AI sounds impressive, but how do you prove it works? Learn how admins can measure the impact of Agentforce and Data 360 using clear metrics, clean data, and practical rollout strategies.
Save the date for TDX 2027.
Sessions
Snag your seat.
New this year, you can now reserve your seat at most sessions. Register now to get first-access to hands-on learning and expert-led sessions.
Featured Sessions
Scale Trusted AI Adoption with Salesforce and AWS
Learn how to deploy Anthropic models via Amazon Bedrock in Agentforce’s secure environment, enabling compliant AI adoption at scale, particularly for regulated industries.
Prompt to Agent with Google Cloud: Gemini 3 in Agentforce
Explore the full agent development stack using Gemini 3 as the reasoning backbone, prompt builder for Agentforce agents. See Gemini 3 Flash’s fast, high-accuracy inference to build adaptable agents.
More Output, Same Control: Embracing AI-Driven Change
AI will multiply your rate of change. As the bottleneck shifts from writing code to governance, learn how to stay in control of accelerated delivery and focus on the work that needs you.
Building AI-Ready DevOps: L-Founders' Journey to Agentforce
See how L-founders leverage Copado to build an intelligent DevOps foundation, enabling them to deploy Agentforce agents seamlessly with enhanced dependency analysis and advanced debugging capabilities
Optimizing Salesforce’s Own Sales Cloud with Hubbl
See how Salesforce uses Hubbl to accelerate planning. Learn how the internal product team aligns complex requirements to architecture to de-risk and optimize global Sales Cloud updates.
Architecture: AI, Data, Lakehouse, Zero Copy
Modern Data Architecture for AI. Learn from real Enterprise customer stories: Zero Copy to Databricks & Snowflake, real-time lakehouse from scale to latency, amalgamation of customer data, and more.
Tip: Use " " around your search terms to find an exact phrase.
Community Speaker
Reserved Seating
Live Session Audio
Video On Demand
Prove Agentforce ROI: An Admin’s Playbook
, Marketing Director, MK Partners
, CEO, MK Partners, Inc.
Role: Administrator
Products: Agentforce
Topic: Artificial Intelligence
Session Level: Beginner
Session Type: Breakout
- Thursday, Apr 162:00 PM - 2:40 PM PDT(9:00 PM - 9:40 PM GMT)Room 2010 (Breakout 5, Level 2)FIRST COME FIRST SEATED
Session Summary: This session focused on empowering Salesforce administrators to measure and showcase the return on investment (ROI) of their initiatives, particularly in the context of adopting AI tools like Agentforce. The speakers emphasized the importance of establishing baselines for metrics such as effort, speed, accuracy, and revenue before implementing changes, as well as leveraging Salesforce tools like Data Cloud to ensure clean and unified data for accurate measurements. They outlined a step-by-step framework for defining key performance indicators (KPIs), tracking their impact over time, and tying them to broader business goals, thereby enabling admins to make data-driven decisions and demonstrate their value. The session concluded with actionable advice on storytelling and promoting the results of successful projects to both internal stakeholders and the broader Salesforce community, ensuring admins are recognized for their contributions and can build on those successes for future initiatives.
Key Takeaways:
• Start by defining measurable KPIs that align with broader business goals, focusing on effort, speed, accuracy, and revenue as foundational metrics.
• Use Salesforce tools like Data Cloud to unify and clean data, ensuring that AI-powered tools like Agentforce deliver accurate results based on high-quality inputs.
• Regularly track and share metrics to demonstrate the impact of your work, using data-driven storytelling to highlight successes and build credibility within your organization.
Session Summary Feedback: Report a Concern
Available Now on Salesforce+: Watch now
