Learn how to solve your toughest IT challenges with AI, data, and CRM. Hear how Trailblazers use the latest Platform, Data Cloud, and MuleSoft innovations to build next-generation IT environments.
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IT Keynote: Build Your Customer 360 with Trusted AI
, Senior Director, Product Management, Privacy & Data Management, Salesforce
, Senior Director, Product Management, Salesforce
, EVP & GM, Platform, Salesforce
, SVP, Product Management, Experience Services, Salesforce
Role: Developer, IT
Product: Agentforce 360 Platform
Session Level: Introductory
Available Now on Salesforce+: Watch now
- Tuesday, Sep 122:30 PM - 3:20 PM PDT(9:30 PM - 10:20 PM GMT)Keynote Room (Moscone West, Level 3)
Session Summary by Einstein: In the Dreamforce session, Alice Steinglass, EVP and GM platform at Salesforce, discussed the importance of AI in the current business landscape. She emphasized the role of admins, developers, and IT leaders in making the platform successful. The session also highlighted the AI revolution and the Einstein 1 platform, which allows users to perform various tasks across sales, service marketing, and every part of the customer 360. Steinglass also introduced the concept of e-mail generation using AI, which can help businesses work in a new way. The session also featured a discussion on data security and compliance, with a focus on the importance of trust in IT operations. The session concluded with a preview of upcoming features and tools to help users unlock the full power of their data, develop faster with Einstein, and deploy AI quickly and safely.
Key Takeaways by Einstein:
- • Salesforce's AI revolution is not just marketing, it's real, and it's transforming the way work is done in organizations, enabling tools to work in a whole new way.
- • Salesforce's Einstein AI can generate personalized emails, write code, and even write songs, making it a powerful tool for businesses.
- • Salesforce's new tools, including Data Cloud and MuleSoft, can help organizations unlock the full power of their data with AI, create AI-powered apps and automations, and deploy AI quickly and safely.
From thought-provoking sessions to hands-on workshops, Dreamforce equips you with the tools and knowledge to succeed."
Nadina D. Lisbon
CRM Enterprise Architect
NetApp
