Join Salesforce CEO Marc Benioff along with special guests for our newest innovations at the Dreamforce Main Keynote. The keynote will be featured campus-wide for easy viewing from anywhere including Moscone West Levels 2 and 3, and Dreamforest.
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Dreamforce Main Keynote
, Chair, CEO & Co-Founder, Salesforce
, Co-Founder & CTO, Salesforce
, VP, Product Marketing, Salesforce
, CEO, Slack, Salesforce
, EVP, Product & Industries Marketing, Salesforce
, SVP, Trailblazer Community, Salesforce
, President & Chief Product Officer, Salesforce
Product: Einstein
Available Now on Salesforce+: Watch now
- Tuesday, Sep 1210:00 AM - 12:00 PM PDT(5:00 PM - 7:00 PM GMT)Keynote Room (Moscone North, Hall F)
Session Summary by Einstein: The Dreamforce 2023 keynote was a remarkable event filled with exciting revelations and discussions about the future of artificial intelligence (AI), data, and customer relationship management (CRM). The event emphasized how Salesforce is at the forefront of these advancements, with a particular focus on their new Einstein 1 platform. The platform, described as the "trusted AI platform for customer companies," is designed to be intelligent, integrated, automated, low code, no code, and open. It offers users the ability to connect with customers in unprecedented ways, leveraging the power of AI and data to deliver personalized, efficient, and innovative solutions. The event also highlighted the importance of trust in AI systems. Salesforce emphasized the need for AI systems to be responsible, ethical, and mindful of their impact. The company also underscored the importance of treating all individuals equally, without making assumptions based on stereotypes. Salesforce further showcased how its platform can be used to enhance various business functions. For instance, the platform can help sales teams become more productive by automating tasks such as setting up meetings, transcribing meetings, and generating quotes. Similarly, service teams can use the platform to respond to customer queries more efficiently. In addition to Salesforce's own advancements, the event also highlighted the company's partnerships with other AI leaders. For example, Salesforce has partnered with Anthropic and Open AI to enhance its AI capabilities. The event concluded with a powerful statement on the future of productivity, with the introduction of new tools like Einstein 1, Copilot Studio, and Slack Sales Elevate. These tools are designed to boost productivity by automating tasks and making data more accessible and actionable.Overall, Dreamforce 2023 was a testament to Salesforce's commitment to driving innovation in AI, data, and CRM, and to ensuring that these advancements are used responsibly and ethically. The event left attendees excited for the future and eager to explore the new tools and capabilities that Salesforce has to offer.
Key Takeaways by Einstein:
- • Salesforce is ushering in a new era of customer relationship management (CRM) with the integration of data, artificial intelligence (AI), and trust, allowing businesses to connect with customers in innovative ways. The company is committed to responsible innovation, ethical use of AI, and customer success.
- • Salesforce's new Einstein 1 platform is designed to augment business operations with AI capabilities, offering a 360-degree view of every customer. The platform incorporates AI into every workflow, boosting productivity and facilitating personalized, data-driven customer interactions • Salesforce is dedicated to advancing responsible AI globally, prioritizing transparency and trust. With the new Einstein 1 Co-pilot Studio, businesses can build and extend the capability of Einstein, customizing it to suit their specific needs. The company also announced the integration of Salesforce and Slack, promising increased productivity for every seller.
From thought-provoking sessions to hands-on workshops, Dreamforce equips you with the tools and knowledge to succeed."
Nadina D. Lisbon
CRM Enterprise Architect
NetApp
