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Use AI to Automate Faster with MuleSoft and Flow | Roadmap
Learn how Flow empowers teams to build intelligent, data-driven processes and easily integrate with any GPT connector to unlock new levels of productivity.

, Senior Manager, Product Marketing, Salesforce

, Director, Product Management, Salesforce

, Senior Director, Product Management, Salesforce

, Sr. Product Manager, Salesforce

Role: Developer, IT
Product: Agentforce MuleSoft
Session Level: Introductory
  • Tuesday, Sep 121:00 PM - 1:40 PM PDT
    (8:00 PM - 8:40 PM GMT)
    Room 2008 (Moscone West, Level 2)
  • Wednesday, Sep 139:00 AM - 9:40 AM PDT
    (4:00 PM - 4:40 PM GMT)
    Room 2008 (Moscone West, Level 2)
Session Summary by Einstein: In this Dreamforce session, the Salesforce team showcased how AI can be used to automate and streamline various tasks within the Salesforce platform. The team demonstrated how Einstein for Flow can be used to create a flow that looks up all open cases and sends a notification to the case owner with the case summary. They also highlighted the upcoming features of Prompt Builder, which can look up records, summarize them, and even sort them by date. The team emphasized the importance of providing detailed and comprehensive instructions to the AI model to ensure accurate and useful outputs. The session concluded with a panel discussion on the future of AI in Salesforce, including the integration of various tools like Mulesoft Composer, Flow Builder, Prompt Builder, and Intelligent Document Processing.
Key Takeaways by Einstein:
  1. • Salesforce's AI-driven system allows for the integration and management of all data and systems on one unified platform, enabling users to build intelligent automation triggered by AI predictions.
  2. • Salesforce's AI approach includes tools designed for different tasks, allowing users to automate, integrate, and manage all data and systems, whether they're legacy or modern.
  3. • Salesforce's AI tools, such as Einstein for Flow and Prompt Builder, can help users build custom integrations faster, make data more accessible, and empower less technical teams to build integration and automation using low code.

From thought-provoking sessions to hands-on workshops, Dreamforce equips you with the tools and knowledge to succeed."

Nadina D. Lisbon

CRM Enterprise Architect

NetApp

Nadina D. Lisbon