Learn how humans with agents deliver customer success together, with the power of the Salesforce portfolio.
45 sessions
8:00 AM AEST - Wednesday, Jun 25
- YesMarketingAdministratorArchitectDeveloperIT Business LeaderSalesServiceAgentforceBeginnerTheaterMAIN Session Catalog8:00 a.m. Wednesday, Jun 25Wednesday, Jun 25
- Wednesday, Jun 258:20 AM - 8:30 AM AEST(Tuesday, Jun 2410:20 PM - 10:30 PM GMT)Agentforce Theatre
- YesMarketingAdministratorArchitectDeveloperIT Business LeaderSalesServiceAgentforceArtificial IntelligenceIntro to SalesforceBeginnerTheaterMAIN Session Catalog8:00 a.m. Wednesday, Jun 25Wednesday, Jun 25Learn how humans with agents deliver customer success together, with the power of the Salesforce portfolio.
- Wednesday, Jun 258:40 AM - 8:50 AM AEST(Tuesday, Jun 2410:40 PM - 10:50 PM GMT)Agentforce Theatre
- YesAdministratorArchitectIT Business LeaderSuccess PlansAgentforceData 360Artificial IntelligenceCustomer RelationshipsArchitecture and Data StrategyIntermediateTheaterMAIN Session Catalog8:00 a.m. Wednesday, Jun 25Wednesday, Jun 25Take advantage of Agentforce and AI innovations with reliable and scalable platform architecture. Discover how Salesforce uses Agentforce and Data Cloud to serve our customers with expert experiences.
- Wednesday, Jun 258:50 AM - 9:10 AM AEST(Tuesday, Jun 2410:50 PM - 11:10 PM GMT)Theatre 1
- YesMarketingAgentforce MarketingArtificial IntelligenceIntermediateBreakoutMAIN Session Catalog8:00 a.m. Wednesday, Jun 25Wednesday, Jun 25Discover how Medibank uses intelligent automation to streamline operations, boost productivity, and deliver more personalised, timely experiences across the customer journey.
- Wednesday, Jun 258:50 AM - 9:20 AM AEST(Tuesday, Jun 2410:50 PM - 11:20 PM GMT)Breakout A
- YesHuman ResourcesHealthcare and Life SciencesTechnologyAgentforceCustomer RelationshipsBeginnerTheaterMAIN Session Catalog8:00 a.m. Wednesday, Jun 25Wednesday, Jun 25Learn how Agentforce Employee Agent can automate tasks and work with your employees to drive customer success.
- Wednesday, Jun 258:50 AM - 9:20 AM AEST(Tuesday, Jun 2410:50 PM - 11:20 PM GMT)Breakout B
9:00 AM AEST - Wednesday, Jun 25
- YesMarketingAdministratorArchitectDeveloperIT Business LeaderSalesServiceAgentforceArtificial IntelligenceIntro to SalesforceBeginnerTheaterMAIN Session Catalog9:00 a.m. Wednesday, Jun 25Wednesday, Jun 25Learn how humans with agents deliver customer success together, with the power of the Salesforce portfolio.
- Wednesday, Jun 259:00 AM - 9:10 AM AEST(Tuesday, Jun 2411:00 PM - 11:10 PM GMT)Agentforce Theatre
- YesIT Business LeaderEnergy and UtilitiesAgentforce Energy and UtilitiesAgentforceCommunitiesBeginnerTheaterMAIN Session Catalog9:00 a.m. Wednesday, Jun 25Wednesday, Jun 25As energy providers look to expand revenue opportunities and grow customer value, digital labour has never been more relevant. Discover how Momentum Energy is planning for the future with Agentforce.
- Wednesday, Jun 259:20 AM - 9:40 AM AEST(Tuesday, Jun 2411:20 PM - 11:40 PM GMT)Theatre 1
- YesMarketingAdministratorArchitectDeveloperIT Business LeaderSalesServiceAgentforceIntro to SalesforceBeginnerTheaterMAIN Session Catalog9:00 a.m. Wednesday, Jun 25Wednesday, Jun 25Learn how humans with agents deliver customer success together, with the power of the Salesforce portfolio.
- Wednesday, Jun 259:20 AM - 9:30 AM AEST(Tuesday, Jun 2411:20 PM - 11:30 PM GMT)Agentforce Theatre
- YesServiceFinancial ServicesAgentforce Financial ServicesAgentforceArtificial IntelligenceArchitecture and Data StrategyIntermediateBreakoutMAIN Session Catalog9:00 a.m. Wednesday, Jun 25Wednesday, Jun 25RACV will share how Agentforce and AI is reshaping their business. Learn how AI is enhancing banking, insurance, and wealth, customer experience, boosting efficiency across financial services.
- Wednesday, Jun 259:30 AM - 10:00 AM AEST(Tuesday, Jun 2411:30 PM - 12:00 AM GMT)Breakout B
- YesIT Business LeaderPublic SectorAgentforceArtificial IntelligenceIntermediateBreakoutMAIN Session Catalog9:00 a.m. Wednesday, Jun 25Wednesday, Jun 25The Victorian Police Assistance Line and Online Reporting system boosts efficiency and reporting for non-urgent crimes, to close the gap in unreported crime and optimise police resources with AI tools.
- Wednesday, Jun 259:30 AM - 10:00 AM AEST(Tuesday, Jun 2411:30 PM - 12:00 AM GMT)Breakout A
10:00 AM AEST - Wednesday, Jun 25
- YesCommerceMarketingSmall Business OwnerAdministratorArchitectData AnalystIT Business LeaderSalesServiceEnergy and UtilitiesFinancial ServicesHealthcare and Life SciencesManufacturingProfessional ServicesPublic SectorRetailConsumer GoodsTechnologyAgentforce MarketingAgentforce MuleSoftAgentforce Revenue ManagementAgentforce SalesAgentforce 360 PlatformAgentforce ServiceSlackTableauAgentforceData 360Artificial IntelligenceBeginnerMain KeynoteMAIN Session Catalog10:00 a.m. Wednesday, Jun 25Wednesday, Jun 25Join leaders at Salesforce to learn how Agentforce, the digital labour platform, brings humans and agents together to drive customer success on a unified, trusted platform.
- Wednesday, Jun 2510:10 AM - 11:40 AM AEST(12:10 AM - 1:40 AM GMT)Keynote Room
12:00 PM AEST - Wednesday, Jun 25
- YesMarketingAdministratorDeveloperIT Business LeaderSalesServiceAgentforceTheaterMAIN Session Catalog12:00 p.m. Wednesday, Jun 25Wednesday, Jun 25Learn how humans with agents deliver customer success together, with the power of the Salesforce portfolio.
- Wednesday, Jun 2512:00 PM - 12:10 PM AEST(2:00 AM - 2:10 AM GMT)Agentforce Theatre
- YesIT Business LeaderOperationsExperience CloudAgentforce ServiceSlackAgentforceArtificial IntelligenceProductivityCustomer RelationshipsIntermediateTheaterMAIN Session Catalog12:00 p.m. Wednesday, Jun 25Wednesday, Jun 25See how Salesforce uses Agentforce, Experience Cloud, Service Cloud, and Slack to drive innovation and transform operations as we run customer support with an agent-first approach.
- Wednesday, Jun 2512:20 PM - 12:40 PM AEST(2:20 AM - 2:40 AM GMT)Theatre 1
- YesAgentforceTheaterMAIN Session Catalog12:00 p.m. Wednesday, Jun 25Wednesday, Jun 25Learn how humans with agents deliver customer success together, with the power of the Salesforce portfolio.
- Wednesday, Jun 2512:20 PM - 12:30 PM AEST(2:20 AM - 2:30 AM GMT)Agentforce Theatre
- YesData AnalystIT Business LeaderFinancial ServicesTableauAgentforceDataIntermediateBreakoutMAIN Session Catalog12:00 p.m. Wednesday, Jun 25Wednesday, Jun 25Unlock actionable insights from all your data in the flow of work. Discover how Analytics Agents power conversational analytics and supercharge decisions in Salesforce or any other applications.
- Wednesday, Jun 2512:40 PM - 1:10 PM AEST(2:40 AM - 3:10 AM GMT)Breakout A
- YesMarketingIT Business LeaderSalesServiceAgentforceBeginnerBreakoutMAIN Session Catalog12:00 p.m. Wednesday, Jun 25Wednesday, Jun 25Join us to see how companies are unleashing Digital Labour for every team and workflow. Hear the latest announcements and see how customers are building, testing and supervising AI agents easily.
- Wednesday, Jun 2512:40 PM - 1:10 PM AEST(2:40 AM - 3:10 AM GMT)Keynote Room
- YesIT Business LeaderTechnologyAgentforce MuleSoftAgentforceIntegrationBeginnerBreakoutMAIN Session Catalog12:00 p.m. Wednesday, Jun 25Wednesday, Jun 25Join this session to learn how to govern, drive technology alignment and build trusted services with MuleSoft as an integration platform with insights from a leading Australian CIO.
- Wednesday, Jun 2512:40 PM - 1:10 PM AEST(2:40 AM - 3:10 AM GMT)Breakout B
- YesMarketingAdministratorDeveloperIT Business LeaderSalesServiceAgentforceIntro to SalesforceBeginnerTheaterMAIN Session Catalog12:00 p.m. Wednesday, Jun 25Wednesday, Jun 25Learn how humans with agents deliver customer success together, with the power of the Salesforce portfolio.
- Wednesday, Jun 2512:40 PM - 12:50 PM AEST(2:40 AM - 2:50 AM GMT)Agentforce Theatre
1:00 PM AEST - Wednesday, Jun 25
- YesAdministratorSlackIntro to SalesforceBeginnerTheaterMAIN Session Catalog1:00 p.m. Wednesday, Jun 25Wednesday, Jun 25Now every Salesforce customer is a Slack customer. No matter where your teams work, Slack or Salesforce, learn how to get the most out of having your customer data and team discussions in one view.
- Wednesday, Jun 251:00 PM - 1:20 PM AEST(3:00 AM - 3:20 AM GMT)Theatre 1
- YesMarketingAdministratorDeveloperIT Business LeaderSalesServiceAgentforceIntro to SalesforceBeginnerTheaterMAIN Session Catalog1:00 p.m. Wednesday, Jun 25Wednesday, Jun 25Learn how humans with agents deliver customer success together, with the power of the Salesforce portfolio.
- Wednesday, Jun 251:00 PM - 1:10 PM AEST(3:00 AM - 3:10 AM GMT)Agentforce Theatre
- YesMarketingAdministratorDeveloperIT Business LeaderSalesServiceAgentforceIntro to SalesforceBeginnerTheaterMAIN Session Catalog1:00 p.m. Wednesday, Jun 25Wednesday, Jun 25Learn how humans with agents deliver customer success together, with the power of the Salesforce portfolio.
- Wednesday, Jun 251:20 PM - 1:30 PM AEST(3:20 AM - 3:30 AM GMT)Agentforce Theatre
- YesServiceAgentforce ServiceProductivityIntermediateBreakoutMAIN Session Catalog1:00 p.m. Wednesday, Jun 25Wednesday, Jun 25Discover how AI agents are transforming contact centres into agentic service organisations—boosting productivity, cutting costs, and enabling humans to focus on what they do best.
- Wednesday, Jun 251:30 PM - 2:00 PM AEST(3:30 AM - 4:00 AM GMT)Breakout B
- YesMarketingHealthcare and Life SciencesAgentforce MarketingAgentforceCustomer RelationshipsIntermediateBreakoutMAIN Session Catalog1:00 p.m. Wednesday, Jun 25Wednesday, Jun 25Learn how El Jannah use Marketing Cloud to personalise customer journeys at scale to drive deeper engagement, more frequent visits, and increased customer spend.
- Wednesday, Jun 251:30 PM - 2:00 PM AEST(3:30 AM - 4:00 AM GMT)Keynote Room
- YesSalesAgentforce SalesArtificial IntelligenceBeginnerBreakoutMAIN Session Catalog1:00 p.m. Wednesday, Jun 25Wednesday, Jun 25Humans with agents unlock a new realm of potential for sales teams. Discover how you can bring Agentforce, Sales Cloud, and Slack together to scale impact, boost productivity, and drive sales success.
- Wednesday, Jun 251:30 PM - 2:00 PM AEST(3:30 AM - 4:00 AM GMT)Breakout A
- YesMarketingAdministratorDeveloperIT Business LeaderSalesServiceAgentforceIntro to SalesforceBeginnerTheaterMAIN Session Catalog1:00 p.m. Wednesday, Jun 25Wednesday, Jun 25Learn how humans with agents deliver customer success together, with the power of the Salesforce portfolio.
- Wednesday, Jun 251:40 PM - 1:50 PM AEST(3:40 AM - 3:50 AM GMT)Agentforce Theatre
- YesOperationsNonprofitAgentforce NonprofitAgentforceArtificial IntelligenceIntermediateTheaterMAIN Session Catalog1:00 p.m. Wednesday, Jun 25Wednesday, Jun 25Discover how Nonprofit Cloud and AI agents can help keep your teams focused on the highest value work and support your external stakeholders 24/7.
- Wednesday, Jun 251:40 PM - 2:00 PM AEST(3:40 AM - 4:00 AM GMT)Theatre 1
2:00 PM AEST - Wednesday, Jun 25
- YesServiceAgentforce Field ServiceAgentforce ServiceArtificial IntelligenceBeginnerBreakoutMAIN Session Catalog2:00 p.m. Wednesday, Jun 25Wednesday, Jun 25The people you send on site are mission-critical. See how AI agents for mobile workers and the teams that support them will augment these highly skilled groups and create transformative efficiencies.
- Wednesday, Jun 252:20 PM - 2:50 PM AEST(4:20 AM - 4:50 AM GMT)Breakout B
- YesCommerceRetailAgentforceAgentforce RetailArtificial IntelligenceCustomer RelationshipsIntermediateBreakoutMAIN Session Catalog2:00 p.m. Wednesday, Jun 25Wednesday, Jun 25Transform customer relationships and operations with Agentforce for Retail. Add autonomous agents to boost conversions and delight customers throughout the unified shopper experience.
- Wednesday, Jun 252:20 PM - 2:50 PM AEST(4:20 AM - 4:50 AM GMT)Breakout A
- YesAdministratorIT Business LeaderAgentforceArchitecture and Data StrategyIntermediateTheaterMAIN Session Catalog2:00 p.m. Wednesday, Jun 25Wednesday, Jun 25Learn how Salesforce uses Agentforce to enhance self-service, boost case deflection, and power AI-driven support. Gain key insights and actionable takeaways to build your own Agentforce program.
- Wednesday, Jun 252:20 PM - 2:40 PM AEST(4:20 AM - 4:40 AM GMT)Theatre 1
- YesIT Business LeaderData 360DataBeginnerBreakoutMAIN Session Catalog2:00 p.m. Wednesday, Jun 25Wednesday, Jun 25Learn how Data Cloud powers your Customer 360 and Agentforce, and amplifies existing data lakes investments with Zero Copy to activate real-time insights and actions.
- Wednesday, Jun 252:20 PM - 2:50 PM AEST(4:20 AM - 4:50 AM GMT)Keynote Room
- YesMarketingAdministratorDeveloperIT Business LeaderSalesServiceAgentforceIntro to SalesforceBeginnerTheaterMAIN Session Catalog2:00 p.m. Wednesday, Jun 25Wednesday, Jun 25Learn how humans with agents deliver customer success together, with the power of the Salesforce portfolio.
- Wednesday, Jun 252:30 PM - 2:40 PM AEST(4:30 AM - 4:40 AM GMT)Agentforce Theatre
- YesMarketingAdministratorDeveloperIT Business LeaderSalesServiceAgentforceIntro to SalesforceBeginnerTheaterMAIN Session Catalog2:00 p.m. Wednesday, Jun 25Wednesday, Jun 25Learn how humans with agents deliver customer success together, with the power of the Salesforce portfolio.
- Wednesday, Jun 252:50 PM - 3:00 PM AEST(4:50 AM - 5:00 AM GMT)Agentforce Theatre
3:00 PM AEST - Wednesday, Jun 25
- YesIT Business LeaderOperationsSalesServiceManufacturingConsumer GoodsAgentforce Consumer GoodsArtificial IntelligenceIntermediateTheaterMAIN Session CatalogWednesday, Jun 253:00 p.m. Wednesday, Jun 25Learn how industry leaders leverage AI for a 360° customer view, seamless interactions, and growth. See how Salesforce powers integrated planning and omni-channel execution with data and AI.
- Wednesday, Jun 253:00 PM - 3:20 PM AEST(5:00 AM - 5:20 AM GMT)Theatre 1
- AutomationBeginnerBreakoutMAIN Session CatalogWednesday, Jun 253:00 p.m. Wednesday, Jun 25Join Deloitte, Department of Education Vic & Salesforce as we dive into partnership powering tech transformation & share insights on hurdles and strategies to overcome these during implementations.
- Wednesday, Jun 253:10 PM - 3:40 PM AEST(5:10 AM - 5:40 AM GMT)Breakout B
- YesMarketingAdministratorDeveloperIT Business LeaderSalesServiceAgentforceIntro to SalesforceBeginnerTheaterMAIN Session CatalogWednesday, Jun 253:00 p.m. Wednesday, Jun 25Learn how humans with agents deliver customer success together, with the power of the Salesforce portfolio.
- Wednesday, Jun 253:10 PM - 3:20 PM AEST(5:10 AM - 5:20 AM GMT)Agentforce Theatre
- YesIT Business LeaderAgentforce 360 PlatformData GovernanceIntermediateBreakoutMAIN Session CatalogWednesday, Jun 253:00 p.m. Wednesday, Jun 25Mastering data management, disaster recovery, and compliance is crucial especially as organisations are preparing for AI. Join us to learn strategies to organise, secure, and recover your data.
- Wednesday, Jun 253:10 PM - 3:40 PM AEST(5:10 AM - 5:40 AM GMT)Breakout A
- YesSmall Business OwnerSalesSalesforce StarterArtificial IntelligenceBeginnerBreakoutMAIN Session CatalogWednesday, Jun 253:00 p.m. Wednesday, Jun 25Scale smart with Salesforce! Discover the power of unified data to help you find, win, and keep customers, accelerating business growth.
- Wednesday, Jun 253:10 PM - 3:40 PM AEST(5:10 AM - 5:40 AM GMT)Keynote Room
- YesMarketingAdministratorDeveloperIT Business LeaderSalesServiceAgentforceIntro to SalesforceBeginnerTheaterMAIN Session CatalogWednesday, Jun 253:00 p.m. Wednesday, Jun 25Learn how humans with agents deliver customer success together, with the power of the Salesforce portfolio.
- Wednesday, Jun 253:30 PM - 3:40 PM AEST(5:30 AM - 5:40 AM GMT)Agentforce Theatre
- YesArchitectDeveloperIT Business LeaderAgentforceData 360Data GovernanceBeginnerTheaterMAIN Session CatalogWednesday, Jun 253:00 p.m. Wednesday, Jun 25Join us to discover the latest Data Cloud for governance features, including enhanced Agentforce trust, AI tagging, optimised access controls, data masking, data encryption and private connectivity.
- Wednesday, Jun 253:40 PM - 4:00 PM AEST(5:40 AM - 6:00 AM GMT)Theatre 1
- YesMarketingAdministratorDeveloperIT Business LeaderSalesServiceAgentforceIntro to SalesforceBeginnerTheaterMAIN Session CatalogWednesday, Jun 253:00 p.m. Wednesday, Jun 25Learn how humans with agents deliver customer success together, with the power of the Salesforce portfolio.
- Wednesday, Jun 253:50 PM - 4:00 PM AEST(5:50 AM - 6:00 AM GMT)Agentforce Theatre
4:00 PM AEST - Wednesday, Jun 25
- YesIT Business LeaderProfessional ServicesProfessional Services (Products)AgentforceArtificial IntelligenceBeginnerBreakoutMAIN Session Catalog4:00 p.m. Wednesday, Jun 25Wednesday, Jun 25Whether you’re getting started or scaling your digital workforce, Salesforce Professional Services experts share learnings and best practices to help future-proof your transformation with Agentforce.
- Wednesday, Jun 254:00 PM - 4:30 PM AEST(6:00 AM - 6:30 AM GMT)Keynote Room
- YesSalesAgentforce Revenue ManagementAutomationIntermediateBreakoutMAIN Session Catalog4:00 p.m. Wednesday, Jun 25Wednesday, Jun 25Manage quote-to-cash on an integrated revenue platform. Power agent-assisted quotes, AI-generated contracts, efficient order orchestration and accurate billing – on any channel with any revenue model.
- Wednesday, Jun 254:00 PM - 4:30 PM AEST(6:00 AM - 6:30 AM GMT)Breakout A
- YesIT Business LeaderSlackProductivityIntermediateBreakoutMAIN Session Catalog4:00 p.m. Wednesday, Jun 25Wednesday, Jun 25Ready for the digital labour revolution? See how you can rethink work with employee agents in Slack and unlock the power of AI, search, CRM data and collaboration all in one operating system for work.
- Wednesday, Jun 254:00 PM - 4:30 PM AEST(6:00 AM - 6:30 AM GMT)Breakout B
- YesMarketingAdministratorDeveloperIT Business LeaderSalesServiceAgentforceIntro to SalesforceBeginnerTheaterMAIN Session Catalog4:00 p.m. Wednesday, Jun 25Wednesday, Jun 25Learn how humans with agents deliver customer success together, with the power of the Salesforce portfolio.
- Wednesday, Jun 254:10 PM - 4:20 PM AEST(6:10 AM - 6:20 AM GMT)Agentforce Theatre
- YesAdministratorArchitectIT Business LeaderAgentforce 360 PlatformAgentforceData 360Artificial IntelligenceArchitecture and Data StrategyIntermediateTheaterMAIN Session Catalog4:00 p.m. Wednesday, Jun 25Wednesday, Jun 25Explore Salesforce’s multi-agent AI frameworks and Agentforce platform, aligned with industry standards like A2A and MCP to enable secure, scalable enterprise automation.
- Wednesday, Jun 254:20 PM - 4:40 PM AEST(6:20 AM - 6:40 AM GMT)Theatre 1
