Learn how Slack transforms the way marketing teams work by bringing the people, partners, and tools they need into one place.
Wed, Jun 08, 87 sessions
- YesMarketingAgentforce MarketingSlackSlackPublicMarketingFinancial ServicesDNU Retail and Consumer GoodsDNU Travel, Transportation, and HospitalityBreakout SessionAutomationHyper-PersonalizationThought Leadership1:00 p.m. Wednesday, Jun 08Wednesday, Jun 08
- Wednesday, Jun 81:00 PM - 1:40 PM CDTRoom W184-bc
- YesAgentforce CommerceAgentforce MarketingSuccess PlansCustomer Success GroupPublicExecutiveITNew CustomerTheater SessionHyper-PersonalizationConnected Data3:00 p.m. Wednesday, Jun 08Wednesday, Jun 08Want to transform your business? Technology implementations require new ways of working. Join us to learn the 5 steps to long-term success on Salesforce, curated from working with 150K+ customers.
- Wednesday, Jun 83:00 PM - 3:20 PM CDTLake Huron Theater
- YesAgentforce CommerceAgentforce MarketingAgentforce ServiceTrailblazer Owned/Led - CommercePublicCommerceHealthcare and Life SciencesRetailDNU Retail and Consumer GoodsTheater SessionHyper-Personalization2:00 p.m. Wednesday, Jun 08Wednesday, Jun 08Discover how VSP leveraged Commerce Cloud, Marketing Cloud, Order Management, and Service Cloud to provide connected customer journeys for their eyewear brand, Eyeconic.
- Wednesday, Jun 82:00 PM - 2:20 PM CDTLake Huron Theater
- YesAgentforce CommerceCommerce Cloud SolutionsPublicCommerceDeveloperITHealthcare and Life SciencesRetailDNU Retail and Consumer GoodsTheater SessionThought Leadership12:00 p.m. Thursday, Jun 09Thursday, Jun 0911:00 a.m. Wednesday, Jun 08Wednesday, Jun 08Not all headless architectures are created equal. Learn 6 steps every headless implementation should follow to unlock control over the UX layer, operational agility, and improved performance.
- Wednesday, Jun 811:30 AM - 11:50 AM CDTLake Huron Theater
- Thursday, Jun 912:00 PM - 12:20 PM CDTLake Huron Theater
- YesAgentforce CommerceDeveloperExecutiveITDNU Consumer ProductsDNU High TechDNU Retail and Consumer GoodsTheater SessionConnected Data12:00 p.m. Thursday, Jun 0910:00 a.m. Thursday, Jun 092:00 p.m. Wednesday, Jun 08Thursday, Jun 094:00 p.m. Wednesday, Jun 082:00 p.m. Thursday, Jun 09Wednesday, Jun 08Alibaba Cloud is the digital technology and intelligence backbone of the Alibaba Group and the #1 public cloud provider in China and APAC. Learn how Alibaba Cloud supports businesses around the world.
- Wednesday, Jun 82:00 PM - 2:20 PM CDTAlibaba Theater
- Wednesday, Jun 84:00 PM - 4:20 PM CDTAlibaba Theater
- Thursday, Jun 910:00 AM - 10:20 AM CDTAlibaba Theater
- Thursday, Jun 912:00 PM - 12:20 PM CDTAlibaba Theater
- Thursday, Jun 92:00 PM - 2:20 PM CDTAlibaba Theater
- YesAgentforce Revenue ManagementSales Cloud SolutionsPublicAdministratorFinance and AccountingITDNU Communications and MediaDNU High TechManufacturingTheater SessionConnected Data10:00 a.m. Thursday, Jun 09Thursday, Jun 0911:00 a.m. Wednesday, Jun 08Wednesday, Jun 08See how Revenue Cloud can help you deploy self-service experiences to any buying channel, with any monetization mode, delivering the best flexibility to your customers with Subscription Management.
- Wednesday, Jun 811:30 AM - 11:50 AM CDTLake Erie Theater
- Thursday, Jun 910:30 AM - 10:50 AM CDTLake Erie Theater
- YesAgentforce ServiceThought LeadershipPublicExecutiveService and SupportDNU Consumer ProductsProfessional ServicesDNU Retail and Consumer GoodsTheater SessionAutomationThought Leadership3:00 p.m. Thursday, Jun 095:00 p.m. Wednesday, Jun 08Thursday, Jun 09Wednesday, Jun 08We’ll share research-based principles for using automation and measurement to combat the Great Resignation of service workers — by creating centering agent opportunity, mastery, and purpose.
- Wednesday, Jun 85:00 PM - 5:20 PM CDTLake Superior Theater
- Thursday, Jun 93:30 PM - 3:50 PM CDTLake Michigan Theater
- YesAgentforce MarketingAgentforce SalesSales Performance ManagementMarketing Cloud SolutionsPublicMarketingSalesService and SupportFinancial ServicesBreakout SessionAutomationWednesday, Jun 0812:00 p.m. Wednesday, Jun 08Many marketers work with siloed tools that make it hard to align with sales. See how Marketing Cloud Account Engagement, formerly Pardot, helps marketers generate leads and easily pass them to sales.
- Wednesday, Jun 812:30 PM - 1:10 PM CDTRoom W-183a
- YesAnalyticsAppExchangeAgentforce MarketingMarketing Cloud SolutionsPublicMarketingPartnerProduct ManagementFinancial ServicesDNU Retail and Consumer GoodsDNU Travel, Transportation, and HospitalityTheater SessionHyper-PersonalizationConnected Data3:00 p.m. Wednesday, Jun 08Thursday, Jun 099:00 a.m. Thursday, Jun 09Wednesday, Jun 08Maximize your CDP AppExchange investment and ROI with connected identity: Recognize customers across online and offline channels, and leverage insights to create rich and personalized experiences.
- Wednesday, Jun 83:30 PM - 3:50 PM CDTLake Michigan Theater
- Thursday, Jun 99:00 AM - 9:20 AM CDTLake Michigan Theater
- YesAgentforce MarketingTrailblazer Owned/Led - MarketingPublicMarketingOperationsDNU High TechTheater SessionAutomationConnected Data4:00 p.m. Wednesday, Jun 08Wednesday, Jun 08In this session, you will learn how to create new email experiences using AMP for email in Salesforce Marketing Cloud. Discover the capabilities of AMP emails for building rich and highly engaging emails with real-time content.
- Wednesday, Jun 84:00 PM - 4:20 PM CDTLake Michigan Theater
- YesAgentforce MarketingTrailblazer Owned/Led - MarketingPublicMarketingArchitectNew CustomerDNU Communications and MediaDNU Retail and Consumer GoodsDNU Travel, Transportation, and HospitalityTheater SessionHyper-PersonalizationConnected Data3:00 p.m. Wednesday, Jun 08Wednesday, Jun 08Harness the energy of a big event to grow your email subscribers. This session will show you how to build an acquisition campaign around a big moment and how to connect the customer experience.
- Wednesday, Jun 83:00 PM - 3:20 PM CDTLake Michigan Theater
- YesAgentforce MuleSoftAgentforce ServiceMulesoftPublicCommerceMarketingService and SupportDNU Consumer ProductsRetailTheater SessionAutomation3:00 p.m. Wednesday, Jun 08Wednesday, Jun 08Don’t wait on IT. See how business users can connect and automate marketing, commerce, and service processes across third-party apps right from within Salesforce — thanks to MuleSoft Composer.
- Wednesday, Jun 83:30 PM - 3:50 PM CDTLake Erie Theater
- YesIntegrationAgentforce MuleSoftAgentforce 360 PlatformPlatformPublicAdministratorITDNU High TechRetailDNU Retail and Consumer GoodsBreakout SessionAutomationConnected Data3:00 p.m. Wednesday, Jun 08Wednesday, Jun 08Learn how to build automation across any system with the power of the Salesforce Platform and MuleSoft. Grow faster and drive customer relationships by freeing your team to spend time with customers.
- Wednesday, Jun 83:00 PM - 3:40 PM CDTRoom W-183b
- YesMarketingAgentforce MarketingPardotMarketing Cloud SolutionsPublicMarketingConsultantOperationsHands on WorkshopAutomationCareer DevelopmentConnected Data2:00 p.m. Wednesday, Jun 08Wednesday, Jun 08Bring your laptop and join us for this hands-on session where you’ll learn how to automate your lead lifecycle process using dynamic lists, tasks, and campaigns through Pardot's Engagement Studio.
- Wednesday, Jun 82:00 PM - 3:00 PM CDTRoom W-187
- YesAgentforce CommerceCustomer Success GroupPublicCommerceMarketingConsultantManufacturingRetailDNU Retail and Consumer GoodsCircles of SuccessHyper-PersonalizationWednesday, Jun 0812:00 p.m. Wednesday, Jun 08Circle of Success: Join this small group discussion on how today’s B2B buyer has B2C expectations. Learn best practices for increasing revenue, attracting new customers, and maximizing ROI.
- Wednesday, Jun 812:00 PM - 12:45 PM CDTRoom W-184d
- YesAgentforce CommerceAgentforce ServiceCustomer Success GroupPublicAdministratorArchitectDeveloperDNU Consumer ProductsRetailDNU Retail and Consumer GoodsCircles of SuccessConnected Data1:00 p.m. Wednesday, Jun 08Wednesday, Jun 08Circle of Success: Join this small group discussion on why data strategy is important for cross-cloud success. Explore how to exceed customer expectations and learn cross-cloud best practices.
- Wednesday, Jun 81:00 PM - 1:45 PM CDTRoom W-184d
- YesSponsorsTheater Session3:00 p.m. Wednesday, Jun 08Wednesday, Jun 08A heart-warming discussion on shipping: The Stay Beautiful Foundation highlights how ShipStation optimized its shipping process, quickly getting beauty in the hands of women who are battling cancer.
- Wednesday, Jun 83:30 PM - 3:50 PM CDTLake Huron Theater
- YesTableauCRM AnalyticsTableauPublicCommerceMarketingData AnalystBreakout SessionThought LeadershipConnected Data3:00 p.m. Wednesday, Jun 08Wednesday, Jun 08Supercharge your market relevance and business growth with connected data for winning customer journeys. Learn how Tableau is empowering the B2C economy with automated data-driven insights.
- Wednesday, Jun 83:30 PM - 4:10 PM CDTRoom W-183c
- YesAgentforce CommerceTrailblazer Owned/Led - CommercePublicCommerceManufacturingRetailDNU Retail and Consumer GoodsTheater SessionConnected Data3:00 p.m. Thursday, Jun 09Thursday, Jun 091:00 p.m. Wednesday, Jun 08Wednesday, Jun 08Learn how manufacturers, distributors, and retailers can best prepare for implementation of B2B Commerce and OMS for B2B, B2C, and B2B2C, and walk away with a readiness kit to set you up for success.
- Wednesday, Jun 81:00 PM - 1:20 PM CDTLake Huron Theater
- Thursday, Jun 93:00 PM - 3:20 PM CDTLake Huron Theater
- YesAgentforce EducationAgentforce MarketingAgentforce SalesSalesforce for Edu/NonprofitPublicMarketingConsultantExecutiveEducationTheater SessionConnected Data4:00 p.m. Wednesday, Jun 08Wednesday, Jun 08Learn how Indiana University uses human-centered design to develop and deliver impactful prospective student content to reach —and even surpass— admissions goals.
- Wednesday, Jun 84:00 PM - 4:20 PM CDTLake Superior Theater
- YesAgentforce CommerceCommerce Cloud SolutionsPublicCommercePartnerDeveloperDNU Consumer ProductsManufacturingDNU Retail and Consumer GoodsTheater SessionCareer DevelopmentConnected Data5:00 p.m. Wednesday, Jun 08Wednesday, Jun 08Explore the new ISV opportunities with Salesforce Commerce for B2B, B2C, and Order Management, and learn how ISVs are building one managed package across multiple Salesforce Commerce Cloud products.
- Wednesday, Jun 85:00 PM - 5:20 PM CDTLake Huron Theater
- YesPlatformPublicTheater SessionThursday, Jun 091:00 p.m. Wednesday, Jun 0811:00 a.m. Thursday, Jun 09Wednesday, Jun 08Learn how to use admin-friendly connectors to connect data from AWS Services, like Amazon DynamoDB and Amazon Athena, into Salesforce Objects and easily use them in the Lightning App or Flow Builder.
- Wednesday, Jun 81:00 PM - 1:20 PM CDTLake Erie Theater
- Thursday, Jun 911:30 AM - 11:50 AM CDTLake Erie Theater
- YesAgentforce MarketingMarketing Cloud SolutionsPublicMarketingNew CustomerTheater SessionAutomationConnected Data1:00 p.m. Thursday, Jun 095:00 p.m. Wednesday, Jun 08Thursday, Jun 09Wednesday, Jun 08As privacy changes force email marketers to get innovative, this session discusses the background and simple strategies for how to adapt your email marketing approach.
- Wednesday, Jun 85:00 PM - 5:20 PM CDTLake Erie Theater
- Thursday, Jun 91:00 PM - 1:20 PM CDTLake Michigan Theater
- YesSponsorsPublicTheater Session2:00 p.m. Wednesday, Jun 08Wednesday, Jun 08See Stern Partners’ ambitious digital transformation designed to drive strategic business goals by optimizing commerce for multiple brands, streamlining tech stacks, and improving customer experience.
- Wednesday, Jun 82:30 PM - 2:50 PM CDTLake Huron Theater
- YesAgentforce HealthAgentforce MarketingSalesforce for HLSPublicMarketingExecutiveITHealthcare and Life SciencesBreakout SessionHyper-PersonalizationThought LeadershipConnected DataWednesday, Jun 0812:00 p.m. Wednesday, Jun 08Learn how leading health organizations are building relationships with the health consumers they serve to earn trust and drive greater engagement.
- Wednesday, Jun 812:00 PM - 12:45 PM CDTRoom W184-bc
- YesMarketingAgentforce MarketingPardotMarketing Cloud SolutionsPublicMarketingConsultantOtherHands on WorkshopAutomationCareer DevelopmentHyper-PersonalizationThursday, Jun 099:00 a.m. Thursday, Jun 09Wednesday, Jun 0812:00 p.m. Wednesday, Jun 08Bring your laptop and join us for this hands-on session to learn how to create an entry event, set a goal, and define customer interactions all within Journey Builder.
- Wednesday, Jun 812:00 PM - 1:30 PM CDTRoom W-187
- Thursday, Jun 99:30 AM - 11:00 AM CDTRoom W-187
- YesAgentforce MarketingSlackSlackPublicMarketingTheater SessionAutomationHyper-PersonalizationThought Leadership4:00 p.m. Wednesday, Jun 08Wednesday, Jun 08Learn how Slack helps marketers drive better campaign outcomes with streamlined collaboration and stronger alignment with partners, all while boosting team morale and culture.
- Wednesday, Jun 84:00 PM - 4:20 PM CDTLake Erie Theater
- YesAgentforce MarketingTrailblazer Owned/Led - MarketingPublicMarketingAdministratorNew CustomerTheater SessionCareer DevelopmentThought Leadership11:00 a.m. Wednesday, Jun 08Wednesday, Jun 08Building the right team with the right combination of soft and hard skills is critical for success. This session will provide insights and guidelines to build your marketing automation dream team.
- Wednesday, Jun 811:30 AM - 11:50 AM CDTLake Michigan Theater
- YesAnalyticsMarketingAgentforce MarketingMarketing Cloud SolutionsPublicMarketingData AnalystExecutiveDNU Communications and MediaHealthcare and Life SciencesDNU High TechBreakout SessionAutomationThought LeadershipConnected Data11:00 a.m. Wednesday, Jun 08Wednesday, Jun 08Data helps marketers create personalized, trusted customer experiences and drive greater ROI. Learn how to effectively harness cross-channel data to drive outcomes across the entire customer journey
- Wednesday, Jun 811:30 AM - 12:10 PM CDTRoom W-183a
- YesAgentforce MarketingSponsorsPublicMarketingITNew CustomerDNU Travel, Transportation, and HospitalityBreakout Session4:00 p.m. Wednesday, Jun 08Wednesday, Jun 08Learn how Salesforce CDP and Acxiom data and identity solutions work together to increase reach, fuel personalization and enable omnichannel multitouch attribution.
- Wednesday, Jun 84:30 PM - 5:10 PM CDTRoom W-183c
- YesMarketingMarketing Cloud SolutionsPublicMarketingTheater SessionAutomationHyper-PersonalizationConnected Data2:00 p.m. Wednesday, Jun 08Thursday, Jun 092:00 p.m. Thursday, Jun 09Wednesday, Jun 08In this session learn how breakthrough brands are using Marketing Cloud personalization to deliver website visits that drive more relevant customer experiences at this critical online touchpoint.
- Wednesday, Jun 82:30 PM - 2:50 PM CDTLake Michigan Theater
- Thursday, Jun 92:30 PM - 2:50 PM CDTLake Erie Theater
- YesAgentforce CommerceExperience CloudAgentforce MarketingSponsorsPublicMarketingExecutiveITHealthcare and Life SciencesDNU Retail and Consumer GoodsDNU Travel, Transportation, and HospitalityBreakout Session1:00 p.m. Wednesday, Jun 08Wednesday, Jun 08Enable personalized experiences with three key steps: Identify existing vs. desired state using a maturity model, establish a data and identity foundation, build incrementally using product thinking.
- Wednesday, Jun 81:30 PM - 2:10 PM CDTRoom W-183a
- YesAgentforce CommerceAgentforce MarketingSponsorsCommerceMarketingPartnerDNU Consumer ProductsRetailDNU Retail and Consumer GoodsTheater SessionWednesday, Jun 0812:00 p.m. Wednesday, Jun 08Join OTO to learn how over 75-retailers are putting their sales agents at their heart of their omnichannel strategy to deliver informed and personalized shopping experiences for customers.
- Wednesday, Jun 812:30 PM - 12:50 PM CDTLake Erie Theater
- YesAgentforce CommerceAgentforce MarketingAgentforce ServiceTrailblazer Owned/Led - CommercePublicCommerceArchitectDeveloperDNU Consumer ProductsManufacturingDNU Retail and Consumer GoodsTheater SessionAutomation4:00 p.m. Wednesday, Jun 08Wednesday, Jun 08Dropshipping offers retailers an opportunity to increase its reach with third-party sellers. Learn how VidaXL achieved success with 25,000+ dropshippers, and to get the most of your implementation.
- Wednesday, Jun 84:00 PM - 4:20 PM CDTLake Huron Theater
- YesAgentforce MarketingMarketing Cloud SolutionsPublicMarketingTheater SessionAutomationConnected Data1:00 p.m. Thursday, Jun 095:00 p.m. Wednesday, Jun 08Thursday, Jun 09Wednesday, Jun 08Building a great email program requires a robust skill set: strategy, deliverability, content, creative, CX. We'll share the must-have pieces from CTAs to AI for the old faithful to the cutting edge.
- Wednesday, Jun 85:00 PM - 5:20 PM CDTLake Michigan Theater
- Thursday, Jun 91:30 PM - 1:50 PM CDTLake Huron Theater
- YesExperience CloudAgentforce ServiceCustomer Success GroupPublicService and SupportDNU High TechDNU Travel, Transportation, and HospitalityCircles of SuccessAutomation2:00 p.m. Wednesday, Jun 08Wednesday, Jun 08Circle of Success: Join this small group discussion on how self-service experience improves customer satisfaction. Learn best practices on launching a branded help center to deflect common questions.
- Wednesday, Jun 82:00 PM - 2:45 PM CDTRoom W-184d
- YesAgentforce ManufacturingMarketingPardotMarketing Cloud SolutionsPublicMarketingAdministratorConsultantHands on WorkshopCareer Development3:00 p.m. Wednesday, Jun 083:00 p.m. Thursday, Jun 09Thursday, Jun 09Wednesday, Jun 08Join us for this informative session to learn more about the career path of the in-demand Trailblazer in marketing and how to build resume worthy skills through credentialing.
- Wednesday, Jun 83:30 PM - 4:30 PM CDTRoom W-187
- Thursday, Jun 93:00 PM - 4:00 PM CDTRoom W-187
- YesAgentforce CommerceCommerce Cloud SolutionsPublicCommerceExecutiveMerchandisingDNU Consumer ProductsRetailDNU Retail and Consumer GoodsBreakout SessionAutomationHyper-PersonalizationConnected Data1:00 p.m. Wednesday, Jun 08Wednesday, Jun 08Today's retailers require the ability to adapt to any environment and reach customers everywhere. Learn how our commerce customers use our trusted, clicks-to-code platform to accelerate growth.
- Wednesday, Jun 81:00 PM - 1:40 PM CDTRoom W-183b
- YesAgentforce CommerceAgentforce MarketingAgentforce ServiceSalesforce for RCGPublicEntrepreneurExecutiveMerchandisingDNU Consumer ProductsRetailDNU Retail and Consumer GoodsTheater SessionThought LeadershipConnected Data3:00 p.m. Wednesday, Jun 0812:00 p.m. Thursday, Jun 09Thursday, Jun 09Wednesday, Jun 08Learn from the behaviors of billions of shoppers to inform insights and predictions for holiday 2022 and drive readiness across marketing, commerce, customer service, and the store and associates.
- Wednesday, Jun 83:00 PM - 3:20 PM CDTLake Superior Theater
- Thursday, Jun 912:30 PM - 12:50 PM CDTLake Superior Theater
- YesAnalyticsMarketingAgentforce MarketingMarketing Cloud SolutionsPublicMarketingData AnalystExecutiveDNU Consumer ProductsFinancial ServicesRetailBreakout SessionAutomationThought LeadershipConnected Data4:00 p.m. Wednesday, Jun 08Wednesday, Jun 08Marketers need data and analytics to foster customer relationships and drive growth. Learn how to build a data strategy, optimize results, and maximize spend and ROI with intelligence.
- Wednesday, Jun 84:30 PM - 5:10 PM CDTRoom W-183a
- YesAgentforce CommerceAgentforce MarketingMarketing Cloud SolutionsPublicCommerceMarketingExecutiveDNU Consumer ProductsRetailDNU Retail and Consumer GoodsBreakout SessionHyper-PersonalizationConnected Data2:00 p.m. Wednesday, Jun 08Wednesday, Jun 08Digital transformation requires personalization across touchpoints beyond marketing. Learn how to get a 360-degree view of your customer, personalize interactions, and build loyalty to drive growth.
- Wednesday, Jun 82:30 PM - 3:10 PM CDTRoom W-183a
- YesAgentforce CommerceCommerceExecutiveITDNU Consumer ProductsRetailDNU Retail and Consumer GoodsTheater SessionConnected Data3:00 p.m. Wednesday, Jun 081:00 p.m. Thursday, Jun 093:00 p.m. Thursday, Jun 095:00 p.m. Wednesday, Jun 08Thursday, Jun 091:00 p.m. Wednesday, Jun 089:00 a.m. Thursday, Jun 0911:00 a.m. Thursday, Jun 09Wednesday, Jun 08China is the world’s largest online retail market. Learn about China’s unique ecommerce ecosystem and how Salesforce and Alibaba are working together to drive customer success in the region.
- Wednesday, Jun 81:00 PM - 1:20 PM CDTAlibaba Theater
- Wednesday, Jun 83:00 PM - 3:20 PM CDTAlibaba Theater
- Wednesday, Jun 85:00 PM - 5:20 PM CDTAlibaba Theater
- Thursday, Jun 99:00 AM - 9:20 AM CDTAlibaba Theater
- Thursday, Jun 911:00 AM - 11:20 AM CDTAlibaba Theater
- Thursday, Jun 91:00 PM - 1:20 PM CDTAlibaba Theater
- Thursday, Jun 93:00 PM - 3:20 PM CDTAlibaba Theater
- YesAgentforce CommerceSponsorsPublicCommerceMarketingExecutiveDNU Consumer ProductsRetailDNU Retail and Consumer GoodsTheater SessionWednesday, Jun 0812:00 p.m. Wednesday, Jun 08China is the world’s largest online retail market. Learn about China’s unique ecommerce ecosystem and how Salesforce and Alibaba are working together to drive customer success in the region.
- Wednesday, Jun 812:00 PM - 12:20 PM CDTLake Erie Theater
- YesAgentforce CommerceAgentforce MarketingAgentforce ServiceSponsorsCommerceMarketingExecutiveRetailDNU Retail and Consumer GoodsTheater SessionWednesday, Jun 0812:00 p.m. Wednesday, Jun 08Learn how DECIEM, a beauty industry disruptor, is investing in Salesforce Commerce, OMS, CDP, Service Cloud & Marketing Cloud to create a global, omni-channel experience for conscience consumers.
- Wednesday, Jun 812:30 PM - 12:50 PM CDTLake Superior Theater
- YesAgentforce CommerceAgentforce MarketingAgentforce ServiceSalesforce for RCGPublicCommerceMarketingITDNU Consumer ProductsRetailDNU Retail and Consumer GoodsTheater SessionHyper-PersonalizationConnected Data1:00 p.m. Thursday, Jun 092:00 p.m. Wednesday, Jun 08Thursday, Jun 09Wednesday, Jun 08Hear how a family-owned wine company with a portfolio of 17 brands personalizes every touchpoint with one unified view of the consumer.
- Wednesday, Jun 82:00 PM - 2:20 PM CDTLake Superior Theater
- Thursday, Jun 91:30 PM - 1:50 PM CDTLake Superior Theater
- YesAgentforce MarketingSalesforce for HLSMarketingHealthcare and Life SciencesTheater SessionThought LeadershipConnected Data2:00 p.m. Wednesday, Jun 08Wednesday, Jun 08Learn how life sciences organizations are building more personalized digital interactions with patients and clinicians.
- Wednesday, Jun 82:30 PM - 2:50 PM CDTLake Superior Theater
- YesAgentforce MarketingThought LeadershipPublicMarketingArchitectITDNU Communications and MediaMedia and EntertainmentNonprofitTheater SessionThought Leadership5:00 p.m. Wednesday, Jun 08Wednesday, Jun 08Welcome to the movies! Learn how one of the world’s most prestigious arts organizations created personalized emails in Marketing Cloud to promote its annual event.
- Wednesday, Jun 85:00 PM - 5:25 PM CDTRoom W184-bc
- YesAgentforce CommunicationsAgentforce MarketingAgentforce ServiceSalesforce for CMTPublicMarketingProduct ManagementService and SupportCommunicationsTheater SessionThought Leadership4:00 p.m. Wednesday, Jun 08Wednesday, Jun 08Grow customer relationships and satisfaction by creating differentiated digital experiences at every touchpoint with personalized engagement, simplified journeys, and connected service.
- Wednesday, Jun 84:30 PM - 4:50 PM CDTLake Superior Theater
- YesAgentforce CommerceCommerce Cloud SolutionsPublicCommerceMerchandisingNew CustomerHealthcare and Life SciencesRetailDNU Retail and Consumer GoodsBreakout SessionThought Leadership4:00 p.m. Wednesday, Jun 08Wednesday, Jun 08Conversion optimization doesn’t stop after the buy button. Learn how to optimize the checkout experience with local payment methods, personalized experiences, fraud prevention, and more.
- Wednesday, Jun 84:00 PM - 4:40 PM CDTRoom W-183b
- YesAgentforce MarketingAgentforce MediaAgentforce ServiceSalesforce for CMTPublicMarketingNew CustomerProduct ManagementDNU Communications and MediaMedia and EntertainmentTheater SessionHyper-PersonalizationThought LeadershipConnected Data11:00 a.m. Wednesday, Jun 08Wednesday, Jun 08Learn how to maximize subscription growth and turn subscribers into loyal fans with personalized consumer experiences that stand out from the crowd.
- Wednesday, Jun 811:30 AM - 11:50 AM CDTLake Superior Theater
