Learn how to construct a prompt from scratch, then invoke it in the context of a typical CRM use case. Laptops required to participate.
184 sessions
8:00 AM BST - Thursday, Jun 6
- YesEinsteinBeginnerIntermediateHands-on WorkshopYesCustomer Success & PartnersPlease bring your own laptopSessions are first come, first seated8:00 a.m. Thursday, Jun 06Thursday, Jun 063:00 p.m. Thursday, Jun 06Required Equipment: Please bring your own laptopSessions are first come, first seated: Sessions are first come, first seated
- Thursday, Jun 68:15 AM - 9:45 AM BSTHands-On Workshop Room 1, ICC Capital Hall
- YesBeginnerIntermediateHands-on WorkshopYesCustomer Success & PartnersPlease bring your own laptopSessions are first come, first seated11:00 a.m. Thursday, Jun 068:00 a.m. Thursday, Jun 06Thursday, Jun 061:00 p.m. Thursday, Jun 06Connect & ingest data into Data Cloud by connecting data streams from Salesforce & non-Salesforce data sources. Learn how to map that data to Data Cloud data model objects. Laptop required.Required Equipment: Please bring your own laptopSessions are first come, first seated: Sessions are first come, first seated
- Thursday, Jun 68:15 AM - 9:45 AM BSTHands-On Workshop Room 2, ICC Capital Hall
- YesAgentforce EducationArtificial IntelligenceConnected ContentYesSalesforce Today8:00 a.m. Thursday, Jun 06Thursday, Jun 06AI is transforming the higher education experience. Learn how higher education leaders are bringing together data and AI to better support students and staff.
- Thursday, Jun 68:30 AM - 8:35 AM BSTSalesforce+ Studio (Campground, Level 1)
- YesEducationNonprofitAgentforce NonprofitEinsteinArtificial IntelligenceBeginnerConnected ContentYesSalesforce Today8:00 a.m. Thursday, Jun 06Thursday, Jun 06As AI transforms education and careers, hear how organizations are preparing young people for the future and navigating their own digital transformations.
- Thursday, Jun 68:35 AM - 8:45 AM BSTSalesforce+ Studio (Campground, Level 1)
- YesHuman ResourcesEinsteinEqualityBeginnerConnected ContentYesSalesforce Today8:00 a.m. Thursday, Jun 06Thursday, Jun 06Join us for a dynamic discussion on our global equality initiatives and how we’re leading the way with responsible innovation.
- Thursday, Jun 68:45 AM - 9:00 AM BSTSalesforce+ Studio (Campground, Level 1)
9:00 AM BST - Thursday, Jun 6
- YesServiceAgentforce Field ServiceAgentforce ServiceIntermediateHands-on WorkshopYesServicePlease bring your own laptop9:00 a.m. Thursday, Jun 06Thursday, Jun 06Hear from our customer experience lead at Service Cloud on how to differentiate your service program. You’ll walk away with practical tips and a three-step methodology.Required Equipment: Please bring your own laptop
- Thursday, Jun 69:00 AM - 9:40 AM BSTWorkshop 1, Hall S11
- YesITEinsteinArtificial IntelligenceBeginnerTheaterYesArtificial Intelligence9:00 a.m. Thursday, Jun 06Thursday, Jun 063:00 p.m. Thursday, Jun 06Discover how to safeguard your business for the future by harnessing the power of artificial intelligence (AI) with three indispensable steps.
- Thursday, Jun 69:00 AM - 9:20 AM BSTTheatre 1, Content Pavilion
- YesITAgentforce MuleSoftAutomationBeginnerTheaterYesAutomation & Integration9:00 a.m. Thursday, Jun 06Thursday, Jun 06Join the automation product teams as they share the innovation coming to Flow Builder, Flow Orchestration, RPA, and intelligent document processing (IDP) in the coming months.
- Thursday, Jun 69:00 AM - 9:20 AM BSTDiscovery Theatre, Hall S11
- YesCampfireYesTrailblazer9:00 a.m. Thursday, Jun 06Thursday, Jun 06Hear the data discovery story of a 2x ambassador and 3x recipient of the community-voted “Vizzies” award for the Elissa Fink “WTF I Never Knew Tableau Could Do That!” category.
- Thursday, Jun 69:00 AM - 9:20 AM BSTCommunity Campfire, ICC Capital Hall
- YesAdministratorSalesAgentforce SalesEinsteinArtificial IntelligenceIntermediateTheaterYesEinstein9:00 a.m. Thursday, Jun 06Thursday, Jun 061:00 p.m. Thursday, Jun 06Discover Einstein Copilot, the conversational AI changing the game. Learn about the technical innovations that make building and extending Einstein Copilot possible across your organization.
- Thursday, Jun 69:00 AM - 9:20 AM BSTAI Enterprise Theatre, Campground
- YesAdministratorArchitectITAgentforce 360 PlatformEinsteinArtificial IntelligenceIntermediateTheaterYesArtificial Intelligence9:00 a.m. Thursday, Jun 06Thursday, Jun 063:00 p.m. Thursday, Jun 06Unlock the power of trusted conversational AI with Einstein Copilot. Explore innovative technology that seamlessly integrates across your organization and is safely grounded in your company data.
- Thursday, Jun 69:00 AM - 9:20 AM BSTTheatre 5, Content Pavilion
- YesTheaterYesTrailblazer9:00 a.m. Thursday, Jun 06Thursday, Jun 06From Apex to Lightning Web Components, building apps on the Salesforce Platform is faster than ever. Get an overview of the best developer features and learn how to get started.
- Thursday, Jun 69:00 AM - 9:20 AM BSTTrailblazer Theatre, ICC Capital Hall
- YesTheaterYesSalesforce on Salesforce9:00 a.m. Thursday, Jun 06Thursday, Jun 061:00 p.m. Thursday, Jun 063:00 p.m. Thursday, Jun 06Learn best practices and lessons learned on Salesforce’s journey to deliver AI-generated self-service. Understand how we improved our self-service success rates.
- Thursday, Jun 69:00 AM - 9:20 AM BSTSalesforce on Salesforce Theatre, Campground
- YesEinsteinIntro to SalesforceBeginnerTheaterYesSpecial9:00 a.m. Thursday, Jun 0611:00 a.m. Thursday, Jun 062:00 p.m. Thursday, Jun 06Thursday, Jun 0612:00 p.m. Thursday, Jun 061:00 p.m. Thursday, Jun 063:00 p.m. Thursday, Jun 064:00 p.m. Thursday, Jun 06Get an introduction on how Salesforce helps you connect in a whole new way with the power of its portfolio: CRM + AI + Data + Trust.
- Thursday, Jun 69:00 AM - 9:10 AM BSTEinstein 1 Experience
- YesMarketingAgentforce CommerceAgentforce MarketingIntermediateRoundtableYesMarketing9:00 a.m. Thursday, Jun 06Thursday, Jun 06Get started with your first Data Cloud use case. Learn how to define, develop, and determine all the necessary components to get started.
- Thursday, Jun 69:00 AM - 9:40 AM BSTRoundtable 2, Hall S11
- YesAdministratorITAgentforce CommerceArtificial IntelligenceIntermediateHands-on WorkshopYesCommercePlease bring your own laptop9:00 a.m. Thursday, Jun 06Thursday, Jun 06Build and deploy a conversational selling experience for your storefront and messaging apps. Learn how Einstein Copilot for Shoppers can provide personalised responses and boost conversion.Required Equipment: Please bring your own laptop
- Thursday, Jun 69:00 AM - 9:40 AM BSTWorkshop 2, Hall S11
- YesSalesAgentforce SalesBeginnerRoundtableYesSales9:00 a.m. Thursday, Jun 06Thursday, Jun 06Calling all Salesblazers. Start off your day with breakfast, coffee, and community networking with top sales professionals in the U.K. Don’t miss out on engaging conversations or fun door prizes.
- Thursday, Jun 69:00 AM - 9:40 AM BSTRoundtable 1, Hall S11
- YesMarketingServiceRetailConsumer GoodsAgentforce ServiceIntermediateTheaterYesInd:Retail9:00 a.m. Thursday, Jun 06Thursday, Jun 06Learn how leading retailers use data and technology to fuel business growth. Explore strategies for tailoring engagement across marketing, commerce, and service to build enduring connections.
- Thursday, Jun 69:00 AM - 9:20 AM BSTTheatre 3, Content Pavilion
- YesCommerceSalesHealthcare and Life SciencesManufacturingTechnologyAgentforce CommerceAgentforce ManufacturingAgentforce Revenue ManagementTheaterYesSponsors9:00 a.m. Thursday, Jun 06Thursday, Jun 06Logik.io revolutionizes CPQ by addressing limitations of legacy systems. Our modern approach enhances sales efficiency and adapts to today’s consumerized sales environment. Evolve to a modern CPQ.
- Thursday, Jun 69:00 AM - 9:20 AM BSTYosemite Theatre, Campground
- YesEntrepreneurITNonprofitAgentforce NonprofitAgentforce Revenue ManagementAgentforce 360 PlatformTheaterYesSponsors9:00 a.m. Thursday, Jun 06Thursday, Jun 06With Conga document generation, eSign and data management, Offploy streamlines its admin tasks, slashing paperwork by 80%, reducing admin time from 16 hours to 30 minutes, and scaling support by 300%.
- Thursday, Jun 69:00 AM - 9:20 AM BSTSequoia Theatre, Campground
- YesAdministratorITAgentforce 360 PlatformArtificial IntelligenceBeginnerTheaterYesIT (Platform)9:00 a.m. Thursday, Jun 06Thursday, Jun 06Empower builders to bring AI into the flow of work across every department. Learn how Einstein Copilot, Prompt Builder, Sandboxes, and Data Mask help anyone build AI-powered apps quickly and securely.
- Thursday, Jun 69:30 AM - 9:50 AM BSTDiscovery Theatre, Hall S11
- YesData AnalystDataBeginnerTheaterYesData Cloud9:00 a.m. Thursday, Jun 06Thursday, Jun 06Our experts will share the lessons learned from the 250+ customers who implemented Data Cloud. Where to start? What should you think of? Gain valuable insights to fast start your Data and AI journey.
- Thursday, Jun 69:30 AM - 9:50 AM BSTAI Enterprise Theatre, Campground
- YesITSlackSalesforce on SalesforceIntermediateTheaterYesSalesforce on Salesforce9:00 a.m. Thursday, Jun 06Thursday, Jun 0612:00 p.m. Thursday, Jun 06Learn how Salesforce uses Slack to improve IT operational efficiency.
- Thursday, Jun 69:30 AM - 9:50 AM BSTSalesforce on Salesforce Theatre, Campground
- YesArchitectDeveloperITFinancial ServicesMedia and EntertainmentPublic SectorAgentforce SalesAgentforce ServiceSlackTheaterYesSponsors9:00 a.m. Thursday, Jun 06Thursday, Jun 06Learn how to boost your ROI and enhance your Salesforce environment with improved data security and streamlined workflows using an intelligent content layer and the latest AI models.
- Thursday, Jun 69:30 AM - 9:50 AM BSTYosemite Theatre, Campground
- YesCampfireYesTrailblazer9:00 a.m. Thursday, Jun 06Thursday, Jun 06Join MuleSoft Community leaders as they uncover practical insights and best practices to kickstart your journey with MuleSoft seamlessly.
- Thursday, Jun 69:30 AM - 9:50 AM BSTCommunity Campfire, ICC Capital Hall
- YesArchitectData AnalystDeveloperData CloudTheaterYesSponsors9:00 a.m. Thursday, Jun 06Thursday, Jun 06Extract more value from your data with zero copy integrations between AWS and Salesforce. Learn how to run analytics, generate AI/ML predictions, and personalize customer experiences at scale.
- Thursday, Jun 69:30 AM - 9:50 AM BSTSequoia Theatre, Campground
- YesAdministratorDeveloperEinsteinArtificial IntelligenceBeginnerTheaterYesTrailblazer9:00 a.m. Thursday, Jun 06Thursday, Jun 06Discover AI and prompt engineering basics and learn how to build and deploy prompts in the flow of work with Prompt Builder.
- Thursday, Jun 69:30 AM - 9:50 AM BSTTrailblazer Theatre, ICC Capital Hall
10:00 AM BST - Thursday, Jun 6
- YesAdministratorEinsteinArtificial IntelligenceBeginnerKeynoteYesMain KeynoteAvailable on Salesforce+Thursday, Jun 0610:00 a.m. Thursday, Jun 06Join Salesforce leaders to learn how every business can become an AI Enterprise with our five-step formula.
- Thursday, Jun 610:00 AM - 11:00 AM BSTKeynote Room, Level 0
11:00 AM BST - Thursday, Jun 6
- YesEinsteinArtificial IntelligenceBroadcastYesSalesforce Today11:00 a.m. Thursday, Jun 06Thursday, Jun 06Unpack the big announcements and learn how Salesforce can help transform your business and help you connect with your customers in a whole new way.
- Thursday, Jun 611:00 AM - 11:30 AM BSTSalesforce+ Studio (Campground, Level 1)
- YesServiceAgentforce Field ServiceAgentforce ServiceIntermediateRoundtableYesService11:00 a.m. Thursday, Jun 06Thursday, Jun 06How can AI and data transform your contact centre? Join our Service Cloud roundtable to explore strategies and insights with industry and service leaders.
- Thursday, Jun 611:30 AM - 12:10 PM BSTRoundtable 1, Hall S11
- YesCommerceAdministratorITAgentforce CommerceAutomationIntermediateHands-on WorkshopYesCommerce11:00 a.m. Thursday, Jun 06Thursday, Jun 06Learn how you can build and design eCommerce experiences using Generative AI. Write natural language prompts to design your perfect website, and see the page change before your eyes powered by AI!
- Thursday, Jun 611:30 AM - 12:10 PM BSTWorkshop 2, Hall S11
- YesNonprofitAgentforce NonprofitBusiness as a Platform for ChangeBeginnerTheaterYesSpecial11:00 a.m. Thursday, Jun 06Thursday, Jun 06Hear from Professor Charlie Craddock CBE & James McLaughlin, CEO of Cure Leukaemia as they share their incredible journey to end blood cancer and discover how businesses can be a platform for change.
- Thursday, Jun 611:30 AM - 11:50 AM BSTTheatre 3, Content Pavilion
- YesData AnalystITTableauDataBeginnerTheaterYesTableau11:00 a.m. Thursday, Jun 06Thursday, Jun 0612:00 p.m. Thursday, Jun 06Business users need data insights that are relevant and easy to understand to make decisions fast. Learn how Tableau Pulse uses AI to help our customers bring intelligence to everyone’s flow of work.
- Thursday, Jun 611:30 AM - 11:50 AM BSTTheatre 5, Content Pavilion
- YesMarketingServicePublic SectorAgentforce MarketingCustomer RelationshipsBeginnerBreakoutYesInd:Public Sector11:00 a.m. Thursday, Jun 06Thursday, Jun 06Government leaders are transforming the way they work, using digital tools, prebuilt apps, and data to help them deliver services that uphold the safety, health, and productivity of communities.
- Thursday, Jun 611:30 AM - 12:00 PM BSTICC London Suite 3
- YesFinance and AccountingLegalSalesFinancial ServicesTechnologyEngineering, Construction, and Real EstateAgentforce Revenue ManagementAgentforce SalesAgentforce ServiceTheaterYesSponsors11:00 a.m. Thursday, Jun 06Thursday, Jun 06The agreement trap costs your business time and money. Docusign IAM helps you escape the agreement trap and unlock the value in your agreements, all by deeply integrating with Salesforce. Learn more.
- Thursday, Jun 611:30 AM - 11:50 AM BSTYosemite Theatre, Campground
- YesITSalesServiceFinancial ServicesAgentforce Financial ServicesIntermediateTheaterYesInd:Financial Services11:00 a.m. Thursday, Jun 06Thursday, Jun 06Unlock trapped data to fuel financial services experiences. Learn how to gain loyalty with trusted data and AI to deliver next gen experiences for customers.
- Thursday, Jun 611:30 AM - 11:50 AM BSTTheatre 1, Content Pavilion
- YesSalesAgentforce SalesIntermediateHands-on WorkshopYesSalesPlease bring your own laptop11:00 a.m. Thursday, Jun 06Thursday, Jun 06Get hands-on with the newest Revenue Cloud product, and learn how a unified product catalog and pricing design can help your business drive profitable growth. LAPTOP REQUIRED.Required Equipment: Please bring your own laptop
- Thursday, Jun 611:30 AM - 12:10 PM BSTWorkshop 1, Hall S11
- YesITServiceAgentforce ServiceSalesforce on SalesforceIntermediateTheaterYesSalesforce on Salesforce11:00 a.m. Thursday, Jun 062:00 p.m. Thursday, Jun 06Thursday, Jun 06Learn how Salesforce uses AI to empower support teams and enable quality customer experiences.
- Thursday, Jun 611:30 AM - 11:50 AM BSTSalesforce on Salesforce Theatre, Campground
- YesBeginnerIntermediateHands-on WorkshopYesCustomer Success & PartnersPlease bring your own laptopSessions are first come, first seated11:00 a.m. Thursday, Jun 068:00 a.m. Thursday, Jun 06Thursday, Jun 061:00 p.m. Thursday, Jun 06Connect & ingest data into Data Cloud by connecting data streams from Salesforce & non-Salesforce data sources. Learn how to map that data to Data Cloud data model objects. Laptop required.Required Equipment: Please bring your own laptopSessions are first come, first seated: Sessions are first come, first seated
- Thursday, Jun 611:30 AM - 13:00 PM BSTHands-On Workshop Room 2, ICC Capital Hall
- YesEinsteinIntro to SalesforceBeginnerTheaterYesSpecial9:00 a.m. Thursday, Jun 0611:00 a.m. Thursday, Jun 062:00 p.m. Thursday, Jun 06Thursday, Jun 0612:00 p.m. Thursday, Jun 061:00 p.m. Thursday, Jun 063:00 p.m. Thursday, Jun 064:00 p.m. Thursday, Jun 06Get an introduction on how Salesforce helps you connect in a whole new way with the power of its portfolio: CRM + AI + Data + Trust.
- Thursday, Jun 611:30 AM - 11:40 AM BSTEinstein 1 Experience
- YesITAgentforce MuleSoftIntegrationBeginnerRoundtableYesAutomation & Integration11:00 a.m. Thursday, Jun 06Thursday, Jun 06Join us to hear MuleSoft customers discuss replacing legacy middleware, starting their modernization journey, and the valuable insights they’ve gained along the way.
- Thursday, Jun 611:30 AM - 12:10 PM BSTRoundtable 2, Hall S11
- YesMarketingITNonprofitAgentforce NonprofitArtificial IntelligenceBeginnerHands-on WorkshopYesInd:Nonprofit11:00 a.m. Thursday, Jun 06Thursday, Jun 0612:00 p.m. Thursday, Jun 061:00 p.m. Thursday, Jun 06Learn how to turn your nonprofit’s data from unwieldy into useful for AI wins across your business. Hear nonprofit and commercial success stories, envision possibilities, and gain tangible takeaways.
- Thursday, Jun 611:30 AM - 12:10 PM BSTPrince Regent Rooms 1 - 3
- YesAdministratorDeveloperFinancial ServicesManufacturingTechnologyAgentforce SalesAgentforce ServiceTheaterYesSponsors11:00 a.m. Thursday, Jun 06Thursday, Jun 06More data, users, objects, reports, and integrations than ever? Struggling to keep up with your org growth? Avoid growing pains with a comprehensive archiving strategy & data retention best practices.
- Thursday, Jun 611:30 AM - 11:50 AM BSTSequoia Theatre, Campground
- YesMarketingAgentforce CommerceAgentforce MarketingIntermediateTheaterYesMarketing11:00 a.m. Thursday, Jun 06Thursday, Jun 06Learn how to bring your data together and supercharge the personalisation of customer experiences using predictive and generative AI.
- Thursday, Jun 611:30 AM - 11:50 AM BSTDiscovery Theatre, Hall S11
- YesCampfireYesTrailblazer11:00 a.m. Thursday, Jun 06Thursday, Jun 06Learn how to leverage the Trailblazer Community for success. Navigate your path by harnessing shared knowledge and support within this dynamic ecosystem.
- Thursday, Jun 611:30 AM - 11:50 AM BSTCommunity Campfire, ICC Capital Hall
- YesITServiceFinancial ServicesTechnologyAgentforce ServiceSlackArtificial IntelligenceIntermediateTheaterYesSlack11:00 a.m. Thursday, Jun 06Thursday, Jun 06Discover the latest innovations from Slack and see our AI in action. You’ll learn how it can empower your employees with trusted AI in Slack — where the flow of work already happens.
- Thursday, Jun 611:30 AM - 11:50 AM BSTAI Enterprise Theatre, Campground
- YesITTrailheadIntro to SalesforceBeginnerTheaterYesTrailblazer11:00 a.m. Thursday, Jun 06Thursday, Jun 06Get started with the tools and resources you need to learn Salesforce, whether you’re just beginning or looking to accelerate your learning.
- Thursday, Jun 611:30 AM - 11:50 AM BSTTrailblazer Theatre, ICC Capital Hall
- YesMarketingITNonprofitAgentforce NonprofitBeginnerBroadcastYesInd:Public Sector11:00 a.m. Thursday, Jun 06Thursday, Jun 06Hear directly from your nonprofit peer on how to drive more impact using AI, unified data, and the #1 CRM.
- Thursday, Jun 611:45 AM - 12:00 PM BSTSalesforce+ Studio (Campground, Level 1)
- YesSmall Business OwnerSalesBusiness as a Platform for ChangeBeginnerTheaterYesSpecial11:00 a.m. Thursday, Jun 06Thursday, Jun 06If this is your first time at World Tour, come and find out how to get the most from the day, plus get insights on how Salesforce can help address some common pain points and help to achieve success.
- Thursday, Jun 611:45 AM - 12:05 PM BSTTheatre 4, Content Pavilion
- YesITOperationsTechnologySlackArtificial IntelligenceIntermediateTheaterYesInd:Communications11:00 a.m. Thursday, Jun 06Thursday, Jun 06While generative AI evolves, leaders in technology are still navigating sustainable data strategies. Join us to learn how to unlock trapped data to drive efficiency and grow customer relationships.
- Thursday, Jun 611:45 AM - 12:05 PM BSTTheatre 2, Content Pavilion