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AI and Accessibility: The Next Frontier in Digital Inclusion
Exploring the potential benefits and opportunities of using AI to build accessible sites and applications as well as the challenges and risks that need to be addressed with its use.

, Senior Digital Accessibility Analyst, Salesforce

Role: Developer
Product: Agentforce Service
Session Level: Introductory
  • Tuesday, Sep 122:00 PM - 2:40 PM PDT
    (9:00 PM - 9:40 PM GMT)
    Golden Gate Ballroom B (Marriott, B2 Level)
Session Summary by Einstein: In this Dreamforce session, Crystal Preston Watson, a Senior Digital Accessibility Analyst at Salesforce, provided an engaging overview of AI and accessibility, emphasizing the importance of centering disability in discussions about digital accessibility. She highlighted the potential benefits of AI in web and software development, design, coding, testing, and assistive technology, such as real-time analysis and feedback, code generation, auto-complete, and user interface personalization. However, she also cautioned about the risks and challenges, including bias in AI models and data, lack of AI training data, and concerns about privacy and security. Crystal encouraged attendees to be optimistic about AI and emerging technology, but also to remain realistic about its limitations and potential ethical implications.
Key Takeaways by Einstein:
  1. • The session highlighted the importance of AI in enhancing accessibility, particularly for individuals with disabilities, emphasizing that technology should be centered around disability.
  2. • The speaker discussed the potential benefits of AI in web and software development, design, coding, and testing, including real-time analysis, feedback, and greater access for disabled programmers.
  3. • The session also addressed the challenges and risks associated with AI, such as bias in AI models and data, lack of AI training data, and concerns about privacy and security.

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Nadina D. Lisbon

CRM Enterprise Architect

NetApp

Nadina D. Lisbon