8:00 AM EDT - Tuesday, Jun 18

• Yes

  Administrator

  Einstein

  Artificial Intelligence

  Intermediate

  Hands-on Workshop

  Yes

  Customer Success & Partners

  Please bring your own laptop to participate

  Sessions are first come, first seated

  1:00 p.m. Tuesday, Jun 18

  8:00 a.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Build Your Own Copilot
  Get hands-on experience configuring Copilot for your very first AI-powered use case. Laptops are required to participate in the session.
  Required Equipment: Please bring your own laptop to participate
  Sessions are first come, first seated: Sessions are first come, first seated
  • Tuesday, Jun 188:00 AM - 9:30 AM EDT

    Hands-on Workshops (Room 157 BC, Level 1)
• Yes

  IT

  Healthcare and Life Sciences

  Agentforce MuleSoft

  Integration

  Intermediate

  Roundtable

  Yes

  Automation & Integration

  8:00 a.m. Tuesday, Jun 18

  Tuesday, Jun 18
  MuleSoft Roundtable
  Join MuleSoft and your life sciences peers, as we discuss the latest in integration, automation, and AI, and learn from their success stories. Complimentary coffee and breakfast included.
  • Tuesday, Jun 188:30 AM - 9:45 AM EDT

    Room 153C, Level 1
• Yes

  Healthcare and Life Sciences

  Agentforce Life Sciences

  Artificial Intelligence

  Connected Content

  Yes

  Ind:Health and Life Sciences

  8:00 a.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Say Hello to Life Sciences Cloud
  It’s here: Life Sciences Cloud, grounded in CRM + AI + Data + Trust. See how Salesforce is helping pharma and medtech optimize relationships from clinical through commercial on one connected platform.
  • Tuesday, Jun 188:45 AM - 8:50 AM EDT

    Salesforce+ Studio (Campground, Lower Level)

9:00 AM EDT - Tuesday, Jun 18

• Yes

  Administrator

  Healthcare and Life Sciences

  Einstein

  Artificial Intelligence

  Beginner

  Theater

  Yes

  Einstein

  4:00 p.m. Tuesday, Jun 18

  9:00 a.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Einstein Copilot 101
  Discover Einstein Copilot, the conversational AI changing the game. Learn about the technical innovations that make building and extending Einstein Copilot possible across your organization.
  • Tuesday, Jun 189:00 AM - 9:20 AM EDT

    AI Enterprise Theater (Campground, Lower Level)
• Yes

  Commerce

  IT

  Manufacturing

  Retail

  Agentforce Commerce

  Einstein

  Artificial Intelligence

  Intermediate

  Hands-on Workshop

  Yes

  Commerce

  9:00 a.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Get Hands-on with Copilot for Shoppers
  Build and deploy a conversational selling experience for your storefront and messaging apps. Learn how Copilot for Shoppers can provide personalized responses and boost conversion.
  • Tuesday, Jun 189:00 AM - 9:40 AM EDT

    Marketing and Commerce Lodge (Room 151AB, Level 1)
• Yes

  Service

  Agentforce Service

  Artificial Intelligence

  Beginner

  Hands-on Workshop

  Yes

  Service

  9:00 a.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Get Hands-on with Einstein for Service
  Learn how to configure Einstein for Service and how Data Cloud can augment your service team & boost productivity. Get hands-on with trial orgs and receive best-practice coaching from service experts.
  • Tuesday, Jun 189:00 AM - 9:40 AM EDT

    Sales and Service Lodge (Room 153AB, Level 1)
• Yes

  Administrator

  Service

  Agentforce Service

  Beginner

  Connected Content

  Yes

  Salesforce Today

  9:00 a.m. Tuesday, Jun 18

  Tuesday, Jun 18
  How to Grow a Meaningful Career in Customer Service
  Salesforce Admin at QuickBase Julie O’Donnell shares her customer service journey, top career tips, and insights on maximizing value from the Serviceblazer Community.
  • Tuesday, Jun 189:00 AM - 9:15 AM EDT

    Salesforce+ Studio (Campground, Lower Level)
• Yes

  Einstein

  Intro to Salesforce

  Beginner

  Theater

  Yes

  Special

  2:00 p.m. Tuesday, Jun 18

  11:00 a.m. Tuesday, Jun 18

  12:00 p.m. Tuesday, Jun 18

  1:00 p.m. Tuesday, Jun 18

  3:00 p.m. Tuesday, Jun 18

  4:00 p.m. Tuesday, Jun 18

  9:00 a.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Introduction to Salesforce: What We Do
  Get an introduction on how Salesforce helps you connect in a whole new way with the power of its portfolio - CRM + AI + Data + Trust.
  • Tuesday, Jun 189:00 AM - 9:10 AM EDT

    Einstein 1 Experience (Campground, Lower Level)
• Yes

  Marketing

  Agentforce Marketing

  Data

  Beginner

  Theater

  Yes

  Marketing

  9:00 a.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Make Data Actionable to Power Personalized Messaging
  Marketing Cloud Engagement and Data Cloud help transform first-party data into actionable insight, empowering marketers to deliver more relevant, personalized messages across the customer lifecycle.
  • Tuesday, Jun 189:00 AM - 9:20 AM EDT

    Theater 1 (Campground, Lower Level)
• Yes

  Theater

  Yes

  Customer Success & Partners

  9:00 a.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Make Your Admin Life Easier with 10 Apps
  Learn tips from an experienced admin and Salesforce MVP on which AppExchange apps they love and how they’ve used them to solve key challenges.
  • Tuesday, Jun 189:00 AM - 9:20 AM EDT

    Theater 3 (Campground, Lower Level)
• Yes

  IT

  Agentforce 360 Platform

  Einstein

  Salesforce on Salesforce

  Beginner

  Theater

  Yes

  Salesforce on Salesforce

  3:00 p.m. Tuesday, Jun 18

  9:00 a.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Salesforce on Salesforce: Implementing AI for Sellers
  Learn how Salesforce IT uses AI to empower sellers.
  • Tuesday, Jun 189:00 AM - 9:20 AM EDT

    SF on SF Theater (Campground, Lower Level)
• Yes

  Sales

  Agentforce Sales

  Artificial Intelligence

  Beginner

  Theater

  Yes

  Sales

  1:00 p.m. Tuesday, Jun 18

  9:00 a.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Your AI Playbook for Sales Productivity and Growth
  Ready to take sales productivity and revenue to the next level? Learn how our latest AI innovations for sales help Salesblazers prospect, nurture, and close faster than ever.
  • Tuesday, Jun 189:00 AM - 9:20 AM EDT

    Theater 2 (Campground, Lower Level)
• Yes

  IT

  Trailhead

  Intro to Salesforce

  Beginner

  Theater

  Yes

  Trailblazer

  9:00 a.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Your Guide to Become a Salesforce Expert
  Get started with the tools and resources you need to learn Salesforce, whether you’re just beginning or looking to accelerate your learning.
  • Tuesday, Jun 189:00 AM - 9:20 AM EDT

    Trailblazer Theater (Campground, Lower Level)

10:00 AM EDT - Tuesday, Jun 18

• Yes

  Administrator

  IT

  Einstein

  Artificial Intelligence

  Beginner

  Intermediate

  Advanced

  Keynote

  Yes

  Main Keynote

  Available on Salesforce+

  10:00 a.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Main Keynote: World Tour Boston 2024
  Join Salesforce leaders to learn how any company can become an AI Enterprise with CRM + AI + Data + Trust.
  • Tuesday, Jun 1810:00 AM - 11:00 AM EDT

    Keynote Room (Lower Level)

11:00 AM EDT - Tuesday, Jun 18

• Yes

  Einstein

  Artificial Intelligence

  Broadcast

  Yes

  Salesforce Today

  11:00 a.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Salesforce Today — Main Keynote Highlights and Insights
  Join Salesforce experts and industry thought leaders to break down the latest Salesforce AI innovations that help you deliver success in a whole new way.
  • Tuesday, Jun 1811:00 AM - 11:45 AM EDT

    Salesforce+ Studio (Campground, Lower Level)
• Yes

  Marketing

  Administrator

  Retail

  Agentforce Marketing

  Success Plans

  Automation

  Beginner

  Theater

  Yes

  Customer Success & Partners

  11:00 a.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Best Practices: How to Plan and Build Customer Journeys
  How you plan, build, and personalize journeys impacts customer engagement and retention. Join Salesforce experts as they share Journey Builder insights and best practices.
  • Tuesday, Jun 1811:30 AM - 11:50 AM EDT

    Theater 3 (Campground, Lower Level)
• Yes

  Theater

  Yes

  Data Cloud

  11:00 a.m. Tuesday, Jun 18

  4:00 p.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Data Cloud Roadmap: Get a Sneak Peek at Upcoming Innovation
  Data Cloud is Salesforce’s fastest-growing product, and is rapidly innovating. Learn about key investment areas across Customer 360, data ecosystem, industries, AI, analytics, and more.
  • Tuesday, Jun 1811:30 AM - 11:50 AM EDT

    AI Enterprise Theater (Campground, Lower Level)
• Yes

  Service

  Financial Services

  Agentforce Financial Services

  Artificial Intelligence

  Beginner

  Theater

  Yes

  Ind:Financial Services

  11:00 a.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Deliver Next-Gen Omni-Channel Customer Service in Insurance
  As premium rates rise, seamless omni-channel experiences are critical for insurance firms. Learn how Salesforce enables personalized experiences to drive customer retention at lower operational costs.
  • Tuesday, Jun 1811:30 AM - 11:50 AM EDT

    Theater 2 (Campground, Lower Level)
• Yes

  Theater

  Yes

  Salesforce on Salesforce

  11:00 a.m. Tuesday, Jun 18

  1:00 p.m. Tuesday, Jun 18

  Tuesday, Jun 18
  How Salesforce Uses the NEW Customer Success Score
  Learn how Salesforce is using the Customer Success Score to measure product adoption, customer expertise, and technical health. Hear how we’re using our Salesforce to measure key success indicators.
  • Tuesday, Jun 1811:30 AM - 11:50 AM EDT

    SF on SF Theater (Campground, Lower Level)
• Yes

  Administrator

  Retail

  Data

  Beginner

  Hands-on Workshop

  Yes

  Customer Success & Partners

  Please bring your own laptop to participate

  Sessions are first come, first seated

  11:00 a.m. Tuesday, Jun 18

  3:00 p.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Ingesting and Harmonizing Data in Data Cloud
  Connect and ingest data into Data Cloud by connecting data streams from Salesforce and non-Salesforce data sources. Learn how to map that data to Data Cloud data model objects. Laptops required.
  Required Equipment: Please bring your own laptop to participate
  Sessions are first come, first seated: Sessions are first come, first seated
  • Tuesday, Jun 1811:30 AM - 1:00 PM EDT

    Hands-on Workshops (Room 157 BC, Level 1)
• Yes

  Administrator

  Developer

  Einstein

  Artificial Intelligence

  Beginner

  Theater

  Yes

  Trailblazer

  11:00 a.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Introduction to Prompt Builder for Admins and Developers
  Discover AI and prompt engineering basics and learn how to build and deploy prompts in the flow of work with Prompt Builder.
  • Tuesday, Jun 1811:30 AM - 11:50 AM EDT

    Trailblazer Theater (Campground, Lower Level)
• Yes

  Einstein

  Intro to Salesforce

  Beginner

  Theater

  Yes

  Special

  2:00 p.m. Tuesday, Jun 18

  11:00 a.m. Tuesday, Jun 18

  12:00 p.m. Tuesday, Jun 18

  1:00 p.m. Tuesday, Jun 18

  3:00 p.m. Tuesday, Jun 18

  4:00 p.m. Tuesday, Jun 18

  9:00 a.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Introduction to Salesforce: What We Do
  Get an introduction on how Salesforce helps you connect in a whole new way with the power of its portfolio - CRM + AI + Data + Trust.
  • Tuesday, Jun 1811:30 AM - 11:40 AM EDT

    Einstein 1 Experience (Campground, Lower Level)
• Yes

  Marketing

  Agentforce Marketing

  Beginner

  Hands-on Workshop

  Yes

  Marketing

  11:00 a.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Learn How to Design Customer Journeys That Deliver Impact
  Cultivating customer relationships through consistent and helpful interactions is a must for building loyalty. Dig into the process of lifecycle journey management in this interactive workshop.
  • Tuesday, Jun 1811:30 AM - 12:10 PM EDT

    Marketing and Commerce Lodge (Room 151AB, Level 1)
• Yes

  Data Analyst

  Sales

  Media and Entertainment

  Data

  Intermediate

  Theater

  Yes

  Ind:Media

  11:00 a.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Media Trends: Unpacking Expert Insights on Data and AI
  Learn how media and entertainment companies are overcoming business challenges with an improved approach to their data and AI strategies. Join us as we reveal the latest research insights.
  • Tuesday, Jun 1811:30 AM - 11:50 AM EDT

    Theater 1 (Campground, Lower Level)
• Yes

  Sales

  Agentforce Sales

  Artificial Intelligence

  Beginner

  Hands-on Workshop

  Yes

  Sales

  Please bring your own laptop to participate

  Sessions are first come, first seated

  11:00 a.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Sales Cloud Workshop: Hands-on with AI and Unlimited Edition
  Get a taste of the capabilities in Unlimited Edition in this interactive session. Be hands-on to learn how to guide sellers and use predictive AI to increase seller productivity on a single platform.
  Required Equipment: Please bring your own laptop to participate
  Sessions are first come, first seated: Sessions are first come, first seated
  • Tuesday, Jun 1811:30 AM - 12:10 PM EDT

    Sales and Service Lodge (Room 153AB, Level 1)

12:00 PM EDT - Tuesday, Jun 18

• Yes

  IT

  Legal

  Sales

  Technology

  Professional Services (Product)

  Theater

  Yes

  Sponsors

  12:00 p.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Close Deals Faster with AI-Powered Contracts
  Join to discover how a CLM integrated directly into Salesforce can eliminate weeks from your sales cycle, unite legal and sales ops, and improve forecasting accuracy for faster business.
  • Tuesday, Jun 1812:00 PM - 12:20 PM EDT

    Theater 1 (Campground, Lower Level)
• Yes

  Marketing

  IT

  Healthcare and Life Sciences

  Agentforce Health

  Data

  Beginner

  Theater

  Yes

  Ind:Health and Life Sciences

  12:00 p.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Connect, Harmonize, and Activate Your Healthcare Data
  Learn how you can centralize enterprise patient & member data together into one place, making it easier to activate on in the form of AI, patient engagement, workflow automation & holistic analytics.
  • Tuesday, Jun 1812:00 PM - 12:20 PM EDT

    Theater 2 (Campground, Lower Level)
• Yes

  Commerce

  Marketing

  Manufacturing

  Retail

  Agentforce Commerce

  Intermediate

  Theater

  Yes

  Commerce

  12:00 p.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Fuel Growth with the #1 AI Commerce Platform
  In today’s market, buyers judge you by their last good online experience. Delight them with Commerce Cloud, the #1 AI platform for commerce, accelerating revenue and customer loyalty.
  • Tuesday, Jun 1812:00 PM - 12:20 PM EDT

    Theater 3 (Campground, Lower Level)
• Yes

  Theater

  Yes

  Trailblazer

  12:00 p.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Get Started with Salesforce Development
  From Apex to Lightning Web Components, building apps on the Salesforce Platform is faster than ever. Get an overview of the best developer features and learn how to get started.
  • Tuesday, Jun 1812:00 PM - 12:20 PM EDT

    Trailblazer Theater (Campground, Lower Level)
• Yes

  IT

  Product Management

  Agentforce 360 Platform

  Salesforce on Salesforce

  Beginner

  Theater

  Yes

  Salesforce on Salesforce

  2:00 p.m. Tuesday, Jun 18

  12:00 p.m. Tuesday, Jun 18

  1:00 p.m. Tuesday, Jun 18

  Tuesday, Jun 18
  How Salesforce Onboards Acquisitions Fast on the Platform
  Learn how Salesforce uses the Salesforce Platform to deliver the M&A experience for employees, customers, and business operations.
  • Tuesday, Jun 1812:00 PM - 12:20 PM EDT

    SF on SF Theater (Campground, Lower Level)
• Yes

  Einstein

  Intro to Salesforce

  Beginner

  Theater

  Yes

  Special

  2:00 p.m. Tuesday, Jun 18

  11:00 a.m. Tuesday, Jun 18

  12:00 p.m. Tuesday, Jun 18

  1:00 p.m. Tuesday, Jun 18

  3:00 p.m. Tuesday, Jun 18

  4:00 p.m. Tuesday, Jun 18

  9:00 a.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Introduction to Salesforce: What We Do
  Get an introduction on how Salesforce helps you connect in a whole new way with the power of its portfolio - CRM + AI + Data + Trust.
  • Tuesday, Jun 1812:00 PM - 12:10 PM EDT

    Einstein 1 Experience (Campground, Lower Level)
• Yes

  Administrator

  Developer

  IT

  Agentforce MuleSoft

  Agentforce 360 Platform

  Automation

  Beginner

  Theater

  Yes

  Automation & Integration

  12:00 p.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Maximize Data Cloud: Connect & Action Data with MuleSoft
  Get more out of Data Cloud. Connect your legacy, homegrown, and industry-specific systems and build integrations and automations to communicate with downstream systems and respond to evolving data.
  • Tuesday, Jun 1812:00 PM - 12:20 PM EDT

    AI Enterprise Theater (Campground, Lower Level)
• Yes

  Administrator

  IT

  Agentforce 360 Platform

  Success Plans

  Intro to Salesforce

  Intermediate

  Theater

  Yes

  Customer Success & Partners

  12:00 p.m. Tuesday, Jun 18

  Tuesday, Jun 18
  6 Guiding Principles to Drive CRM Adoption
  Your company bought Salesforce — now what? Simple: Adoption = Business Value. Join adoption experts as they guide you through six principles to get your teams up and running quickly with Salesforce.
  • Tuesday, Jun 1812:30 PM - 12:50 PM EDT

    Theater 3 (Campground, Lower Level)
• Yes

  Administrator

  Developer

  Einstein

  Artificial Intelligence

  Beginner

  Theater

  Yes

  Trailblazer

  12:00 p.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Bring Your Own Model with Model Builder
  In this session, you will learn how to bring your own models to Data Cloud using Model Builder.
  • Tuesday, Jun 1812:30 PM - 12:50 PM EDT

    Trailblazer Theater (Campground, Lower Level)
• Yes

  Service

  Agentforce Field Service

  Artificial Intelligence

  Beginner

  Hands-on Workshop

  Yes

  Service

  Service Cloud

  12:00 p.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Get Hands-on with Field Service Mobile
  Learn the latest in mobile and automation to empower front-line teams. See how technicians use productivity tools, safety checklists, workflows, LWCs & knowledge. Please bring your Android or iPhone.
  • Tuesday, Jun 1812:30 PM - 1:10 PM EDT

    Sales and Service Lodge (Room 153AB, Level 1)
• Yes

  Theater

  Yes

  Salesforce on Salesforce

  12:00 p.m. Tuesday, Jun 18

  3:00 p.m. Tuesday, Jun 18

  Tuesday, Jun 18
  How Salesforce Manages the Hire to Retire Employee Lifecycle
  Learn how Salesforce leverages Service Cloud, Experience Cloud, and Slack to deliver an intuitive, seamless employee experience that enables easy access to info and support.
  • Tuesday, Jun 1812:30 PM - 12:50 PM EDT

    SF on SF Theater (Campground, Lower Level)
• Yes

  Administrator

  Architect

  Healthcare and Life Sciences

  Einstein

  Artificial Intelligence

  Beginner

  Theater

  Yes

  Einstein

  12:00 p.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Prompt Builder 101
  Take the guesswork out of AI with Prompt Builder. Learn how to build prompts to increase productivity and create trusted outputs, with a spotlight on how to ground prompts with Data Cloud and RAG.
  • Tuesday, Jun 1812:30 PM - 12:50 PM EDT

    AI Enterprise Theater (Campground, Lower Level)
• Yes

  Marketing

  Agentforce Marketing

  Beginner

  Roundtable

  Yes

  12:00 p.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Put Your Data into Action with Data Cloud Use Cases
  Get started with your first Data Cloud use case. Learn how to define, develop, and determine all the necessary components to get started.
  • Tuesday, Jun 1812:30 PM - 1:10 PM EDT

    Marketing and Commerce Lodge (Room 151AB, Level 1)
• Yes

  Administrator

  Developer

  Financial Services

  Professional Services

  Technology

  Theater

  Yes

  Sponsors

  12:00 p.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Rescue Your Distressed Org with Backup and Archive
  Learn how a dedicated backup and recovery and data archiving solution can scale with your org. Find out how you can protect your data, improve system performance, and save on overage costs with Own.
  • Tuesday, Jun 1812:30 PM - 12:50 PM EDT

    Theater 1 (Campground, Lower Level)
• Yes

  IT

  Agentforce 360 Platform

  Security

  Beginner

  Theater

  Yes

  IT (Platform)

  12:00 p.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Secure Your Data and Navigate Compliance with Trusted AI
  Learn how to protect your data and accelerate compliance with the latest security, governance, and privacy tools. Monitor, anonymize, encrypt, and back up sensitive data when building AI-powered apps.
  • Tuesday, Jun 1812:30 PM - 12:50 PM EDT

    Theater 2 (Campground, Lower Level)

1:00 PM EDT - Tuesday, Jun 18

• Yes

  Consultant

  Sales

  Professional Services

  Agentforce Sales

  Slack

  Einstein

  Data

  Beginner

  Theater

  Yes

  Ind:Consumer and Business Services

  1:00 p.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Enhance Insights and Relationships in Professional Services
  Explore the impact of data-driven decisions in firms. Witness Salesforce’s CRM + AI + Data + Trust in action, delivering real-time, relevant insights & actions to deepen relationships & drive growth.
  • Tuesday, Jun 181:00 PM - 1:20 PM EDT

    Theater 3 (Campground, Lower Level)
• Yes

  IT

  Product Management

  Agentforce 360 Platform

  Salesforce on Salesforce

  Beginner

  Theater

  Yes

  Salesforce on Salesforce

  2:00 p.m. Tuesday, Jun 18

  12:00 p.m. Tuesday, Jun 18

  1:00 p.m. Tuesday, Jun 18

  Tuesday, Jun 18
  How Salesforce Onboards Acquisitions Fast on the Platform
  Learn how Salesforce uses the Salesforce Platform to deliver the M&A experience for employees, customers, and business operations.
  • Tuesday, Jun 181:00 PM - 1:20 PM EDT

    SF on SF Theater (Campground, Lower Level)
• Yes

  Administrator

  Developer

  Agentforce 360 Platform

  Automation

  Beginner

  Theater

  Yes

  Trailblazer

  1:00 p.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Introduction to App Building and Automation
  Build and automate apps fast with clicks, not code. Learn app-building fundamentals and get ready to flex your process automation skills to build your first flow.
  • Tuesday, Jun 181:00 PM - 1:20 PM EDT

    Trailblazer Theater (Campground, Lower Level)
• Yes

  Einstein

  Intro to Salesforce

  Beginner

  Theater

  Yes

  Special

  2:00 p.m. Tuesday, Jun 18

  11:00 a.m. Tuesday, Jun 18

  12:00 p.m. Tuesday, Jun 18

  1:00 p.m. Tuesday, Jun 18

  3:00 p.m. Tuesday, Jun 18

  4:00 p.m. Tuesday, Jun 18

  9:00 a.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Introduction to Salesforce: What We Do
  Get an introduction on how Salesforce helps you connect in a whole new way with the power of its portfolio - CRM + AI + Data + Trust.
  • Tuesday, Jun 181:00 PM - 1:10 PM EDT

    Einstein 1 Experience (Campground, Lower Level)
• Yes

  Consultant

  Service

  Financial Services

  Healthcare and Life Sciences

  Agentforce Service

  Artificial Intelligence

  Beginner

  Breakout

  Yes

  Service

  1:00 p.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Shift to Digital First Service with Service Cloud
  We are in the most transformative era in service. Learn how Service Cloud helps power the shift from human to digital-first service to deliver proactive support, provide 24/7 service, and lift CSAT.
  • Tuesday, Jun 181:00 PM - 1:30 PM EDT

    Breakout 2 (Keynote Room, Lower Level)
• Yes

  Developer

  Healthcare and Life Sciences

  Agentforce Health

  Agentforce MuleSoft

  Integration

  Intermediate

  Theater

  Yes

  Automation & Integration

  1:00 p.m. Tuesday, Jun 18

  Tuesday, Jun 18
  The Future of Innovation and Engagement with MuleSoft
  Mass General Brigham is a leading teaching and research health system handling massive amounts of data. See how it puts that data into action for patients and practitioners alike using MuleSoft.
  • Tuesday, Jun 181:00 PM - 1:20 PM EDT

    Theater 2 (Campground, Lower Level)
• Yes

  IT

  Data

  Beginner

  Breakout

  Yes

  Data Cloud

  Available on Salesforce+

  1:00 p.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Unlock All of Your Trapped Data with Data Cloud
  Learn how Data Cloud is designed to enhance, not replace, systems like data warehouses and data lakes. Discover its key differentiators and how it helps solve for the “last mile” of data activation.
  • Tuesday, Jun 181:00 PM - 1:30 PM EDT

    Breakout 1 (Keynote Room, Lower Level)
• Yes

  Administrator

  Operations

  Sales

  Agentforce Sales

  Agentforce 360 Platform

  Theater

  Yes

  Sponsors

  1:00 p.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Why You Should Run Ops Like a Product Manager
  Embrace agility in operations by taking a page out of the product management playbook. Adopting its proven practices will give your team an advantage when tackling challenges as they scale.
  • Tuesday, Jun 181:00 PM - 1:20 PM EDT

    Theater 1 (Campground, Lower Level)
• Yes

  Sales

  Agentforce Sales

  Artificial Intelligence

  Beginner

  Theater

  Yes

  Sales

  1:00 p.m. Tuesday, Jun 18

  9:00 a.m. Tuesday, Jun 18

  Tuesday, Jun 18
  Your AI Playbook for Sales Productivity and Growth
  Ready to take sales productivity and revenue to the next level? Learn how our latest AI innovations for sales help Salesblazers prospect, nurture, and close faster than ever.
  • Tuesday, Jun 181:00 PM - 1:20 PM EDT

    AI Enterprise Theater (Campground, Lower Level)
• Yes

  Theater

  Yes

  Data Cloud

  1:00 p.m. Tuesday, Jun 18

  Tuesday, Jun 18
  AI + Data: A Trusted Foundation for Sales Growth
  Better data means faster sales. Eliminate manual data entry, build a data foundation & empower your organization. Beat targets by giving sellers context-rich automation and AI built in to Sales Cloud.
  • Tuesday, Jun 181:30 PM - 1:50 PM EDT

    AI Enterprise Theater (Campground, Lower Level)