Learn how to connect and centralize your healthcare data in real time, from every source on a compliant and secure platform.
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Data Cloud for Health
, Senior Director - CRM Engineering, Teladoc Health
, Lead Solution Engineer, Salesforce
, Senior Healthcare Marketing Representative, Salesforce
Role: Marketing, IT
Industry: Healthcare and Life Sciences
Product: Agentforce Marketing
Session Level: Introductory
Available Now on Salesforce+: Watch now
- Wednesday, Sep 139:30 AM - 9:50 AM PDT(4:30 PM - 4:50 PM GMT)Olympic Theater (Moscone West, Level 2)
Session Summary by Einstein: In this Dreamforce session, the speakers introduced Salesforce's Data Cloud for Health, a tool designed to aggregate and harmonize data from various sources to create a unified patient profile. The session featured a discussion with Brian Buckland from Teladoc, who shared how his company uses Data Cloud to improve patient care and intervene when it matters most. The speakers also demonstrated how Data Cloud works, showing how it ingests data from different sources, maps it to a unified profile, and then segments the data to deliver personalized patient engagement. The session concluded with a Q&A, where the speakers discussed the importance of executive buy-in for Salesforce implementation and the potential of AI in enhancing customer and agent experiences.
Key Takeaways by Einstein:
- • Data Cloud for Health is a powerful tool that allows healthcare providers to aggregate and harmonize data from various sources, providing a holistic view of a patient's health and enabling more personalized and effective care.
- • Teladoc, a leading telemedicine company, uses Data Cloud for Health to manage the state of their customers, segment members based on data in their records, and deliver the right messaging at the right time, leading to better overall customer experience and health outcomes.
- • The implementation of Salesforce's Data Cloud for Health requires careful planning and executive buy-in, but its potential for improving patient care through AI and data-driven insights makes it a valuable investment for healthcare providers.
From thought-provoking sessions to hands-on workshops, Dreamforce equips you with the tools and knowledge to succeed."
Nadina D. Lisbon
CRM Enterprise Architect
NetApp
