Hear how industry disruptors have successfully started getting value from AI. No matter where you are on your journey, Salesforce Customer Success and Partners can guide you on a trusted path to AI.
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Customer Success Keynote: Maximize ROI with a Path to AI
, Senior Consultant, Slalom
, VP, APAC Alliances & Channels, Salesforce
, SVP, Professional Services Delivery, Salesforce
, President, Customer Success, Salesforce
, EVP, Customer Success & Partner Marketing, Salesforce
, COO, OpenAI
, SVP & CIO, Autodesk
Role: Administrator, Developer, IT
Industry: Communications, Travel, Transportation, and Hospitality, Technology
Product: Agentforce 360 Platform, Success Plans, Professional Services (Products)
Session Level: Introductory
Available Now on Salesforce+: Watch now
- Tuesday, Sep 124:15 PM - 5:05 PM PDT(11:15 PM - 12:05 AM GMT)Keynote Room (Moscone West, Level 3)
Session Summary by Einstein: Discover the transformative power of AI for your business and its impact on ROI. This session, led by Jim Roth, President of Global Success, emphasized the essential role of finding a trusted AI path for businesses. Lynne Zaledonis, EVP of Customer Success and Partner Marketing, stressed the importance of upskilling via Trailhead and unveiled new AI and data certifications. Shally Stanley, SVP of Professional Services Global Delivery, shared insights on initiating your AI journey with AI Coach. Tara Ridley, VP Alliances & Channels APAC, discussed leveraging AI partnerships for a competitive advantage. Valuable perspectives from customers, Prakash Kota of Autodesk and Brad Lightcap of OpenAI, shed light on AI's future.
The session highlighted Trailblazers, honoring Evan Decker with a golden hoodie and five lucky attendees secured free passes to TDX + Trailblazer Bootcamp. Explore the future of AI with Salesforce.
Key Takeaways by Einstein:
- • The AI era is here and Salesforce is guiding businesses on how to maximize ROI and find a trusted path with AI, offering solutions for every stage of the journey.
- • Salesforce's new Customer Success Score, available for Signature Success customers, provides a transparent way to measure how businesses are doing with Salesforce, enabling them to see their ROI and bring everyone along for the journey.
- • Salesforce's partner ecosystem, with 218,000 certified consultants, can help businesses unlock the future with AI, developing the right data strategy, identifying the right use cases, and driving relevance with industry expertise.
From thought-provoking sessions to hands-on workshops, Dreamforce equips you with the tools and knowledge to succeed."
Nadina D. Lisbon
CRM Enterprise Architect
NetApp
