Learn how Salesforce admins design inclusive, human-centered experiences that boost adoption, reduce clicks, and drive measurable business value through intentional change management.
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Featured Sessions
Scale Trusted AI Adoption with Salesforce and AWS
Learn how to deploy Anthropic models via Amazon Bedrock in Agentforce’s secure environment, enabling compliant AI adoption at scale, particularly for regulated industries.
Prompt to Agent with Google Cloud: Gemini 3 in Agentforce
Explore the full agent development stack using Gemini 3 as the reasoning backbone, prompt builder for Agentforce agents. See Gemini 3 Flash’s fast, high-accuracy inference to build adaptable agents.
More Output, Same Control: Embracing AI-Driven Change
AI will multiply your rate of change. As the bottleneck shifts from writing code to governance, learn how to stay in control of accelerated delivery and focus on the work that needs you.
Building AI-Ready DevOps: L-Founders' Journey to Agentforce
See how L-founders leverage Copado to build an intelligent DevOps foundation, enabling them to deploy Agentforce agents seamlessly with enhanced dependency analysis and advanced debugging capabilities
Optimizing Salesforce’s Own Sales Cloud with Hubbl
See how Salesforce uses Hubbl to accelerate planning. Learn how the internal product team aligns complex requirements to architecture to de-risk and optimize global Sales Cloud updates.
Architecture: AI, Data, Lakehouse, Zero Copy
Modern Data Architecture for AI. Learn from real Enterprise customer stories: Zero Copy to Databricks & Snowflake, real-time lakehouse from scale to latency, amalgamation of customer data, and more.
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Deliver Empathetic & Joyful User Experiences with Salesforce
, Principal Strategist & Salesforce Architect, DHG Holistic Solutions, LLC
Role: Administrator
Products: Agentforce 360 Platform
Topic: Productivity
Session Level: Beginner
Session Type: Breakout
- Thursday, Apr 1610:30 AM - 11:10 AM PDT(5:30 PM - 6:10 PM GMT)Room 2009 (Breakout 4, Level 2)FIRST COME FIRST SEATED
Session Summary: This session explored how Salesforce practitioners and organizations can deliver empathetic and joyful user experiences by grounding technology in human-centered design and intentional change management. By focusing on inclusivity, accessibility, and collaboration, the discussion emphasized the importance of understanding user needs, motivations, and comfort levels with technology to create intuitive and empowering systems. Practical strategies were shared, such as leveraging Salesforce features like Dynamic Forms, Quick Action buttons, and embedded analytics to reduce clicks, streamline workflows, and enhance usability. Additionally, the conversation highlighted the significance of ongoing user feedback, realistic expectations, empathy, and thoughtful training approaches to ensure systems are meaningful, effective, and enjoyable for users.
Key Takeaways:
• Inclusive design, empathy, and intentional change management are essential for creating systems that empower diverse users, reduce silos, and foster collaboration across organizations.
• Salesforce features like Dynamic Forms and embedded dashboards can significantly enhance user productivity by reducing clicks and providing actionable insights directly within workflows.
• Continuous user feedback, transparent communication, and phased implementations help ensure that systems align with user needs and deliver meaningful, high-quality outcomes.
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