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Dive into sessions and product demos. Experience firsthand the groundbreaking AI innovation of Agentforce.

All sessions are first come, first seated.

You can learn more about our session types here.
Open List
  • Wed, Jun 11

09:00 BST - Wednesday, Jun 11

  • Yes
    IT Business Leader
    Sales
    Agentforce 360 Platform
    Artificial Intelligence
    Intermediate
    Theater
    Yes
    Theater
    World Tour
    World Tour
    Wednesday, Jun 11
    9:00 a.m. Wednesday, Jun 11
    Salesforce drives GTM success, but complex workflows hurt adoption. Discover three AI strategies to increase process adoption, reduce compliance risk, and optimise employee experience.
    • Wednesday, Jun 1109:00 - 09:20 BST
      (08:00 - 08:20 GMT)
      Theatre 1 (Campground)
  • Yes
    Architect
    IT Business Leader
    Nonprofit
    Technology
    Professional Services (Products)
    Agentforce
    Artificial Intelligence
    Beginner
    Theater
    Yes
    Theater
    Learn the key roles and skills needed for a successful Agentforce implementation.
    Discover strategies to balance AI and human oversight for seamless adoption.
    Get actionable steps to build a strong, effective human-AI partnership.
    World Tour
    World Tour
    Wednesday, Jun 11
    9:00 a.m. Wednesday, Jun 11
    A successful Agentforce implementation is about people, not just tech. Learn key roles, skills, and strategies to balance AI and human oversight for seamless adoption and real business impact.
    • Wednesday, Jun 1109:00 - 09:20 BST
      (08:00 - 08:20 GMT)
      Theatre 3 (Campground)
  • Yes
    Developer
    IT Business Leader
    Agentforce 360 Platform
    Agentforce
    Artificial Intelligence
    Beginner
    Roundtable
    Yes
    Roundtable
    Learn how to balance AI and your strategy for DevSecOps.
    Hear from peers on how they are thinking about DevSecOps at their organisations.
    World Tour
    World Tour
    Wednesday, Jun 11
    9:00 a.m. Wednesday, Jun 11
    Join our expert-led roundtable for an interactive discussion on seamlessly integrating AI into your DevSecOps strategy.
    • Wednesday, Jun 1109:00 - 09:45 BST
      (08:00 - 08:45 GMT)
      IT Lodge Roundtable 2 (Hall S9)
  • Yes
    Architect
    IT Business Leader
    Energy and Utilities
    Agentforce Energy and Utilities
    Agentforce Field Service
    Business as a Platform for Change
    Advanced
    Roundtable
    Yes
    Roundtable
    Discover how an “asset-first” approach to field service can help future-proof energy and utilities companies.
    Learn how prioritising health, performance, and a lifecycle of critical assets can drive operational and cost efficiencies.
    World Tour
    World Tour
    Wednesday, Jun 11
    9:00 a.m. Wednesday, Jun 11
    This roundtable brings together leaders and innovators from the energy and utilities sector to explore the transformative power of an "asset-first" approach to field service.
    • Wednesday, Jun 1109:00 - 09:45 BST
      (08:00 - 08:45 GMT)
      Roundtable 2 (Hall S9)
  • Yes
    Administrator
    Developer
    Experience Cloud
    Agentforce
    Artificial Intelligence
    Beginner
    Theater
    Yes
    Theater
    Understand Salesforce’s vision for empowering employees with Agentforce.
    Learn about Salesforce’s rollout strategy for implementing Agentforce to support employees.
    Explore high-level use cases and how Agentforce integrates seamlessly with the Salesforce Platform and Experience Cloud.
    World Tour
    World Tour
    Wednesday, Jun 11
    2:00 p.m. Wednesday, Jun 11
    9:00 a.m. Wednesday, Jun 11
    Learn how Salesforce uses Agentforce, Experience Cloud, and Slack to transform employee support, boost productivity, and shape the future of our platform.
    • Wednesday, Jun 1109:00 - 09:20 BST
      (08:00 - 08:20 GMT)
      Salesforce on Salesforce Theatre (Campground)
  • Yes
    Sales
    Agentforce Sales
    Sales Performance Management
    Beginner
    Roundtable
    Yes
    Roundtable
    Learn about Planning, Enablement, and Incentive Comp.
    Improve sales technology adoption.
    Learn to utilize Salesforce's native data and AI.
    World Tour
    World Tour
    Wednesday, Jun 11
    9:00 a.m. Wednesday, Jun 11
    Connecting sales planning, enablement, and incentives drives scalable execution. Learn to manage complexity, boost adoption, and build agile structures using Salesforce data and AI for faster impact.
    • Wednesday, Jun 1109:00 - 09:45 BST
      (08:00 - 08:45 GMT)
      Sales and Service Lodge Roundtable (Hall S9)
  • Yes
    Architect
    IT Business Leader
    Slack
    Data 360
    Integration
    Intermediate
    Roundtable
    Yes
    Please bring your own laptop to participate.
    Roundtable
    Latest on the new Google and Salesforce partnership.
    How Salesforce, Slack and Google work together.
    Hear how customers are use Salesforce, Slack and Google.
    World Tour
    World Tour
    Wednesday, Jun 11
    9:00 a.m. Wednesday, Jun 11
    Learn about the new Salesforce and Google strategic partnership and roadmap. Discover best practices for Salesforce, Google, and Slack users.
    Required equipment: Please bring your own laptop to participate.
    • Wednesday, Jun 1109:00 - 09:45 BST
      (08:00 - 08:45 GMT)
      Roundtable 1 (Hall S9)
  • Yes
    Architect
    IT Business Leader
    Agentforce
    Artificial Intelligence
    Intermediate
    Roundtable
    Yes
    Roundtable
    Learn through Agentforce use cases and guardrails how you can align your values and goals.
    Discuss strategies to build agents according to your value, goals, and requirements.
    Discover more about agent design, testing, and more.
    World Tour
    World Tour
    Wednesday, Jun 11
    9:00 a.m. Wednesday, Jun 11
    Join Salesforce AI experts to explore Agentforce use cases and guardrails. Discuss strategies to align your values, goals, and requirements with agent design, testing, and more.
    • Wednesday, Jun 1109:00 - 09:45 BST
      (08:00 - 08:45 GMT)
      IT Lodge Roundtable 1 (Hall S9)
  • Yes
    IT Business Leader
    Sales
    Service
    Agentforce
    Intro to Salesforce
    Beginner
    Theater
    Yes
    Theater
    Gain an introduction into Agentforce and how humans with agents drive customer success.
    See how AI, data, and action — core pillars of Agentforce — work together to improve customer and employee experience.
    Watch a demo leveraging the power of Agentforce across the Salesforce portfolio.
    World Tour
    World Tour
    12:00 p.m. Wednesday, Jun 11
    Wednesday, Jun 11
    4:00 p.m. Wednesday, Jun 11
    2:00 p.m. Wednesday, Jun 11
    3:00 p.m. Wednesday, Jun 11
    9:00 a.m. Wednesday, Jun 11
    1:00 p.m. Wednesday, Jun 11
    Learn how humans with agents deliver customer success together. See a short demo featuring Agentforce and the power of the Salesforce portfolio.
    • Wednesday, Jun 1109:00 - 09:10 BST
      (08:00 - 08:10 GMT)
      Agentforce Experience Theatre (Campground)
  • Yes
    Architect
    IT Business Leader
    Agentforce MuleSoft
    Integration
    Intermediate
    Workshop
    Yes
    Please bring your own laptop to participate.
    Workshop
    World Tour
    World Tour
    Wednesday, Jun 11
    9:00 a.m. Wednesday, Jun 11
    Learn how to integrate any system, even legacy ones. Get hands-on with MuleSoft to bring legacy apps and infrastructure into the age of agents.
    Required equipment: Please bring your own laptop to participate.
    • Wednesday, Jun 1109:00 - 09:45 BST
      (08:00 - 08:45 GMT)
      IT Lodge Workshop 2 (Hall S9)
  • Yes
    Administrator
    Developer
    AppExchange
    Agentforce
    Automation
    Intermediate
    Campfire
    Yes
    Campfire
    World Tour
    World Tour
    Wednesday, Jun 11
    2:00 p.m. Wednesday, Jun 11
    9:00 a.m. Wednesday, Jun 11
    Learn how AgentExchange can help you customize and deploy agents faster with ready-to-use partner solutions. Learn how a Salesforce MVP is automating tasks with AgentExchange solutions.
    • Wednesday, Jun 1109:00 - 09:20 BST
      (08:00 - 08:20 GMT)
      AgentExchange Campfire (Campground)
  • Yes
    IT Business Leader
    Service
    Agentforce Field Service
    Agentforce Service
    Beginner
    Workshop
    Yes
    Workshop
    We will help you identify your service strategy type (action-based, order-based, or knowledge-based) to drive value.
    Optimise your contact strategy by choosing the right channels for each customer need, improving efficiency and satisfaction.
    Learn to leverage AI-powered tools like Agentforce to enhance customer interactions, from self-service to complex problems.
    World Tour
    World Tour
    Wednesday, Jun 11
    9:00 a.m. Wednesday, Jun 11
    Dream big, start small. Get practical tips and strategies on how to get started faster with Agentforce for Service, increasing value and learnings.
    • Wednesday, Jun 1109:00 - 09:45 BST
      (08:00 - 08:45 GMT)
      Sales and Service Lodge Workshop (Hall S9)
  • Yes
    Administrator
    Architect
    Data 360
    Data
    Intermediate
    Workshop
    Yes
    Please bring your own laptop to participate.
    Workshop
    Explore Data Cloud’s vector databases in our session.
    Learn to integrate and query complex datasets efficiently, enhancing data analysis and business insights.
    Get hands-on with our Data Cloud experts.
    World Tour
    World Tour
    Wednesday, Jun 11
    9:00 a.m. Wednesday, Jun 11
    Discover how Data Cloud brings context from unstructured data to Agentforce using hybrid search, prompts, and RAG. Explore these concepts through simple hands-on exercises.
    Required equipment: Please bring your own laptop to participate.
    • Wednesday, Jun 1109:00 - 09:45 BST
      (08:00 - 08:45 GMT)
      IT Lodge Workshop 1 (Hall S9)
  • Yes
    Architect
    Developer
    Success Plans
    Agentforce
    Artificial Intelligence
    Intermediate
    Campfire
    Yes
    Campfire
    Understand essential platform architecture elements for scaling AI innovations like Agentforce.
    Learn best practices for building a reliable, AI-compatible infrastructure.
    Discover how the Salesforce Signature Success Plan supports sustainable AI growth.
    World Tour
    World Tour
    Wednesday, Jun 11
    9:00 a.m. Wednesday, Jun 11
    Take advantage of new AI innovations like Agentforce with a scalable and reliable platform architecture. Learn how the Salesforce Signature Success Plan can help you drive sustainable growth.
    • Wednesday, Jun 1109:30 - 09:50 BST
      (08:30 - 08:50 GMT)
      AgentExchange Campfire (Campground)
  • Yes
    Administrator
    Sales
    Agentforce Revenue Management
    Agentforce Sales
    Agentforce
    Beginner
    Theater
    Yes
    Theater
    Learn about how to achieve a connected revenue lifecycle.
    Be able to easily manage prices and orders, and better configure deals.
    Understand how to orchestrate billing, including invoicing and payment processing.
    World Tour
    World Tour
    Wednesday, Jun 11
    9:00 a.m. Wednesday, Jun 11
    Manage quote-to-cash on an integrated revenue platform. Power agent-assisted quotes, AI-generated contracts, efficient order orchestration, and accurate billing on any channel with any revenue model.
    • Wednesday, Jun 1109:30 - 09:50 BST
      (08:30 - 08:50 GMT)
      Stage 5 (Content Pavilion)
  • Yes
    Theater
    Yes
    Theater
    World Tour
    World Tour
    12:00 p.m. Wednesday, Jun 11
    Wednesday, Jun 11
    4:00 p.m. Wednesday, Jun 11
    2:00 p.m. Wednesday, Jun 11
    3:00 p.m. Wednesday, Jun 11
    9:00 a.m. Wednesday, Jun 11
    1:00 p.m. Wednesday, Jun 11
    Learn how to customize a highly capable, out-of-the-box autonomous AI agent with low-code tools. Understand how Agentforce’s reasoning engine works to make agents safe, trusted, and accurate.
    • Wednesday, Jun 1109:30 - 09:45 BST
      (08:30 - 08:45 GMT)
      Agentforce Experience Theatre (Campground)
  • Yes
    Architect
    IT Business Leader
    Agentforce 360 Platform
    Agentforce
    Customer Relationships
    Intermediate
    Theater
    Yes
    Theater
    World Tour
    World Tour
    Wednesday, Jun 11
    9:00 a.m. Wednesday, Jun 11
    Growing complexity, release bottlenecks, and silos don’t just frustrate teams, they also block business growth. Discover the three ways high-performing release teams overcome these challenges.
    • Wednesday, Jun 1109:30 - 09:50 BST
      (08:30 - 08:50 GMT)
      Theatre 2 (Campground)
  • Yes
    Product Management
    Agentforce
    Salesforce on Salesforce
    Beginner
    Theater
    Yes
    Theater
    Understand Salesforce'’ vision for empowering employees with Agentforce.
    Learn about Salesforce’s rollout strategy for implementing Agentforce to support employees.
    Explore high-level use cases and how Agentforce integrates seamlessly with the broader Salesforce Platform.
    World Tour
    World Tour
    Wednesday, Jun 11
    2:00 p.m. Wednesday, Jun 11
    9:00 a.m. Wednesday, Jun 11
    Learn how Salesforce deploys new AI features to augment our sales teams with Agentforce Sales Agents, including SDR Agent & Sales Coach. Learn best practices and hear about our future Sales AI plans.
    • Wednesday, Jun 1109:30 - 09:50 BST
      (08:30 - 08:50 GMT)
      Salesforce on Salesforce Theatre (Campground)
  • Yes
    IT Business Leader
    Operations
    Nonprofit
    Professional Services (Products)
    Agentforce
    Artificial Intelligence
    Beginner
    Theater
    Yes
    Theater
    Learn the foundational steps to establish an Agentforce Center of Excellence (COE).
    Explore governance and multicloud strategies to ensure COE effectiveness.
    Gain best practices for enhancing efficiency and scalability within a COE framework.
    World Tour
    World Tour
    Wednesday, Jun 11
    9:00 a.m. Wednesday, Jun 11
    Learn how to set up a Center of Excellence (COE) for Agentforce, covering governance and multicloud strategies. Gain best practices for driving efficiency and scalability.
    • Wednesday, Jun 1109:30 - 09:50 BST
      (08:30 - 08:50 GMT)
      Theatre 3 (Campground)
  • Yes
    Marketing
    Retail
    Agentforce Marketing
    Customer Relationships
    Intermediate
    Theater
    Yes
    Theater
    Explore real-world marketing challenges and how top leaders overcome them.
    Learn practical strategies to enhance customer engagement and deliver meaningful impact.
    Gain insight into what makes a marketing strategy succeed in today’s landscape.
    World Tour
    World Tour
    Wednesday, Jun 11
    9:00 a.m. Wednesday, Jun 11
    Join Robin Kamath, Omni-Channel and Digital Engagement Lead International at Gilead, in a candid chat on what it takes to drive real impact in a rapidly evolving landscape.
    • Wednesday, Jun 1109:30 - 09:50 BST
      (08:30 - 08:50 GMT)
      Stage 3 (Content Pavilion)
  • Yes
    Marketing
    Architect
    IT Business Leader
    Healthcare and Life Sciences
    Consumer Goods
    Agentforce Marketing
    Data 360
    Data
    Beginner
    Theater
    Yes
    Theater
    World Tour
    World Tour
    Wednesday, Jun 11
    9:00 a.m. Wednesday, Jun 11
    Turn data into action. Using Data Cloud to unify insights and power smarter, faster marketing — no analysts needed, just seamless targeting and real-time results.
    • Wednesday, Jun 1109:30 - 09:50 BST
      (08:30 - 08:50 GMT)
      Stage 4 (Content Pavilion)
  • Yes
    Finance and Accounting
    Operations
    Financial Services
    Nonprofit
    AppExchange
    Agentforce
    Thought Leadership
    Beginner
    Theater
    Yes
    Theater
    World Tour
    World Tour
    Wednesday, Jun 11
    9:00 a.m. Wednesday, Jun 11
    Discover how to deliver effortless payment journeys and streamline operations with Agentforce. We’ll showcase real-world use cases to help you unlock the full power of payments in Salesforce.
    • Wednesday, Jun 1109:30 - 09:50 BST
      (08:30 - 08:50 GMT)
      Theatre 1 (Campground)
  • Yes
    Service
    Financial Services
    Agentforce Sales
    Agentforce Service
    Artificial Intelligence
    Beginner
    Theater
    Yes
    Theater
    Discover how a U.K. company transformed its contact centre from a cost centre to a growth driver using AI.
    Learn how Agentforce for Service can automate support and boost productivity.
    Explore the strategies that unlocked new revenue streams through AI-driven customer service.
    World Tour
    World Tour
    Wednesday, Jun 11
    9:00 a.m. Wednesday, Jun 11
    Learn how Simplyhealth modernised its contact centre using Agentforce for Service - improving speed, scaling operations, and delivering smarter customer support with AI.
    • Wednesday, Jun 1109:30 - 09:50 BST
      (08:30 - 08:50 GMT)
      Stage 2 (Content Pavilion)

10:00 BST - Wednesday, Jun 11

  • Yes
    IT Business Leader
    Agentforce
    Artificial Intelligence
    Beginner
    Salesforce+ Stage
    Yes
    Salesforce+ Live
    World Tour
    World Tour
    Wednesday, Jun 11
    10:00 a.m. Wednesday, Jun 11
    Become an Agentforce company and unlock digital labour on a unified platform. Learn how right now.
    • Wednesday, Jun 1110:15 - 10:30 BST
      (09:15 - 09:30 GMT)
      Salesforce+ Stage (Campground)
  • Yes
    Administrator
    Developer
    IT Business Leader
    Agentforce
    Data 360
    Artificial Intelligence
    Beginner
    Main Keynote
    Yes
    Main Keynote
    Agentforce empowers companies to deliver digital labour with a deeply unified, open, and trusted platform.
    Data Cloud enables you to activate all your enterprise data, from any app, warehouse, and lake, and put it to better use.
    Agentforce extends agentic AI to every Customer 360 app, enabling humans and agents to drive customer success together.
    Coming Soon
    Video On-Demand
    World Tour
    World Tour
    Wednesday, Jun 11
    10:00 a.m. Wednesday, Jun 11
    Join leaders at Salesforce to learn how Agentforce, the digital labour platform, brings humans and agents together to drive customer success on a unified, trusted platform.
    • Wednesday, Jun 1110:30 - 11:30 BST
      (09:30 - 10:30 GMT)
      Keynote Room (S10)

11:00 BST - Wednesday, Jun 11

  • Yes
    IT Business Leader
    Agentforce
    Artificial Intelligence
    Beginner
    Salesforce+ Stage
    Yes
    Salesforce+ Live
    World Tour
    World Tour
    Wednesday, Jun 11
    11:00 a.m. Wednesday, Jun 11
    Learn how Agentforce accelerates time to value. Hear from customers and experts on how to get started.
    • Wednesday, Jun 1111:30 - 12:00 BST
      (10:30 - 11:00 GMT)
      Salesforce+ Stage (Campground)

12:00 BST - Wednesday, Jun 11

  • Yes
    Marketing
    Agentforce Marketing
    Agentforce
    Thought Leadership
    Intermediate
    Roundtable
    Yes
    Roundtable
    Identify key skills needed for marketers in an AI-enhanced landscape.
    Understand how to leverage AI for analytics, personalization, and performance optimization.
    Learn strategies for effective collaboration between human teams and AI agents.
    World Tour
    World Tour
    12:00 p.m. Wednesday, Jun 11
    Wednesday, Jun 11
    3:00 p.m. Wednesday, Jun 11
    Join top marketers in an interactive roundtable to explore how AI is reshaping marketing. Discover key skills, new analytics, personalization at scale, and human-agent collaboration for the future.
    • Wednesday, Jun 1112:00 - 12:45 BST
      (11:00 - 11:45 GMT)
      Roundtable 1 (Hall S9)
  • Yes
    IT Business Leader
    Automotive
    Professional Services
    Agentforce Field Service
    Agentforce MuleSoft
    Integration
    Beginner
    Theater
    Yes
    Theater
    Hear from Belron on the importance of building an integration centre of excellence to fuel your AI strategy.
    Learn how API management is crucial for secure and trusted data management.
    Discover why your AI strategy is only as good as your integration and automation foundation.
    World Tour
    World Tour
    12:00 p.m. Wednesday, Jun 11
    Wednesday, Jun 11
    Hear how MuleSoft is laying the groundwork for AI and how integration, automation, and API management make it all possible.
    • Wednesday, Jun 1112:00 - 12:20 BST
      (11:00 - 11:20 GMT)
      Stage 4 (Content Pavilion)
  • Yes
    Operations
    Purchasing and Procurement
    Agentforce
    Thought Leadership
    Beginner
    Theater
    Yes
    Theater
    Understand the impact of Agentforce in the Shared Services domain.
    Discover how Salesforce & IBM are supporting Shared Service organisations to realise this value opportunity .
    Learn how Agentic use cases are already transforming Shared Services functions.
    World Tour
    World Tour
    12:00 p.m. Wednesday, Jun 11
    Wednesday, Jun 11
    Agentforce unifies your enterprise from front to back office, for profit & cost control. IBM & Salesforce deliver “service-as-software” shift, granting your organisation a decisive competitive edge.
    • Wednesday, Jun 1112:00 - 12:20 BST
      (11:00 - 11:20 GMT)
      Theatre 3 (Campground)
  • Yes
    Developer
    Heroku
    Agentforce
    Intermediate
    Workshop
    Yes
    Please bring your own laptop to participate.
    Heroku
    Workshop
    Explore how to program in any language to build Salesforce agent actions.
    Learn how to harness elastic compute and managed actions to build real-time, responsive agents.
    Go beyond Apex to create Agentforce actions that generate PDFs and other file formats.
    World Tour
    World Tour
    12:00 p.m. Wednesday, Jun 11
    Wednesday, Jun 11
    Join our workshop to build a custom Agentforce action using Heroku. Deploy a Java service to Heroku and connect it with Agentforce via Heroku AppLink.
    Required equipment: Please bring your own laptop to participate.
    • Wednesday, Jun 1112:00 - 12:45 BST
      (11:00 - 11:45 GMT)
      IT Lodge Workshop 2 (Hall S9)
  • Yes
    Operations
    Service
    Communications
    Media and Entertainment
    Technology
    Agentforce Communications
    Agentforce Sales
    Agentforce
    Artificial Intelligence
    Beginner
    Theater
    Yes
    Theater
    Discover the power of Agentforce for Communications.
    Learn how telcos increase revenue by boosting sales team efficiency using CRM, data, and AI.
    Immerse yourself in the demonstration of how CRM + Data + AI + Trust come together.
    World Tour
    World Tour
    12:00 p.m. Wednesday, Jun 11
    Wednesday, Jun 11
    Agentforce helps telecoms reduce service costs by resolving customer billing enquires autonomously and increase ARPU by suggesting and executing upsell and cross-sell options.
    • Wednesday, Jun 1112:00 - 12:20 BST
      (11:00 - 11:20 GMT)
      Stage 3 (Content Pavilion)
  • Yes
    Administrator
    Developer
    IT Business Leader
    Financial Services
    Technology
    Agentforce Service
    Agentforce
    Data 360
    Artificial Intelligence
    Beginner
    Theater
    Yes
    Theater
    Understand the benefits of using Agentforce for rapid AI agent deployment.
    Learn how Agentforce streamlines AI implementation, avoiding complex DIY approaches.
    Discover how customers are using agents to enable digital labour across their businesses to drive higher productivity.
    World Tour
    World Tour
    12:00 p.m. Wednesday, Jun 11
    Wednesday, Jun 11
    Learn how to quickly build and deploy AI agents without DIY hassle. Customise proactive AI agents for your business, boosting productivity and margins.
    • Wednesday, Jun 1112:00 - 12:20 BST
      (11:00 - 11:20 GMT)
      Stage 2 (Content Pavilion)
  • Yes
    IT Business Leader
    Agentforce
    Data 360
    Artificial Intelligence
    Intermediate
    Roundtable
    Yes
    Roundtable
    World Tour
    World Tour
    12:00 p.m. Wednesday, Jun 11
    Wednesday, Jun 11
    Join Salesforce AI experts to learn how to use data and AI to deliver ROI. Discuss how to establish a data strategy and how to ground your agents so they know your customers and your business.
    • Wednesday, Jun 1112:00 - 12:45 BST
      (11:00 - 11:45 GMT)
      IT Lodge Roundtable 1 (Hall S9)
  • Yes
    Finance and Accounting
    Operations
    Agentforce Revenue Management
    Beginner
    Workshop
    Yes
    Please bring your own laptop to participate.
    Workshop
    Learn how to explore the new Revenue Cloud product catalog with categories, product-selling models, and more.
    Dive into the new Revenue Cloud product catalog, including categories, attributes, clarifications & product-selling models.
    Define a strong catalog foundation, while efficiently introducing products & building out functions to control the interface.
    World Tour
    World Tour
    12:00 p.m. Wednesday, Jun 11
    Wednesday, Jun 11
    Explore Revenue Cloud and learn how a unified product catalog and pricing design streamline sales and maximise profitability. Discover strategies to boost efficiency and drive growth.
    Required equipment: Please bring your own laptop to participate.
    • Wednesday, Jun 1112:00 - 12:45 BST
      (11:00 - 11:45 GMT)
      Sales and Service Lodge Workshop (Hall S9)
  • Yes
    Service
    Agentforce Field Service
    Beginner
    Roundtable
    Yes
    Roundtable
    Explore how AI agents are reshaping field service — from scheduling and dispatch to onsite work and asset management.
    Discuss ways to boost productivity, reduce downtime, and improve the customer experience with smarter automation.
    Share real-world wins and challenges from bringing AI into field operations — what’s driving impact and what’s you back?
    World Tour
    World Tour
    12:00 p.m. Wednesday, Jun 11
    Wednesday, Jun 11
    Join us to discuss how agents will change the way you manage your field service operations, teams, and assets.
    • Wednesday, Jun 1112:00 - 12:45 BST
      (11:00 - 11:45 GMT)
      Sales and Service Lodge Roundtable (Hall S9)
  • Yes
    Human Resources
    Agentforce
    Beginner
    Theater
    Yes
    Theater
    Learn how Agentforce enhances workflows with secure data guardrails to improve employee productivity.
    See how Salesforce deploys Agentforce in Slack and Project BaseCamp to automate tasks and boost efficiency.
    Discover best practices for Agentforce to integrate into your org and scale for maximum impact.
    World Tour
    World Tour
    12:00 p.m. Wednesday, Jun 11
    Wednesday, Jun 11
    3:00 p.m. Wednesday, Jun 11
    Learn how Salesforce uses Agentforce to transform employee productivity. See how AI agents in Slack and Project BaseCamp automate tasks, reduce manual work, and unlock higher-value opportunities.
    • Wednesday, Jun 1112:00 - 12:20 BST
      (11:00 - 11:20 GMT)
      Salesforce on Salesforce Theatre (Campground)
  • Yes
    IT Business Leader
    Sales
    Service
    Agentforce
    Intro to Salesforce
    Beginner
    Theater
    Yes
    Theater
    Gain an introduction into Agentforce and how humans with agents drive customer success.
    See how AI, data, and action — core pillars of Agentforce — work together to improve customer and employee experience.
    Watch a demo leveraging the power of Agentforce across the Salesforce portfolio.
    World Tour
    World Tour
    12:00 p.m. Wednesday, Jun 11
    Wednesday, Jun 11
    4:00 p.m. Wednesday, Jun 11
    2:00 p.m. Wednesday, Jun 11
    3:00 p.m. Wednesday, Jun 11
    9:00 a.m. Wednesday, Jun 11
    1:00 p.m. Wednesday, Jun 11
    Learn how humans with agents deliver customer success together. See a short demo featuring Agentforce and the power of the Salesforce portfolio.
    • Wednesday, Jun 1112:00 - 12:10 BST
      (11:00 - 11:10 GMT)
      Agentforce Experience Theatre (Campground)
  • Yes
    IT Business Leader
    Technology
    Agentforce Service
    Agentforce
    Artificial Intelligence
    Intermediate
    Theater
    Yes
    Theater
    World Tour
    World Tour
    12:00 p.m. Wednesday, Jun 11
    Wednesday, Jun 11
    Discover how Box and Agentforce combine AI and intelligent content management to streamline workflows, enhance insights, and empower smarter agents across Salesforce and all your business systems.
    • Wednesday, Jun 1112:00 - 12:20 BST
      (11:00 - 11:20 GMT)
      Theatre 2 (Campground)
  • Yes
    Administrator
    Operations
    Nonprofit
    Agentforce Nonprofit
    Agentforce
    Productivity
    Beginner
    Theater
    Yes
    Theater
    Learn what Salesforce aims to achieve with Nonprofit Cloud and how it supports the unique needs of nonprofits.
    Get familiar with the tools and features available now and how they can help your organization work more efficiently.
    See a sneak peek at upcoming updates and improvements so you can plan ahead for what’s on the horizon.
    World Tour
    World Tour
    12:00 p.m. Wednesday, Jun 11
    Wednesday, Jun 11
    Learn from the Nonprofit Cloud product team how to take advantage of the innovation coming, including the digital workforce available with Agentforce. We will run this session again at 2:00 p.m.
    • Wednesday, Jun 1112:00 - 12:20 BST
      (11:00 - 11:20 GMT)
      Salesforce for Nonprofits Room (Capital Suite, L3)
  • Yes
    Administrator
    IT Business Leader
    Public Sector
    Agentforce Public Sector
    Agentforce
    Beginner
    Theater
    Yes
    Theater
    Understand the latest updates and roadmap for Agentforce in the public sector.
    Learn how to effectively drive efficiency through simplified intake and AI-driven automation.
    Discover strategies to create intuitive experiences and reduce expenses with rapid deployment.
    World Tour
    World Tour
    12:00 p.m. Wednesday, Jun 11
    Wednesday, Jun 11
    Learn how public sector entities and new technologies like Agentforce are shaping the roadmap for Public Sector Solutions. See how public-sector-specific agent skills enhance efficiency and service.
    • Wednesday, Jun 1112:00 - 12:20 BST
      (11:00 - 11:20 GMT)
      Public Sector Room (Capital Suites 3-4)
  • Yes
    Administrator
    Architect
    Developer
    Agentforce 360 Platform
    Agentforce
    Security
    Intermediate
    Workshop
    Yes
    Please bring your own laptop to participate.
    Workshop
    Understand the concept of accuracy and explainability and why it’s critical for building trust in AI agents.
    Implement agent guardrails to ensure AI systems operate ethically and legally, preventing misuse and maintaining compliance.
    World Tour
    World Tour
    12:00 p.m. Wednesday, Jun 11
    Wednesday, Jun 11
    Join this interactive workshop to see firsthand how to enhance data security, compliance, and resilience for Agentforce. Learn about real-world scenarios and strategies for mitigating risk.
    Required equipment: Please bring your own laptop to participate.
    • Wednesday, Jun 1112:00 - 12:45 BST
      (11:00 - 11:45 GMT)
      IT Lodge Workshop 1 (Hall S9)
  • Yes
    IT Business Leader
    Slack
    Agentforce
    Beginner
    Salesforce+ Stage
    Yes
    Salesforce+ Live
    World Tour
    World Tour
    12:00 p.m. Wednesday, Jun 11
    Wednesday, Jun 11
    Hear from industry leaders and customer reMarkable on how Slack transforms work by automating tasks, providing insights, and boosting efficiency and collaboration in the digital labour revolution.
    • Wednesday, Jun 1112:00 - 12:20 BST
      (11:00 - 11:20 GMT)
      Salesforce+ Stage (Campground)
  • Yes
    Operations
    Service
    Professional Services
    Technology
    Agentforce 360 Platform
    AppExchange
    Professional Services (Products)
    Thought Leadership
    Intermediate
    Theater
    Yes
    Theater
    Understand how sales and service, working seamlessly together, can sell and deliver a frictionless customer experience.
    See how to harmonise operations on a standard set of business processes, across a global business with a common PSA platform.
    Learn how reliable data can help managers make better decisions, improve business performance, and enhance customer outcomes.
    World Tour
    World Tour
    12:00 p.m. Wednesday, Jun 11
    Wednesday, Jun 11
    Organic and acquisitive growth can put strain on a business. Learn how Certinia enabled Siemens to consistently exceed margin expansion targets and grow, securing renewals and inspiring expansion.
    • Wednesday, Jun 1112:00 - 12:20 BST
      (11:00 - 11:20 GMT)
      Theatre 1 (Campground)
  • Yes
    Data Analyst
    IT Business Leader
    Tableau
    Agentforce
    Data
    Beginner
    Salesforce+ Stage
    Yes
    Salesforce+ Live
    World Tour
    World Tour
    12:00 p.m. Wednesday, Jun 11
    Wednesday, Jun 11
    Dive into the future of Tableau. Hear from customers and experts about how Tableau Next is bringing agentic AI into every aspect of analytics.
    • Wednesday, Jun 1112:20 - 12:40 BST
      (11:20 - 11:40 GMT)
      Salesforce+ Stage (Campground)
  • Yes
    IT Business Leader
    Agentforce
    Data 360
    Data
    Intermediate
    Theater
    Yes
    Theater
    Understand the foundational role of data in building effective AI models that to better insights and more accurate outcomes.
    Discover key tips from our experts to successfully initiate and manage your data and AI projects.
    Gain practical knowledge to enhance the quality and reliability of your AI models through better data management.
    World Tour
    World Tour
    12:00 p.m. Wednesday, Jun 11
    Wednesday, Jun 11
    Data lays the groundwork for effective AI models, leading to better insights and more accurate outcomes. Learn useful tips from our experts on how to kickstart your data and AI projects.
    • Wednesday, Jun 1112:30 - 12:50 BST
      (11:30 - 11:50 GMT)
      Stage 4 (Content Pavilion)
  • Yes
    Theater
    Yes
    Theater
    World Tour
    World Tour
    12:00 p.m. Wednesday, Jun 11
    Wednesday, Jun 11
    Explore how a scalable, integrated contact center drives real-time customer insights and data, resulting in a best-in-class customer experience.
    • Wednesday, Jun 1112:30 - 12:50 BST
      (11:30 - 11:50 GMT)
      Theatre 1 (Campground)
  • Yes
    Marketing
    Service
    Travel, Transportation, and Hospitality
    Agentforce
    Data 360
    Artificial Intelligence
    Beginner
    Theater
    Yes
    Theater
    Understand how to use Agentforce to drive business efficiencies and growth the travel, transport, and hospitality sector.
    Discover strategies for accelerating revenue growth through advanced agent technologies.
    World Tour
    World Tour
    12:00 p.m. Wednesday, Jun 11
    Wednesday, Jun 11
    Hear from Heathrow and The Travel Corporation about how they are generating efficiencies, accelerate revenue growth, and provide unmatched customer experiences.
    • Wednesday, Jun 1112:30 - 12:50 BST
      (11:30 - 11:50 GMT)
      Stage 2 (Content Pavilion)
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