Past Sessions

9:00 AM EST - Thursday, Dec 8

• Commerce

  Consumer Goods

  Agentforce Commerce

  Activity

  Yes, display on GA catalog

  Yes

  Thursday, Dec 08

  9:00 a.m. Thursday, Dec 08
  Commerce for Consumer Goods
  Learn how Commerce for Consumer Goods helps companies streamline operations, automate ordering, and reduce costs with a single platform.
  • Session Ended
    Thursday, Dec 89:00 AM - 9:20 AM EST

    (2:00 PM - 2:20 PM GMT)

    Marketing and Commerce Lodge (Room 406.2)
• Operations

  Service

  Financial Services

  Healthcare & Life Sciences

  Retail

  Agentforce Service

  Integration

  Theater

  Yes, display on GA catalog

  Yes

  Thursday, Dec 08

  9:00 a.m. Thursday, Dec 08
  Create Custom Agent Experiences with Talkdesk and Salesforce
  Join this session to learn how to create agent experiences with Talkdesk for Service Cloud Voice that help agents stay productive and deliver consistent, memorable experiences for your customers.

  Katie Rubak , Director, Partner Marketing, Talkdesk

  • Session Ended
    Thursday, Dec 89:00 AM - 9:20 AM EST

    (2:00 PM - 2:20 PM GMT)

    Campground Theater 2
• Partner

  IT

  Operations

  Success Plans & Professional Services

  Customer Success

  Theater

  Yes, display on GA catalog

  Yes

  3:00 p.m. Thursday, Dec 08

  Thursday, Dec 08

  9:00 a.m. Thursday, Dec 08
  Deliver Customer Success with Salesforce Partners
  Discover how the experience and expertise of consulting partners can help you innovate, extend, and capitalize on your Salesforce investments to increase speed to value and deliver customer success.

  Kristine Marlborough , Vice President, Alliances and Channels, AMER FINS, Salesforce

  • Session Ended
    Thursday, Dec 89:00 AM - 9:20 AM EST

    (2:00 PM - 2:20 PM GMT)

    Campground Customer Success Theater
• Developer

  Agentforce 360 Platform

  Theater

  Yes, display on GA catalog

  Yes

  Thursday, Dec 08

  9:00 a.m. Thursday, Dec 08
  Get Started with Salesforce Development
  From Apex to Lighting Web Components, building apps on the Salesforce Platform is faster than ever. Get an overview of our best developer features and learn how to get started.

  Mohith Shrivastava , Lead Developer Advocate, Salesforce

  Hillary Padgett , Salesforce Developer, LaunchPad Lab

  • Session Ended
    Thursday, Dec 89:00 AM - 9:20 AM EST

    (2:00 PM - 2:20 PM GMT)

    Campground Trailblazer Theater
• Human Resources

  Sales

  Financial Services

  Manufacturing

  Technology

  Agentforce Revenue Management

  Automation

  Theater

  Yes, display on GA catalog

  Yes

  Thursday, Dec 08

  9:00 a.m. Thursday, Dec 08
  RevOps Transformation Decoded
  We’ve decoded the most efficient way to implement a revenue operations framework based on our experience transforming hundreds of organizations. Crack the code of change and build revenue resilience.

  Mike Hockford , Regional Vice President of Sales, Xactly

  • Session Ended
    Thursday, Dec 89:00 AM - 9:20 AM EST

    (2:00 PM - 2:20 PM GMT)

    Campground Theater 1
• Administrator

  Architect

  Developer

  Customer Success

  Breakout

  Yes, display on GA catalog

  Yes

  Thursday, Dec 08

  9:00 a.m. Thursday, Dec 08
  Accelerate Your Career with Resume-Worthy Credentials
  Discover how to drive business impact by earning Salesforce, MuleSoft, Slack, Tableau, and Accredited Professional credentials.

  Dana Calleja , Director, Tableau Certification, Salesforce

  Nick Hall , Director, Partner Enablement, Program Management and Operations, Salesforce

  • Session Ended
    Thursday, Dec 89:15 AM - 9:45 AM EST

    (2:15 PM - 2:45 PM GMT)

    Breakout 2 (Room 406)
• Administrator

  Designer

  Agentforce Sales

  Breakout

  Yes, display on GA catalog

  Yes

  Thursday, Dec 08

  9:00 a.m. Thursday, Dec 08
  Deliver Success as a Salesforce Admin
  Get an inside look at how Salesforce admins build solutions and deliver success at their organizations. See technology in action with live demos and learn about the skills admins need to succeed.

  Ella Marks , Senior Admin Marketing Manager, Salesforce

  Jennifer Lee , Admin Evangelist, Salesforce

  • Session Ended
    Thursday, Dec 89:15 AM - 9:45 AM EST

    (2:15 PM - 2:45 PM GMT)

    Breakout 3 (Room 504)
• Service

  Technology

  Agentforce Service

  Automation

  Breakout

  Yes, display on GA catalog

  Yes

  Thursday, Dec 08

  9:00 a.m. Thursday, Dec 08
  Make the Most Out of Your Service Investment in Tech
  Join us to learn how a leading tech company is reducing costs and driving value by using Salesforce for Service to make faster decisions, automate processes, and turn insights into action with AI.

  Tatum Marshall , Senior Product Marketing Manager, Salesforce

  Lauri Palmieri , VP, Tech Industry Strategy, Salesforce

  Jet Hansen , Principal Solution Architect, Intuit

  • Session Ended
    Thursday, Dec 89:15 AM - 9:45 AM EST

    (2:15 PM - 2:45 PM GMT)

    Breakout 1 (Room 405)
• Data Analyst

  Technology

  Agentforce MuleSoft

  Data Culture

  Campfire

  Yes, display on GA catalog

  Yes

  Thursday, Dec 08

  9:00 a.m. Thursday, Dec 08
  Replicate Salesforce Data Using MuleSoft
  Data retention or storage in Salesforce full? Join a live demo to learn how MuleSoft can replicate, sync, and modify data from Salesforce over to Google BigQuery using Mule 4 runtime.

  Edgar Moran , Sr IT Apps Engineer, Twitter

  • Session Ended
    Thursday, Dec 89:25 AM - 9:45 AM EST

    (2:25 PM - 2:45 PM GMT)

    Campground Trailblazer Community Campfire
• Administrator

  Designer

  IT

  Product Management

  Agentforce Financial Services

  Success Plans & Professional Services

  Customer Success

  Theater

  Yes, display on GA catalog

  Yes

  3:00 p.m. Thursday, Dec 08

  Thursday, Dec 08

  9:00 a.m. Thursday, Dec 08
  4 Tips to Accelerate Value in Your Salesforce Implementation
  Curious how other organizations realize faster business value? Join Salesforce experts as they share trusted advice and four actionable tips to achieve transformation success.

  Matt Trokey , Client Partner, Salesforce

  Anton Cederholm , Associate Manager, Customer Marketing, Salesforce

  Natalie Spano , VP, Strategic Banking Services, Salesforce

  • Session Ended
    Thursday, Dec 89:30 AM - 9:50 AM EST

    (2:30 PM - 2:50 PM GMT)

    Campground Customer Success Theater
• Designer

  Automation

  Customer Success

  Integration

  Theater

  Yes, display on GA catalog

  Yes

  Thursday, Dec 08

  9:00 a.m. Thursday, Dec 08
  AI + Customer Experience = The New Alchemy
  How can businesses manage touch points to meet customers on their journey, and what tech is needed to help them? Learn to leverage data through AI and NLP developments to stay competitive in 2023.

  Christian Ward , Chief Data Officer, Yext

  • Session Ended
    Thursday, Dec 89:30 AM - 9:50 AM EST

    (2:30 PM - 2:50 PM GMT)

    Campground Theater 1
• Sales

  Financial Services

  Healthcare & Life Sciences

  Technology

  Agentforce Sales

  Sales Performance Management

  Salesforce on Salesforce

  Theater

  Yes, display on GA catalog

  Yes

  Thursday, Dec 08

  9:00 a.m. Thursday, Dec 08
  How Salesforce Does Pipeline and Forecasting
  Do you ever wonder how Salesforce manages its own sales forecasting process? Join this session to learn forecasting best practices and pragmatic guidance to bring back to your own sales team.

  Lindsey Eckstein , Senior Manager, Sales Programs, Salesforce

  Ryan Welsh , Manager, Sales Programs, Salesforce

  • Session Ended
    Thursday, Dec 89:30 AM - 9:50 AM EST

    (2:30 PM - 2:50 PM GMT)

    Campground Theater 2
• Partner

  Developer

  Entrepreneur

  Agentforce Commerce

  Agentforce 360 Platform

  Salesforce Genie

  Theater

  Yes, display on GA catalog

  Yes

  Thursday, Dec 08

  9:00 a.m. Thursday, Dec 08
  Partner with AppExchange to Grow Faster as an Entrepreneur
  Have a brilliant idea for an app business? Bring it to life as an AppExchange partner. Learn how we’re helping entrepreneurs break through barriers, effectively go to market, and accelerate growth.

  Mike Milburn , Co-Founder, Pimly

  Bernadine Locsin , Senior Manager, AppExchange Marketing & Recruitment, Salesforce

  • Session Ended
    Thursday, Dec 89:30 AM - 9:50 AM EST

    (2:30 PM - 2:50 PM GMT)

    Campground Trailblazer Theater
• Data Analyst

  IT

  Tableau

  Data Culture

  Activity

  Yes, display on GA catalog

  Yes

  Thursday, Dec 08

  9:00 a.m. Thursday, Dec 08
  Productize Your Data with Tableau Embedded Analytics
  Unlock the economic value of your data and insights by embedding Tableau's market-leading business intelligence platform into your customer facing solutions.

  John Demby , Product Management Senior Manager - Tableau Portfolio and Strategy, Salesforce

  • Session Ended
    Thursday, Dec 89:30 AM - 9:50 AM EST

    (2:30 PM - 2:50 PM GMT)

    Tableau Lodge (Room 406.3)
• Administrator

  IT

  Service

  Agentforce Service

  Automation

  Activity

  Yes, display on GA catalog

  Yes

  Thursday, Dec 08

  9:00 a.m. Thursday, Dec 08
  Transform Your Contact Center
  Learn how you can transform your legacy contact center into an intelligent, omni-channel engagement center. Deliver personalized service across every channel with a 360-degree view of every customer.

  John Capalbo , Technical Product Marketing Manager, Service Cloud, Salesforce

  Kelvin Lam , Digital Conversation Solution Engineer, Salesforce

  • Session Ended
    Thursday, Dec 89:30 AM - 9:50 AM EST

    (2:30 PM - 2:50 PM GMT)

    Sales and Service Lodge Theater (Room 406.1)

10:00 AM EST - Thursday, Dec 8

• Marketing

  Data Analyst

  Sales

  Agentforce Sales

  Slack

  Customer Data Platform

  Automation

  Customer Success

  Data Culture

  Equality

  Future of Work

  Integration

  Salesforce on Salesforce

  Sustainability

  Mindfulness & Wellness

  Keynote

  Yes, display on GA catalog

  Yes

  Thursday, Dec 08

  10:00 a.m. Thursday, Dec 08
  World Tour NYC: Main Keynote
  Join Salesforce leadership to learn how businesses across every industry can become a Customer Company.

  Sarah Franklin , President, CMO, Salesforce

  Steve Fisher , EVP & GM, Next Gen CRM & Unified Data Services, Salesforce

  Marc Benioff , Chair & Co-CEO, Salesforce

  Michael Drzewiecki , Director, Salesforce Engineering, Privia Health

  Jon Moore , Director, Global Public Sector Marketing, Salesforce

  Sanjna Parulekar , Senior Director, Product Marketing, Salesforce

  • Session Ended
    Thursday, Dec 810:00 AM - 11:15 AM EST

    (3:00 PM - 4:15 PM GMT)

    Keynote Room

12:00 PM EST - Thursday, Dec 8

• Administrator

  Designer

  Success Plans & Professional Services

  Trailhead

  Customer Success

  Theater

  Yes, display on GA catalog

  Yes

  2:00 p.m. Thursday, Dec 08

  12:00 p.m. Thursday, Dec 08

  Thursday, Dec 08
  6 Guiding Principles for CRM Adoption
  You bought Salesforce, now what? Simple: Adoption = business value. We’re summarizing the six guiding principles you’ll need to get your teams using what you bought.

  Alexandra Kalbus , Senior Principal Success Manager, Salesforce

  Dani DeTrude , Senior Director, Product Marketing, Salesforce

  • Session Ended
    Thursday, Dec 812:00 PM - 12:20 PM EST

    (5:00 PM - 5:20 PM GMT)

    Campground Customer Success Theater
• Commerce

  Healthcare & Life Sciences

  Agentforce Commerce

  Activity

  Yes, display on GA catalog

  Yes

  12:00 p.m. Thursday, Dec 08

  Thursday, Dec 08
  Commerce for Healthcare & Life Sciences
  Learn how Commerce for Healthcare and Life Sciences can help you build trusted, personalized patient experiences. Increase efficiencies and cut costs with scalable commerce portals for health.

  Kristin Simmons , Senior Manager, Product Marketing Commerce Cloud, Salesforce

  • Session Ended
    Thursday, Dec 812:00 PM - 12:20 PM EST

    (5:00 PM - 5:20 PM GMT)

    Marketing and Commerce Lodge (Room 406.2)
• Operations

  Sales

  Technology

  Agentforce Sales

  Sales Performance Management

  Salesforce on Salesforce

  Activity

  Yes, display on GA catalog

  Yes

  12:00 p.m. Thursday, Dec 08

  Thursday, Dec 08
  Enablement: How Salesforce Preps Our Reps for New Products
  Discover how Salesforce used Enablement in Sales Cloud to enable its sales during a product launch, driving mission-critical pipeline before the product even went live.

  Adriana Romero , Sr. Manager, Productivity, Salesforce

  Jessica Holt Ware , AVP, Sales Productivity, Salesforce

  • Session Ended
    Thursday, Dec 812:00 PM - 12:20 PM EST

    (5:00 PM - 5:20 PM GMT)

    Sales and Service Lodge Theater (Room 406.1)
• Administrator

  IT

  Service

  Experience Cloud

  Agentforce Service

  Automation

  Customer Success

  Salesforce on Salesforce

  Theater

  Yes, display on GA catalog

  Yes

  12:00 p.m. Thursday, Dec 08

  Thursday, Dec 08
  How Salesforce Drives Efficiencies & ROI with Self-Service
  Salesforce reimagined Self-Service to help our 150K+ customers drive efficiencies and ROI. Join this session to learn our best practices and hear how we’ve increased self-help success by 20%.

  Bernard Slowey , VP, Digital Customer Success, Salesforce

  • Session Ended
    Thursday, Dec 812:00 PM - 12:20 PM EST

    (5:00 PM - 5:20 PM GMT)

    Campground Theater 2
• Marketing

  Designer

  Professional Services

  Consumer Goods

  Technology

  Agentforce Marketing

  Salesforce Genie

  Automation

  Breakout

  Yes, display on GA catalog

  Yes

  12:00 p.m. Thursday, Dec 08

  Thursday, Dec 08
  Increase Productivity with Customer-Centric Engagements
  Want to create automated, scalable, multichannel campaigns with email, mobile, and WhatsApp? Learn how brands use Salesforce to efficiently create personalized customer journeys.

  Blake Miller , Senior Director, Product Marketing, Salesforce

  Ankur Wadhwa , Group Leader (Sr. Director) Martech & Adtech Platforms, Western Union

  • Session Ended
    Thursday, Dec 812:00 PM - 12:30 PM EST

    (5:00 PM - 5:30 PM GMT)

    Breakout 2 (Room 406)
• Administrator

  Automation

  Theater

  Yes, display on GA catalog

  Yes

  12:00 p.m. Thursday, Dec 08

  Thursday, Dec 08
  Migrate Workflow Rules and Processes to Flow
  Learn how to go with the flow. Get tips for flow migration strategy and implementing workflow rules and processes.

  Michelle Hansen , Principal, Slalom

  • Session Ended
    Thursday, Dec 812:00 PM - 12:20 PM EST

    (5:00 PM - 5:20 PM GMT)

    Campground Trailblazer Theater
• Architect

  Developer

  IT

  Financial Services

  Consumer Goods

  Technology

  Agentforce 360 Platform

  Customer Success

  Activity

  Yes, display on GA catalog

  Yes

  12:00 p.m. Thursday, Dec 08

  Thursday, Dec 08
  Off the Grid: Why Salesforce? Architect Edition
  Join us for a high-value, zero-fluff session on how multicloud architectures led to huge results for a trailblazing Financial Services customer. We’ll dive into what really works and what doesn’t.

  Frank Caron , Technical Product Manager, Reach Financial

  Tom Cozzolino , Senior Director, Market Strategy, Salesforce

  • Session Ended
    Thursday, Dec 812:00 PM - 12:20 PM EST

    (5:00 PM - 5:20 PM GMT)

    IT Lodge Theater (Room 403)
• IT

  Operations

  Service

  Healthcare & Life Sciences

  Agentforce Health

  Agentforce MuleSoft

  Slack

  Automation

  Customer Success

  Integration

  Breakout

  Yes, display on GA catalog

  Yes

  12:00 p.m. Thursday, Dec 08

  Thursday, Dec 08
  Optimize Your Healthcare Contact Center
  Contact centers are vital to patient experience yet they’re not always set up for success. Learn how our omni-channel support platform can maximize resources, drive efficiency & improve care services.

  Sindhu Pandit , Global Healthcare Industry Advisor, Salesforce

  Ekta Babaria , Salesforce Developer, Summit Health/CityMD

  Dan Moren , Senior Solution Engineer, Salesforce

  Alyssa Halcomb , Senior Healthcare Marketing Representative, Salesforce

  Jack Liu , Aftercare Medical Director, Summit Health/CityMD

  • Session Ended
    Thursday, Dec 812:00 PM - 12:30 PM EST

    (5:00 PM - 5:30 PM GMT)

    Breakout 3 (Room 504)
• Designer

  IT

  Operations

  Service

  Financial Services

  Automation

  Breakout

  Yes, display on GA catalog

  Yes

  12:00 p.m. Thursday, Dec 08

  Thursday, Dec 08
  Revolutionize Service Experiences While Gaining Efficiencies
  Learn how Financial Services Cloud and Service Cloud are innovating to revolutionize your customer and agent experience while driving down operational costs in the contact center.

  Kelly Utley , Senior Director, Product Marketing, Salesforce

  Pam Plyler , Managing Director, Industry Business Consulting, Salesforce

  Nicole LaCamp , VP Operations Strategy Integration, PenFed Credit Union

  Kelly Horn , Sr. Director, Banking Solution & Strategy, Salesforce

  • Session Ended
    Thursday, Dec 812:00 PM - 12:30 PM EST

    (5:00 PM - 5:30 PM GMT)

    Breakout 1 (Room 405)
• Administrator

  Developer

  Sales

  Media & Entertainment

  Professional Services

  Technology

  Agentforce Revenue Management

  Automation

  Activity

  Yes, display on GA catalog

  Yes

  12:00 p.m. Thursday, Dec 08

  Thursday, Dec 08
  Sales Cloud Hands-On Workshop: CPQ
  [Laptop Required] Walk through guided exercises with in-room SEs on our CPQ solution. You’ll learn how to configure, price, and quote a complex deal with CPQ — 30-day org included. Space is limited.

  Brandt Hill , Product Marketing Director, Salesforce

  Doug Ellis , Principal Solution Engineer, Salesforce

  • Session Ended
    Thursday, Dec 812:00 PM - 12:50 PM EST

    (5:00 PM - 5:50 PM GMT)

    Sales and Service Lodge (Room 406.1)
• Marketing

  Administrator

  Sales

  Technology

  Automation

  Theater

  Yes, display on GA catalog

  Yes

  12:00 p.m. Thursday, Dec 08

  Thursday, Dec 08
  Unify Your RevTech stack with Modern Revenue Orchestration
  Companies layer more tools into their RevTech stack, forgetting one essential unifying element: modern revenue orchestration. It’s time to discover the connective tissue needed for RevTech stacks.

  Don Otvos , Vice President, Business Development and Alliances, LeanData

  • Session Ended
    Thursday, Dec 812:00 PM - 12:20 PM EST

    (5:00 PM - 5:20 PM GMT)

    Campground Theater 1
• Administrator

  Technology

  Trailhead

  Future of Work

  Salesforce on Salesforce

  Campfire

  Yes, display on GA catalog

  Yes

  12:00 p.m. Thursday, Dec 08

  Thursday, Dec 08
  Explore the Journey to Salesforce Certified
  Learn how Trailblazers took the leap to earn their first certification and opportunities that opened up for them in the Salesforce ecosystem.

  Andrea Tarrell , CEO, Sercante

  • Session Ended
    Thursday, Dec 812:10 PM - 12:30 PM EST

    (5:10 PM - 5:30 PM GMT)

    Campground Trailblazer Community Campfire
• IT

  Activity

  Yes, display on GA catalog

  Yes

  12:00 p.m. Thursday, Dec 08

  Thursday, Dec 08
  IT Talks: Automation for Any Team, System, and Operation
  Join your peers for an interactive discussion on the top automation challenges and opportunities facing today's IT leaders

  Chinonso Ndimantang , Senior Manager, Product Marketing, Salesforce

  Claudia Robinson , Product Marketing Manager, Salesforce

  Kirstin Meyerhoeffer , Product Marketing Manager, Salesforce

  • Session Ended
    Thursday, Dec 812:20 PM - 1:00 PM EST

    (5:20 PM - 6:00 PM GMT)

    IT Lodge (Room 403)
• Partner

  Administrator

  Operations

  Professional Services

  Success Plans & Professional Services

  Customer Success

  Salesforce on Salesforce

  Theater

  Yes, display on GA catalog

  Yes

  2:00 p.m. Thursday, Dec 08

  12:00 p.m. Thursday, Dec 08

  Thursday, Dec 08
  5 Elements for Speed to Value and Long-Term Success
  Getting the most from your technology investment requires new ways of thinking and working. Join us for the five elements of the Salesforce Way, our framework for long-term success and speed to value.

  Lexi Schultz , Product Marketing Manager, Salesforce Professional Services, Salesforce

  Kristin Raza , VP, Global Professional Services, Salesforce

  • Session Ended
    Thursday, Dec 812:30 PM - 12:50 PM EST

    (5:30 PM - 5:50 PM GMT)

    Campground Customer Success Theater
• Merchandising

  Operations

  Product Management

  Healthcare & Life Sciences

  Agentforce Communications

  Agentforce Health

  Sales Performance Management

  Future of Work

  Theater

  Yes, display on GA catalog

  Yes

  12:00 p.m. Thursday, Dec 08

  Thursday, Dec 08
  Better Faster Smarter Omni-Channel Strategies for Healthcare
  MIMIT Health has figured out how to best serve patients, providers, and payers with an omni-channel care delivery model powered and designed by Vonage and Salesforce.

  Dr. Paramjit "Romi" Chopra, M.D. , Founder, Chairman, and CEO, MIMIT Health

  Lauren Odlen , Director of Strategic Alliances, Vonage

  Rachel George, MD George , Global Lead, Health System Advisory and Innovation, Salesforce

  • Session Ended
    Thursday, Dec 812:30 PM - 12:50 PM EST

    (5:30 PM - 5:50 PM GMT)

    Campground Theater 1
• Commerce

  IT

  Technology

  Agentforce Commerce

  Agentforce Revenue Management

  Automation

  Activity

  Yes, display on GA catalog

  Yes

  12:00 p.m. Thursday, Dec 08

  Thursday, Dec 08
  Commerce for High Tech
  Learn how Commerce for High tech helps companies cut costs and increase retention and revenue with always-on selling.

  Ally Herrick , Product Marketing Manager, Salesforce

  • Session Ended
    Thursday, Dec 812:30 PM - 12:50 PM EST

    (5:30 PM - 5:50 PM GMT)

    Marketing and Commerce Lodge (Room 406.2)
• Designer

  Developer

  Agentforce 360 Platform

  Theater

  Yes, display on GA catalog

  Yes

  12:00 p.m. Thursday, Dec 08

  Thursday, Dec 08
  Enhance User Experience with Lightning Web Components
  Lighting Web Components help you create beautiful and functional interfaces that users love. Learn how easy it is to create reusable components while following web standards.

  Julian Duque , Principal Developer Advocate, Salesforce

  Roger Mitchell , Founder, Dodge Labs

  • Session Ended
    Thursday, Dec 812:30 PM - 12:50 PM EST

    (5:30 PM - 5:50 PM GMT)

    Campground Trailblazer Theater
• Data Analyst

  Healthcare & Life Sciences

  Tableau

  Data Culture

  Activity

  Yes, display on GA catalog

  Yes

  12:00 p.m. Thursday, Dec 08

  Thursday, Dec 08
  Fast Track Health Analytics: Tableau Accelerators & Cloud
  Unlock the power of Accelerators and Tableau Cloud to fast track implementation of data driven strategies for improved care outcomes, patient engagement and operational productivity.

  John Demby , Product Management Senior Manager - Tableau Portfolio and Strategy, Salesforce

  Teri Hatfield , SVP Sales, Tableau Healthcare and Retail, Salesforce

  • Session Ended
    Thursday, Dec 812:30 PM - 12:50 PM EST

    (5:30 PM - 5:50 PM GMT)

    Tableau Lodge (Room 406.3)
• Administrator

  IT

  Operations

  Agentforce MuleSoft

  Agentforce 360 Platform

  Salesforce on Salesforce

  Activity

  Yes, display on GA catalog

  Yes

  12:00 p.m. Thursday, Dec 08

  Thursday, Dec 08
  How Salesforce Uses MuleSoft to Improve Internal Operations
  Get the inside scoop on how Salesforce uses MuleSoft integrations and automations to speed up M&A and improve internal operations. Spoiler alert: It’s with clicks, not code.

  Emily Ann Clemons , Associate Product Marketing Manager, Salesforce

  Parth Shah , Senior Manager, Product Marketing, Salesforce

  • Session Ended
    Thursday, Dec 812:30 PM - 12:50 PM EST

    (5:30 PM - 5:50 PM GMT)

    IT Lodge Theater (Room 403)
• Administrator

  IT

  Service

  Agentforce Service

  Automation

  Activity

  Yes, display on GA catalog

  Yes

  12:00 p.m. Thursday, Dec 08

  Thursday, Dec 08
  How Self-Service Reduces Costs & Drives Efficiency
  Learn how to scale automation and increase efficiencies with digital self-service to secure customers for life.

  Jennifer Stone , Product Marketing Manager, Service Cloud Messaging and Positioning, Salesforce

  Derek Carless , Product Marketing, Service Cloud, Salesforce

  • Session Ended
    Thursday, Dec 812:30 PM - 12:50 PM EST

    (5:30 PM - 5:50 PM GMT)

    Sales and Service Lodge Theater (Room 406.1)
• Marketing

  Data Analyst

  IT

  Financial Services

  Healthcare & Life Sciences

  Consumer Goods

  Agentforce Marketing

  Customer Data Platform

  Salesforce Genie

  Salesforce on Salesforce

  Theater

  Yes, display on GA catalog

  Yes

  12:00 p.m. Thursday, Dec 08

  Thursday, Dec 08
  Salesforce on Salesforce: Turn Data into Magical Experiences
  Learn about how Salesforce uses Customer Data Platform to deliver compelling, personalized customer moments that become trusted relationships.

  Andrew Lee , Product Marketing Manager, Salesforce

  Natalie Mathes , Senior Product Marketing Manager, Salesforce

  Sonia Lele , Senior Director, Personalization & Growth, Salesforce

  • Session Ended
    Thursday, Dec 812:30 PM - 12:50 PM EST

    (5:30 PM - 5:50 PM GMT)

    Campground Theater 2
• Architect

  Designer

  Technology

  Campfire

  Yes, display on GA catalog

  Yes

  12:00 p.m. Thursday, Dec 08

  Thursday, Dec 08
  Why Is Design Important?
  There has been so much focus on design strategy but what does it mean? The session will focus on defining design and why we should incorporate design to architect and build Salesforce solutions.

  Pallavi Agarwal , CEO & Founder, Kander Consult

  • Session Ended
    Thursday, Dec 812:40 PM - 1:00 PM EST

    (5:40 PM - 6:00 PM GMT)

    Campground Trailblazer Community Campfire

1:00 PM EST - Thursday, Dec 8

• Operations

  Sales

  Financial Services

  Media & Entertainment

  Technology

  Agentforce Sales

  Tableau

  Data Culture

  Activity

  Yes, display on GA catalog

  Yes

  Thursday, Dec 08

  1:00 p.m. Thursday, Dec 08
  3 Sales Dashboards Every Leader Needs
  The data is always talking. It’s up to the sales leader to listen. Discover how Trailblazers are using sales management dashboards to access reliable data and exceed revenue targets.

  Abirami Mohan , Principal Solution Engineer, Salesforce

  Kamille von der Linden , Senior Representative, Product Marketing, Salesforce

  • Session Ended
    Thursday, Dec 81:00 PM - 1:20 PM EST

    (6:00 PM - 6:20 PM GMT)

    Sales and Service Lodge Theater (Room 406.1)
• IT

  Sales

  Service

  Financial Services

  Technology

  Agentforce Sales

  Slack

  Future of Work

  Breakout

  Yes, display on GA catalog

  Yes

  Thursday, Dec 08

  1:00 p.m. Thursday, Dec 08
  Accelerate the Future of Work
  Slack is the Digital HQ for the most resilient companies in the new economy. Learn how Slack’s latest innovations are driving sales productivity, team efficiency, and value across Customer 360.

  Sateja Parulekar , VP, Product Marketing - Slack, Salesforce

  Reggie Marable , Head of Sales - Slack, Salesforce

  Joe Landers , Head of Digital Native Sales - East, Stripe

  Katie Augustus , VP, Product Management, Salesforce

  • Session Ended
    Thursday, Dec 81:00 PM - 1:30 PM EST

    (6:00 PM - 6:30 PM GMT)

    Keynote Room
• Finance & Accounting

  Operations

  Service

  Media & Entertainment

  Professional Services

  Technology

  Agentforce Sales

  Agentforce Service

  CRM Analytics

  Customer Success

  Theater

  Yes, display on GA catalog

  Yes

  Thursday, Dec 08

  1:00 p.m. Thursday, Dec 08
  Advancements in Resource Management for Services Businesses
  See some of the latest innovations in advanced resource management. From optimized resource plans to scalable skills management, technology is transforming how services businesses deploy talent.

  Diane Childs , Senior Solution Engineer, FinancialForce

  • Session Ended
    Thursday, Dec 81:00 PM - 1:20 PM EST

    (6:00 PM - 6:20 PM GMT)

    Campground Theater 1
• Marketing

  Finance & Accounting

  IT

  Retail

  Consumer Goods

  Agentforce Consumer Goods

  Agentforce Marketing

  Customer Data Platform

  Automation

  Breakout

  Yes, display on GA catalog

  Yes

  Thursday, Dec 08

  1:00 p.m. Thursday, Dec 08
  Drive ROI Through Digitization for Retail and Consumer Goods
  What’s the key to improving customer experience and driving profitability at the same time? Digital tools that unlock automation, connect data, and drive efficiencies on a unified platform.

  Omer Iqbal , Senior Vice President - Digital Strategy and Enterprise Architecture, Shiseido Americas Corporation

  Sydney Williams , Senior Director, Industries Marketing, Salesforce

  Alex Drinker , VP, Global Industry Advisors — Retail, Salesforce

  • Session Ended
    Thursday, Dec 81:00 PM - 1:30 PM EST

    (6:00 PM - 6:30 PM GMT)

    Breakout 3 (Room 504)
• Administrator

  Architect

  Designer

  Developer

  Agentforce Marketing

  Customer Data Platform

  Salesforce Genie

  Theater

  Yes, display on GA catalog

  Yes

  Thursday, Dec 08

  1:00 p.m. Thursday, Dec 08
  Expanding the Power of Genie with AWS
  See Salesforce Genie and the Marketing Cloud Customer Data Platform (CDP) in action. Learn how it works and why it’s the single source of truth across Customer 360 and beyond.

  Miku Konsolas , Principal Architect, Salesforce

  • Session Ended
    Thursday, Dec 81:00 PM - 1:20 PM EST

    (6:00 PM - 6:20 PM GMT)

    Campground Trailblazer Theater
• IT

  Sales

  Service

  Energy & Utilities

  Agentforce Energy and Utilities

  Automation

  Integration

  Sustainability

  Breakout

  Yes, display on GA catalog

  Yes

  Thursday, Dec 08

  1:00 p.m. Thursday, Dec 08
  Leading the Energy Transition: A New York Utility’s Journey
  Utilities are accelerating the energy transition with digital investments. Learn about a utility’s clean energy commitment and innovations in customer experience and programs on the path to net zero.

  Derek Amah , Section Manager - Data / Analytics / Systems, Consolidated Edison

  Seth Dunn , Industry Marketing Director, Energy & Utilities, Salesforce

  • Session Ended
    Thursday, Dec 81:00 PM - 1:30 PM EST

    (6:00 PM - 6:30 PM GMT)

    Breakout 1 (Room 405)
• Administrator

  Architect

  Operations

  Financial Services

  Retail

  Agentforce Commerce

  Agentforce Marketing

  Salesforce Genie

  Customer Success

  Theater

  Yes, display on GA catalog

  Yes

  4:00 p.m. Thursday, Dec 08

  Thursday, Dec 08

  1:00 p.m. Thursday, Dec 08
  Make Life Easier with 10 AppExchange Apps for Admins
  Hear #AwesomeAdmin tips and go-to AppExchange apps that can make any admin’s day easier. Leave feeling informed and inspired to get the most out of Salesforce with the help of partners.

  Kirsten Powell , Senior Product Marketing Manager, Salesforce

  Sandi Nuss Zellner , Independent Salesforce Consultant | Salesforce MVP, Locke Nuss Consulting

  • Session Ended
    Thursday, Dec 81:00 PM - 1:20 PM EST

    (6:00 PM - 6:20 PM GMT)

    Campground Customer Success Theater
• IT

  Operations

  Service

  Agentforce Service

  Automation

  Future of Work

  Activity

  Yes, display on GA catalog

  Yes

  Thursday, Dec 08

  1:00 p.m. Thursday, Dec 08
  Roundtable: Scale Your Service with Automation and AI
  Automation is key to deflect cases, cut costs, and reduce average handling time. Discuss how scaling service by automating complex processes allows teams to focus on value-added service experiences.

  Mark Bloom , Service Cloud Product Management, Salesforce

  • Session Ended
    Thursday, Dec 81:00 PM - 1:50 PM EST

    (6:00 PM - 6:50 PM GMT)

    Sales and Service Lodge (Room 406.1)
• Administrator

  IT

  Agentforce 360 Platform

  Salesforce Genie

  Breakout

  Yes, display on GA catalog

  Yes

  Thursday, Dec 08

  1:00 p.m. Thursday, Dec 08
  The CIO’s Guide to Scaling Secure, Personalized Experiences
  Discover actionable insights on how IT can deliver personalized experiences securely while accelerating time to value. Hear how Trailblazers are facing today’s challenges head-on.

  Harish Peri , Senior Director, Product Marketing, Salesforce

  Edwin Ward , Director, Product Marketing, MuleSoft, Salesforce

  • Session Ended
    Thursday, Dec 81:00 PM - 1:40 PM EST

    (6:00 PM - 6:40 PM GMT)

    Breakout 2 (Room 406)
• Entrepreneur

  Finance & Accounting

  Purchasing & Procurement

  Financial Services

  Media & Entertainment

  Technology

  Agentforce Net Zero

  Sustainability

  Theater

  Yes, display on GA catalog

  Yes

  Thursday, Dec 08

  1:00 p.m. Thursday, Dec 08
  The Future of Buying Carbon Credits on Net Zero Marketplace
  See how the new Net Zero Marketplace, powered by Commerce Cloud, can help your organization take climate action and make informed carbon credit purchases from ecopreneurs.

  Jen Brown , Sr. Director, Net Zero Product Marketing, Salesforce

  Drew Hillman , Marketplace Client Service Manager, Salesforce

  Jennifer Gerholdt , Director, Client Strategy, Native, A Public Benefit Corporation

  • Session Ended
    Thursday, Dec 81:00 PM - 1:20 PM EST

    (6:00 PM - 6:20 PM GMT)

    Campground Theater 2
• Marketing

  Designer

  Technology

  Agentforce Marketing

  Activity

  Yes, display on GA catalog

  Yes

  Thursday, Dec 08

  1:00 p.m. Thursday, Dec 08
  Transform Mobile Moments with WhatsApp
  Learn how you can build a successful mobile-first strategy using WhatsApp. Leave this session with tips on how to transform mobile moments connecting marketing, commerce, and service.

  Blake Miller , Senior Director, Product Marketing, Salesforce

  • Session Ended
    Thursday, Dec 81:00 PM - 1:20 PM EST

    (6:00 PM - 6:20 PM GMT)

    Marketing and Commerce Lodge (Room 406.2)
• Data Analyst

  Operations

  Service

  Financial Services

  Tableau

  CRM Analytics

  Data Culture

  Activity

  Yes, display on GA catalog

  Yes

  Thursday, Dec 08

  1:00 p.m. Thursday, Dec 08
  Unlock Data with Tableau Cloud: Save Time and Money
  Data is at the heart of helping businesses identify cost-savings and efficiencies. Join us to learn how Tableau is working with organizations to unlock the value of their data.

  Chelsea Hammer , RVP Enterprise Sales, Banking and Payments, Salesforce

  Larry Silverstein , Distinguished Solution Engineer, Salesforce

  • Session Ended
    Thursday, Dec 81:00 PM - 1:20 PM EST

    (6:00 PM - 6:20 PM GMT)

    Tableau Lodge (Room 406.3)