Sessions

Explore 30+ sessions.

Real stories. Real impact.

Learn how leaders like Mahindra & Mahindra, MAHE, TASC, Pandora, and Tata Realty are transforming customer experience with agentic AI - automating support, accelerating sales, and driving growth.

Explore focused sessions across Slack, Sales & Service, Marketing & Commerce, Data, AI Consumption and more.

Don’t miss the keynote with Arundhati Bhattacharya, President & CEO, South Asia, Salesforce Discover the latest innovations in Agentforce 360 and how enterprises are becoming truly agentic.

All sessions are first come, first seated.

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47 sessions

9:00 AM IST - Tuesday, May 19

  • Theater
    Theater
    MAIN Session Catalog
    9:00 a.m. Tuesday, May 19
    1:00 p.m. Tuesday, May 19
    Tuesday, May 19
    Discover practical tips and power features that help you work smarter and reduce the noise in your day. Walk away with ten actionable ways to boost productivity and bring more calm to your workflow.
    Session Type: Theater
    • Tuesday, May 199:10 AM - 9:30 AM IST
      (3:40 AM - 4:00 AM GMT)
      Slack Theater
  • Theater
    Theater
    MAIN Session Catalog
    9:00 a.m. Tuesday, May 19
    3:00 p.m. Tuesday, May 19
    Tuesday, May 19
    In this session, we’ll take you behind the scenes of how Salesforce’s DET Customer Zero Team built and deployed the Sales Agent (Hero Agent) — from ideation to production. We’ll share real-world learnings, challenges, and outcomes from our journey as Customer Zero, and showcase how Agentforce is transforming the way our sellers work every day. This is a must-attend session for anyone exploring Agentforce for their own sales organization. Link to the deck
    Session Type: Theater
    • Tuesday, May 199:10 AM - 9:30 AM IST
      (3:40 AM - 4:00 AM GMT)
      Agentforce Theater
  • Agentforce 360 Platform
    Data 360
    Data Governance
    Breakout
    Breakout
    MAIN Session Catalog
    Tuesday, May 19
    9:00 a.m. Tuesday, May 19
    Discover how Data 360 activates trusted data and context from any data source, empowering your teams, AI and systems to deliver personalised experiences that drive measurable business growth.
    Session Type: Breakout
    • Tuesday, May 199:30 AM - 10:45 AM IST
      (4:00 AM - 5:15 AM GMT)
      Room 102
  • Agentforce 360 Platform
    Slack
    Customer Relationships
    Breakout
    Breakout
    MAIN Session Catalog
    Tuesday, May 19
    9:00 a.m. Tuesday, May 19
    Ready for the digital labor revolution? Learn how industry leaders are building their strategy with Agentforce and Slack. See employee agents in action with live demos of Slack’s newest innovations.
    Session Type: Breakout
    • Tuesday, May 199:30 AM - 10:45 AM IST
      (4:00 AM - 5:15 AM GMT)
      Room 205 A&B
  • Experience Cloud
    Heroku
    Agentforce 360 Platform
    Professional Services (Products)
    Data 360
    Architecture and Data Strategy
    Breakout
    Breakout
    MAIN Session Catalog
    Tuesday, May 19
    9:00 a.m. Tuesday, May 19
    This session covers the data reality, role of Data Cloud, and how Agentforce uses this foundation, outlines an “AI-ready data” checklist, and maps a 12–24 month architecture path.
    Session Type: Breakout
    • Tuesday, May 199:30 AM - 10:45 AM IST
      (4:00 AM - 5:15 AM GMT)
      Room 202
  • Theater
    Theater
    MAIN Session Catalog
    Tuesday, May 19
    4:00 p.m. Tuesday, May 19
    9:00 a.m. Tuesday, May 19
    AI agents are only as powerful as they are trustworthy. In this session, we explore how Salesforce has built security, safety, and responsible AI directly into the foundation of Agentforce — not as an afterthought, but as a first principle. We'll cover Salesforce's core Responsible AI commitments, take a deep dive into the Einstein Trust Layer and its critical security controls, and walk through the latest Agentforce security announcements including Agent Platform Tracing, Observability Quality Metrics (toxicity, adherence, feedback), Session Trace Export, and Gen AI Audit & Feedback. Attendees will leave with a clear understanding of how to deploy AI agents with confidence.
    Session Type: Theater
    • Tuesday, May 199:40 AM - 10:00 AM IST
      (4:10 AM - 4:30 AM GMT)
      Agentforce Theater
  • Theater
    Theater
    MAIN Session Catalog
    Tuesday, May 19
    2:00 p.m. Tuesday, May 19
    9:00 a.m. Tuesday, May 19
    Learn how 150k+ firms integrate their Microsoft tools with Slack to boost team efficiency, unify workflows, and maximize the ROI of their tech investments. Link to Deck
    Session Type: Theater
    • Tuesday, May 199:40 AM - 10:00 AM IST
      (4:10 AM - 4:30 AM GMT)
      Slack Theater
  • Data Governance
    Breakout
    Breakout
    MAIN Session Catalog
    Tuesday, May 19
    9:00 a.m. Tuesday, May 19
    Join Salesforce Trust & Security experts to discuss the path to DPDP compliance. We’ll explore how to implement Salesforce privacy and consent safeguards and end with live Q&A.
    Session Type: Breakout
    • Tuesday, May 199:45 AM - 10:45 AM IST
      (4:15 AM - 5:15 AM GMT)
      Room 206A

10:00 AM IST - Tuesday, May 19

  • Theater
    Theater
    MAIN Session Catalog
    10:00 a.m. Tuesday, May 19
    Tuesday, May 19
    Traditional automotive way of working is at an inflection point. Rising customer expectations, dealer productivity pressures and the need for smarter OEM decisioning are driving the future of Automotive Enterprises. In this session, discover how Salesforce AI agents can transform automotive sales and service — enhancing customer experiences, boosting dealer efficiency and enabling data-driven decisions for OEMs. We'll explore real-world agentic use cases and demonstrate how Agentforce empowers a Dealer Staff in their natural flow of work — turning intelligence into action on ground.
    Session Type: Theater
    • Tuesday, May 1910:00 AM - 10:25 AM IST
      (4:30 AM - 4:55 AM GMT)
      Industry & Partner Theater
  • Theater
    Theater
    MAIN Session Catalog
    5:00 p.m. Tuesday, May 19
    10:00 a.m. Tuesday, May 19
    Tuesday, May 19
    5:00 p.m. Tuesday, May 19
    Use Setup powered by Agentforce for admin tasks. Ask questions in natural language, navigate to Setup pages and get guided steps for user management and configuration. Link to the Deck
    Session Type: Theater
    • Tuesday, May 1910:10 AM - 10:30 AM IST
      (4:40 AM - 5:00 AM GMT)
      Agentforce Theater
  • Theater
    Theater
    MAIN Session Catalog
    10:00 a.m. Tuesday, May 19
    3:00 p.m. Tuesday, May 19
    Tuesday, May 19
    Explore how Slack becomes the command center for IT service management — where AI agents handle requests, route issues, and resolve incidents autonomously. See how a Slack-first approach transforms the employee IT experience from reactive ticketing to proactive, intelligent service delivery.
    Session Type: Theater
    • Tuesday, May 1910:10 AM - 10:30 AM IST
      (4:40 AM - 5:00 AM GMT)
      Slack Theater
  • Commerce
    Field Service
    Marketing
    MuleSoft
    Sales
    Agentforce 360 Platform
    Service
    Slack
    Tableau
    Data 360
    Salesforce on Salesforce
    Keynote
    Keynote
    MAIN Session Catalog
    10:00 a.m. Tuesday, May 19
    Tuesday, May 19
    Join leaders at Salesforce to explore what it means to become an Agentic Enterprise where humans and AI agents work together to drive customer success.
    Session Type: Keynote
    • Tuesday, May 1910:45 AM - 12:30 PM IST
      (5:15 AM - 7:00 AM GMT)
      Room Jasmine 2

12:00 PM IST - Tuesday, May 19

  • Yes
    Partner
    Agentforce 360 Platform
    Agentic AI
    Intermediate
    Keynote
    Understand how Agentic AI enables seamless collaboration between humans & AI agents to enhance productivity & decision making
    Explore how organizations can reimagine processes by eliminating repetitive tasks while empowering human roles.
    Learn how human & machine capabilities can drive innovation, efficiency, and enterprise transformation.
    Keynote
    MAIN Session Catalog
    12:00 p.m. Tuesday, May 19
    Tuesday, May 19
    This session explores how businesses can move beyond task automation to intelligent orchestration, where humans and AI agents work in seamless collaboration.
    Session Type: Keynote
    • Tuesday, May 1912:30 PM - 12:45 PM IST
      (7:00 AM - 7:15 AM GMT)
      Room Jasmine 2
  • Theater
    Theater
    MAIN Session Catalog
    12:00 p.m. Tuesday, May 19
    Tuesday, May 19
    2:00 p.m. Tuesday, May 19
    Learn how Agentforce helped reclaim over 200,000 annual hours for 15,000 sellers. This session goes behind the scenes of our Agentic Enterprise Sales Journey.
    Session Type: Theater
    • Tuesday, May 1912:30 PM - 12:50 PM IST
      (7:00 AM - 7:20 AM GMT)
      Agentforce Theater
  • Theater
    Theater
    MAIN Session Catalog
    12:00 p.m. Tuesday, May 19
    Tuesday, May 19
    Bridge the gap between AI and action by deploying Agentforce with Slack, creating a seamless environment for automated, intelligent work.
    Session Type: Theater
    • Tuesday, May 1912:30 PM - 12:50 PM IST
      (7:00 AM - 7:20 AM GMT)
      Trailblazer Theater

1:00 PM IST - Tuesday, May 19

  • Theater
    Theater
    MAIN Session Catalog
    Tuesday, May 19
    1:00 p.m. Tuesday, May 19
    4:00 p.m. Tuesday, May 19
    See how Salesforce uses Agentforce, Agentforce Service, and Slack to deliver 24/7 self-service, boost agent productivity, and support 200,000+ customers and with fast, trusted AI-powered support.
    Session Type: Theater
    • Tuesday, May 191:00 PM - 1:20 PM IST
      (7:30 AM - 7:50 AM GMT)
      Agentforce Theater
  • Theater
    Theater
    MAIN Session Catalog
    Tuesday, May 19
    1:00 p.m. Tuesday, May 19
    Transform ideas into apps, agents, and workflows using natural language.
    Link to deck
    Session Type: Theater
    • Tuesday, May 191:00 PM - 1:20 PM IST
      (7:30 AM - 7:50 AM GMT)
      Trailblazer Theater
  • Theater
    Theater
    MAIN Session Catalog
    9:00 a.m. Tuesday, May 19
    1:00 p.m. Tuesday, May 19
    Tuesday, May 19
    Discover practical tips and power features that help you work smarter and reduce the noise in your day. Walk away with ten actionable ways to boost productivity and bring more calm to your workflow.
    Session Type: Theater
    • Tuesday, May 191:30 PM - 1:50 PM IST
      (8:00 AM - 8:20 AM GMT)
      Slack Theater
  • Theater
    Theater
    MAIN Session Catalog
    1:00 p.m. Tuesday, May 19
    Tuesday, May 19
    The shift from AI pilots to production is the most significant transformation in the history of work. In the Agentic Enterprise, success isn't just about model capability—it’s about platform trust, governed orchestration, and the human-agent partnership. Join this high-impact Q&A, rooted in the technical depth of the India Trailblazer Community, to learn how your Salesforce expertise is being elevated. We’ll explore how developers are evolving into "Skill Builders," moving beyond repetitive tasks to focus on high-value "Imagination Work." Get a head start on designing trusted agentic systems using the Salesforce Platform. This is your greenfield opportunity to lead the era of Agentforce.
    Session Type: Theater
    • Tuesday, May 191:30 PM - 1:50 PM IST
      (8:00 AM - 8:20 AM GMT)
      Trailblazer Theater

2:00 PM IST - Tuesday, May 19

  • Theater
    Theater
    MAIN Session Catalog
    Tuesday, May 19
    3:00 p.m. Tuesday, May 19
    2:00 p.m. Tuesday, May 19
    What if you could build an enterprise mobile app through a simple conversation, and still get answers from your knowledge base even offline? Custom Agentic Mobile Apps let you generate native iOS and Android apps with natural language, no coding needed. Custom Agentic Personal Apps use on device AI to map user intent to Salesforce data, creating focused, personalized workflows with admin control. Agentforce for Mobile Publisher brings native Agentforce features into branded apps for customers and field teams. On device AI with Knowledge Articles enables fast, private, offline answers. Together, these advances turn mobile apps into personalized, intelligent work companions.
    Session Type: Theater
    • Tuesday, May 192:00 PM - 2:20 PM IST
      (8:30 AM - 8:50 AM GMT)
      Agentforce Theater
  • Field Service
    Agentforce 360 Platform
    Service
    Professional Services (Products)
    Agentic AI
    Keynote
    Keynote
    MAIN Session Catalog
    Tuesday, May 19
    2:00 p.m. Tuesday, May 19
    Discover how Agentforce Service brings customer service, IT, and field service together on one platform to resolve issues faster, reduce costs across channels, and deliver personalized experiences.
    Session Type: Keynote
    • Tuesday, May 192:00 PM - 2:45 PM IST
      (8:30 AM - 9:15 AM GMT)
      Room Jasmine 2
  • Commerce
    Field Service
    Marketing
    MuleSoft
    Revenue Management
    Agentforce 360 Platform
    Service
    Data 360
    Artificial Intelligence
    Workshop
    Workshop
    MAIN Session Catalog
    Tuesday, May 19
    2:00 p.m. Tuesday, May 19
    This session helps Agentforce users turn AI use cases into real scenarios and forecast usage using a simple framework—Persona, Problem, Situation, Action, Value—to estimate credit consumption.
    Session Type: Workshop
    • Tuesday, May 192:00 PM - 3:00 PM IST
      (8:30 AM - 9:30 AM GMT)
      Room 102
  • Commerce
    Experience Cloud
    Marketing
    Data 360
    Productivity
    Breakout
    Breakout
    MAIN Session Catalog
    Tuesday, May 19
    2:00 p.m. Tuesday, May 19
    Discover how AI-powered marketing sparks real-time customer conversations and transforms every channel into a personalised, two-way experience.
    Session Type: Breakout
    • Tuesday, May 192:00 PM - 2:45 PM IST
      (8:30 AM - 9:15 AM GMT)
      Room 204 A&B
  • Theater
    Theater
    MAIN Session Catalog
    Tuesday, May 19
    2:00 p.m. Tuesday, May 19
    Stop switching tabs. Use SFDX and Agentforce DX to build, edit, and debug agents locally. Learn to use the CLI and Interactive Preview to iterate on Agent Script and Apex actions in real time.
    Session Type: Theater
    • Tuesday, May 192:00 PM - 2:20 PM IST
      (8:30 AM - 8:50 AM GMT)
      Trailblazer Theater
  • Theater
    Theater
    MAIN Session Catalog
    Tuesday, May 19
    2:00 p.m. Tuesday, May 19
    9:00 a.m. Tuesday, May 19
    Learn how 150k+ firms integrate their Microsoft tools with Slack to boost team efficiency, unify workflows, and maximize the ROI of their tech investments. Link to Deck
    Session Type: Theater
    • Tuesday, May 192:00 PM - 2:20 PM IST
      (8:30 AM - 8:50 AM GMT)
      Slack Theater
  • Theater
    Theater
    MAIN Session Catalog
    12:00 p.m. Tuesday, May 19
    Tuesday, May 19
    2:00 p.m. Tuesday, May 19
    Learn how Agentforce helped reclaim over 200,000 annual hours for 15,000 sellers. This session goes behind the scenes of our Agentic Enterprise Sales Journey.
    Session Type: Theater
    • Tuesday, May 192:30 PM - 2:50 PM IST
      (9:00 AM - 9:20 AM GMT)
      Agentforce Theater
  • Theater
    Theater
    MAIN Session Catalog
    Tuesday, May 19
    4:00 p.m. Tuesday, May 19
    2:00 p.m. Tuesday, May 19
    Get introduced to Slackbot — your always-on AI companion that helps you stay on top of priorities, find information instantly, and get more done without switching context. See how conversational AI is reshaping the way individuals work inside Slack.
    Session Type: Theater
    • Tuesday, May 192:30 PM - 2:50 PM IST
      (9:00 AM - 9:20 AM GMT)
      Slack Theater
  • Theater
    Theater
    MAIN Session Catalog
    Tuesday, May 19
    2:00 p.m. Tuesday, May 19
    Learn about the security model for internal and external facing agents and best practices on sharing data with Agentforce.
    Session Type: Theater
    • Tuesday, May 192:30 PM - 2:50 PM IST
      (9:00 AM - 9:20 AM GMT)
      Trailblazer Theater

3:00 PM IST - Tuesday, May 19

  • Heroku
    MuleSoft
    Agentforce 360 Platform
    Slack
    Tableau
    Data 360
    Data Governance
    Keynote
    Keynote
    MAIN Session Catalog
    Tuesday, May 19
    3:00 p.m. Tuesday, May 19
    Deliver Trusted Enterprise Context through #1 Data Foundation - Data 360, Informatica, MuleSoft, and Tableau. Turn unified, governed data into intelligence that powers agent, workflow and interaction
    Session Type: Keynote
    • Tuesday, May 193:00 PM - 4:00 PM IST
      (9:30 AM - 10:30 AM GMT)
      Room Jasmine 2
  • Theater
    Theater
    MAIN Session Catalog
    Tuesday, May 19
    3:00 p.m. Tuesday, May 19
    4:00 p.m. Tuesday, May 19
    Get more out of Salesforce where work happens: Slack. See how Slackbot, Salesforce channels, and more transform CRM into conversation, plus practical tips to put it all into action.
    Session Type: Theater
    • Tuesday, May 193:00 PM - 3:20 PM IST
      (9:30 AM - 9:50 AM GMT)
      Slack Theater
  • Theater
    Theater
    MAIN Session Catalog
    Tuesday, May 19
    3:00 p.m. Tuesday, May 19
    2:00 p.m. Tuesday, May 19
    What if you could build an enterprise mobile app through a simple conversation, and still get answers from your knowledge base even offline? Custom Agentic Mobile Apps let you generate native iOS and Android apps with natural language, no coding needed. Custom Agentic Personal Apps use on device AI to map user intent to Salesforce data, creating focused, personalized workflows with admin control. Agentforce for Mobile Publisher brings native Agentforce features into branded apps for customers and field teams. On device AI with Knowledge Articles enables fast, private, offline answers. Together, these advances turn mobile apps into personalized, intelligent work companions.
    Session Type: Theater
    • Tuesday, May 193:00 PM - 3:20 PM IST
      (9:30 AM - 9:50 AM GMT)
      Agentforce Theater
  • Sales
    Agentforce 360 Platform
    Sales Performance Management
    Success Plans
    Intro to Salesforce
    Breakout
    Breakout
    MAIN Session Catalog
    Tuesday, May 19
    3:00 p.m. Tuesday, May 19
    Manual tasks cap growth. Let Agentforce Sales tackle prospecting, scheduling, and CRM updates 24/7 — elevating your strategic sellers to focus exclusively on building relationships and closing deals.
    Session Type: Breakout
    • Tuesday, May 193:00 PM - 4:00 PM IST
      (9:30 AM - 10:30 AM GMT)
      Room 204 A&B
  • Theater
    Theater
    MAIN Session Catalog
    Tuesday, May 19
    3:00 p.m. Tuesday, May 19
    Discover how developers build agentic apps using Enterprise Search and Search Agent APIs in Data 360 to ground results, reason over data, and power conversational search Agentforce Coworker turns Salesforce Global Search into a conversational experience—taking users from question to insight and action in one flow, grounded in enterprise data via Agentforce + Data 360. In this session, we’ll show how it works and how developers can build apps on top of Ask Agentforce APIs
    Session Type: Theater
    • Tuesday, May 193:00 PM - 3:20 PM IST
      (9:30 AM - 9:50 AM GMT)
      Trailblazer Theater
  • Theater
    Theater
    MAIN Session Catalog
    3:00 p.m. Tuesday, May 19
    Tuesday, May 19
    Discover how the Agentforce well-architected framework guides you through end-to-end best practices from designing scalable topics to writing clear prompts and building reliable agent actions.
    Session Type: Theater
    • Tuesday, May 193:30 PM - 3:50 PM IST
      (10:00 AM - 10:20 AM GMT)
      Trailblazer Theater
  • Theater
    Theater
    MAIN Session Catalog
    9:00 a.m. Tuesday, May 19
    3:00 p.m. Tuesday, May 19
    Tuesday, May 19
    In this session, we’ll take you behind the scenes of how Salesforce’s DET Customer Zero Team built and deployed the Sales Agent (Hero Agent) — from ideation to production. We’ll share real-world learnings, challenges, and outcomes from our journey as Customer Zero, and showcase how Agentforce is transforming the way our sellers work every day. This is a must-attend session for anyone exploring Agentforce for their own sales organization. Link to the deck
    Session Type: Theater
    • Tuesday, May 193:30 PM - 3:50 PM IST
      (10:00 AM - 10:20 AM GMT)
      Agentforce Theater
  • Theater
    Theater
    MAIN Session Catalog
    10:00 a.m. Tuesday, May 19
    3:00 p.m. Tuesday, May 19
    Tuesday, May 19
    Explore how Slack becomes the command center for IT service management — where AI agents handle requests, route issues, and resolve incidents autonomously. See how a Slack-first approach transforms the employee IT experience from reactive ticketing to proactive, intelligent service delivery.
    Session Type: Theater
    • Tuesday, May 193:30 PM - 3:50 PM IST
      (10:00 AM - 10:20 AM GMT)
      Slack Theater
  • Yes
    IT Business Leader
    Agentforce
    Artificial Intelligence
    Advanced
    Theater
    Identifying high-impact AI use cases aligned with measurable ROI
    Integrating AI seamlessly within existing enterprise ecosystems
    Establishing governance frameworks for responsible AI adoption
    Theater
    MAIN Session Catalog
    3:00 p.m. Tuesday, May 19
    Tuesday, May 19
    In this session at Agentforce World Tour Mumbai 2026, TechMatrix unpacks the real-world challenges enterprises face during AI adoption and presents a structured, outcome-oriented transformation framework
    Session Type: Theater
    • Tuesday, May 193:45 PM - 4:10 PM IST
      (10:15 AM - 10:40 AM GMT)
      Industry & Partner Theater

4:00 PM IST - Tuesday, May 19

  • Theater
    Theater
    MAIN Session Catalog
    Tuesday, May 19
    4:00 p.m. Tuesday, May 19
    Master Agentforce to build business-ready agents. Learn to optimize responses, prevent hallucinations, and drive efficiency using proven best practices from 15+ real-world customer deployments.
    Session Type: Theater
    • Tuesday, May 194:00 PM - 4:20 PM IST
      (10:30 AM - 10:50 AM GMT)
      Trailblazer Theater
  • Theater
    Theater
    MAIN Session Catalog
    Tuesday, May 19
    4:00 p.m. Tuesday, May 19
    2:00 p.m. Tuesday, May 19
    Get introduced to Slackbot — your always-on AI companion that helps you stay on top of priorities, find information instantly, and get more done without switching context. See how conversational AI is reshaping the way individuals work inside Slack.
    Session Type: Theater
    • Tuesday, May 194:00 PM - 4:20 PM IST
      (10:30 AM - 10:50 AM GMT)
      Slack Theater
  • Theater
    Theater
    MAIN Session Catalog
    Tuesday, May 19
    4:00 p.m. Tuesday, May 19
    9:00 a.m. Tuesday, May 19
    AI agents are only as powerful as they are trustworthy. In this session, we explore how Salesforce has built security, safety, and responsible AI directly into the foundation of Agentforce — not as an afterthought, but as a first principle. We'll cover Salesforce's core Responsible AI commitments, take a deep dive into the Einstein Trust Layer and its critical security controls, and walk through the latest Agentforce security announcements including Agent Platform Tracing, Observability Quality Metrics (toxicity, adherence, feedback), Session Trace Export, and Gen AI Audit & Feedback. Attendees will leave with a clear understanding of how to deploy AI agents with confidence.
    Session Type: Theater
    • Tuesday, May 194:00 PM - 4:20 PM IST
      (10:30 AM - 10:50 AM GMT)
      Agentforce Theater
  • Theater
    Theater
    MAIN Session Catalog
    Tuesday, May 19
    4:00 p.m. Tuesday, May 19
    Logistics operations are riddled with friction — delayed shipments, manual claims processing, disconnected carrier data, and customers demanding real-time answers. What if an AI agent could handle all of that autonomously? In this session, I will take you on a live demo journey of Agentforce for Logistics — showing how intelligent agents can automatically detect, process, and resolve logistics claims end-to-end, without human intervention. From shipment exceptions to supplier escalations, watch Agentforce eliminate the manual grind that costs logistics teams thousands of hours every year. Walk away with a clear picture of how Salesforce's agentic AI platform can transform your logistics and supply chain operations.
    Session Type: Theater
    • Tuesday, May 194:15 PM - 5:00 PM IST
      (10:45 AM - 11:30 AM GMT)
      Industry & Partner Theater
  • Theater
    Theater
    MAIN Session Catalog
    Tuesday, May 19
    4:00 p.m. Tuesday, May 19
    Master governance for MuleSoft Agent Fabric. Build visibility into agent behavior, lifecycle management, and observability patterns to ensure secure, compliant, and production-ready deployments.
    Session Type: Theater
    • Tuesday, May 194:30 PM - 4:50 PM IST
      (11:00 AM - 11:20 AM GMT)
      Trailblazer Theater
  • Theater
    Theater
    MAIN Session Catalog
    Tuesday, May 19
    1:00 p.m. Tuesday, May 19
    4:00 p.m. Tuesday, May 19
    See how Salesforce uses Agentforce, Agentforce Service, and Slack to deliver 24/7 self-service, boost agent productivity, and support 200,000+ customers and with fast, trusted AI-powered support.
    Session Type: Theater
    • Tuesday, May 194:30 PM - 4:50 PM IST
      (11:00 AM - 11:20 AM GMT)
      Agentforce Theater
  • Theater
    Theater
    MAIN Session Catalog
    Tuesday, May 19
    3:00 p.m. Tuesday, May 19
    4:00 p.m. Tuesday, May 19
    Get more out of Salesforce where work happens: Slack. See how Slackbot, Salesforce channels, and more transform CRM into conversation, plus practical tips to put it all into action.
    Session Type: Theater
    • Tuesday, May 194:40 PM - 5:00 PM IST
      (11:10 AM - 11:30 AM GMT)
      Slack Theater

5:00 PM IST - Tuesday, May 19

  • Theater
    Theater
    MAIN Session Catalog
    5:00 p.m. Tuesday, May 19
    10:00 a.m. Tuesday, May 19
    Tuesday, May 19
    5:00 p.m. Tuesday, May 19
    Use Setup powered by Agentforce for admin tasks. Ask questions in natural language, navigate to Setup pages and get guided steps for user management and configuration. Link to the Deck
    Session Type: Theater
    • Tuesday, May 195:00 PM - 5:20 PM IST
      (11:30 AM - 11:50 AM GMT)
      Agentforce Theater
  • Theater
    Theater
    MAIN Session Catalog
    5:00 p.m. Tuesday, May 19
    Tuesday, May 19
    Learn how to use Code Extension to run custom Python code on your Data 360 data. Discover the end-to-end process from authoring to monitoring, and unlock new use cases.
    Session Type: Theater
    • Tuesday, May 195:00 PM - 5:20 PM IST
      (11:30 AM - 11:50 AM GMT)
      Trailblazer Theater
  • Theater
    Theater
    MAIN Session Catalog
    5:00 p.m. Tuesday, May 19
    10:00 a.m. Tuesday, May 19
    Tuesday, May 19
    5:00 p.m. Tuesday, May 19
    Use Setup powered by Agentforce for admin tasks. Ask questions in natural language, navigate to Setup pages and get guided steps for user management and configuration. Link to the Deck
    Session Type: Theater
    • Tuesday, May 195:30 PM - 5:50 PM IST
      (12:00 PM - 12:20 PM GMT)
      Trailblazer Theater
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