Make it real. Learn how human-led, AI-powered CX drives intelligent experiences, simplifies operations, reduces cost to serve, provides faster resolution, building trust and growth.
Sponsors
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Capgemini
Groundbreaker
Overview
A recognised leader in AI, customer experience, and modernization, Capgemini brings a uniquely outcome-driven approach to AI — helping organizations design and deploy purpose-led, globally relevant customer journeys by combining Salesforce’s Agentforce and Data Foundation with proven delivery models, accelerators, and deep industry expertise.
Sponsored Sessions
Yes
Operations
Service
Service
Agentforce
Agentic AI
Intermediate
Theater
Understand how AI-first CX automates routine demand to reduce cost to serve and improve resolution speed.
Theater
MAIN Session Catalog
1:00 p.m. Thursday, Jun 18
Thursday, Jun 18
Speakers
Alex Baggallay
VP, Channels & Offerings
Salesforce
Sara Elmsly
GTM Lead CX Solutions
Capgemini
