforce, first learn the basics of low-code app development on the Salesforce Platform.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Theater
    • Friday, May 28:30 AM - 8:50 AM IST
      (3:00 AM - 3:20 AM GMT)
      Salesforce Theater (Campground, Hall 4)
  • Yes
    Administrator
    Agentforce
    Beginner
    Theater
    Yes
    Ancillary
    Agentforce
    Administrator
    In-Person
    First Come First Seated
    Theater
    This session is first come, first seated. You do not have a reserved seat.
    1:00 p.m. Saturday, May 03
    8:00 a.m. Friday, May 02
    11:00 a.m. Saturday, May 03
    Friday, May 02
    1:00 p.m. Friday, May 02
    Saturday, May 03
    8:00 a.m. Saturday, May 03
    3:00 p.m. Friday, May 02
    Unlock the power of AI with Agentforce. Learn to build smart agents in Salesforce to automate tasks, boost productivity, and drive effective results for your organization.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Theater
    • Friday, May 28:30 AM - 8:50 AM IST
      (3:00 AM - 3:20 AM GMT)
      Agentforce Theater (Campground, Hall 4)
  • Yes
    IT Business Leader
    Financial Services
    Agentforce
    Artificial Intelligence
    Intermediate
    Breakout
    Yes
    Administrator
    Financial Services
    Agentforce
    IT Business Leader
    In-Person
    Broadcast
    VOD
    Video On-Demand
    First Come First Seated
    Coming Soon
    Breakout
    This session is first come, first seated. You do not have a reserved seat.
    2:00 p.m. Saturday, May 03
    8:00 a.m. Friday, May 02
    Friday, May 02
    Saturday, May 03
    Learn to build a successful blueprint for future Agentforce deployments by applying past lessons and balancing technical excellence with organizational change management for maximum value & adoption.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Breakout
    • Friday, May 28:30 AM - 9:10 AM IST
      (3:00 AM - 3:40 AM GMT)
      Breakout 1 (Breakout Pavilion, Hall 5)
  • Yes
    Architect
    Developer
    Agentforce 360 Platform
    Automation
    Intermediate
    Theater
    Yes
    Developer
    Agentforce 360 Platform
    Architect
    In-Person
    First Come First Seated
    Theater
    Learn to choose the right asynchronous method in Salesforce based on use case and system needs.
    Understand how to optimize performance and handle errors in async processing.
    Apply real-world strategies to design scalable and reliable async solutions.
    This session is first come, first seated. You do not have a reserved seat.
    8:00 a.m. Friday, May 02
    Friday, May 02
    Learn to choose the best async processing approach for scalable apps. We'll cover best practices, performance tips, limits & error handling for options like Batch, Queueable, Future & Platform Events.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Theater
    • Friday, May 28:30 AM - 8:50 AM IST
      (3:00 AM - 3:20 AM GMT)
      Theater 4 (Campground, Hall 4)
  • Yes
    Administrator
    Developer
    Communications
    Technology
    Slack
    Automation
    Intermediate
    Theater
    Yes
    Slack
    Technology
    Slack
    Developer
    In-Person
    First Come First Seated
    Theater
    Understand how to integrate Salesforce Flows with Slack to create seamless, automated workflows that boost team productivity.
    Learn how to trigger Slack messages, alerts, and actions using Flow — no coding required.
    Explore real-world use cases and best practices to enhance cross-team collaboration through smart automation.
    This session is first come, first seated. You do not have a reserved seat.
    9:00 a.m. Saturday, May 03
    8:00 a.m. Friday, May 02
    Friday, May 02
    Saturday, May 03
    Discover how to supercharge Slack automation with Salesforce Flows. Learn to streamline workflows, boost collaboration, and unlock new possibilities — all without code. #Slack #Flows #Automation
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Theater
    • Friday, May 28:30 AM - 8:50 AM IST
      (3:00 AM - 3:20 AM GMT)
      Slack Campfire (Campground, Hall 4)
  • Yes
    Administrator
    Agentforce
    Intermediate
    Hands-on Training
    Yes
    Customer Success
    Agentforce
    Administrator
    In-Person
    First Come First Seated
    Hands-on Training
    Assess the agent’s accuracy in detecting topics and triggering actions.
    Use systematic testing methods to enhance agent performance.
    Use the Agentforce Testing Center to test and manage AI agents.
    This session is first come, first seated. You do not have a reserved seat.
    Laptops are provided for all attendees
    2:00 p.m. Friday, May 02
    8:00 a.m. Friday, May 02
    11:00 a.m. Saturday, May 03
    Friday, May 02
    3:00 p.m. Saturday, May 03
    Saturday, May 03
    Discover how to use the Agentforce Testing Center to test and manage agent responses and performance levels before deployment.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Equipment provided: Laptops are provided for all attendees
    Session Type: Hands-on Training
    • Friday, May 28:30 AM - 9:30 AM IST
      (3:00 AM - 4:00 AM GMT)
      Hands-on Training 2 (Campground, Hall 4)

9:00 AM IST - Friday, May 2

  • Yes
    Administrator
    Agentforce 360 Platform
    Artificial Intelligence
    Intermediate
    Theater
    Yes
    Administrator
    Agentforce 360 Platform
    Administrator
    In-Person
    First Come First Seated
    Theater
    Agentforce for Sites App Development
    Code Behind for LWR Sites
    Agentforce for Experience and Content Builders
    This session is first come, first seated. You do not have a reserved seat.
    Friday, May 02
    9:00 a.m. Friday, May 02
    Leverage the power of Agentforce app development to rapidly build and deploy B2B and B2C experiences connecting sites, content, personalization, and agents together for your customers and partners.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Theater
    • Friday, May 29:00 AM - 9:20 AM IST
      (3:30 AM - 3:50 AM GMT)
      Theater 2 (Campground, Hall 4)
  • Yes
    Developer
    Operations
    Technology
    Agentforce
    Data 360
    Data
    Beginner
    Theater
    Yes
    Developer
    Technology
    Agentforce
    Developer
    In-Person
    First Come First Seated
    Theater
    See how India played a key role in shaping Salesforce’s values.
    Gain practical tips and tricks for developing privacy compliant AI and agentic solutions.
    This session is first come, first seated. You do not have a reserved seat.
    Friday, May 02
    9:00 a.m. Friday, May 02
    AI Captain! Join us for a journey from how India played a key role in shaping Salesforce’s values to practical tips and tricks for developing privacy-compliant data-handling solutions.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Theater
    • Friday, May 29:00 AM - 9:20 AM IST
      (3:30 AM - 3:50 AM GMT)
      Theater 3 (Campground, Hall 4)
  • Yes
    Developer
    Agentforce
    Beginner
    Theater
    Yes
    Ancillary
    Agentforce
    Developer
    In-Person
    First Come First Seated
    Theater
    This session is first come, first seated. You do not have a reserved seat.
    1:00 p.m. Friday, May 02
    Friday, May 02
    Saturday, May 03
    4:00 p.m. Friday, May 02
    2:00 p.m. Saturday, May 03
    9:00 a.m. Friday, May 02
    9:00 a.m. Saturday, May 03
    11:00 a.m. Saturday, May 03
    Discover how to build AI agents with Agentforce and Data Cloud. Automate workflows, harness real-time data insights, and deliver smarter, more efficient solutions for your organization.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Theater
    • Friday, May 29:00 AM - 9:20 AM IST
      (3:30 AM - 3:50 AM GMT)
      Agentforce Theater (Campground, Hall 4)
  • Yes
    Architect
    Developer
    Technology
    Heroku
    Integration
    Beginner
    Theater
    Yes
    Slack
    Technology
    Heroku
    Developer
    In-Person
    First Come First Seated
    Theater
    Learn how to deploy your Slack app on Heroku using best practices for scalability and reliability.
    Understand how to handle webhooks efficiently to ensure seamless communication between Slack and your app.
    Gain troubleshooting insights to debug and optimize your Slack app deployment on Heroku.
    This session is first come, first seated. You do not have a reserved seat.
    Friday, May 02
    9:00 a.m. Friday, May 02
    Learn how to deploy your Slack app on Heroku with best practices, webhook handling, and troubleshooting. This session is ideal for developers building Slack integrations in the SaaS and tech industry.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Theater
    • Friday, May 29:00 AM - 9:20 AM IST
      (3:30 AM - 3:50 AM GMT)
      Slack Campfire (Campground, Hall 4)
  • Yes
    Partner
    Developer
    Product Management
    Technology
    AppExchange
    Agentforce
    Artificial Intelligence
    Beginner
    Campfire
    Yes
    Community
    Technology
    Agentforce
    Developer
    In-Person
    First Come First Seated
    Campfire
    Learn key design patterns for building scalable, collaborative multi-agent Salesforce applications.
    Understand how agent teams can self-correct, delegate, and adapt in real-time workflows.
    Discover the advantages of orchestrating a squad of AI agents over deploying a single standalone agent.
    This session is first come, first seated. You do not have a reserved seat.
    Friday, May 02
    9:00 a.m. Friday, May 02
    Why build a lone AI agent when you can command a squad? In this session, we’ll explore how to design multi-agent Salesforce applications that collaborate, self-correct, and scale effortlessly.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Campfire
    • Friday, May 29:00 AM - 9:20 AM IST
      (3:30 AM - 3:50 AM GMT)
      Community Cove Campfire (Campground, Hall 4)
  • Yes
    Developer
    Technology
    Agentforce
    Artificial Intelligence
    Intermediate
    Theater
    Yes
    Developer
    Technology
    Agentforce
    Developer
    In-Person
    First Come First Seated
    Theater
    Learn how to embed AI components to deliver contextual information.
    Understand how to craft effective prompts for large language models (LLMs) within Salesforce.
    Discover practical use cases for leveraging embedded AI to enhance user experiences.
    This session is first come, first seated. You do not have a reserved seat.
    Friday, May 02
    9:00 a.m. Friday, May 02
    This session will teach you how to use Embedded AI to deliver proactive, contextual information to users and enhance user engagement and efficiency.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Theater
    • Friday, May 29:00 AM - 9:20 AM IST
      (3:30 AM - 3:50 AM GMT)
      Theater 4 (Campground, Hall 4)
  • Yes
    Developer
    Agentforce 360 Platform
    Beginner
    Theater
    Yes
    Ancillary
    Agentforce 360 Platform
    Developer
    In-Person
    First Come First Seated
    Theater
    This session is first come, first seated. You do not have a reserved seat.
    1:00 p.m. Saturday, May 03
    Friday, May 02
    Saturday, May 03
    9:00 a.m. Friday, May 02
    9:00 a.m. Saturday, May 03
    On your path to to learning Agentforce, gain a foundation in Lightning Web Components to help you unlock the full potential of the Salesforce Platform.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Theater
    • Friday, May 29:00 AM - 9:20 AM IST
      (3:30 AM - 3:50 AM GMT)
      Salesforce Theater (Campground, Hall 4)
  • Yes
    Developer
    Agentforce 360 Platform
    Security
    Beginner
    Theater
    Yes
    Developer
    Agentforce 360 Platform
    Developer
    In-Person
    First Come First Seated
    Theater
    Discover the latest Salesforce security innovations and how to effectively apply them across your organization.
    Learn about the exciting new innovations coming to Salesforce Shield and Security Center.
    Learn best practices to strengthen security and simplify compliance.
    This session is first come, first seated. You do not have a reserved seat.
    Friday, May 02
    9:00 a.m. Friday, May 02
    Join us to learn what’s new and what’s coming up with Salesforce Shield and Security Center.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Theater
    • Friday, May 29:00 AM - 9:20 AM IST
      (3:30 AM - 3:50 AM GMT)
      Theater 1 (Campground, Hall 4)
  • Yes
    Main Keynote
    Yes
    Overflow
    In-Person
    First Come First Seated
    Keynote
    This session is first come, first seated. You do not have a reserved seat.
    9:00 a.m. Friday, May 02
    Friday, May 02
    Join us for the keynote pre-show before we kick off the main event.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Main Keynote
    • Friday, May 29:30 AM - 9:50 AM IST
      (4:00 AM - 4:20 AM GMT)
      Keynote Room (Hall 5)

10:00 AM IST - Friday, May 2

  • Yes
    Developer
    Agentforce
    Advanced
    Main Keynote
    Yes
    Main Keynote
    Agentforce
    Developer
    In-Person
    Broadcast
    VOD
    Video On-Demand
    First Come First Seated
    Coming Soon
    Keynote
    This session is first come, first seated. You do not have a reserved seat.
    Friday, May 02
    10:00 a.m. Friday, May 02
    Become an Agentblazer with Salesforce and discover how to bring humans and agents together to drive customer success.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Main Keynote
    • Friday, May 210:00 AM - 11:00 AM IST
      (4:30 AM - 5:30 AM GMT)
      Keynote Room (Hall 5)

11:00 AM IST - Friday, May 2

  • Yes
    Consultant
    Developer
    Technology
    Agentforce
    Data 360
    Data
    Advanced
    Campfire
    Yes
    Community
    Technology
    Data 360
    Developer
    In-Person
    First Come First Seated
    Campfire
    Discover how Data Cloud powers smarter agent actions using AI-driven insights, segmentation, and automation
    Learn practical strategies to reduce agent effort and increase resolution speed by connecting Data Cloud with Agentforce
    Learn about the intersection of Agentforce and Data Cloud for key customer use cases & practical considerations
    This session is first come, first seated. You do not have a reserved seat.
    Friday, May 02
    11:00 a.m. Friday, May 02
    Learn how Data Cloud enhances intelligent agents with better data access, data model objects, and faster activation. See how data graphs and RAG improve performance in data-driven environments.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Campfire
    • Friday, May 211:30 AM - 11:50 AM IST
      (6:00 AM - 6:20 AM GMT)
      Community Cove Campfire (Campground, Hall 4)
  • Yes
    Consultant
    Public Sector
    Agentforce Service
    Slack
    Artificial Intelligence
    Beginner
    Theater
    Yes
    Slack
    Public Sector
    Slack
    Consultant
    In-Person
    First Come First Seated
    Theater
    Learn how to implement Agentforce with ease.
    Speed up case resolution like never before.
    Learn how to break down silos and work as one team.
    This session is first come, first seated. You do not have a reserved seat.
    Friday, May 02
    Saturday, May 03
    8:00 a.m. Saturday, May 03
    11:00 a.m. Friday, May 02
    Learn how Agentforce and Slack enhance Service Cloud by automating case triage, driving AI insights, improving collaboration, reducing resolution times, and boosting agent efficiency.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Theater
    • Friday, May 211:30 AM - 11:50 AM IST
      (6:00 AM - 6:20 AM GMT)
      Slack Campfire (Campground, Hall 4)
  • Yes
    Developer
    Technology
    Agentforce
    Automation
    Beginner
    Breakout
    Yes
    Developer
    Technology
    Agentforce
    Developer
    In-Person
    First Come First Seated
    Breakout
    Learn what an agentic workflow is and how it differs from the regular workflows.
    Learn how to bring LLMs hosted on any platform in Agentforce for action execution.
    Learn how to use Apex and Flow to access your data seamlessly.
    This session is first come, first seated. You do not have a reserved seat.
    11:00 a.m. Saturday, May 03
    Friday, May 02
    Saturday, May 03
    11:00 a.m. Friday, May 02
    Learn to build advanced Agentforce workflows by integrating Apex, Flows, and prompt templates. Leverage multiple models and cross-cloud data to create intelligent, automated solutions.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Breakout
    • Friday, May 211:30 AM - 12:10 PM IST
      (6:00 AM - 6:40 AM GMT)
      Breakout 4 (Breakout Pavilion, Hall 5)
  • Yes
    Administrator
    Agentforce
    Beginner
    Hands-on Training
    Yes
    Customer Success
    Agentforce
    Administrator
    In-Person
    First Come First Seated
    Hands-on Training
    Develop an Agentforce Service Agent that uses custom objects to ground responses.
    Implement custom agent actions to interact with Salesforce data.
    Build an agent to assist with recommendations and bookings.
    This session is first come, first seated. You do not have a reserved seat.
    Laptops are provided for all attendees
    12:00 p.m. Saturday, May 03
    Friday, May 02
    Saturday, May 03
    8:00 a.m. Saturday, May 03
    11:00 a.m. Friday, May 02
    3:00 p.m. Friday, May 02
    Learn how to customize Agentforce with flows that can dynamically act on Salesforce data.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Equipment provided: Laptops are provided for all attendees
    Session Type: Hands-on Training
    • Friday, May 211:30 AM - 1:00 PM IST
      (6:00 AM - 7:30 AM GMT)
      Hands-on Training 3 (Campground, Hall 4)
  • Yes
    Developer
    Heroku
    Intermediate
    Theater
    Yes
    Developer
    Heroku
    Developer
    In-Person
    First Come First Seated
    Theater
    Explore best practices for integrating Heroku with Agentforce using custom libraries while ensuring security and scalability.
    Learn to define and implement custom Agentforce actions that seamlessly invoke external APIs, enhancing agent experience.
    Discover how Salesforce agents can elevate your Heroku applications, enabling intelligent workflows & advanced capabilities.
    This session is first come, first seated. You do not have a reserved seat.
    Friday, May 02
    11:00 a.m. Friday, May 02
    Learn how to use custom code hosted on Heroku with the Heroku integration add-on to enhance Agentforce capabilities.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Theater
    • Friday, May 211:30 AM - 11:50 AM IST
      (6:00 AM - 6:20 AM GMT)
      Theater 4 (Campground, Hall 4)
  • Yes
    Administrator
    Agentforce
    Beginner
    Hands-on Training
    Yes
    Customer Success
    Agentforce
    Administrator
    In-Person
    First Come First Seated
    Hands-on Training
    Understand key prompt concepts.
    Design and build your first prompt.
    Learn how to apply best practices in prompts.
    This session is first come, first seated. You do not have a reserved seat.
    Laptops are provided for all attendees
    12:00 p.m. Saturday, May 03
    Friday, May 02
    Saturday, May 03
    8:00 a.m. Saturday, May 03
    11:00 a.m. Friday, May 02
    3:00 p.m. Friday, May 02
    Learn how to use Prompt Builder to create effective, grounded prompts that interact with LLMs to bring generative AI-assisted workflows to Lightning record page fields.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Equipment provided: Laptops are provided for all attendees
    Session Type: Hands-on Training
    • Friday, May 211:30 AM - 1:00 PM IST
      (6:00 AM - 7:30 AM GMT)
      Hands-on Training 1 (Campground, Hall 4)
  • Yes
    Administrator
    Trailhead
    Beginner
    Theater
    Yes
    Ancillary
    Trailhead
    Administrator
    In-Person
    First Come First Seated
    Theater
    This session is first come, first seated. You do not have a reserved seat.
    12:00 p.m. Saturday, May 03
    Friday, May 02
    Saturday, May 03
    11:00 a.m. Friday, May 02
    Join this session to get insights into why, what, and how of the Journey to Salesforce program.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Theater
    • Friday, May 211:30 AM - 11:50 AM IST
      (6:00 AM - 6:20 AM GMT)
      Salesforce Theater (Campground, Hall 4)
  • Yes
    Administrator
    Agentforce
    Beginner
    Theater
    Yes
    Ancillary
    Agentforce
    Administrator
    In-Person
    First Come First Seated
    Theater
    This session is first come, first seated. You do not have a reserved seat.
    2:00 p.m. Saturday, May 03
    12:00 p.m. Saturday, May 03
    Friday, May 02
    2:00 p.m. Friday, May 02
    Saturday, May 03
    11:00 a.m. Friday, May 02
    Discover AI and prompt engineering basics and learn how to build and deploy prompts in the flow of work with Prompt Builder.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Theater
    • Friday, May 211:30 AM - 11:50 AM IST
      (6:00 AM - 6:20 AM GMT)
      Agentforce Theater (Campground, Hall 4)
  • Yes
    Developer
    Agentforce Sales
    Thought Leadership
    Intermediate
    Campfire
    Yes
    Community
    Agentforce Sales
    Developer
    In-Person
    First Come First Seated
    Campfire
    Find Your People and Build Genuine Connections
    Learn How to Tell Your Story with Confidence
    Discover How Giving Back Can Accelerate Your Career
    This session is first come, first seated. You do not have a reserved seat.
    Friday, May 02
    11:00 a.m. Friday, May 02
    Let’s come together to share impactful career stories, build genuine connections, and discuss how giving back can amplify our success. Showcase your journey to Salesforce MVPs and community managers.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Campfire
    • Friday, May 211:30 AM - 12:15 PM IST
      (6:00 AM - 6:45 AM GMT)
      Community Cove Networking (Campground, Hall 4)
  • Yes
    Administrator
    Developer
    Agentforce 360 Platform
    Agentforce
    Intermediate
    Theater
    Yes
    Administrator
    Agentforce 360 Platform
    Administrator
    In-Person
    First Come First Seated
    Theater
    Discover how Agentforce can assist in creating custom report types tailored to your needs.
    Explore the reporting features and possibilities with Agentforce.
    This session is first come, first seated. You do not have a reserved seat.
    Friday, May 02
    11:00 a.m. Friday, May 02
    Explore our roadmap to enable customers to seamlessly integrate Agentforce into their analytics workflows like creating custom report types and report formula generation.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Theater
    • Friday, May 211:30 AM - 11:50 AM IST
      (6:00 AM - 6:20 AM GMT)
      Theater 3 (Campground, Hall 4)
  • Yes
    Partner
    Administrator
    Agriculture
    Communications
    Technology
    AppExchange
    Agentforce
    Productivity
    Intermediate
    Theater
    Yes
    Ancillary
    Communications
    AppExchange
    Partner
    In-Person
    First Come First Seated
    Theater
    This session is first come, first seated. You do not have a reserved seat.
    12:00 p.m. Saturday, May 03
    Friday, May 02
    Saturday, May 03
    11:00 a.m. Friday, May 02
    Learn how AgentExchange can help you deploy AI agents faster and drive business success with ready-to-use partner Agentforce solutions. See a live demo and Q&A from the AgentExchange Product team.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Theater
    • Friday, May 211:30 AM - 11:50 AM IST
      (6:00 AM - 6:20 AM GMT)
      AgentExchange Theater (Campground, Hall 4)
  • Yes
    Administrator
    Agentforce 360 Platform
    Productivity
    Intermediate
    Breakout
    Yes
    Administrator
    Agentforce 360 Platform
    Administrator
    In-Person
    First Come First Seated
    Breakout
    Learn the DevOps Center best practices.
    Extend and customize DevOps Center.
    This session is first come, first seated. You do not have a reserved seat.
    Friday, May 02
    11:00 a.m. Friday, May 02
    Join us for a deeper dive into ways to get the most out of DevOps Center. Learn about pipeline best practices, managing conflicts and dependencies, and extending DevOps Center for even more value.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Breakout
    • Friday, May 211:30 AM - 12:10 PM IST
      (6:00 AM - 6:40 AM GMT)
      Breakout 2 (Breakout Pavilion, Hall 5)
  • Yes
    Administrator
    Tableau
    Intermediate
    Theater
    Yes
    Administrator
    Tableau
    Administrator
    In-Person
    First Come First Seated
    Theater
    Discover Tableau Einstein’s value, exciting features, and how agents, semantics, and workspaces can transform your business.
    Learn what steps to take today to optimize your data strategy, to maximize Salesforce analytics’ value in the years ahead.
    Explore the future of Salesforce analytics and how to integrate existing and future data in the best deployment for you.
    This session is first come, first seated. You do not have a reserved seat.
    Friday, May 02
    11:00 a.m. Friday, May 02
    This session can help analysts and admins gain an understanding of the future with Tableau Next and learn how to integrate existing and future data in the best deployment for you.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Theater
    • Friday, May 211:30 AM - 11:50 AM IST
      (6:00 AM - 6:20 AM GMT)
      Theater 2 (Campground, Hall 4)
  • Yes
    Architect
    Agentforce 360 Platform
    Integration
    Advanced
    Theater
    Yes
    Developer
    Agentforce 360 Platform
    Architect
    In-Person
    First Come First Seated
    Theater
    Understand the Eventing Landscape
    Learn about the new Parallel Processing feature
    This session is first come, first seated. You do not have a reserved seat.
    Friday, May 02
    11:00 a.m. Friday, May 02
    Come learn how some of our largest platform event customers use the new parallel subscriptions feature to build integrations that are more performant and scalable with minimal code changes.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Theater
    • Friday, May 211:30 AM - 11:50 AM IST
      (6:00 AM - 6:20 AM GMT)
      Theater 1 (Campground, Hall 4)

12:00 PM IST - Friday, May 2

  • Yes
    Administrator
    Agentforce
    Artificial Intelligence
    Beginner
    Theater
    Yes
    Administrator
    Agentforce
    Administrator
    In-Person
    First Come First Seated
    Theater
    Understand how Agentforce Agent for Setup boosts admin productivity.
    Explore how Agentforce Agent for Setup provides in-context, accurate answers sourced from Salesforce’s public documentation.
    This session is first come, first seated. You do not have a reserved seat.
    Friday, May 02
    Saturday, May 03
    2:00 p.m. Saturday, May 03
    12:00 p.m. Friday, May 02
    Discover Agent for Setup, a conversational agent to increase the productivity of admins in Salesforce Setup. Agent for Setup simplifies admin tasks, provides contextual answers, and much more.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Theater
    • Friday, May 212:00 PM - 12:20 PM IST
      (6:30 AM - 6:50 AM GMT)
      Theater 2 (Campground, Hall 4)
  • Yes
    Administrator
    Slack
    Intermediate
    Breakout
    Yes
    Slack
    Slack
    Administrator
    In-Person
    First Come First Seated
    Breakout
    This session is first come, first seated. You do not have a reserved seat.
    2:00 p.m. Saturday, May 03
    Friday, May 02
    Saturday, May 03
    12:00 p.m. Friday, May 02
    Slack is the best place to bring your employee agents to life, enabling humans and agents to become teammates in your work OS. Learn how to build agents with Agentforce and Slack.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Breakout
    • Friday, May 212:00 PM - 12:40 PM IST
      (6:30 AM - 7:10 AM GMT)
      Breakout 1 (Breakout Pavilion, Hall 5)
  • Yes
    Product Management
    Automotive
    Agentforce Automotive
    Beginner
    Breakout
    Yes
    Administrator
    Automotive
    Agentforce Automotive
    Product Management
    In-Person
    First Come First Seated
    Breakout
    Deliver connected experiences that drive growth and impact the bottom line.
    Discover how to leverage Agentforce for Automotive.
    Learn to harness driver, vehicle, and telematics data.
    This session is first come, first seated. You do not have a reserved seat.
    Friday, May 02
    12:00 p.m. Friday, May 02
    Discover how to leverage driver, vehicle, and telematics data with Agentforce for Automotive to create connected driver and vehicle experiences that boost growth and improve profitability.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Breakout
    • Friday, May 212:00 PM - 12:40 PM IST
      (6:30 AM - 7:10 AM GMT)
      Breakout 3 (Breakout Pavilion, Hall 5)
  • Yes
    Developer
    Technology
    Agentforce
    Artificial Intelligence
    Beginner
    Theater
    Yes
    Ancillary
    Technology
    Agentforce
    Developer
    In-Person
    First Come First Seated
    Theater
    Learn how to structure clear and concise prompts to maximize the accuracy and relevance of responses from Agentforce.
    Discover key strategies and avoid common mistakes to ensure your prompts consistently deliver impactful results.
    Understand how well-crafted prompts can streamline workflows, reduce manual effort, and enhance AI-driven productivity.
    This session is first come, first seated. You do not have a reserved seat.
    10:00 a.m. Saturday, May 03
    5:00 p.m. Friday, May 02
    Friday, May 02
    3:00 p.m. Saturday, May 03
    Saturday, May 03
    12:00 p.m. Friday, May 02
    Unlock the power of Agentforce prompts. In an interactive session, learn to design impactful prompts that transform interactions and streamline data. Discover best practices for real-world scenarios.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Theater
    • Friday, May 212:00 PM - 12:20 PM IST
      (6:30 AM - 6:50 AM GMT)
      Agentforce Theater (Campground, Hall 4)
  • Yes
    Developer
    Agentforce
    Advanced
    Hands-on Training
    Yes
    Customer Success
    Agentforce
    Developer
    In-Person
    First Come First Seated
    Hands-on Training
    Extend an Agentforce Service Agent with RAG chunking and indexing.
    Build a PDF RAG Service Agent for processing unstructured data.
    Develop a knowledge RAG Service Agent for enhanced response accuracy.
    This session is first come, first seated. You do not have a reserved seat.
    Laptops are provided for all attendees
    1:00 p.m. Saturday, May 03
    Friday, May 02
    Saturday, May 03
    4:00 p.m. Friday, May 02
    12:00 p.m. Friday, May 02
    9:00 a.m. Saturday, May 03
    Learn how to customize Agentforce to effectively use RAG chunking and indexing to ground responses in structured and unstructured data.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Equipment provided: Laptops are provided for all attendees
    Session Type: Hands-on Training
    • Friday, May 212:00 PM - 1:30 PM IST
      (6:30 AM - 8:00 AM GMT)
      Hands-on Training 4 (Campground, Hall 4)
  • Yes
    Administrator
    Architect
    Developer
    Financial Services
    Agentforce Financial Services
    Agentforce
    Data 360
    Artificial Intelligence
    Beginner
    Theater
    Yes
    Developer
    Financial Services
    Agentforce Financial Services
    Administrator
    In-Person
    First Come First Seated
    Theater
    Understand how to automate financial service workflows using prebuilt skills and APIs.
    Learn to build and deploy AI agents for enhanced customer support.
    Gain hands-on experience with financial data models and automation tools.
    This session is first come, first seated. You do not have a reserved seat.
    Friday, May 02
    12:00 p.m. Friday, May 02
    Learn workflow automation for financial service processes. Deploy AI agents using prebuilt Agentforce skills, APIs, and financial data models for customer support in the Financial Services Cloud.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Theater
    • Friday, May 212:00 PM - 12:20 PM IST
      (6:30 AM - 6:50 AM GMT)
      Theater 1 (Campground, Hall 4)
  • Yes
    Administrator
    Data 360
    Beginner
    Hands-on Training
    Yes
    Customer Success
    Data 360
    Administrator
    In-Person
    First Come First Seated
    Hands-on Training
    Explain data movement in Data Cloud for actionable insights.
    Describe how the Customer 360 Data Model harmonizes data.
    Identify key benefits of unified customer profiles.
    This session is first come, first seated. You do not have a reserved seat.
    Laptops are provided for all attendees
    1:00 p.m. Saturday, May 03
    Friday, May 02
    Saturday, May 03
    4:00 p.m. Friday, May 02
    12:00 p.m. Friday, May 02
    9:00 a.m. Saturday, May 03
    Learn how to unify your data across multiple platforms, connect your data sources, and define their relationship in Data Cloud.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Equipment provided: Laptops are provided for all attendees
    Session Type: Hands-on Training
    • Friday, May 212:00 PM - 1:30 PM IST
      (6:30 AM - 8:00 AM GMT)
      Hands-on Training 2 (Campground, Hall 4)
  • Yes
    Developer
    Agentforce 360 Platform
    Beginner
    Theater
    Yes
    Ancillary
    Agentforce 360 Platform
    Developer
    In-Person
    First Come First Seated
    Theater
    This session is first come, first seated. You do not have a reserved seat.
    10:00 a.m. Saturday, May 03
    4:00 p.m. Friday, May 02
    Friday, May 02
    Saturday, May 03
    12:00 p.m. Friday, May 02
    As you start your Agentforce discovery, learn the basics of Apex to help you harness the power of the Salesforce Platform for automation and customization.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Theater
    • Friday, May 212:00 PM - 12:20 PM IST
      (6:30 AM - 6:50 AM GMT)
      Salesforce Theater (Campground, Hall 4)
  • Yes
    Partner
    Entrepreneur
    AppExchange
    Agentforce
    Intermediate
    Theater
    Yes
    Ancillary
    AppExchange
    Partner
    In-Person
    First Come First Seated
    Theater
    Understand the key components of a successful go-to-market (GTM) strategy tailored for Agentforce.
    Explore Salesforce tools like test drive, Trialforce, and demo kits to effectively streamline the presales experience.
    Boost visibility and leads with powerful AppExchange listings using insights from Partner Intelligence for smarter GTM.
    This session is first come, first seated. You do not have a reserved seat.
    1:00 p.m. Saturday, May 03
    Friday, May 02
    Saturday, May 03
    4:00 p.m. Friday, May 02
    12:00 p.m. Friday, May 02
    Discover key components of a successful GTM plan for Agentforce. Explore Test Drive, Trialforce, and SE Demo Kits to streamline engagement, enable trials, and drive solution adoption.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Theater
    • Friday, May 212:00 PM - 12:20 PM IST
      (6:30 AM - 6:50 AM GMT)
      AgentExchange Theater (Campground, Hall 4)
  • Yes
    Architect
    Data 360
    Data
    Intermediate
    Theater
    Yes
    Administrator
    Data 360
    Architect
    In-Person
    First Come First Seated
    Theater
    Optimizing Data Cloud Credit Consumption in Solution Design - Aligning Data Needs and Architecture.
    Learn strategies to optimize Data Cloud costs and maximize ROI through smart architecture choices.
    Digital Wallet Walkthrough
    This session is first come, first seated. You do not have a reserved seat.
    Friday, May 02
    12:00 p.m. Friday, May 02
    This session will explore strategies to design solutions that optimize credit consumption, ensuring maximum ROI from your cloud investments while balancing efficiency and cost.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Theater
    • Friday, May 212:00 PM - 12:20 PM IST
      (6:30 AM - 6:50 AM GMT)
      Theater 3 (Campground, Hall 4)

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