Elevate healthcare consumer engagement across the care journey. Come see the care management solution that connects care teams, clinicians, and members.
Sessions
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View 1,500+ sessions by role, topic, or industry to see an example of what's to come at Dreamforce 2024.
Helping Members Navigate Their Care on the #1 AI CRM
, Global Head, Healthcare Industry Advisory & Business Consultants, Salesforce
, Lead Solution Engineer, Salesforce
, Sr. Manager; Enterprise Architecture, Blue Shield of California
, CTO and Vice President of Enterprise Architecture & Health Innovation, California Physicians' Service
, Vice President, Medical Care Solutions, Blue Shield of California
Role: Administrator, Architect, Operations
Industry: Healthcare and Life Sciences
Product: Agentforce Health, Agentforce Marketing, Einstein
Session Level: Introductory
- Wednesday, Sep 134:00 PM - 4:40 PM PDT(11:00 PM - 11:40 PM GMT)Room 2024 (Moscone West, Level 2)
Session Summary by Einstein: In the Dreamforce session, Salesforce highlighted its Payer Breakout session, focusing on care management. The session featured a demonstration of Salesforce's Intelligent Care Orchestration, a tech-enabled solution that efficiently connects people, data, and workflows to promote collaboration, improve health outcomes, drive value, and reduce the cost of care. The session also included a discussion with Blue Shield of California, a nonprofit health plan with over 4.8 million members, about their use of Salesforce's care management and Health Cloud platform. Blue Shield shared their experience of implementing the Care Connect system, which provides a unified view of a member's health information, enabling more personalized and efficient care. The session emphasized the importance of a platform approach in healthcare, enabling more effective member engagement and real-time health information exchange.
Key Takeaways by Einstein:
- • Blue Shield of California's Care Connect solution, written on the Integrated Care Management solution, a part of the "Intelligent Care Orchestration" series of solutions on the Salesforce Health Cloud platform, is a tech-enabled, consumer-first solution that efficiently connects people, data, and workflows to promote collaboration, improve health outcomes, drive value, and reduce the cost of care.
- • Blue Shield of California has successfully implemented Care Connect to manage their most vulnerable members, demonstrating the platform's ability to handle complex and highly regulated healthcare scenarios.
- • The platform approach of Care Connect allows for a more holistic and personalized care management, enabling healthcare providers to effectively identify, engage, and create personalized care plans, and coordinate with other members of the care team.
From thought-provoking sessions to hands-on workshops, Dreamforce equips you with the tools and knowledge to succeed."
Nadina D. Lisbon
CRM Enterprise Architect
NetApp
