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9:00 AM EDT - Wednesday, Mar 19

  • Yes
    Developer
    Slack
    Salesforce on Salesforce
    Intermediate
    Theater
    Yes
    Theater
    Learn how Slack integrates Agentforce to automate workflows, surface key data, and enhance productivity.
    Discover how Agentforce in Slack streamlines tasks, from CRM updates to approvals, reducing manual effort.
    See how Agentforce transforms collaboration in Slack, using AI-driven insights, automation, and real-time decision-making.
    Wednesday, Mar 19
    9:00 a.m. Wednesday, Mar 19
    2:00 p.m. Wednesday, Mar 19
    Learn our Slack best practices for automating work with apps, integrations, and custom apps built for business processes, to spur productivity across every line of business in our global enterprise.
    • Wednesday, Mar 199:00 AM - 9:20 AM EDT
      (1:00 PM - 1:20 PM GMT)
      Salesforce on Salesforce Theater (Campground)
  • Yes
    Service
    Agentforce Service
    Slack
    Salesforce on Salesforce
    Intermediate
    Theater
    Yes
    Theater
    Understand the services a Critical Incident Center provides when skies are gray.
    Discover how Salesforce supports customers during a critical incident.
    Learn how Service Cloud, Slack, and other Salesforce products can be used to manage critical incidents.
    Wednesday, Mar 19
    9:00 a.m. Wednesday, Mar 19
    2:00 p.m. Wednesday, Mar 19
    Learn best practices from Salesforce critical incident leaders. Discover how Service Cloud, Slack, and more are used to create an incident response strategy that drives customer success.
    • Wednesday, Mar 199:30 AM - 9:50 AM EDT
      (1:30 PM - 1:50 PM GMT)
      Salesforce on Salesforce Theater (Campground)

11:00 AM EDT - Wednesday, Mar 19

  • Yes
    Administrator
    Agentforce MuleSoft
    Agentforce
    Salesforce on Salesforce
    Advanced
    Theater
    Yes
    Theater
    Learn how Agentforce enhances workflows with secure data guardrails to improve employee productivity.
    See how Salesforce deploys Agentforce in Slack and Project Basecamp to automate tasks and boost efficiency.
    Discover best practices for Agentforce to integrate into your org and scale for maximum impact.
    Wednesday, Mar 19
    11:00 a.m. Wednesday, Mar 19
    Learn how Salesforce uses Agentforce to transform employee productivity. See how AI agents in Slack and Project BaseCamp automate tasks, reduce manual work, and unlock higher-value opportunities.
    • Wednesday, Mar 1911:30 AM - 11:50 AM EDT
      (3:30 PM - 3:50 PM GMT)
      Salesforce on Salesforce Theater (Campground)
  • Yes
    IT
    Public Sector
    Slack
    Agentforce Public Sector
    Beginner
    Theater
    Yes
    Theater
    Understand how Slack enhances team collaboration and efficiency to support stakeholders.
    Learn how Slack can be used to improve service delivery and customer experiences.
    Wednesday, Mar 19
    11:00 a.m. Wednesday, Mar 19
    Explore how Slack’s secure, real-time collaboration features can help public sector organizations adapt to evolving demands and deliver services more efficiently.
    • Wednesday, Mar 1911:30 AM - 11:50 AM EDT
      (3:30 PM - 3:50 PM GMT)
      Public Sector Theater (Campground)
  • Yes
    IT
    Operations
    Nonprofit
    Public Sector
    Slack
    Productivity
    Beginner
    Salesforce+ Stage
    Yes
    Salesforce+ Stage
    Wednesday, Mar 19
    11:00 a.m. Wednesday, Mar 19
    Slack helps PubSec agencies to speed up service delivery and incident response times. Learn how customers Watch Duty and Rise 8 use Slack to increase efficiency with enhanced collaboration and AI.
    • Wednesday, Mar 1911:50 AM - 12:10 PM EDT
      (3:50 PM - 4:10 PM GMT)
      Salesforce+ Stage (Campground)

12:00 PM EDT - Wednesday, Mar 19

  • Yes
    IT
    Operations
    Nonprofit
    Public Sector
    Slack
    Agentforce
    Productivity
    Beginner
    Theater
    Yes
    Theater
    Learn how to use Slack to automate workflows, enhance collaboration, and improve access to critical information.
    See how Agentforce in Slack boosts productivity by streamlining IT ticket management, incident research, and documentation.
    Gain best practices on leveraging Slack and Agentforce to drive efficient, high-impact operations across IT and operations.
    Wednesday, Mar 19
    12:00 p.m. Wednesday, Mar 19
    Learn how public sector agencies use Slack to automate work, improve collaboration and access information. Explore how Agentforce in Slack is boosting employee productivity across every department.
    • Wednesday, Mar 1912:30 PM - 12:50 PM EDT
      (4:30 PM - 4:50 PM GMT)
      Theater 1 (Campground)

1:00 PM EDT - Wednesday, Mar 19

  • Yes
    Service
    Agentforce Service
    Slack
    Salesforce on Salesforce
    Intermediate
    Theater
    Yes
    Theater
    Discover how Salesforce uses Service Cloud, AI, and Agentforce to resolve almost 2 million cases per year.
    Learn how Salesforce uses Slack swarming to quickly resolve cases.
    Understand how Salesforce support engineers are empowered to drive up CSAT.
    Wednesday, Mar 19
    4:00 p.m. Wednesday, Mar 19
    1:00 p.m. Wednesday, Mar 19
    Discover how Salesforce handles cases for 200,000 global customers. Join support leaders to see how they use Service Cloud, Slack, and AI to boost agent productivity and streamline case resolution.
    • Wednesday, Mar 191:00 PM - 1:20 PM EDT
      (5:00 PM - 5:20 PM GMT)
      Salesforce on Salesforce Theater (Campground)

2:00 PM EDT - Wednesday, Mar 19

  • Yes
    Developer
    Slack
    Salesforce on Salesforce
    Intermediate
    Theater
    Yes
    Theater
    Learn how Slack integrates Agentforce to automate workflows, surface key data, and enhance productivity.
    Discover how Agentforce in Slack streamlines tasks, from CRM updates to approvals, reducing manual effort.
    See how Agentforce transforms collaboration in Slack, using AI-driven insights, automation, and real-time decision-making.
    Wednesday, Mar 19
    9:00 a.m. Wednesday, Mar 19
    2:00 p.m. Wednesday, Mar 19
    Learn our Slack best practices for automating work with apps, integrations, and custom apps built for business processes, to spur productivity across every line of business in our global enterprise.
    • Wednesday, Mar 192:00 PM - 2:20 PM EDT
      (6:00 PM - 6:20 PM GMT)
      Salesforce on Salesforce Theater (Campground)
  • Yes
    Service
    Agentforce Service
    Slack
    Salesforce on Salesforce
    Intermediate
    Theater
    Yes
    Theater
    Understand the services a Critical Incident Center provides when skies are gray.
    Discover how Salesforce supports customers during a critical incident.
    Learn how Service Cloud, Slack, and other Salesforce products can be used to manage critical incidents.
    Wednesday, Mar 19
    9:00 a.m. Wednesday, Mar 19
    2:00 p.m. Wednesday, Mar 19
    Learn best practices from Salesforce critical incident leaders. Discover how Service Cloud, Slack, and more are used to create an incident response strategy that drives customer success.
    • Wednesday, Mar 192:30 PM - 2:50 PM EDT
      (6:30 PM - 6:50 PM GMT)
      Salesforce on Salesforce Theater (Campground)
  • Yes
    IT
    Operations
    Public Sector
    Government Cloud
    Slack
    Productivity
    Beginner
    Theater
    Yes
    Theater
    Learn how Slack helps government teams deliver software faster by enhancing collaboration and automating workflows.
    Discover how Rise8 and the VA use Slack to break down silos, streamline workflows, and improve deployment speed.
    Gain actionable insights and best practices on using Slack to drive agile, high-impact software delivery at scale.
    Wednesday, Mar 19
    2:00 p.m. Wednesday, Mar 19
    Learn how Slack enables government customers to collaborate in real-time and accelerate software delivery. Hear real-world use cases and learn about the latest product updates.
    • Wednesday, Mar 192:30 PM - 2:50 PM EDT
      (6:30 PM - 6:50 PM GMT)
      Theater 2 (Campground)
  • Yes
    Architect
    IT
    Operations
    Education
    Public Sector
    Government Cloud
    Agentforce Public Sector
    Agentforce
    Automation
    Intermediate
    Breakout
    Yes
    Breakout
    Learn how Salesforce prepares business value analyses and how you can leverage that work in your business cases.
    See how Slack drives collaboration and business value within and across government agencies.
    Understand the roadmap of Government Cloud for the U.S. federal government.
    Coming Soon
    Wednesday, Mar 19
    2:00 p.m. Wednesday, Mar 19
    Learn how we define and present value in business cases. See how to increase agency productivity with Slack, and hear product experts discuss focus areas and GovCloud roadmap.
    • Wednesday, Mar 192:45 PM - 3:30 PM EDT
      (6:45 PM - 7:30 PM GMT)
      Federal Civilian Breakout (Room 207A)

4:00 PM EDT - Wednesday, Mar 19

  • Yes
    Sales
    Agentforce Revenue Management
    Agentforce Sales
    Artificial Intelligence
    Intermediate
    Breakout
    Yes
    Breakout
    Wednesday, Mar 19
    4:00 p.m. Wednesday, Mar 19
    Hear how sales teams with AI agents drive customer success. Meet Agentforce for Sales, your autonomous AI. Get the playbook to fuel a limitless sales team and simplify your tech stack.
    • Wednesday, Mar 194:00 PM - 4:30 PM EDT
      (8:00 PM - 8:30 PM GMT)
      Breakout 2 (Keynote Room)
  • Yes
    Service
    Agentforce Service
    Slack
    Salesforce on Salesforce
    Intermediate
    Theater
    Yes
    Theater
    Discover how Salesforce uses Service Cloud, AI, and Agentforce to resolve almost 2 million cases per year.
    Learn how Salesforce uses Slack swarming to quickly resolve cases.
    Understand how Salesforce support engineers are empowered to drive up CSAT.
    Wednesday, Mar 19
    4:00 p.m. Wednesday, Mar 19
    1:00 p.m. Wednesday, Mar 19
    Discover how Salesforce handles cases for 200,000 global customers. Join support leaders to see how they use Service Cloud, Slack, and AI to boost agent productivity and streamline case resolution.
    • Wednesday, Mar 194:30 PM - 4:50 PM EDT
      (8:30 PM - 8:50 PM GMT)
      Salesforce on Salesforce Theater (Campground)
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