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Scale Faster with Communications Cloud: Product Roadmap
Hear from product leadership and dive into the latest performance enhancements and AI and data-focused innovations that will help you innovate faster and grow revenue efficiently.

, Product Marketing Manager, Salesforce

, VP & GM, Communications Cloud, Salesforce

, Principal Solution Engineer, Salesforce

Role: Sales, Service
Industry: Communications
Product: Agentforce Communications
Session Level: Intermediate
  • Tuesday, Sep 1212:30 PM - 1:10 PM PDT
    (7:30 PM - 8:10 PM GMT)
    Grand Ballroom B (InterContinental, Level 3)
Session Summary by Einstein: In this Dreamforce session, the speakers discussed the importance of reducing operational costs, ensuring trust and compliance, and harnessing the power of data and AI in the communications industry. They highlighted the use of digital self-service and automation to improve internal processes and customer satisfaction. The session also touched on the challenges of staying on top of local and global compliances in a heavily regulated industry. The speakers shared how Salesforce is innovating to solve these challenges, with a focus on data, AI, CRM, and trust. They showcased new features and functionalities in the upcoming Winter 24 release, including a predictive AI for order fulfillment, bulk configuration for B2B sales, and a new pricing engine for communications. The session concluded with a Q&A segment. They also showcased upcoming innovations powered by Einstein’s Predictive AI, and Generative AI capabilities, around Pricing, Field Service, and Billing.
Key Takeaways by Einstein:
  1. • The session highlighted the importance of reducing operational costs through digital self-service and automation, which not only increases efficiency but also enhances customer satisfaction.
  2. • Ensuring trust and compliance in the heavily regulated communications industry is crucial, especially with the increasing use of data and AI, which must be handled responsibly.
  3. • The session also emphasized the power of predictive and generative AI in improving business processes, from predicting customer churn to enhancing order fulfillment, and the importance of making these tools easy to use and integrate, and shared upcoming innovations.

From thought-provoking sessions to hands-on workshops, Dreamforce equips you with the tools and knowledge to succeed."

Nadina D. Lisbon

CRM Enterprise Architect

NetApp

Nadina D. Lisbon