Build an agent and add new topics to define what your agent can handle. Learn to wire routing, extend functionality with actions, and test everything in preview mode.
Wed, Apr 29, 179 sessions
8:00 AM EDT - Wednesday, Apr 29
- YesAdministratorAgentforceData 360Agentic AIBeginnerHands-on TrainingPlease bring your own laptop to participate.Identify Agent Script core blocks and their specific roles in solving complex conversational orchestration challenges.Write Agent Script syntax to define declarative agent instructions, capabilities, and conditional logic.Build a functional agent in Agentforce Builder using Agent Script, then validate it in the preview environment.Hands-on TrainingYesMAIN Session Catalog11:00 a.m. Wednesday, Apr 291:00 p.m. Wednesday, Apr 298:00 a.m. Wednesday, Apr 29Wednesday, Apr 292:00 p.m. Wednesday, Apr 29Required equipment: Please bring your own laptop to participate.
- Wednesday, Apr 298:30 AM - 9:30 AM EDT(12:30 PM - 1:30 PM GMT)Hands-on Training (Room 504B, Level 5)FIRST COME FIRST SEATED
Session Type: Hands-on Training - YesAdministratorData AnalystAgentforce 360 PlatformData 360Data ActivationBeginnerHands-on TrainingPlease bring your own laptop to participate.Evaluate Data 360 features and use cases to identify strategic opportunities for improving business outcomes.Deploy batch ingestion from Agentforce 360 to harmonize multi-source data within the Data 360 model.Unify disparate data sources into a single customer profile to establish a definitive source of truth.Hands-on TrainingYesMAIN Session Catalog1:00 p.m. Wednesday, Apr 2911:00 a.m. Wednesday, Apr 298:00 a.m. Wednesday, Apr 29Wednesday, Apr 29Get hands-on with Data 360. Learn to connect, ingest, harmonize, then unify data to create a single source of truth.Required equipment: Please bring your own laptop to participate.
- Wednesday, Apr 298:30 AM - 9:30 AM EDT(12:30 PM - 1:30 PM GMT)Hands-on Training (Room 504A, Level 5)FIRST COME FIRST SEATED
Session Type: Hands-on Training
9:00 AM EDT - Wednesday, Apr 29
- YesAdministratorIT Business LeaderOperationsAgentforce 360 PlatformSuccess PlansAgentforceProductivityBeginnerTheaterLearn how to spot common AI fears across teams and learn how to address them proactively.Use five strategies to boost trust and confidence in Agentforce.Build a simple plan to drive everyday AI adoption with real-world examples.TheaterYesMAIN Session CatalogWednesday, Apr 292:00 p.m. Wednesday, Apr 299:00 a.m. Wednesday, Apr 29Rolling out Agentforce? Learn five practical strategies to inspire confidence, spark curiosity, and help your teams feel excited and equipped to use AI in their daily work.
- Wednesday, Apr 299:00 AM - 9:20 AM EDT(1:00 PM - 1:20 PM GMT)Customer Success Theater (Campground, Level 3)FIRST COME FIRST SEATED
Session Type: Theater - YesAdministratorDeveloperAgentforce 360 PlatformAgentforceAgentic AIBeginnerWorkshopPlease bring your own laptop to participate.Learn the four-step framework for agent and application development.Learn how to decide which tools to use for your use case, team size, and development maturity.Discover the power of Agentforce Vibes for AI-accelerated development.WorkshopYesMAIN Session CatalogWednesday, Apr 299:00 a.m. Wednesday, Apr 29Bring your laptop and learn how to build quickly with low-code, pro-code, and vibe-code, test efficiently, and deploy securely, all while ensuring solution scalability and data protection.Required equipment: Please bring your own laptop to participate.
- Wednesday, Apr 299:00 AM - 9:45 AM EDT(1:00 PM - 1:45 PM GMT)IT & Data Lounge Workshop (Room 503, Level 5)FIRST COME FIRST SEATED
Session Type: Workshop - YesSalesSalesAgentic AIBeginnerWorkshopPlease bring your own laptop to participate.WorkshopYesMAIN Session CatalogWednesday, Apr 299:00 a.m. Wednesday, Apr 29Discover how Agentforce Sales uses AI to streamline selling with pipeline management and Account Management, keeping deals accurate, surfacing insights, and helping teams move forward with confidence.Required equipment: Please bring your own laptop to participate.
- Wednesday, Apr 299:00 AM - 9:45 AM EDT(1:00 PM - 1:45 PM GMT)Sales Lounge (Room 502, Level 5)FIRST COME FIRST SEATED
Session Type: Workshop - YesAdministratorServiceServiceAgentforceAgentic AIIntermediateWorkshopPlease bring your own laptop to participate.Learn how to build an AI Service Assistant for your customer service teams.Learn how to leverage topics, instructions, and actions to generate multi-step action plans.Learn how to create adaptive experiences with dynamic service plans so reps can easily resolve more complex cases.WorkshopYesMAIN Session CatalogWednesday, Apr 299:00 a.m. Wednesday, Apr 29See how easy it is to learn how to deploy step-by-step service plans with Service Rep Assistant in this practical workshop. Learn how topics, instructions, and actions help automate case resolution.Required equipment: Please bring your own laptop to participate.
- Wednesday, Apr 299:00 AM - 9:45 AM EDT(1:00 PM - 1:45 PM GMT)Service Lounge (Room 502, Level 5)FIRST COME FIRST SEATED
Session Type: Workshop - YesPartnerAdministratorDeveloperAgentforce 360 PlatformAgentforceAgentic AIBeginnerTheaterLearn how to start turning your idea into a business.Discover how Salesforce helps you build with the capabilities of the Agentforce 360 Platform.Understand how to begin your journey as a Salesforce ISV Partner.TheaterYesMAIN Session CatalogWednesday, Apr 299:00 a.m. Wednesday, Apr 29Learn how you can transform your expertise into a scalable business with Agentforce 360. Hear the success story of a company who built its business on the platform with speed, scale and agility.
- Wednesday, Apr 299:00 AM - 9:20 AM EDT(1:00 PM - 1:20 PM GMT)Theater 2 (Campground, Level 3)FIRST COME FIRST SEATED
Session Type: Theater - YesDeveloperData 360Data ActivationBeginnerTheaterTheaterYesMAIN Session CatalogWednesday, Apr 299:00 a.m. Wednesday, Apr 29Learn how to securely build custom data pipelines and extend Data 360 with your own code, accelerating AI-driven insights natively.
- Wednesday, Apr 299:00 AM - 9:20 AM EDT(1:00 PM - 1:20 PM GMT)Trailblazer Theater (Campground, Level 3)FIRST COME FIRST SEATED
Session Type: Theater - YesIT Business LeaderServiceSalesServiceCustomer RelationshipsBeginnerTheaterDiscover how you can unify your channels, AI, and CRM on one platform to deliver seamless, personalized service at scale.Learn what an agentic contact center looks like in practice and the outcomes it can unlock for your business.Apply lessons from Compass's agentic customer experience journey to accelerate your own path to connected service.TheaterYesMAIN Session CatalogWednesday, Apr 299:00 a.m. Wednesday, Apr 29See how Compass Working Capital moved from disconnected channels to proactive, personalized service at scale, and what their agentic contact center journey means for yours.
- Wednesday, Apr 299:00 AM - 9:20 AM EDT(1:00 PM - 1:20 PM GMT)Theater 1 (Campground, Level 3)FIRST COME FIRST SEATED
Session Type: Theater - YesCommerceServiceRetailConsumer GoodsServiceAgentforceAgentic AIBeginnerTheaterLearn how cross-functional teams (merchandising, styling, and operations) can be structured within Slack.Identify Slack features and workflows that accelerate decision making.Apply lessons from a personal styling service's Slack setup to design a connected workspace.TheaterYesMAIN Session CatalogWednesday, Apr 299:00 a.m. Wednesday, Apr 29See how a personal styling service brings merchandising, styling, and ops together in Slack—creating a workspace that keeps teams connected, decisions moving, and the business in sync.
- Wednesday, Apr 299:00 AM - 9:20 AM EDT(1:00 PM - 1:20 PM GMT)Theater 3 (Campground, Level 3)FIRST COME FIRST SEATED
Session Type: Theater - YesIT Business LeaderAgentforceSalesforce on SalesforceBeginnerTheaterLearn about the agentic development lifecycle (ADLC).Understand how to build cross-functional teams that can effectively deploy and manage agents.Understand key differences between agentic development and software development.TheaterYesMAIN Session CatalogWednesday, Apr 292:00 p.m. Wednesday, Apr 299:00 a.m. Wednesday, Apr 29Discover the stages of Salesforce’s Agentic Development Life Cycle. Learn how to break down jobs into tasks, monitor agent quality, and run the “performance reviews” agents need to be autonomous.
- Wednesday, Apr 299:00 AM - 9:20 AM EDT(1:00 PM - 1:20 PM GMT)Salesforce on Salesforce Theater (Campground, Level 3)FIRST COME FIRST SEATED
Session Type: Theater - YesIT Business LeaderOperationsHealthcare and Life SciencesHealthLife SciencesAgentforceAgentic AIBeginnerRoundtableLearn a five-step framework to move your organization from business need to measurable and deployable agents.Define specific KPIs and success metrics that translate technical AI milestones into tangible healthcare business value.Collaborate with your peers in discussing how to solve for value realization within your organization.RoundtableYesMAIN Session CatalogWednesday, Apr 299:00 a.m. Wednesday, Apr 29Master the five essential steps to go from identifying business needs to launching live AI agents. Learn to build scalable roadmaps, leverage low effort solutions, and drive rapid healthcare ROI.
- Wednesday, Apr 299:00 AM - 9:45 AM EDT(1:00 PM - 1:45 PM GMT)Roundtable (Room 501A, Level 5)FIRST COME FIRST SEATED
Session Type: Roundtable - YesAdministratorExecutiveFinancial ServicesFinancial ServicesAgentforceAgentic AIBeginnerRoundtableUnify acquisition, origination, servicing, and collections to create a single, connected borrower experience.Transform every lifecycle stage, from intelligent loan product assistance to proactive, empathetic debt recovery.RoundtableYesMAIN Session CatalogWednesday, Apr 299:00 a.m. Wednesday, Apr 29Unify lending from origination to collections on one platform. Learn how AI automates tasks to deliver funds faster, freeing teams to provide trusted advice that drives true financial wellness.
- Wednesday, Apr 299:00 AM - 9:45 AM EDT(1:00 PM - 1:45 PM GMT)Financial Services Lounge (Room 404, Level 4)FIRST COME FIRST SEATED
Session Type: Roundtable - YesAdministratorTrailheadCareersBeginnerCommunity NetworkingYesMAIN Session CatalogWednesday, Apr 299:00 a.m. Wednesday, Apr 29Kick off your Agentforce World Tour NYC journey. Meet attendees, connect with local user group leaders, get insider tips, and build connections to navigate, learn, and maximize your event experience.
- Wednesday, Apr 299:00 AM - 9:45 AM EDT(1:00 PM - 1:45 PM GMT)Community Networking (Campground, Level 3)FIRST COME FIRST SEATED
Session Type: Community Networking - YesIT Business LeaderData 360Data ActivationBeginnerRoundtableDefine effective agentic business use cases with a proven methodology.Define solution capabilities needed to realize the use case benefits.Overcome concerns by learning about a real implementation experience.RoundtableYesMAIN Session CatalogWednesday, Apr 299:00 a.m. Wednesday, Apr 29Get started with your first Data 360 use cases. Learn how to define, develop, and determine all of the necessary components to get started.
- Wednesday, Apr 299:00 AM - 9:45 AM EDT(1:00 PM - 1:45 PM GMT)IT & Data Lounge Roundtable (Room 503, Level 5)FIRST COME FIRST SEATED
Session Type: Roundtable - YesConsultantFinance and AccountingOperationsFinancial ServicesProfessional ServicesProfessional Services (Products)AgentforceAgentic AIBeginnerTheaterLearn how Certinia’s platform uniquely enables you to show up as one team for your customer.See a demonstration of how AI is becoming an indispensable tool for navigating this complexity.Learn the principles for organizations striving for customer-centricity.TheaterYesMAIN Session CatalogWednesday, Apr 299:00 a.m. Wednesday, Apr 29Siloed tools block the context AI needs to work. Learn how to give your hybrid workforce — people and agents — the full picture to automate services and success workflows and accelerate time to value.
- Wednesday, Apr 299:00 AM - 9:20 AM EDT(1:00 PM - 1:20 PM GMT)Theater 4 (Campground, Level 3)FIRST COME FIRST SEATED
Session Type: Theater - YesFinance and AccountingSalesSalesSales Performance ManagementProductivityBeginnerTheaterTheaterYesMAIN Session CatalogWednesday, Apr 299:00 a.m. Wednesday, Apr 29High-performing sales teams put sellers first — from planning to paycheck. See how unified SPM with built-in data and AI connects planning, enablement, execution, and incentives in Agentforce Sales.
- Wednesday, Apr 299:30 AM - 9:50 AM EDT(1:30 PM - 1:50 PM GMT)Theater 3 (Campground, Level 3)FIRST COME FIRST SEATED
Session Type: Theater - YesOperationsAgentforceAgentic AIIntermediateTheaterIdentify how fragmented, multi-team processes create inefficiency and risk.Learn how AI agents orchestrate and automate work across systems and stakeholders.Discover how continuous improvement promotes faster, more efficient operations.TheaterYesMAIN Session CatalogWednesday, Apr 299:00 a.m. Wednesday, Apr 29Still managing complex processes across teams in email and spreadsheets? Learn the 3 steps to digitize, automate, and continuously improve your processes with Agentforce Operations.
- Wednesday, Apr 299:30 AM - 9:50 AM EDT(1:30 PM - 1:50 PM GMT)Theater 2 (Campground, Level 3)FIRST COME FIRST SEATED
Session Type: Theater - YesDeveloperData 360Data ActivationBeginnerTheaterTheaterYesMAIN Session CatalogWednesday, Apr 299:00 a.m. Wednesday, Apr 29Ground your agent development with the Unified Catalog and Metadata Context. Use Model Context Protocols (MCP) to provide the metadata context Agentforce needs to build secure, scalable solutions.
- Wednesday, Apr 299:30 AM - 9:50 AM EDT(1:30 PM - 1:50 PM GMT)Trailblazer Theater (Campground, Level 3)FIRST COME FIRST SEATED
Session Type: Theater - YesAdministratorSalesSalesAgentforceSalesforce on SalesforceBeginnerTheaterLearn how Agentforce 360 helps boost sales productivity with Agentforce Sales, Data 360, and Slack.Learn about our Agentforce deployment playbook and how we measure success and ROI.Learn practitioner best practices and tips.TheaterYesMAIN Session CatalogWednesday, Apr 299:00 a.m. Wednesday, Apr 293:00 p.m. Wednesday, Apr 29Learn how Salesforce helps boost sales productivity with Agentforce. Learn about our Agentforce deployment playbook, how we measure success and ROI, learnings, and best practices.
- Wednesday, Apr 299:30 AM - 9:50 AM EDT(1:30 PM - 1:50 PM GMT)Salesforce on Salesforce Theater (Campground, Level 3)FIRST COME FIRST SEATED
Session Type: Theater - YesAdministratorSalesFinancial ServicesSlackAgentforceAgentic AIIntermediateTheaterTheaterYesMAIN Session CatalogWednesday, Apr 299:00 a.m. Wednesday, Apr 29Learn how Slackbot transforms Slack, your system of engagement, into an intelligent workspace. Use AI that has the context of your work. Search your CRM, analyze files, and create what you need.
- Wednesday, Apr 299:30 AM - 9:50 AM EDT(1:30 PM - 1:50 PM GMT)Theater 1 (Campground, Level 3)FIRST COME FIRST SEATED
Session Type: Theater - YesIT Business LeaderOperationsEducationPublic SectorPublic SectorAgentforceArtificial IntelligenceIntermediateTheaterUnderstand how to apply AI incrementally within existing business processes to promote immediate, high‑impact results.Discover how a focused, “start small” AI strategy can scale across an organization.Learn best practices for business-to-technology collaboration that accelerate AI solution success.TheaterYesMAIN Session CatalogWednesday, Apr 299:00 a.m. Wednesday, Apr 29Hear how New Jersey’s Department of Education and Slalom used Agentforce to enhance transcript review, cut processing time from days to hours, and free up staff to better support future educators.
- Wednesday, Apr 299:30 AM - 9:50 AM EDT(1:30 PM - 1:50 PM GMT)Theater 4 (Campground, Level 3)FIRST COME FIRST SEATED
Session Type: Theater
10:00 AM EDT - Wednesday, Apr 29
11:00 AM EDT - Wednesday, Apr 29
- YesAdministratorIT Business LeaderOperationsAgentforce 360 PlatformSuccess PlansProductivityBeginnerTheaterDevelop a strategic framework to drive CRM adoption by building a leadership committee and aligning with key business goals.Implement user-centric change management and training strategies to increase engagement and ensure long-term success.Apply data-driven insights and simplified processes to measure success and maximize the value of your Salesforce investment.TheaterYesMAIN Session Catalog11:00 a.m. Wednesday, Apr 29Wednesday, Apr 293:00 p.m. Wednesday, Apr 29Adoption = Business Value. Learn six proven strategies to get your teams up and running quickly with Salesforce and drive long-term success from your CRM investment.
- Wednesday, Apr 2911:30 AM - 11:50 AM EDT(3:30 PM - 3:50 PM GMT)Customer Success Theater (Campground, Level 3)FIRST COME FIRST SEATED
Session Type: Theater - YesIT Business LeaderAgentforceAgentic AIBeginnerTheaterIdentify legacy ITSM limits and how AI agents resolve manual routing and root cause analysis.Discover how to unify IT services on one platform to speed up resolutions and lower costs.Explore AI agent demos for labor-intensive tasks like automated onboarding, endpoint pings, and incident summarization.TheaterYesMAIN Session Catalog11:00 a.m. Wednesday, Apr 29Wednesday, Apr 29Legacy ITSM is dead. Experience what’s next with Agentforce IT Service. Join us to see how you can power faster, smarter support and better employee experiences with Agentforce and Slack.
- Wednesday, Apr 2911:30 AM - 11:50 AM EDT(3:30 PM - 3:50 PM GMT)Theater 3 (Campground, Level 3)FIRST COME FIRST SEATED
Session Type: Theater - YesAdministratorOperationsAgentforceAgentic AIBeginnerTheaterLearn how to bring AI into the flow of work to automate everyday tasks.See how Prompt Builder powers workflows to move work forward.Understand how Agentforce Grid executes workflows at scale.TheaterYesMAIN Session Catalog11:00 a.m. Wednesday, Apr 29Wednesday, Apr 29See how Prompt Builder and Agentforce Grid bring AI into the flow of work. Learn how teams automate everyday tasks and executes workflows to move faster and operate at scale.
- Wednesday, Apr 2911:30 AM - 11:50 AM EDT(3:30 PM - 3:50 PM GMT)Theater 1 (Campground, Level 3)FIRST COME FIRST SEATED
Session Type: Theater - YesMarketingExecutiveMedia and EntertainmentInformaticaData 360Agentic AIBeginnerRoundtablePlease bring your own laptop to participate.RoundtableYesMAIN Session Catalog11:00 a.m. Wednesday, Apr 29Wednesday, Apr 29AI in sports fails without unified, trusted data. Learn how Data 360 and Informatica can help teams connect fan data, power personalization, and drive revenue through Marketing Cloud.Required equipment: Please bring your own laptop to participate.
- Wednesday, Apr 2911:30 AM - 12:15 PM EDT(3:30 PM - 4:15 PM GMT)Roundtable + Workshop (Room 501A, Level 5)FIRST COME FIRST SEATED
Session Type: Roundtable - YesIT Business LeaderAgentforceData 360Data ActivationBeginnerWorkshopWorkshopYesMAIN Session Catalog11:00 a.m. Wednesday, Apr 29Wednesday, Apr 29Blueprint your modern data architecture and refine AI use cases. Leaders will build a solid data foundation for Agentforce while learning to scale efficiently with smart consumption strategies.
- Wednesday, Apr 2911:30 AM - 12:15 PM EDT(3:30 PM - 4:15 PM GMT)IT & Data Lounge Workshop (Room 503, Level 5)FIRST COME FIRST SEATED
Session Type: Workshop - YesAdministratorSalesFinancial ServicesManufacturingSalesAgentforceAgentic AIBeginnerBreakoutLearn how to evolve your sales organization from one where reps spend 60% of their week on administrative tasks to an agentic era.Understand how to leverage specific Agentforce tools to accelerate the sales cycle.Optimize the last mile of revenue management.BreakoutYesMAIN Session Catalog11:00 a.m. Wednesday, Apr 29Wednesday, Apr 29Manual tasks cap growth. Let Agentforce Sales tackle prospecting, scheduling, and CRM updates 24/7. Elevate your strategic sellers who exclusively focus on building relationships and closing deals.
- Wednesday, Apr 2911:30 AM - 12:00 PM EDT(3:30 PM - 4:00 PM GMT)Breakout 4 (Campground, Level 3)FIRST COME FIRST SEATED
Session Type: Breakout - YesServiceTechnologyAgentforceArtificial IntelligenceIntermediateBreakoutUnify agents with Five9 Fusion and Agentforce for seamless customer experiences.Leverage AI to transform every customer interaction and elevate the customer experience.Optimize contact center workflows natively with Five9 Fusion for greater efficiency.BreakoutYesMAIN Session Catalog11:00 a.m. Wednesday, Apr 29Wednesday, Apr 29Five9 Fusion for Salesforce transforms your contact center natively within Salesforce. Ignite Agentforce AI-powered connections and streamline workflows natively to enhance every customer interaction.
- Wednesday, Apr 2911:30 AM - 12:00 PM EDT(3:30 PM - 4:00 PM GMT)Breakout 5 (Campground, Level 3)FIRST COME FIRST SEATED
Session Type: Breakout - YesOperationsSalesServiceSalesServiceSlackProductivityBeginnerRoundtableIdentify where Slack and Agentforce together can create the highest-value opportunities for your teams.Discover how peers are using Agentforce in Slack, Slackbot, and automation to streamline work across sales, service, and more.Leave with practical tips for deepening your Slack and Agentforce setup based on real-world use cases from the room.RoundtableYesMAIN Session Catalog11:00 a.m. Wednesday, Apr 29Wednesday, Apr 29When Slack and Salesforce work as one, teams move faster and customers get better experiences. Share what’s working, swap strategies, and leave with practical ways to work better with them together.
- Wednesday, Apr 2911:30 AM - 12:15 PM EDT(3:30 PM - 4:15 PM GMT)Slack Lounge (Room 501B, Level 5)FIRST COME FIRST SEATED
Session Type: Roundtable - YesAdministratorAgentforceData 360Agentic AIBeginnerHands-on TrainingPlease bring your own laptop to participate.Identify Agent Script core blocks and their specific roles in solving complex conversational orchestration challenges.Write Agent Script syntax to define declarative agent instructions, capabilities, and conditional logic.Build a functional agent in Agentforce Builder using Agent Script, then validate it in the preview environment.Hands-on TrainingYesMAIN Session Catalog11:00 a.m. Wednesday, Apr 291:00 p.m. Wednesday, Apr 298:00 a.m. Wednesday, Apr 29Wednesday, Apr 292:00 p.m. Wednesday, Apr 29Build an agent and add new topics to define what your agent can handle. Learn to wire routing, extend functionality with actions, and test everything in preview mode.Required equipment: Please bring your own laptop to participate.
- Wednesday, Apr 2911:30 AM - 12:30 PM EDT(3:30 PM - 4:30 PM GMT)Hands-on Training (Room 504B, Level 5)FIRST COME FIRST SEATED
Session Type: Hands-on Training - YesAdministratorSalesRevenue ManagementBeginnerWorkshopPlease bring your own laptop to participate.WorkshopYesMAIN Session Catalog11:00 a.m. Wednesday, Apr 29Wednesday, Apr 29Learn to configure deals, automate approvals, manage fulfillment, and drive growth with visibility across the full revenue lifecycle.Required equipment: Please bring your own laptop to participate.
- Wednesday, Apr 2911:30 AM - 12:15 PM EDT(3:30 PM - 4:15 PM GMT)Sales Lounge (Room 502, Level 5)FIRST COME FIRST SEATED
Session Type: Workshop - YesAdministratorData AnalystAgentforce 360 PlatformData 360Data ActivationBeginnerHands-on TrainingPlease bring your own laptop to participate.Evaluate Data 360 features and use cases to identify strategic opportunities for improving business outcomes.Deploy batch ingestion from Agentforce 360 to harmonize multi-source data within the Data 360 model.Unify disparate data sources into a single customer profile to establish a definitive source of truth.Hands-on TrainingYesMAIN Session Catalog1:00 p.m. Wednesday, Apr 2911:00 a.m. Wednesday, Apr 298:00 a.m. Wednesday, Apr 29Wednesday, Apr 29Get hands-on with Data 360. Learn to connect, ingest, harmonize, then unify data to create a single source of truth.Required equipment: Please bring your own laptop to participate.
- Wednesday, Apr 2911:30 AM - 12:30 PM EDT(3:30 PM - 4:30 PM GMT)Hands-on Training (Room 504A, Level 5)FIRST COME FIRST SEATED
Session Type: Hands-on Training - YesAdministratorOperationsSlackSalesforce on SalesforceBeginnerTheaterLearn how Salesforce uses Slack agents to automate sales and IT requests every day.Dig into how Salesforce has build-out customizations in Slack to tackle everyday work.Learn how Salesforce developed processes, quantified productivity gains, and gained internal alignment.TheaterYesMAIN Session Catalog11:00 a.m. Wednesday, Apr 29Wednesday, Apr 293:00 p.m. Wednesday, Apr 29Discover how Salesforce uses Slackbot and the whole Slack platform to automate processes, reduce ticket volume, speed up resolution times, and boost productivity across IT, sales, and more.
- Wednesday, Apr 2911:30 AM - 11:50 AM EDT(3:30 PM - 3:50 PM GMT)Salesforce on Salesforce Theater (Campground, Level 3)FIRST COME FIRST SEATED
Session Type: Theater - YesOperationsServiceField ServiceServiceAgentic AIBeginnerWorkshopPlease bring your own laptop to participate.Configure Agentforce: Learn how to activate Agentforce, create a data library, and set up prompt templates.Deploy AI agents: Learn how to use agents for proactive customer outreach and grounded troubleshooting searches.Boost field productivity: Learn how to generate automated pre-work briefs and work summaries for mobile technicians.WorkshopYesMAIN Session Catalog11:00 a.m. Wednesday, Apr 29Wednesday, Apr 29Join us to get hands-on with Agentforce. Our experts will guide you through how to deploy time-saving features such as autonomous scheduling and how to customize templates for your unique use cases.Required equipment: Please bring your own laptop to participate.
- Wednesday, Apr 2911:30 AM - 12:15 PM EDT(3:30 PM - 4:15 PM GMT)Service Lounge (Room 502, Level 5)FIRST COME FIRST SEATED
Session Type: Workshop - YesDeveloperAgentforceSalesforce on SalesforceBeginnerTheaterTheaterYesMAIN Session Catalog11:00 a.m. Wednesday, Apr 29Wednesday, Apr 29Build your Agentic Enterprise on a trusted, open, and unified platform. Learn the basics of the Agentforce 360 Platform to help you make the most of its powerful tools and automation.
- Wednesday, Apr 2911:30 AM - 11:50 AM EDT(3:30 PM - 3:50 PM GMT)Trailblazer Theater (Campground, Level 3)FIRST COME FIRST SEATED
Session Type: Theater
