Want to transform your business? Technology implementations require new ways of working. Join us to learn the 5 steps to long-term success on Salesforce, curated from working with 150k+ customers.
90 sessions
9:00 AM BST - Thursday, Jun 16
- YesCustomer SuccessExecutiveITProduct ManagementSalesSalesforce PlatformServiceOtherTheaterSessions to includeYesThursday, Jun 169:00 a.m. Thursday, Jun 16
- Thursday, Jun 169:15 AM - 9:35 AM BSTTheatre Two
- YesSponsorsAdministratorLegalSalesSalesSalesforce PlatformSlackDNU High TechProfessional ServicesOtherTheaterSessions to includeYesThursday, Jun 169:00 a.m. Thursday, Jun 16Join to see how DocuSign solutions complement Salesforce with embedded workflows for document generation, negotiation, signing & AI-driven analysis - within the Salesforce tools you already use.
- Thursday, Jun 169:15 AM - 9:35 AM BSTTheatre Three
- YesTrailblazerArchitectDeveloperITIntegrationSalesforce PlatformSlackCommunicationsDNU High TechOtherTheaterSessions to includeYesThursday, Jun 169:00 a.m. Thursday, Jun 16From Lighting Web Components to Functions, the power of developing on the Salesforce Platform is endless! Join us for an overview of our best developer features and how to get started with them.
- Thursday, Jun 169:15 AM - 9:35 AM BSTTrailblazer Theatre
- YesNet ZeroExecutiveFinance and AccountingOperationsAnalyticsIntegrationSalesforce PlatformDNU High TechProfessional ServicesTravel and HospitalityTheaterSessions to includeYesThursday, Jun 169:00 a.m. Thursday, Jun 16Deloitte Germany introduced Net Zero Cloud to offer employees actionable insights into their carbon footprint – increasing transparency and accountability to help Deloitte reach net zero by 2030.
- Thursday, Jun 169:15 AM - 9:35 AM BSTTheatre One
- YesTableauDeveloperExecutiveProduct ManagementAnalyticsServiceManufacturingOtherConsumer GoodsTheaterSessions to includeYesThursday, Jun 169:00 a.m. Thursday, Jun 16Embedded Analytics in Tableau turn any application into an analytical app. Come learn why you should add analytics to your apps, the benefits of using Tableau as your analytics provider, and how to get started.
- Thursday, Jun 169:15 AM - 9:35 AM BSTDataFest Theatre
- YesSponsorsMarketingNew CustomerCommerceMarketingManufacturingRetailConsumer GoodsTheaterSessions to includeYesThursday, Jun 169:00 a.m. Thursday, Jun 16CX transformation & growth are slowed by limited resources, siloed capability & the expertise to drive change internally. Join us to hear how to accelerate business outcomes, powered by Salesforce.
- Thursday, Jun 169:15 AM - 9:35 AM BSTTheatre Four
- YesCampfireAdministratorArchitectDeveloperCommunitiesNonprofitYesThursday, Jun 169:00 a.m. Thursday, Jun 16Whether you're an existing member or just want to learn more, this is your chance to learn more about the nonprofit community groups, including where your nearest group is and how to get involved.
- Thursday, Jun 169:15 AM - 9:35 AM BSTTrailblazer Community Campfire
10:00 AM BST - Thursday, Jun 16
- YesMain ShowCommerceOperationsService and SupportCommerceSalesforce PlatformServiceDNU High TechRetailConsumer GoodsMain StageSessions to includeYesThursday, Jun 1610:00 a.m. Thursday, Jun 16We’re in a new world of work, and businesses that adapt are thriving. Join us as we speak to Currys to hear how Customer 360 is enabling companies in every industry to succeed from anywhere.
- Thursday, Jun 1610:00 AM - 11:00 AM BSTKeynote Room
11:00 AM BST - Thursday, Jun 16
- YesExecutiveITSalesforce PlatformDNU High TechTheaterSessions to includeYesThursday, Jun 1611:00 a.m. Thursday, Jun 16What are IT leaders thinking about this year? Join us for a special session to hear from thought leaders on top IT trends and the current challenges they face.
- Thursday, Jun 1611:15 AM - 11:45 AM BSTICC Capital Lounge #1
- YesTrailblazerAdministratorSalesforce PlatformOtherTheaterSessions to includeYesThursday, Jun 1611:00 a.m. Thursday, Jun 16Design and build automation that drives user productivity and efficiency for growth and scale.
- Thursday, Jun 1611:30 AM - 11:50 AM BSTTrailblazer Theatre
- YesCMT - Cross IndustryProduct ManagementSalesService and SupportSalesSalesforce PlatformServiceCommunicationsDNU High TechTheaterSessions to includeYesThursday, Jun 1611:00 a.m. Thursday, Jun 16Digital leaders in Communications & Technology are investing in customer transformation in both sales and service. BT & Egress discuss how they prioritised in their multi-cloud transformation journey.
- Thursday, Jun 1611:30 AM - 11:50 AM BSTTheatre One
- YesSlackAdministratorExecutiveITSlackDNU High TechRetailOtherTheaterSessions to includeYesThursday, Jun 1611:00 a.m. Thursday, Jun 16What if your work life could be simpler, more pleasant and more productive? Learn what makes Slack the only solution for building a Digital HQ and how our customers make this a reality.
- Thursday, Jun 1611:30 AM - 11:50 AM BSTTheatre Three
- YesFinancial ServicesExecutiveFinance and AccountingITSalesSalesforce PlatformServiceFinancial ServicesTheaterSessions to includeYesThursday, Jun 1611:00 a.m. Thursday, Jun 16Come to this session to hear from Andrew Knight, CTO and Head of Digital & Innovation at Santander about how they are accelerating growth and empowering digital innovation.
- Thursday, Jun 1611:30 AM - 11:50 AM BSTTheatre Two
- YesCampfireMarketingAdministratorData AnalystCommunitiesMarketingOtherYesThursday, Jun 1611:00 a.m. Thursday, Jun 16Learn the tools, techniques and strategies to make your Salesforce Marketing Cloud data more effective, efficient and easy to use, and get the most out of your time, your data and delight customers.
- Thursday, Jun 1611:30 AM - 11:50 AM BSTTrailblazer Community Campfire
- YesSponsorsConsultantCommerceServiceTransportation and LogisticsTravel and HospitalityTheaterSessions to includeYesThursday, Jun 1611:00 a.m. Thursday, Jun 16With an excess of 80M passengers, London Heathrow is one of the world’s busiest airports. Learn how they re-invented the eCommerce experience for passengers.
- Thursday, Jun 1611:30 AM - 11:50 AM BSTTheatre Four
- YesTableauConsultantData AnalystNew CustomerAnalyticsIntegrationSalesforce PlatformProfessional ServicesRetailDNU HealthcareTheaterSessions to includeYesThursday, Jun 1611:00 a.m. Thursday, Jun 16With the world’s leading CRM and analytics platform, we walk you through the 5 pillars of modern BI that will take your Salesforce data and elevate its value by turning it into actionable insights.
- Thursday, Jun 1611:30 AM - 11:50 AM BSTDataFest Theatre
12:00 PM BST - Thursday, Jun 16
- YesCampfireAdministratorCommunitiesSalesforce PlatformOtherYesThursday, Jun 1612:00 p.m. Thursday, Jun 16This session is for Admins looking to upskill, learning about automating with Flow, improving pages with the Analyze Button, Restriction Rules, Einstein Search, plus new report and dashboard features.
- Thursday, Jun 1612:00 PM - 12:20 PM BSTTrailblazer Community Campfire
- YesTrailblazerAdministratorConsultantDeveloperCommunitiesLearningDNU High TechTheaterSessions to includeYesThursday, Jun 1612:00 p.m. Thursday, Jun 16Anyone can build a successful career, community, and company in the Salesforce ecosystem. Learn how to supercharge Trailblazer success with the latest Trailblazer Community and Trailhead innovations.
- Thursday, Jun 1612:00 PM - 12:20 PM BSTTrailblazer Theatre
- YesSupply Chain - Multi-IndustryData AnalystExecutiveOperationsAnalyticsCommerceSalesManufacturingConsumer GoodsDNU Life SciencesTheaterSessions to includeYesThursday, Jun 1612:00 p.m. Thursday, Jun 16Learn the importance of visibility across your supply chain to be reactive to market changes, evolving customer expectations and to meet current ESG challenges. Discover Brompton Bikes' Journey.
- Thursday, Jun 1612:00 PM - 12:20 PM BSTTheatre Two
- YesSponsorsPartnerConsultantService and SupportCommunitiesSalesServiceDNU High TechRetailDNU MediaTheaterSessions to includeYesThursday, Jun 1612:00 p.m. Thursday, Jun 16Learn how to prepare for a successful transformation journey, drive down costs, automate key customer processes, and determine your road map using makepositive's Service Cloud Accelerator
- Thursday, Jun 1612:00 PM - 12:20 PM BSTTheatre Four
- YesSalesSalesSalesCommunicationsFinancial ServicesManufacturingMain StageSessions to includeYesThursday, Jun 1612:00 p.m. Thursday, Jun 16Modern selling requires you to balance growth & productivity. Learn how Trailblazers are using a single, trusted platform with the power of AI and automation for long-term sales success.
- Thursday, Jun 1612:00 PM - 12:30 PM BSTKeynote Room
- YesTableauAdministratorData AnalystNew CustomerAnalyticsTheaterSessions to includeYesThursday, Jun 1612:00 p.m. Thursday, Jun 16Tableau Accelerators give you instant access to ready-to-use dashboards for any use case. Come see how you can combine your own data with expert-built dashboards to get a jumpstart on analytics.
- Thursday, Jun 1612:00 PM - 12:20 PM BSTDataFest Theatre
- YesRetailCommerceOperationsService and SupportCommerceServiceRetailConsumer GoodsTheaterSessions to includeYesThursday, Jun 1612:00 p.m. Thursday, Jun 16It’s no longer just about price or products in the race for customer loyalty. Join us as we discuss how Currys are wowing their customers with great CX at every touchpoint, both online and in-store.
- Thursday, Jun 1612:00 PM - 12:20 PM BSTTheatre One
- YesMarketingMarketingMarketingCommunicationsDNU MediaTheaterSessions to includeYesThursday, Jun 1612:00 p.m. Thursday, Jun 16Relationships are built by a series of moments. Data-first marketers know their customers, personalising each moment. Learn how F1 is attracting new fans, deepen engagement and drive revenue at scale.
- Thursday, Jun 1612:00 PM - 12:20 PM BSTTheatre Three
- YesTrailblazerAdministratorDeveloperOtherMarketingSalesSalesforce PlatformOtherTheaterSessions to includeYesThursday, Jun 1612:00 p.m. Thursday, Jun 16Demand for Salesforce expertise is growing exponentially. Learn how to transform your career and gain recognition as a Salesforce expert by earning CV-worthy credentials.
- Thursday, Jun 1612:30 PM - 12:50 PM BSTTrailblazer Theatre
- YesTableauData AnalystAnalyticsCommunitiesLearningOtherTheaterSessions to includeYesThursday, Jun 1612:00 p.m. Thursday, Jun 16Learn more about the different programmes that make up the Tableau Community from London Tableau User Group Leader Sarah Bartlett - and how you can get involved in the world's best data community.
- Thursday, Jun 1612:30 PM - 12:50 PM BSTDataFest Theatre
- YesServiceNew CustomerOperationsService and SupportServiceRetailTheaterSessions to includeYesThursday, Jun 1612:00 p.m. Thursday, Jun 164:00 p.m. Thursday, Jun 16Join Pets at Home as they share their story on creating a seamless and connected 360 Service experience by bringing together technology and personal touches to build lifelong customers.
- Thursday, Jun 1612:30 PM - 12:50 PM BSTTheatre Three
- YesFinancial ServicesExecutiveFinance and AccountingSalesServiceFinancial ServicesTheaterSessions to includeYesThursday, Jun 1612:00 p.m. Thursday, Jun 16Come to this session to hear from abrdn about how they are empowering client excellence & operational efficiency.
- Thursday, Jun 1612:30 PM - 12:50 PM BSTTheatre Two
- YesSponsorsITNew CustomerPurchasing and ProcurementSalesServiceSlackOtherConsumer GoodsDNU HealthcareTheaterSessions to includeYesThursday, Jun 1612:00 p.m. Thursday, Jun 16Digital transformation comes in many forms. But how do you harness the power of Salesforce with agility and scale to truly achieve Customer360? Join us to learn how to unlock the next wave of value.
- Thursday, Jun 1612:30 PM - 12:50 PM BSTTheatre Four
- YesManufacturing & AutomotiveMarketingOperationsSalesMarketingSalesServiceAutomotiveDNU High TechRetailTheaterSessions to includeYesThursday, Jun 1612:00 p.m. Thursday, Jun 16Hear from this automotive trailblazer on their vision for the future of Auto Retail.
- Thursday, Jun 1612:30 PM - 12:50 PM BSTTheatre One
- YesCampfireAdministratorArchitectDeveloperCommunitiesSalesforce PlatformOtherYesThursday, Jun 1612:00 p.m. Thursday, Jun 16Learn how to use Salesforce's Voice of the Customer technology to listen, analyse, and take action on customer feedback to build better customer experiences.
- Thursday, Jun 1612:30 PM - 12:50 PM BSTTrailblazer Community Campfire
1:00 PM BST - Thursday, Jun 16
- YesSponsorsMarketingCommunitiesMarketingSalesforce PlatformGovernmentTheaterSessions to includeYesThursday, Jun 161:00 p.m. Thursday, Jun 16With increasing use of social media, citizens expect a policing service that engages, communicates and serves, digitally. Learn how Accenture and Sussex Police are making it happen.
- Thursday, Jun 161:00 PM - 1:20 PM BSTTheatre Four
- YesCross CloudExecutiveFinance and AccountingSalesSalesSalesforce PlatformFinancial ServicesProfessional ServicesConsumer GoodsTheaterSessions to includeYesThursday, Jun 161:00 p.m. Thursday, Jun 16With multiple touchpoints in a buyer's journey, a 360 customer view is critical. Learn from our trailblazer how to leverage technology to break down silos and maximize customer lifetime value.
- Thursday, Jun 161:00 PM - 1:20 PM BSTTheatre Three
- YesTableauTheaterSessions to includeYesThursday, Jun 161:00 p.m. Thursday, Jun 16See how the Barclaycard Payments team have utilised SharePoint and html code to deliver a central hub for all their Tableau stakeholders requirements
- Thursday, Jun 161:00 PM - 1:20 PM BSTDataFest Theatre
- YesTrailblazerAdministratorArchitectDeveloperIntegrationLearningSlackDNU High TechOtherDNU MediaTheaterSessions to includeYesThursday, Jun 161:00 p.m. Thursday, Jun 16Learn how you can supercharge your Salesforce data with Salesforce Flow for Slack and Apex SDK for Slack to create conversation-based automation and experiences that meet the users where they are.
- Thursday, Jun 161:00 PM - 1:20 PM BSTTrailblazer Theatre
- YesCampfireAdministratorCommunitiesOtherYesThursday, Jun 161:00 p.m. Thursday, Jun 16This session is open to all who would like to know more about the London Admin Community and what we can offer--support, advice, career help, certifications prep, networking, making friends and fun!
- Thursday, Jun 161:00 PM - 1:20 PM BSTTrailblazer Community Campfire
- YesTravel, Transportation, and HospitalityCommerceMarketingService and SupportMarketingSalesSalesforce PlatformTransportation and LogisticsTravel and HospitalityTheaterSessions to includeYesThursday, Jun 161:00 p.m. Thursday, Jun 16Learn how three exceptional innovators - DPD UK, Woodland Group and Edwardian Hotels - used digital to successfully differentiate themselves in a highly competitive marketplace.
- Thursday, Jun 161:00 PM - 1:20 PM BSTTheatre Two
- YesFinancial ServicesExecutiveFinance and AccountingITSalesServiceSlackFinancial ServicesTheaterSessions to includeYesThursday, Jun 161:00 p.m. Thursday, Jun 16Join Global Head of Sales Matthew Acton Davis at Revolut to hear about their huge growth journey and how they deliver exceptional customer experience powered by a digital-first workforce.
- Thursday, Jun 161:00 PM - 1:20 PM BSTTheatre One
- YesMuleSoftExecutiveITAnalyticsIntegrationSalesforce PlatformOtherMain StageSessions to includeYesThursday, Jun 161:00 p.m. Thursday, Jun 16How can your data strategy support your business objectives? Learn how to unlock, analyse, and act on your data to help drive transformation with MuleSoft, Tableau, and the Salesforce Platform.
- Thursday, Jun 161:00 PM - 1:30 PM BSTKeynote Room
- YesManufacturing & AutomotiveConsultantITOperationsSalesSalesforce PlatformServiceDNU UtilitiesTheaterSessions to includeYesThursday, Jun 161:00 p.m. Thursday, Jun 16Join this session to learn how customer experience is the superpower Energy and Utilities companies need in an industry defined by rapid change.
- Thursday, Jun 161:30 PM - 1:50 PM BSTTheatre Two
- YesSponsorsNew CustomerOperationsSalesSalesServiceFinancial ServicesDNU High TechProfessional ServicesTheaterSessions to includeYesThursday, Jun 161:00 p.m. Thursday, Jun 16From proposal to contract execution and approval, Conga delivers consistent documents, unified processes and continuous data capture while driving operational excellence and key insights for Allianz.
- Thursday, Jun 161:30 PM - 1:50 PM BSTTheatre Four
- YesTableauData AnalystITProduct ManagementAnalyticsIntegrationLearningRetailDNU MediaTravel and HospitalityTheaterSessions to includeYesThursday, Jun 161:00 p.m. Thursday, Jun 16Hear how organisations like Zoopla and Secret Escapes are exposing data to more people using Tableau Embedded, Tableau Cloud & CRM Analytics to help solve business problems.
- Thursday, Jun 161:30 PM - 1:50 PM BSTDataFest Theatre
- YesCampfireAdministratorDeveloperCommunitiesOtherYesThursday, Jun 161:00 p.m. Thursday, Jun 16Big changes are coming to Salesforce. Prepare for the retirement of Process Builder and Workflow Rules in an open discussion: learn Flow basics, solve challenges, and futureproof your skills!
- Thursday, Jun 161:30 PM - 1:50 PM BSTTrailblazer Community Campfire
- YesTrailblazerAdministratorSalesforce PlatformOtherTheaterSessions to includeYesThursday, Jun 161:00 p.m. Thursday, Jun 16A growing number of products and skills in the ecosystem means more opportunities to specialise. Join 3 #AwesomeAdmins to hear about their paths to specialisation and opportunities for growth.
- Thursday, Jun 161:30 PM - 1:50 PM BSTTrailblazer Theatre
- YesSponsorsMarketingSalesService and SupportMarketingServiceAutomotiveProfessional ServicesTheaterSessions to includeYesThursday, Jun 161:00 p.m. Thursday, Jun 16Bentley have delivered extraordinary journeys for their customers for over a century. Now they are taking the next step on their own extraordinary journey with the help of Deloitte Digital.
- Thursday, Jun 161:30 PM - 1:50 PM BSTTheatre Three
- YesSMBMarketingEntrepreneurService and SupportCommunitiesMarketingServiceFinancial ServicesOtherTheaterSessions to includeYesThursday, Jun 161:00 p.m. Thursday, Jun 16Research shows that SMEs who invest in efficiency-boosting technology increase their employee and customer happiness, driving revenue. Learn how to upgrade to impact your company’s bottom line.
- Thursday, Jun 161:30 PM - 1:50 PM BSTTheatre One
2:00 PM BST - Thursday, Jun 16
- YesSponsorsAdministratorArchitectDeveloperSalesforce PlatformCommunicationsDNU High TechRetailTheaterSessions to includeYesThursday, Jun 162:00 p.m. Thursday, Jun 16Hear how a leading UK Telco provider transformed their employee and customer experiences 6x faster using the leading native Salesforce DevOps and testing platform, resulting in ROI in under 3 months.
- Thursday, Jun 162:00 PM - 2:20 PM BSTTheatre Three
- YesPublic SectorExecutiveITService and SupportCommunitiesIntegrationServiceGovernmentDNU HealthcareTheaterSessions to includeYesThursday, Jun 162:00 p.m. Thursday, Jun 16Learn how to use data to provide a digital, citizen-centric service tailored to meet individual needs.
- Thursday, Jun 162:00 PM - 2:20 PM BSTTheatre Two
- YesHealth & Life SciencesITOperationsService and SupportAnalyticsSalesServiceDNU HealthcareDNU Life SciencesTheaterSessions to includeYesThursday, Jun 162:00 p.m. Thursday, Jun 16Discover how AstraZeneca and NHS achieve a connected experience for their stakeholders to improve the employee experience and drive operational efficiencies for better patients and business outcomes.
- Thursday, Jun 162:00 PM - 2:20 PM BSTTheatre One
- YesSponsorsOperationsSalesService and SupportMarketingSalesServiceProfessional ServicesOtherTheaterSessions to includeYesThursday, Jun 162:00 p.m. Thursday, Jun 16Discover how St Modwen’s Business approach to change management led to a successful multi-cloud Digital Transformation, benefitting the whole organisation.
- Thursday, Jun 162:00 PM - 2:20 PM BSTTheatre Four