We’ll share research-based principles for using automation and measurement to combat the Great Resignation of service workers — by creating centering agent opportunity, mastery, and purpose.
A Great Resignation Antidote: Human-Centric Customer Service
- Wednesday, Jun 85:00 PM - 5:20 PM CDTLake Superior Theater
- Thursday, Jun 93:30 PM - 3:50 PM CDTLake Michigan Theater
, Director, Ethics by Design, Salesforce
, Research & Insights Lead, Ethical & Inclusive Product, Salesforce, Salesforce
Products: Agentforce Service
Role: Executive, Service and Support
Industry: DNU Consumer Products, Professional Services, DNU Retail and Consumer Goods
Theme: Automation, Thought Leadership
Session Type: Theater Session
