Join industry Trailblazers to see Salesforce’s newest innovations that drive the future of manufacturing customer operations powered by Data + AI + CRM.
Sessions
Explore Dreamforce 2023 sessions.
View 1,500+ sessions by role, topic, or industry to see an example of what's to come at Dreamforce 2024.
Manufacturing Keynote: The Future of Customer Operations
, SVP & GM, Manufacturing & Automotive, Salesforce
, SVP Manufacturing, Auto, Energy, Salesforce
, Chief Information & Digital Transformation Officer, Albemarle
, VP, Service for Manufacturing, Salesforce
, Industry Solutions & Strategy Senior Manager, Manufacturing, Salesforce
, Principal Solution Engineer, Salesforce
Role: Sales, Service
Industry: Manufacturing
Product: Agentforce Manufacturing, Agentforce MuleSoft
Session Level: Introductory
Available Now on Salesforce+: Watch now
- Thursday, Sep 149:30 AM - 10:20 AM PDT(4:30 PM - 5:20 PM GMT)Keynote Room (Moscone West, Level 3)
Session Summary by Einstein: In the Dreamforce session, Salesforce's Senior Vice President of Manufacturing, Automotive and Energy, Adam Alfano, and Senior Vice President and General Manager of Manufacturing and Automotive Salesforce, Achyut Jajoo, discussed the future of transformation in the manufacturing industry. They highlighted the importance of innovation, customer experience, and the use of technology in driving change. They also discussed the challenges faced by the industry, such as trade wars, geopolitical risks, and inflation. The session also featured a demonstration of Salesforce's new Manufacturing Cloud, which aims to modernize commercial operations and transform service experiences. The platform is designed to unify and harmonize data, automate front and middle office processes, and incorporate AI to drive innovation and intelligent experiences. The session concluded with a customer testimonial from Albemarle, emphasizing the importance of AI and data in driving business transformation.
Key Takeaways by Einstein:
- • Salesforce is launching a new product, Revenue Life Cycle management for manufacturing, which is built from scratch on core and designed with an API first strategy to drive the next level of innovation on the Salesforce Platform.
- • Salesforce is introducing Connected Service for Manufacturing, a new development in conjunction with Data Cloud, which creates a digital representation of an asset, allowing for the visualization and action on data, monitoring of asset performance, prediction of maintenance, and optimization of asset performance.
- • Salesforce is also introducing an Event Orchestration Framework, which allows for the definition of actions to be taken when something goes wrong with any assets, providing proactive service at scale and enhancing customer experience.
From thought-provoking sessions to hands-on workshops, Dreamforce equips you with the tools and knowledge to succeed."
Nadina D. Lisbon
CRM Enterprise Architect
NetApp
