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Dreamforce 2024
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  • Tue, Sep 17

8:00 AM PDT - Tuesday, Sep 17

  • Yes
    Theater
    Yes
    Theater
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Visible
    Yes
    Trailblazer Forest
    Moscone West
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    Meet up with Health Cloud Community Group leaders and Health Cloud champions, administrators, and developers. Share challenges and successes for using Health Cloud to transform healthcare.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Theater
    • Tuesday, Sep 178:00 AM - 8:45 AM PDT
      (3:00 PM - 3:45 PM GMT)
      Moscone West, L1 Forest, Community Cove Networking
  • Yes
    Developer
    Data 360
    Data
    Beginner
    Theater
    Yes
    Theater
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Visible
    Yes
    Trailblazer Forest
    Moscone West
    2:00 p.m. Wednesday, Sep 18
    8:00 a.m. Wednesday, Sep 18
    2:00 p.m. Tuesday, Sep 17
    8:00 a.m. Thursday, Sep 19
    11:00 a.m. Wednesday, Sep 18
    Thursday, Sep 19
    11:00 a.m. Thursday, Sep 19
    9:00 a.m. Wednesday, Sep 18
    9:00 a.m. Tuesday, Sep 17
    12:00 p.m. Tuesday, Sep 17
    2:00 p.m. Thursday, Sep 19
    4:00 p.m. Tuesday, Sep 17
    12:00 p.m. Wednesday, Sep 18
    Wednesday, Sep 18
    12:00 p.m. Thursday, Sep 19
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    9:00 a.m. Thursday, Sep 19
    Learn how to bring together data from different sources, create unified profiles, and use your unified data in Salesforce applications and to power predictive and generative AI.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Theater
    • Tuesday, Sep 178:00 AM - 8:20 AM PDT
      (3:00 PM - 3:20 PM GMT)
      Moscone West, L1 Forest, AI + Data Theater
  • Yes
    Service
    Agentforce Service
    Artificial Intelligence
    Beginner
    Hands-on Training
    Yes
    Hands-on Training
    Reserved seating
    By selecting “Schedule” you are reserving a seat. Please show up 10 mins prior to the session or we will release your seat. If a session is full, you still can join the standby line onsite.
    Laptops are provided for all attendees.
    Yes
    Visible
    Marriot Marquis
    8:00 a.m. Wednesday, Sep 18
    Wednesday, Sep 18
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    Maximize agent efficiency and boost productivity with Einstein for Service’s generative features. Enhance your contact center and field operations for seamless customer support and superior results.
    Important: By selecting “Schedule” you are reserving a seat. Please show up 10 mins prior to the session or we will release your seat. If a session is full, you still can join the standby line onsite.
    Equipment provided: Laptops are provided for all attendees.
    Session Type: Hands-on Training
    • Tuesday, Sep 178:00 AM - 9:30 AM PDT
      (3:00 PM - 4:30 PM GMT)
      Marriott, Level B2, Golden Gate A
  • Yes
    Sales
    Service
    Financial Services
    Technology
    Slack
    Productivity
    Beginner
    Theater
    Yes
    The recent Salesforce conference session emphasized transforming the way we work through Slack's advanced features, such as lists, canvas, workflow, and Slack AI, aiming to reduce cognitive load and streamline communication. A staggering 82% of Fortune 100 companies trust Slack for external collaboration, as highlighted by the introduction of Slack Connect Spaces and Salesforce Channels, which integrate unstructured conversations with Salesforce's structured CRM data. The session illustrated Slack's commitment to efficiency by reducing unnecessary meetings and emails, accelerating onboarding, and fostering team trust through transparent, accessible information. Slack's new integrations and features, designed to optimize work processes and foster collaboration, are a testament to its position as an operating system for work, trusted by the majority of Fortune 100 companies.
    <html><head></head><body><p>• Slack's innovative features such as Slack Connect Spaces and Salesforce Channels are designed to break down communication silos and integrate CRM data with conversational insights.</p><p>• The use of Slack AI provides recaps and answers from institutional knowledge within Slack, enhancing productivity and decision-making with cited sources.</p><p>• Tools like lists, workflows, and canvas in Slack serve to automate routine tasks, manage projects effectively, and onboard new team members efficiently, all within a single platform.</p></body></html>
    Session Summary by Einstein
    https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915966586001QeCd
    Share the basics of key Slack features and functions that anyone can easily understand and use to simplify their workday.
    Tips for decreasing context switching and endless emails, and replacing inefficient meetings with Slack as your OS for work.
    Yes
    <a href="https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915966586001QeCd">Report a Concern</a>
    Theater
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Yes
    Moscone West, Level 3
    Moscone West
    1:00 p.m. Thursday, Sep 19
    Thursday, Sep 19
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    Learn how to streamline work with simple Slack capabilities like huddles, clips, canvas, lists, Slack Workflow Builder, and Slack AI to ditch inefficient meetings and escape endless emails.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Summary by Einstein arrow-forward
    Session Type: Theater
    • Tuesday, Sep 178:30 AM - 8:50 AM PDT
      (3:30 PM - 3:50 PM GMT)
      Moscone West, L3, Slack Theater
  • Yes
    Administrator
    Service
    Communications
    Education
    Healthcare and Life Sciences
    Agentforce Service
    Einstein
    Agentforce
    Artificial Intelligence
    Intermediate
    Breakout
    Yes
    The Salesforce conference session provided insights into enhancing customer service through AI and automation, emphasizing the critical role of AI agents in delivering personalized, efficient, and satisfying customer experiences. With a focus on AI's potential to automate mundane tasks and empower agents, the session showcased how Salesforce products like Service Cloud, Data Cloud, and AI solutions such as Einstein AI can revolutionize service delivery. Demonstrations highlighted the integration of various Salesforce tools to streamline workflows, reduce agent workloads, and improve customer satisfaction, with statistics reflecting significant improvements in efficiency and case resolution metrics.
    <html><head></head><body><p>• AI agents play a pivotal role in managing customer interactions, allowing human agents to focus on more complex issues and creating opportunities for upselling and cross-selling.</p><p>• Salesforce's AI solutions, including Einstein AI, are designed to work seamlessly with existing workflows, providing agents with the necessary tools and data to offer personalized service and enhance customer experiences.</p><p>• Companies implementing Salesforce AI and automation have seen remarkable efficiency gains, such as a 40% increase in case resolution and saving agents over 90 hours per week.</p></body></html>
    Available on Salesforce+
    Session Summary by Einstein
    https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915941343001QGjO
    Learn the basics of getting started with AI in Customer Service.
    Understand how AI creates business value and opportunities.
    Hear from a customer panel about their journey with Einstein for Service: deployment, lessons learned, successes, and vision.
    Yes
    <a href="https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915941343001QGjO">Report a Concern</a>
    Breakout
    Available on Salesforce+
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Yes
    Moscone South
    Moscone West, Level 3
    Content Pavilion
    Moscone West
    <a href="https://www.salesforce.com/plus/experience/Dreamforce_2024/series/service_at_dreamforce_2024/episode/episode-s1e14">Watch now</a>
    12:00 p.m. Wednesday, Sep 18
    Wednesday, Sep 18
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    Strong relationships start with strong interactions. AI empowers fast and personalized end-to-end support. Hear how to set your team up for success and delight customers with intelligent experiences.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Summary by Einstein arrow-forward
    Session Type: Breakout
    • Tuesday, Sep 178:30 AM - 9:15 AM PDT
      (3:30 PM - 4:15 PM GMT)
      Moscone West, L3, Room 3018
  • Yes
    Data Analyst
    IT
    Tableau
    Data
    Beginner
    Breakout
    Yes
    At the recent Salesforce conference, the focus was on the transformative power of analytics and AI within the Salesforce ecosystem, emphasizing the seamless integration of Tableau, Slack, and MuleSoft to enhance data-driven decision-making. The sessions revealed upcoming innovations, including Tableau Pulse for business users providing AI-powered insights, Tableau Agent (formerly Einstein Copilot for Tableau) for streamlining data curation and analysis, and the bold new Tableau Einstein platform built on Salesforce, offering intelligent, actionable analytics in the flow of work. Demonstrations showcased the practical application of these tools, including a live code demo, and highlighted the future of analytics with an emphasis on contextual and actionable insights, designed to empower users across various roles and streamline workflows.
    <html><head></head><body><p>• Tableau Pulse is redefining data interaction for business users by offering personalized, contextual, and intelligent AI-powered insights directly within their workflow, on mobile, or in Slack.</p><p>• Tableau Agent facilitates productivity by allowing users to interact with data through natural language, generating visualizations and calculations, and enhancing the data curation process with AI assistance.</p><p>• Tableau Einstein, built on the Agentforce platform, represents the next step in analytics, combining structured and unstructured data to provide embedded, contextual insights natively within Salesforce, aiming to bridge the gap between data insights and user engagement.</p></body></html>
    Session Summary by Einstein
    https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718916122108001QGEy
    Yes
    <a href="https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718916122108001QGEy">Report a Concern</a>
    Breakout
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Yes
    Moscone South
    Moscone West, Level 3
    Content Pavilion
    Moscone West
    9:00 a.m. Wednesday, Sep 18
    Wednesday, Sep 18
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    Tableau is pushing the boundaries of AI analytics, helping people see, understand, and act on data faster and more efficiently than ever. Join us for a sneak peak at our upcoming innovations.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Summary by Einstein arrow-forward
    Session Type: Breakout
    • Tuesday, Sep 178:30 AM - 9:15 AM PDT
      (3:30 PM - 4:15 PM GMT)
      Moscone West, L3, Room 3024
  • Yes
    Architect
    Agentforce 360 Platform
    Advanced
    Workshop
    Yes
    Recognize and acknowledge your tech debt.
    Know when to prioritize work on debt.
    Workshop
    Reserved seating
    By selecting “Schedule” you are reserving a seat. Please show up 10 mins prior to the session or we will release your seat. If a session is full, you still can join the standby line onsite.
    Yes
    Visible
    Trailblazer Forest
    Moscone West
    11:00 a.m. Thursday, Sep 19
    Thursday, Sep 19
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    Dive into real-world scenarios addressing tech debt. Learn how to prioritize work and influence stakeholders and walk away feeling empowered to tackle your backlog.
    Important: By selecting “Schedule” you are reserving a seat. Please show up 10 mins prior to the session or we will release your seat. If a session is full, you still can join the standby line onsite.
    Session Type: Workshop
    • Tuesday, Sep 178:30 AM - 9:15 AM PDT
      (3:30 PM - 4:15 PM GMT)
      Moscone West, L1 Forest, Well-Architected Workshop
  • Yes
    Partner
    Agentforce 360 Platform
    AppExchange
    Artificial Intelligence
    Intermediate
    Hands-on Training
    Yes
    Hands-on Training
    Reserved seating
    By selecting “Schedule” you are reserving a seat. Please show up 10 mins prior to the session or we will release your seat. If a session is full, you still can join the standby line onsite.
    Laptops are provided for all attendees.
    Yes
    Visible
    Marriot Marquis
    12:00 p.m. Thursday, Sep 19
    Thursday, Sep 19
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    Learn how ISV partners can build Agents and actions for Agentforce using Apex, flows, and prompt templates. We’ll explore use cases, get hands on, and share security review guidelines.
    Important: By selecting “Schedule” you are reserving a seat. Please show up 10 mins prior to the session or we will release your seat. If a session is full, you still can join the standby line onsite.
    Equipment provided: Laptops are provided for all attendees.
    Session Type: Hands-on Training
    • Tuesday, Sep 178:30 AM - 9:30 AM PDT
      (3:30 PM - 4:30 PM GMT)
      Marriott, Level B2, Salon 8
  • Yes
    Administrator
    IT
    Sales
    Slack
    Artificial Intelligence
    Beginner
    Theater
    Yes
    At Dreamforce, the Slack team unveiled a slew of AI-driven enhancements designed to revolutionize workplace collaboration within Slack, aiming to make work more efficient and integrated, especially with Salesforce. The session highlighted the integration of AI to streamline searching and summarizing conversations, the new template catalog for ease of use, and the expansion of Slack Connect functionalities. Emphasis was placed on how Slack serves as an all-encompassing work interface, not just for messaging but also for project management and workflow automation, with the integration of Salesforce data making CRM actions actionable directly within Slack. With over 600 million messages summarized since February, saving an estimated 1.3 million hours, Slack's AI capabilities have shown a significant impact on productivity.
    <html><head></head><body><p>• Slack's AI now assists with meeting note-taking, offers plain text search for corporate knowledge, and provides conversation summaries and recaps to save time and enhance productivity.</p><p>• Salesforce Channels and Agentforce integration with Slack enable seamless collaboration and CRM data accessibility, ensuring all customer-related actions and insights are centrally located within the Slack platform.</p><p>• The session introduced new Slack features tailored for frontline workers and expanded Slack Connect capabilities, paving the way for more inclusive and efficient communication across all levels of an organization.</p></body></html>
    Available on Salesforce+
    Session Summary by Einstein
    https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1720474194707001ZBlI
    Yes
    <a href="https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1720474194707001ZBlI">Report a Concern</a>
    Theater
    Available on Salesforce+
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Yes
    Moscone West, Level 2
    Moscone West
    <a href="https://www.salesforce.com/plus/experience/Dreamforce_2024/series/how_business_works_with_slack_at_dreamforce_2024/episode/episode-s1e11">Watch now</a>
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    See the vision for Slack and Salesforce come to life as we launch new product innovations. Reimagine how work can happen with Slack AI and Einstein Copilot, Salesforce channels, and much more.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Summary by Einstein arrow-forward
    Session Type: Theater
    • Tuesday, Sep 178:30 AM - 8:50 AM PDT
      (3:30 PM - 3:50 PM GMT)
      Moscone West, L2, Room 2000
  • Yes
    IT
    Sales
    Slack
    Artificial Intelligence
    Beginner
    Theater
    Yes
    The recent DreamForce session showcased the integration of AI tools to enhance business outcomes, particularly emphasizing the synergy between Salesforce's Slack AI and Cognizant's Neuro AI. Demonstrations revealed how these tools can streamline operational tasks for sales teams, such as responding to RFPs, by providing contextualized insights and recommendations, improving decision-making processes, and increasing the probability of winning business opportunities. The AI's bidirectional capabilities operationalize data within Slack channels, embedding Salesforce data and automating workflows, while Neuro AI's agent-based platform offers a 'click to deploy' solution for trained AI, enhancing productivity across various business functions. These innovations highlight Salesforce's commitment to advancing AI solutions through partnerships and internal development, positioning AI as a transformative force for customer success and business efficiency.
    <html><head></head><body><p>• Salesforce and Cognizant demonstrated the potential of AI to significantly improve sales efficiency by reducing the time required to create opportunities and enhancing the probability of winning RFPs.</p><p>• The session featured a live demonstration of how Slack AI and Neuro AI work together, providing a practical example of their application in a sales scenario to streamline decision-making.</p><p>• Salesforce continues to foster innovation through partnerships, as evidenced by the collaboration with Cognizant, aiming to create robust AI solutions and expand their use across various industries.</p></body></html>
    Session Summary by Einstein
    https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1723824044632001towA
    Understand, consume, and customize AI models to drive business outcomes.
    Understand how to generate efficiencies with AI for consultants and sellers.
    Learn how to deploy generative AI at enterprise scale.
    Yes
    <a href="https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1723824044632001towA">Report a Concern</a>
    Theater
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Yes
    Campground
    Moscone North
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    Learn how Cognizant and Salesforce plan to leverage Slack to enable a new way of work for consultants and sellers, powered by Slack AI and Neuro AI.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Summary by Einstein arrow-forward
    Session Type: Theater
    • Tuesday, Sep 178:30 AM - 8:50 AM PDT
      (3:30 PM - 3:50 PM GMT)
      Moscone North, LL, Campground, Theater 2
  • Yes
    Architect
    Designer
    Sales
    Healthcare and Life Sciences
    Agentforce Health
    Agentforce Service
    Customer Relationships
    Advanced
    Breakout
    Yes
    At the recent Salesforce conference, a session was dedicated to showcasing a transformative healthcare project, where a major European med tech company leveraged Salesforce platforms to streamline patient journeys using Health Cloud, Service Cloud, and Experience Cloud. The team highlighted the integration of AI and the creation of a centralized Salesforce system that enhances patient care from acquisition to long-term management. With an emphasis on real-world application, the session covered the live deployment of a mobile app and portal currently in use by patients and physicians, showcasing the iterative enhancements based on constant user feedback. The project's success was underpinned by a phased approach, beginning with a minimum viable product that garnered positive reception, leading to subsequent waves of development and improvements driven by direct feedback from medical professionals.
    <html><head></head><body><p>• The session illustrated a successful case study of Salesforce's ecosystem facilitating a comprehensive patient care model in the healthcare industry.</p><p>• The team emphasized the importance of starting with an MVP to ensure value and iteratively expanding the system based on live feedback from users.</p><p>• Attendees were encouraged to visit the team's booth for deeper discussions on project specifics, including budget considerations and ongoing enhancements.</p></body></html>
    https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718916007340001Qftn
    <a href="https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718916007340001Qftn">Report a Concern</a>
    Breakout
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Visible
    Yes
    Metreon AMC
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    Transform patient journey with an integrated Patient 360 solution with Health Cloud, Experience Cloud, Service Cloud and Sales Cloud. Empower physicians and patients with real-time insights on mobile.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Breakout
    • Tuesday, Sep 178:30 AM - 9:15 AM PDT
      (3:30 PM - 4:15 PM GMT)
      Metreon AMC, L3, Theater 8
  • Yes
    Developer
    IT
    Agentforce 360 Platform
    Artificial Intelligence
    Intermediate
    Breakout
    Yes
    The Salesforce conference session offered a comprehensive look into the future of app development, emphasizing the shift from assistive to agentic AI technologies to enhance developer productivity and improve application quality. The unveiling of Agentforce for developers, now generally available and free, marked a significant milestone, enabling developers to write code more efficiently by generating unit tests, querying documentation, and explaining code logic directly within their IDEs. Moreover, the session delved into the importance of a unified developer experience across Salesforce teams and the integration of quality into the development lifecycle, rather than as an afterthought, showcasing the use of AI to generate synthetic data sets and the announcement of partnerships aimed at establishing quality gates for production readiness.
    <html><head></head><body><p>• Agentforce for developers was announced as generally available and free, providing powerful AI-assisted coding capabilities to streamline the development process.</p><p>• Salesforce is focusing on enhancing developer productivity and application quality by integrating AI across the development lifecycle, from planning to release.</p><p>• Future updates will include features like code style-aware generation, live test monitoring in scale test, and AI-powered data seeding for development and testing environments.</p></body></html>
    Session Summary by Einstein
    https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915664425001QM7l
    Join a deep dive into the product roadmap for developer tools.
    Understand how generative AI is enhancing the developer experience with new product innovations.
    Get your top-of-mind questions answered from our product experts.
    Yes
    <a href="https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915664425001QM7l">Report a Concern</a>
    Breakout
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Yes
    Campground
    Moscone North
    1:00 p.m. Thursday, Sep 19
    Thursday, Sep 19
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    Explore new tools to enhance your developer experience. Salesforce product managers will share the roadmap for AI development agents, RAG, DevSecOps, and answer questions in this interactive session.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Summary by Einstein arrow-forward
    Session Type: Breakout
    • Tuesday, Sep 178:30 AM - 9:15 AM PDT
      (3:30 PM - 4:15 PM GMT)
      Moscone North, LL, Campground, Theater 4
  • Yes
    Data Analyst
    Developer
    Tableau
    Data
    Intermediate
    Theater
    Yes
    The Tableau Embedded Analytics session focused on turning data into a strategic asset. We explored the shift from spreadsheets to interactive visualizations, emphasizing the new era of accessible analytics for all. The session demonstrated how embedded analytics and AI can streamline the process of insights to action in five steps or less. By showcasing Tableau and Salesforce integration, we saw how VizQL Data Service enhances embedding experiences and the convenience of Tableau visualizations within Salesforce. An engaging demo followed Mckenzie, a VP using embedded analytics in Salesforce Experience Cloud, to make data-driven decisions for an upcoming conference, ultimately helping her choose the right fleet of bikes to showcase.
    <html><head></head><body><p>• Embedded analytics with Tableau and Salesforce can significantly enhance user experience by making data more accessible and actionable within familiar workflows.</p><p>• The new VizQL Data Service capability represents innovative steps toward composable analytics, allowing for the reuse of Tableau data models in various applications.</p><p>• The live demonstration provided a practical example of how embedded Tableau analytics in the Salesforce Experience Cloud can lead to informed business decisions and improved outcomes.</p></body></html>
    Available on Salesforce+
    Session Summary by Einstein
    https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718916138909001QxPb
    Yes
    <a href="https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718916138909001QxPb">Report a Concern</a>
    Theater
    Available on Salesforce+
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Yes
    Moscone West, Level 2
    Moscone West, Level 3
    Moscone West
    8:00 a.m. Wednesday, Sep 18
    10:00 a.m. Thursday, Sep 19
    Wednesday, Sep 18
    Thursday, Sep 19
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    Explore the transformative potential of embedded analytics. Learn how integrating Tableau’s powerful tools within your apps can help reveal deep insights and elevate your business strategy.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Summary by Einstein arrow-forward
    Session Type: Theater
    • Tuesday, Sep 178:30 AM - 8:50 AM PDT
      (3:30 PM - 3:50 PM GMT)
      Moscone West, L3, Tableau Theater
  • Yes
    IT
    Automotive
    Heroku
    Beginner
    Breakout
    Yes
    The recent Salesforce conference session offered an in-depth look at Lamborghini’s groundbreaking customer experience journey, powered by Heroku and Salesforce. Lamborghini is leveraging connected devices and personalized experiences to engage customers in innovative ways, using Heroku to streamline development and focus on delivering unique features, such as real-time production updates through their customer app. Additionally, the integration of Salesforce Data Cloud will further elevate the customer experience by efficiently processing vast amounts of data from connected vehicles, unlocking actionable insights and enabling personalized engagement across multiple touchpoints.
    <html><head></head><body><p>• Lamborghini leverages Heroku's platform to focus on delivering exceptional customer experiences, free from the complexities of managing infrastructure.</p><p>• Salesforce's Data Cloud is pivotal in managing the vast data generated by connected vehicles, enabling more personalized and context-driven interactions.</p><p>• The session highlighted the importance of a seamless integration between Salesforce and Heroku, showcasing how luxury brands can drive innovation in customer engagement and service delivery.</p></body></html>
    Available on Salesforce+
    Session Summary by Einstein
    https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915853770001QwcV
    Build exclusive, highly personalized experiences on Heroku and Data Cloud that drives customer engagement.
    Leverage Heroku and Data Cloud from the Einstein 1 Platform for a complete customer view from dealer (B2B) to customer (B2C).
    Use real-time, customer journey insights for white-glove experiences that strengthen relationships from B2B to B2C.
    Yes
    <a href="https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915853770001QwcV">Report a Concern</a>
    Breakout
    Available on Salesforce+
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Yes
    Moscone South
    Metreon AMC
    Content Pavilion
    <a href="https://www.salesforce.com/plus/experience/Dreamforce_2024/series/it_at_dreamforce_2024/episode/episode-s1e29">Watch now</a>
    12:00 p.m. Wednesday, Sep 18
    Wednesday, Sep 18
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    See how Lamborghini's Unica app, built on Heroku, engages drivers in real time with seamless, digital in-car integration. Discover how collected data enhances Lamborghini's B2B2C model and ecosystem.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Summary by Einstein arrow-forward
    Session Type: Breakout
    • Tuesday, Sep 178:30 AM - 9:15 AM PDT
      (3:30 PM - 4:15 PM GMT)
      Metreon AMC, L3, Theater 11
  • Yes
    Marketing
    Agentforce Marketing
    Data 360
    Data
    Intermediate
    Breakout
    Yes
    The recent Salesforce conference session showcased a vibrant narrative centered around the transformative impact of Data Cloud, which has emerged as the fastest growing organic product Salesforce has ever created. The session highlighted the extensive capabilities of Data Cloud ranging from vector database, semantic search, zero-copy and more, underscoring Data Cloud's significance in the Salesforce ecosystem. Attendees were engaged with trivia questions, emphasizing the depth of Salesforce's partnerships, particularly the Zero Copy Partner Network with key players like Google, AWS, and Snowflake, which enables data to remain in place while being accessed by Data Cloud. The session also teased the imminent launch of Agentforce, a platform designed to augment human capabilities with intelligent agents, built upon the foundation of Data Cloud.
    <html><head></head><body><p>• Data Cloud's robust growth was highlighted as it now serves as the backbone for many Salesforce applications, emphasizing the importance of having a well-organized data structure for effective AI implementation.</p><p>• The Zero Copy Partner Network, featuring collaborations with industry giants, was underscored as a key innovation, allowing data to reside within native storage solutions while being fully accessible by Data Cloud.</p><p>• Upcoming innovations such as Agentforce were previewed, promising to leverage Data Cloud's capabilities to provide intelligent augmentation for human tasks, signifying Salesforce's continued commitment to cutting-edge technological advancements.</p></body></html>
    Session Summary by Einstein
    https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915862541001QFxe
    Discover techniques for using actionable data to improve customer engagement across all channels and departments..
    Uncover new ways to use Salesforce products to meet your organizational goals and improve overall marketing performance.
    Learn how Data Cloud unlocks trapped data to power personalized experiences across the customer lifecycle.
    Yes
    <a href="https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915862541001QFxe ">Report a Concern</a>
    Breakout
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Yes
    Moscone West, Level 3
    Moscone West
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    Discover our latest innovations with Data Cloud and its role in the future of data-driven experiences — from driving customer focus and personalization to AI-powered Agents.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Summary by Einstein arrow-forward
    Session Type: Breakout
    • Tuesday, Sep 178:30 AM - 9:15 AM PDT
      (3:30 PM - 4:15 PM GMT)
      Moscone West, L3, Room 3022
  • Yes
    Administrator
    Einstein
    Artificial Intelligence
    Beginner
    Hands-on Training
    Yes
    Hands-on Training
    Reserved seating
    By selecting “Schedule” you are reserving a seat. Please show up 10 mins prior to the session or we will release your seat. If a session is full, you still can join the standby line onsite.
    Laptops are provided for all attendees.
    Yes
    Visible
    Marriot Marquis
    2:00 p.m. Wednesday, Sep 18
    8:00 a.m. Wednesday, Sep 18
    10:00 a.m. Thursday, Sep 19
    Wednesday, Sep 18
    2:00 p.m. Tuesday, Sep 17
    8:00 a.m. Thursday, Sep 19
    Thursday, Sep 19
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    Discover Agent capabilities and learn standard actions like Query Records, Identify Records by Name, and Summarize Records to enhance your workflow.
    Important: By selecting “Schedule” you are reserving a seat. Please show up 10 mins prior to the session or we will release your seat. If a session is full, you still can join the standby line onsite.
    Equipment provided: Laptops are provided for all attendees.
    Session Type: Hands-on Training
    • Tuesday, Sep 178:30 AM - 9:30 AM PDT
      (3:30 PM - 4:30 PM GMT)
      Marriott, Level B2, Salon 9
  • Yes
    Administrator
    IT
    Agentforce Sales
    Agentforce Service
    Agentforce
    Artificial Intelligence
    Beginner
    Theater
    Yes
    At DreamForce 2024, attendees were introduced to Agentforce, the evolved version of Einstein Copilot, showcasing its capabilities to revolutionize workspaces by reducing low-value tasks and increasing productivity. The session emphasized Agentforce's intuitive conversational AI, which allows users to interact in natural language across various Salesforce clouds such as Sales Cloud, Service Cloud, and Commerce Cloud, leveraging existing MuleSoft APIs and APEX code for customization. Demonstrating the power of Agentforce, examples included accelerating sales processes, swiftly resolving service cases, and enhancing marketing strategies. The session culminated with a live demo, highlighting Agentforce's seamless integration with CRM data, web searches for actionable insights, and the drafting and revising of emails, all underscored by Salesforce's commitment to customer data trust and security.
    <html><head></head><body><p>• Agentforce's AI orchestrates intelligent actions to mimic human decision-making, bridging gaps between systems and teams to streamline business tasks.</p><p>• Custom actions in Agentforce enable businesses to personalize AI functionalities by integrating with existing Salesforce workflows, MuleSoft APIs, and external services.</p><p>• Agentforce ensures data security and trust through a rigorous process that includes secure data retrieval, zero data retention with LLM providers, and comprehensive audit trails for user interactions.</p></body></html>
    Session Summary by Einstein
    https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915827780001Qzop
    Yes
    <a href="https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915827780001Qzop">Report a Concern</a>
    Theater
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Yes
    Moscone West, Level 2
    Moscone West
    12:00 p.m. Wednesday, Sep 18
    Wednesday, Sep 18
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    Einstein Copilot is now Agentforce! Discover how to get started deploying assistive AI agents today by using out-of-the-box actions and learning how to customize assistive agents to your business.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Summary by Einstein arrow-forward
    Session Type: Theater
    • Tuesday, Sep 178:30 AM - 8:50 AM PDT
      (3:30 PM - 3:50 PM GMT)
      Moscone West, L2, Einstein Theater
  • Yes
    Administrator
    Developer
    Technology
    Agentforce 360 Platform
    Slack
    Artificial Intelligence
    Intermediate
    Hands-on Training
    Yes
    Learn how to build automation with Workflow Builder and connect Salesforce to Slack.
    Learn how to build a workflow with a third-party integration, custom function, and Slack built-in function.
    Use the Slack CLI and Salesforce Model Builder to bring AI summaries into your workflow.
    Hands-on Training
    Reserved seating
    By selecting “Schedule” you are reserving a seat. Please show up 10 mins prior to the session or we will release your seat. If a session is full, you still can join the standby line onsite.
    Laptops are provided for all attendees.
    Yes
    Visible
    Marriot Marquis
    12:00 p.m. Wednesday, Sep 18
    Wednesday, Sep 18
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    Learn how to build AI-powered solutions using Slack Workflow Builder, custom functions, and Salesforce Flow.
    Important: By selecting “Schedule” you are reserving a seat. Please show up 10 mins prior to the session or we will release your seat. If a session is full, you still can join the standby line onsite.
    Equipment provided: Laptops are provided for all attendees.
    Session Type: Hands-on Training
    • Tuesday, Sep 178:30 AM - 9:30 AM PDT
      (3:30 PM - 4:30 PM GMT)
      Marriott, Level B2, Salon 10
  • Yes
    Administrator
    Slack
    Artificial Intelligence
    Beginner
    Campfire
    Yes
    Campfire
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Visible
    Yes
    Trailblazer Forest
    Moscone West
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    Want to optimize your Slack data for the AI revolution? Learn five tips for making your Slack workspace AI-ready and one bonus tip to prepare your data for success.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Campfire
    • Tuesday, Sep 178:30 AM - 8:50 AM PDT
      (3:30 PM - 3:50 PM GMT)
      Moscone West, L1 Forest, Community Cove Campfire
  • Yes
    Consultant
    Designer
    Agentforce 360 Platform
    Productivity
    Beginner
    Theater
    Yes
    We are entering a new era of how we interact with technology, where our interactions are dynamic, personalized, and collaborative. The technology doesn’t just respond to us; it learns, adapts, and works alongside us. We’re moving toward connected systems, interfaces that mirror the dynamics of human conversation, and collaboration of humans and machines working together on shared outcomes. We’re introducing Salesforce Foundations: free for all Sales and Service Cloud customers EE and above. Salesforce Foundations brings together Sales, Service, Commerce, and Marketing - the heart of the Customer 360. It's the foundation for AI and Agents. A live demo of an experimental AI feature called Generative Canvas was presented, showcasing its ability to analyze data, predict user needs, and prepare for meetings by aggregating information across Salesforce applications. There are 3 requirements for success: 1. Equipping AI to Succeed 2. Designing for Resilience 3. Embracing Experimentation
    <html><head></head><body><p>• Salesforce Foundations marks a significant product innovation, promising to streamline workflows and enhance decision-making across sales, service, marketing, and commerce applications.</p><p>• Generative Canvas, still in the experimental phase, illustrates Salesforce's commitment to leveraging AI to unify data and automate complex tasks, potentially transforming meeting preparations and other business processes.</p><p>• The session emphasized the importance of context, connected systems, and unified data for the success of AI, encouraging attendees to embrace experimentation and learn rapidly to keep pace with technological advancements.</p></body></html>
    Session Summary by Einstein
    https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915788477001QsGn
    Get an overview of how Salesforce is approaching the future of user experience and AI-first solutions.
    Learn how you might think about AI in your workplace.
    Learn what design principles and insights might influence how AI-first experience can come to life in organizations.
    Yes
    <a href="https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915788477001QsGn">Report a Concern</a>
    Theater
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Yes
    Trailblazer Forest
    Moscone West
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    What does it mean to build AI-first experiences? Learn how Salesforce is approaching the future of product design, how design insights influence outcomes, and how the work culture needs to evolve.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Summary by Einstein arrow-forward
    Session Type: Theater
    • Tuesday, Sep 178:30 AM - 8:50 AM PDT
      (3:30 PM - 3:50 PM GMT)
      Moscone West, L1 Forest, Redwood Theater
  • Yes
    Commerce
    Agentforce Commerce
    Intermediate
    Theater
    Yes
    At the recent Salesforce conference, attendees were introduced to the robust capabilities of Commerce Cloud, which boasts 100% uptime during peak seasons, ensuring that e-commerce stores remain operational during critical sales events. The session highlighted the importance of trust and security in the Salesforce ecosystem, including the built-in features of the platform, such as the Einstein Trust Layer, that protect customer data. A case study featuring Siemens demonstrated how Salesforce's advanced solutions manage complex orders across multiple locations and shipping dates, showcasing the platform's ability to handle large-scale operations. Moreover, the session detailed innovations on Commerce Cloud's infrastructure, including Hyperforce and high scale services, which provide limitless capacity and optimized performance, to continue delivering unparalleled scalability to B2C, B2B, and D2C Commerce customers.
    <html><head></head><body><p>• Salesforce's multi-tenant cloud platform and automatic upgrades minimize service disruptions, providing a stable and secure environment for e-commerce.</p><p>• The introduction of Hyperforce and read-only clones allows for predictive demand-based auto-scaling and optimized read-only performance, preparing businesses for unexpected traffic surges.</p><p>• Salesforce's collaboration with Siemens on the B2B marketplace highlights the platform's ability to integrate complex ecosystems and product portfolios, delivering a simplified and customer-centric digital experience.</p></body></html>
    Session Summary by Einstein
    https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915688599001Q8ry
    See how Commerce Cloud delivers the most scalable e-commerce platform for every type of business.
    Hear how customers drive more volume and revenue with Commerce Cloud.
    Learn about upcoming innovations that will continue to deliver on trust and support scale.
    Yes
    <a href="https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915688599001Q8ry">Report a Concern</a>
    Theater
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Yes
    Moscone West, Level 2
    Moscone West
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    Hear from Salesforce trust experts on how you can optimize performance at scale, and learn about the latest enhancements that add to the high availability and performance of the Commerce platform.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Summary by Einstein arrow-forward
    Session Type: Theater
    • Tuesday, Sep 178:30 AM - 8:50 AM PDT
      (3:30 PM - 3:50 PM GMT)
      Moscone West, L2, Codey Theater
  • Yes
    Sales
    Agentforce Sales
    Einstein
    Salesforce on Salesforce
    Beginner
    Theater
    Yes
    See the latest AI innovations powered by Einstein rolled out across our entire sales organization.
    Find out how we reduced the time it takes to onboard new sellers with generative AI and Einstein Copilot.
    Discover how we're using Einstein to provide every sales rep with the right tools to close deals faster.
    Theater
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Visible
    Yes
    Campground
    Moscone North
    2:00 p.m. Thursday, Sep 19
    Wednesday, Sep 18
    10:00 a.m. Wednesday, Sep 18
    Thursday, Sep 19
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    3:00 p.m. Wednesday, Sep 18
    9:00 a.m. Thursday, Sep 19
    Learn how Salesforce deploys new AI features and technology, like Einstein Copilot or Conversation Intelligence, for our sales teams. Learn best practices and hear about our future Sales AI plans.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Theater
    • Tuesday, Sep 178:30 AM - 8:50 AM PDT
      (3:30 PM - 3:50 PM GMT)
      Moscone North, LL, Campground, SF on SF Theater
  • Yes
    Administrator
    Einstein
    Artificial Intelligence
    Beginner
    Theater
    Yes
    Theater
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Visible
    Yes
    Trailblazer Forest
    Moscone West
    8:00 a.m. Wednesday, Sep 18
    1:00 p.m. Thursday, Sep 19
    4:00 p.m. Wednesday, Sep 18
    10:00 a.m. Wednesday, Sep 18
    8:00 a.m. Thursday, Sep 19
    11:00 a.m. Wednesday, Sep 18
    Thursday, Sep 19
    3:00 p.m. Wednesday, Sep 18
    11:00 a.m. Thursday, Sep 19
    10:00 a.m. Thursday, Sep 19
    1:00 p.m. Wednesday, Sep 18
    Wednesday, Sep 18
    3:00 p.m. Thursday, Sep 19
    1:00 p.m. Tuesday, Sep 17
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    3:00 p.m. Tuesday, Sep 17
    Learn how to create trusted prompt templates grounded in your customer data to unlock generative AI in your applications.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Theater
    • Tuesday, Sep 178:30 AM - 8:50 AM PDT
      (3:30 PM - 3:50 PM GMT)
      Moscone West, L1 Forest, AI + Data Theater
  • Yes
    Administrator
    Agentforce Sales
    Data
    Beginner
    Hands-on Training
    Yes
    Hands-on Training
    Reserved seating
    By selecting “Schedule” you are reserving a seat. Please show up 10 mins prior to the session or we will release your seat. If a session is full, you still can join the standby line onsite.
    Laptops are provided for all attendees.
    Yes
    Visible
    Marriot Marquis
    Wednesday, Sep 18
    10:00 a.m. Wednesday, Sep 18
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    Enhance your Salesforce data quality with validation and automation. Discover how to choose the right tools to effectively tackle common data challenges and keep your organization running smoothly.
    Important: By selecting “Schedule” you are reserving a seat. Please show up 10 mins prior to the session or we will release your seat. If a session is full, you still can join the standby line onsite.
    Equipment provided: Laptops are provided for all attendees.
    Session Type: Hands-on Training
    • Tuesday, Sep 178:30 AM - 9:30 AM PDT
      (3:30 PM - 4:30 PM GMT)
      Marriott, Level B2, Salon 7
  • Yes
    IT
    Product Management
    Nonprofit
    Agentforce Marketing
    Agentforce Nonprofit
    Data 360
    Intermediate
    Breakout
    Yes
    The session at Dreamforce highlighted the transformative journey of nonprofits adopting Salesforce's innovative solutions, such as Nonprofit Cloud and Marketing Cloud. Focused on overcoming common sector challenges like resource constraints, data management, engagement strategies, and digital transformation, the discussion provided insights into the experiences of successful migrations and the benefits realized. United Way shared its story of migrating from an older CRM to Salesforce, emphasizing the importance of strategic planning, partner selection, and change management. Salesforce representatives detailed the ongoing support for Nonprofit Success Pack (NPSP) users and the considerations for moving to Nonprofit Cloud, including business model alignment, technology readiness, and investment capacity. Cloud for Good shared tips on how to get started with Nonprofit Cloud.
    <html><head></head><body><p>• Nonprofit organizations can leverage Salesforce solutions to address sector-specific challenges, enhance data management, and improve engagement with donors and stakeholders.</p><p>• Migrating to Salesforce's Nonprofit Cloud requires careful planning, leadership buy-in, and a strategic partnership with experienced implementation partners to ensure a smooth transition and successful adoption.</p><p>• Salesforce remains committed to supporting NPSP while encouraging organizations to consider Nonprofit Cloud for its integrated ecosystem, which includes fundraising, program management, and outcome measurement.</p></body></html>
    Session Summary by Einstein
    https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718916013482001QY1d
    Yes
    <a href="https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718916013482001QY1d">Report a Concern</a>
    Breakout
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Yes
    Metreon AMC
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    United Way Calgary, with the help from Cloud for Good, is changing the game regarding constituent engagement, and so could you – with the help of Nonprofit, Data, and Marketing Clouds.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Summary by Einstein arrow-forward
    Session Type: Breakout
    • Tuesday, Sep 178:30 AM - 9:15 AM PDT
      (3:30 PM - 4:15 PM GMT)
      Metreon AMC, L3, Theater 10
  • Yes
    IT
    Operations
    Healthcare and Life Sciences
    Slack
    Productivity
    Beginner
    Roundtable
    Yes
    Learn how organizations across the healthcare ecosystem are improving productivity with a work operating system.
    See a demo of how healthcare customers are using Slack’s powerful, easy-to-use automation capabilities.
    Learn from leaders in your industry on how they are using Slack to modernize their operations.
    Roundtable
    Reserved seating
    By selecting “Schedule” you are reserving a seat. Please show up 10 mins prior to the session or we will release your seat. If a session is full, you still can join the standby line onsite.
    Yes
    Visible
    InterContinental
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    Join peers to discuss how AI is transforming the healthcare industry. Hear how trusted AI in Slack enables teams to spend less time on admin and more time on patients and members.
    Important: By selecting “Schedule” you are reserving a seat. Please show up 10 mins prior to the session or we will release your seat. If a session is full, you still can join the standby line onsite.
    Session Type: Roundtable
    • Tuesday, Sep 178:30 AM - 9:15 AM PDT
      (3:30 PM - 4:15 PM GMT)
      InterContinental, L3, Marina
  • Yes
    Operations
    Service
    Engineering, Construction, and Real Estate
    Agentforce Field Service
    Agentforce Service
    Productivity
    Intermediate
    Breakout
    Yes
    Discover insights that are necessitating change within the engineering, construction, and real estate industry.
    Learn how to improve customer experience, asset management, scheduling and dispatching, and mobile worker productivity.
    Hear what Ryan Lawn and Tree is doing to transform their operations using Salesforce Field Service.
    Breakout
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Visible
    Yes
    InterContinental
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    Unlock the power of Salesforce Field Service to simplify workflows, drive collaboration, and capture data insights. Transform your operations by elevating both customer and employee satisfaction.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Breakout
    • Tuesday, Sep 178:30 AM - 9:15 AM PDT
      (3:30 PM - 4:15 PM GMT)
      InterContinental, L4, Twin Peaks
  • Yes
    Developer
    IT
    Healthcare and Life Sciences
    Technology
    Agentforce Health
    Agentforce MuleSoft
    Integration
    Intermediate
    Theater
    Yes
    The recent DreamForce conference session focused primarily on integration and automation, with MuleSoft playing a central role in enhancing healthcare and life sciences processes. Attendees were introduced to MuleSoft's capability to bridge data silos and streamline workflows through API management and minimal coding, while emphasizing the importance of interoperability and improved patient outcomes. The session highlighted case studies from the University of Washington Medicine and Mass General Brigham, demonstrating practical applications of MuleSoft integrations with Workday and other systems, which resulted in more efficient operations and better data management. Notably, a staggering 19 million dollars is the average IT spend at hospitals with over 250 beds, underscoring the financial significance of efficient data integration and management solutions like MuleSoft.
    <html><head></head><body><p>• MuleSoft's integration and automation tools are instrumental in achieving interoperability and improving patient outcomes in the healthcare sector, with HIPAA compliant features for secure data handling.</p><p>• Mass General Brigham and the University of Washington Medicine provided tangible evidence of MuleSoft's impact, showcasing how their integrations with Workday and other systems have led to significant operational efficiencies.</p><p>• The session emphasized the critical role of MuleSoft in transforming IT infrastructure by reducing reliance on point-to-point integrations and enabling the centralization of API management.</p></body></html>
    Session Summary by Einstein
    https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1721426114121001otLs
    Channel organizational success with data and system integration across Workday with MuleSoft.
    Reduce point-to-point integration for seamless integration and automation with MuleSoft.
    Yes
    <a href="https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1721426114121001otLs">Report a Concern</a>
    Theater
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Yes
    Moscone West, Level 2
    Moscone West
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    Rising costs, patient needs, and government regulations have healthcare on its toes. Hear from leading healthcare organizations that cultivate automation and optimize integration with MuleSoft.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Summary by Einstein arrow-forward
    Session Type: Theater
    • Tuesday, Sep 178:30 AM - 8:50 AM PDT
      (3:30 PM - 3:50 PM GMT)
      Moscone West, L2, Astro Theater
  • Yes
    Architect
    IT
    Technology
    Agentforce 360 Platform
    Data 360
    Artificial Intelligence
    Intermediate
    Breakout
    Yes
    The conference session explored a deepened partnership between Salesforce and Google, focusing on the integration of Salesforce Data Cloud with Google BigQuery to facilitate real-time data analysis without the need to duplicate datasets. The discussion highlighted the power of co-innovation, with specific emphasis on leveraging Google's expertise in AI and machine learning through its Vertex AI platform to enhance Salesforce capabilities. The session demonstrated how this collaboration enables the creation of unified customer profiles, augments data insights, and allows for the employment of advanced generative models, such as Gemini, within Einstein to generate personalized content and intelligent insights, thus significantly impacting customer service and marketing strategies.
    <html><head></head><body><p>• Salesforce and Google have collaborated to enable a seamless integration between Salesforce Data Cloud and Google BigQuery, enhancing real-time data analysis and customer insights without data duplication.</p><p>• Through Google's Vertex AI, users can now import predictive models into Salesforce, allowing for more sophisticated decision-making processes and personalized customer experiences.</p><p>• The session showcased practical applications of this partnership, such as generating sales insights and recommendations directly from Salesforce data, and creating Google Workspace presentations, demonstrating the immediate benefits of AI and machine learning in business workflows.</p></body></html>
    https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915987857001QVQh
    <a href="https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915987857001QVQh">Report a Concern</a>
    Breakout
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Visible
    Yes
    Moscone West, Level 3
    Moscone West
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    Gemini and other AI innovations, built on a foundation of trust and responsibility, are transforming industries. Learn how to use our groundbreaking AI solutions to drive business growth.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Breakout
    • Tuesday, Sep 178:30 AM - 9:15 AM PDT
      (3:30 PM - 4:15 PM GMT)
      Moscone West, L3, Room 3016
  • Yes
    Administrator
    Product Management
    Financial Services
    Agentforce Financial Services
    Data
    Intermediate
    Breakout
    Yes
    The recent Salesforce conference showcased a plethora of product innovations and strategic insights, emphasizing the importance of understanding customer needs across various sectors of financial services. Attendees were presented with data-driven stories that illustrate how Salesforce's enhancements in Einstein are reshaping client engagement and driving impact in Salesforce's 32,000 financial services customers. The sessions highlighted the significance of integrating various Salesforce products, such as Data Cloud and Einstein, to leverage actionable insights and improve user experiences at every touchpoint. Moreover, the conference underscored the continuous growth and adoption of Salesforce technologies, including the Agentforce Platform, demonstrating their impact on streamlining business processes and enhancing customer interactions.
    <html><head></head><body><p>• Salesforce has made significant investments in the financial services sector, resulting in improved client engagement and satisfaction.</p><p>• The integration of Salesforce products, including Einstein Semantics, provides businesses with actionable insights and a comprehensive view of customer interactions.</p><p>• The conference highlighted the importance of aligning business strategies with customer needs, utilizing Salesforce technologies to optimize operations and drive growth.</p></body></html>
    Session Summary by Einstein
    https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915838472001QEV1
    See demonstrations of upcoming features built for banking and wealth management firms in Financial Services Cloud.
    Learn how banks and wealth management firms can increase efficiency with AI in Financial Services Cloud.
    Yes
    <a href="https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915838472001QEV1">Report a Concern</a>
    Breakout
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Yes
    InterContinental
    12:00 p.m. Thursday, Sep 19
    Thursday, Sep 19
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    Explore the Salesforce product vision and roadmap for banking and wealth management. Be the first to see our future products in action, with live demos provided by our product managers.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Summary by Einstein arrow-forward
    Session Type: Breakout
    • Tuesday, Sep 178:30 AM - 9:15 AM PDT
      (3:30 PM - 4:15 PM GMT)
      InterContinental, L5, InterContinental Ballroom B
  • Yes
    Administrator
    Architect
    Developer
    AppExchange
    Agentforce
    Artificial Intelligence
    Beginner
    Breakout
    Yes
    The session highlighted an innovative integration between Slack and the Copado AI platform, demonstrating a streamlined process for creating feature records and user stories directly within Copado CI/CD from a Slack conversation. The integration leverages Salesforce metadata API to automate code deployment to the development sandbox, with Copado Build identifying and resolving deployment errors without human intervention. Furthermore, the session showcased the capability of Copado's AI to generate test scripts compatible with the Copado Robotic Testing platform, emphasizing the continuous enhancement of productivity tools and the company's commitment to expanding support for various metadata types over time.
    <html><head></head><body><p>• The integration between Slack and Copado AI enables automatic generation of feature records and user stories, reflecting a significant leap in efficiency for development operations.</p><p>• Copado Build's capacity to autonomously rectify deployment errors illustrates the advanced level of automation achievable within Salesforce's ecosystem.</p><p>• Future developments for Copado AI include the ingestion of git repositories to further refine the AI's context awareness and the potential extension into industry-specific tools like Omni Studio.</p></body></html>
    Session Summary by Einstein
    https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718916017974001QLg9
    Yes
    <a href="https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718916017974001QLg9">Report a Concern</a>
    Breakout
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Yes
    Metreon AMC
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    Explore how AI is revolutionizing Salesforce DevOps. Learn how Copado AI and our DevOps Agents leverage expertise from thousands of deployments to help customers succeed.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Summary by Einstein arrow-forward
    Session Type: Breakout
    • Tuesday, Sep 178:30 AM - 9:15 AM PDT
      (3:30 PM - 4:15 PM GMT)
      Metreon AMC, L3, Theater 7
  • Yes
    Administrator
    AppExchange
    Beginner
    Theater
    Yes
    Learn about Salesforce Labs on AppExchange.
    Discover the top 7 Salesforce Labs apps that can supercharge your daily operations as an Awesome Admin
    Theater
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Visible
    Yes
    Trailblazer Forest
    Moscone West
    12:00 p.m. Thursday, Sep 19
    Thursday, Sep 19
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    As a Salesforce admin, your job is to match business needs with solutions. Salesforce Labs is here to assist you in becoming an admin rockstar with employee-built solutions for free.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Theater
    • Tuesday, Sep 178:30 AM - 8:50 AM PDT
      (3:30 PM - 3:50 PM GMT)
      Moscone West, L1 Forest, AppExchange Theater
  • Yes
    Service
    Manufacturing
    Agentforce Manufacturing
    Beginner
    Theater
    Yes
    The recent Salesforce conference session focused on maximizing asset monetization and service lifecycle management, which are pivotal in the evolving customer-centric service models. Presenters from Salesforce and Siemens discussed the integration of Product Lifecycle Management (PLM) and Service Lifecycle Management (SLM) through the Teamcenter SLM for Salesforce app, highlighting its availability on AppExchange and the Siemens Accelerator marketplace. The session underscored the potential revenue opportunities that exist in servitization and asset monetization, using examples such as a manufacturer with 1 million assets in the market and the implications of effectively leveraging product and service data. The conversation also touched on the importance of bridging gaps between product knowledge and customer service to enhance first-time fix rates, reduce asset downtime, and improve customer loyalty.
    <html><head></head><body><p>• The integration of Siemens' Teamcenter SLM with Salesforce bridges the gap between product and customer data, enhancing service excellence and operational efficiency.</p><p>• Servitization presents a massive opportunity for revenue growth by monetizing assets throughout their lifecycle, as illustrated by the potential of $6 billion in revenue from 1 million assets over ten years.</p><p>• Understanding and effectively managing the asset as a persona is key to increasing first-time fix rates and customer satisfaction, ultimately driving additional service revenue.</p></body></html>
    Session Summary by Einstein
    https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915858686001Q5om
    Yes
    <a href="https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915858686001Q5om">Report a Concern</a>
    Theater
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Yes
    InterContinental
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    Discover how Salesforce and Siemens join forces to fast-track servitization, fuel innovation, and boost manufacturing profitability to help you grow your aftermarket sales.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Summary by Einstein arrow-forward
    Session Type: Theater
    • Tuesday, Sep 178:30 AM - 8:50 AM PDT
      (3:30 PM - 3:50 PM GMT)
      InterContinental, L3, Union Square
  • Yes
    Architect
    Developer
    Agentforce 360 Platform
    AppExchange
    Productivity
    Intermediate
    Theater
    Yes
    The recent Salesforce conference session delved into the Salesforce DX suite, highlighting the pain points in cycle management, particularly with scratch orgs and packaging, and introduced solutions like Scratch Org Shape and Scratch Org Snapshots. Scratch Org Shape, designed to replicate production org features and settings, simplifies the configuration process, while Scratch Org Snapshots, which copy over all contents of a scratch org, aim to expedite the creation of new scratch orgs and improve package build times. Demonstrations showcased how these tools can significantly reduce the time required for package builds, with reported improvements up to sixfold, underscoring Salesforce's commitment to continuous innovation and efficiency in the developer experience.
    <html><head></head><body><p>• Scratch Org Shape and Scratch Org Snapshots were introduced as solutions to overcome the time-consuming setup and configuration issues faced by developers using scratch orgs.</p><p>• The session included practical demonstrations of the new features, illustrating a more efficient package build process and the significant performance gains achieved through their use.</p><p>• Future Salesforce DX developments were outlined, focusing on migration capabilities, scriptable environments, package bundles, and ensuring new Salesforce features are developer-ready.</p></body></html>
    Available on Salesforce+
    Session Summary by Einstein
    https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915800594001Qfru
    Learn the benefits of Scratch Orgs and Snapshots.
    Learn how Snapshots can speed up Package Development.
    Learn best practices on package builds and environments management.
    Yes
    <a href="https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915800594001Qfru">Report a Concern</a>
    Theater
    Available on Salesforce+
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Yes
    Moscone West, Level 2
    Trailblazer Forest
    Moscone West
    <a href="https://www.salesforce.com/plus/experience/Dreamforce_2024/series/developers_at_dreamforce_2024/episode/episode-s1e14">Watch now</a>
    Thursday, Sep 19
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    9:00 a.m. Thursday, Sep 19
    Get tips and best practices for leveraging Scratch Org Snapshots and different types of package builds, maximizing your DevOps efficiency.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Summary by Einstein arrow-forward
    Session Type: Theater
    • Tuesday, Sep 178:30 AM - 8:50 AM PDT
      (3:30 PM - 3:50 PM GMT)
      Moscone West, L1 Forest, Developer Theater
  • Yes
    Administrator
    Architect
    IT
    Agentforce Sales
    Agentforce Service
    Einstein
    Artificial Intelligence
    Intermediate
    Breakout
    Yes
    The recent Salesforce conference unveiled Agentforce as a centerpiece, emphasizing Salesforce's commitment to AI and machine learning since 2016, with a focus on generative AI to enhance business process automation. The advancements in AI, particularly in the Agentforce platform, highlighted the integration of Hyperforce, Data Cloud, and large language models, underpinned by a trust layer to ensure secure and efficient operations. Innovations in Einstein Copilot, now a conversational assistant within Salesforce and Slack, were showcased, with improvements in performance and flexibility, including the capability to search the web for the latest data. The session provided a comprehensive walkthrough of the AI stack, demonstrating how attendees can leverage Salesforce's tools to create, customize, and deploy AI agents effectively, ensuring their alignment with Salesforce's broader ecosystem.
    <html><head></head><body><p>• Agentforce introduces a new era of AI-driven business process automation, allowing for more autonomous agents with human oversight.</p><p>• Einstein Copilot's evolution into a conversational assistant and its integration with Slack represents Salesforce's expansion into assistive AI, improving user engagement and productivity.</p><p>• Salesforce's AI stack, including the trust layer and Agent Builder, enables users to build, test, and deploy AI agents with enhanced control, security, and compliance.</p></body></html>
    Session Summary by Einstein
    https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915823637001QE6T
    Yes
    <a href="https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915823637001QE6T">Report a Concern</a>
    Breakout
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Yes
    Campground
    Moscone North
    Metreon AMC
    4:00 p.m. Wednesday, Sep 18
    Wednesday, Sep 18
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    Discover what's coming next for Einstein and Agentforce. Get a sneak peek at the product roadmap and hear about Salesforce's AI strategy from product leaders and experts.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Summary by Einstein arrow-forward
    Session Type: Breakout
    • Tuesday, Sep 178:30 AM - 9:15 AM PDT
      (3:30 PM - 4:15 PM GMT)
      Moscone North, LL, Campground, Theater 3
  • Yes
    Administrator
    Einstein
    Artificial Intelligence
    Intermediate
    Theater
    Yes
    The Salesforce conference session emphasized the critical importance of AI governance and data quality as foundational steps for organizations looking to implement AI effectively and ethically. It highlighted Salesforce's own efforts in establishing an Office of Ethical and Humane Use, underscoring the necessity for policies and practices driven by an organization's mission and values, fairness, and transparency. The session provided a comprehensive guide on how to approach AI projects, starting from identifying stakeholders and assessing risks to monitoring AI models and ensuring data integrity. It illustrated the continuous nature of AI projects, requiring diligent preparation, monitoring, and iteration, while also advocating for the use of AI to enhance fundamental organizational structures rather than waiting for AI to be a panacea for all business challenges.
    <html><head></head><body><p>• Salesforce's work on AI governance serves as a template for organizations to develop their own AI use policies, focusing on ethical and transparent applications aligned with their core values.</p><p>• A recommended first AI project is data cleanup, which uses AI to improve data quality, thereby setting a strong foundation for future AI endeavors within the organization.</p><p>• AI implementation is not a 'set it and forget it' process but requires ongoing monitoring, analysis, and adjustments to ensure its outputs remain accurate and beneficial as data sources evolve.</p></body></html>
    Session Summary by Einstein
    https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915658564001QtFF
    Yes
    <a href="https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915658564001QtFF">Report a Concern</a>
    Theater
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Yes
    Trailblazer Forest
    Moscone West
    Wednesday, Sep 18
    11:00 a.m. Wednesday, Sep 18
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    Explore powerful AI applications for business, employee support, and nonprofit missions. Learn how to lead with trust and maintain transparency in your AI use.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Summary by Einstein arrow-forward
    Session Type: Theater
    • Tuesday, Sep 178:30 AM - 8:50 AM PDT
      (3:30 PM - 3:50 PM GMT)
      Moscone West, L1 Forest, Admin Theater
  • Yes
    IT
    Operations
    Healthcare and Life Sciences
    Public Sector
    Agentforce Health
    Data 360
    Customer Relationships
    Beginner
    Breakout
    Yes
    The Salesforce session on 'Trust and Security of Data and AI in Healthcare' provided an in-depth look at the challenges and opportunities within healthcare, highlighting the necessity for AI integration in payer services. Speakers emphasized industry pressures, such as rising healthcare costs, emerging competition, workforce shortages, and consumer demands, with only 26% of US adults feeling their insurer's customer experience meets their expectations. The session showcased how Salesforce's Health Cloud and AI products, including the Einstein Trust Layer, can assist in overcoming these challenges by improving efficiency and personalizing member engagement, with data suggesting AI adoption could significantly reduce admin costs by 13-25%, medical costs by 5-11%, and increase revenue by 3-12%. A live demo highlighted the Einstein Trust Layer's capabilities in protecting PHI and PII, ensuring data security and compliance within the AI-assisted contact center use case.
    <html><head></head><body><p>• Salesforce Health Cloud's AI features are poised to transform the payer landscape by providing solutions to industry pressures, including cost mitigation and enhanced customer experiences.</p><p>• The Einstein Trust Layer demonstrated during the session plays a crucial role in ensuring HIPAA compliance and safeguarding sensitive data within AI applications in healthcare.</p><p>• A customer panel with industry leaders reinforced the importance of a responsible AI framework and a collaborative approach between business and IT to effectively leverage AI in healthcare.</p></body></html>
    Session Summary by Einstein
    https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915848068001QwRa
    See how payers are harnessing the power of AI and are learning to trust the Trust Layer.
    Discover how AI and data can connect information across your organization on an integrated platform with AI built-in.
    Yes
    <a href="https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915848068001QwRa">Report a Concern</a>
    Breakout
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Yes
    InterContinental
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    In this highly regulated environment, trusted data is critical. Hear how payers are learning to trust the Einstein Trust Layer and use Data + AI to bridge silos and improve operational efficiencies.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Summary by Einstein arrow-forward
    Session Type: Breakout
    • Tuesday, Sep 178:30 AM - 9:15 AM PDT
      (3:30 PM - 4:15 PM GMT)
      InterContinental, L5, InterContinental Ballroom C
  • Yes
    Data Analyst
    Data 360
    Data
    Intermediate
    Theater
    Yes
    The session highlighted the transformative capabilities of Salesforce's Data Cloud in enabling marketers to provide connected experiences across the entire customer journey, from awareness to loyalty. Emphasizing the challenge of adapting to customer demands for personalization, the session demonstrated how Data Cloud can unify structured and unstructured data to create comprehensive customer profiles, thereby driving growth and increasing ROI by up to 45%. Innovations such as zero-copy integration, Data Cloud connectors, and generative AI for segmentation were discussed, showcasing the potential for efficiency and real-time personalization. The deep integration of Data Cloud with Tableau was also showcased, allowing for data exploration and immediate segment creation for targeted marketing efforts.
    <html><head></head><body><p>• Data Cloud's hyperscale data engine allows marketers to unify all customer data, leading to more personalized marketing moments and increasing customer lifetime value.</p><p>• New features like zero-copy integration and over 200 Data Cloud connectors enable the seamless use of data for real-time personalization across Salesforce Customer 360.</p><p>• Data Cloud's integration with Tableau and advancements in generative AI facilitate efficient segment creation and exploration of insights, enhancing marketing ROI.</p></body></html>
    Session Summary by Einstein
    https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915783737001Qsk6
    Yes
    <a href="https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915783737001Qsk6">Report a Concern</a>
    Theater
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Yes
    Moscone West, Level 2
    Moscone West
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    Learn how you can use Data Cloud to harness customer data, enabling teams to deliver impactful marketing journeys, optimize sales and service conversations, and boost productivity.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Summary by Einstein arrow-forward
    Session Type: Theater
    • Tuesday, Sep 178:30 AM - 8:50 AM PDT
      (3:30 PM - 3:50 PM GMT)
      Moscone West, L2, Data Cloud Theater
  • Yes
    Operations
    Service
    Agentforce Field Service
    Agentforce Service
    Automation
    Intermediate
    Theater
    Yes
    The session highlighted the importance of transitioning from reactive to proactive customer service strategies, focusing on maximizing customer lifetime value and revenue generation through uptime as a service. Demonstrating the integration of customer, product, and asset data to predict service needs and proactively address issues, the session showcased how Salesforce's field service platform, powered by Data Cloud and enriched with AI models, enables companies to manage the asset service lifecycle end-to-end. With over 19 billion assets on the platform, Salesforce's solutions are designed to enhance customer loyalty, streamline service workflows, and drive sustainable growth by leveraging real-time telemetry data, predictive analytics, and modern user experiences for partners and employees alike. The practical demonstration of the platform's capabilities underscored how Salesforce's innovative products empower businesses to transform their field service operations and capitalize on the data from connected assets.
    <html><head></head><body><p>• Salesforce's field service platform centralizes asset data and customer information to enable proactive service and revenue opportunities.</p><p>• The integration of Einstein AI and Data Cloud facilitates predictive service capabilities and actionable insights within the user's workflow.</p><p>• Attendees were encouraged to engage with additional resources such as the service keynote, field service guide, and the new Slack community for service trailblazers.</p></body></html>
    Session Summary by Einstein
    https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915947412001QWPG
    Yes
    <a href="https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915947412001QWPG">Report a Concern</a>
    Theater
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Yes
    Moscone West, Level 3
    Moscone West
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    See how Field Service can help you manage thousands of assets, including the predictive asset data points that can open the door to offering uptime as a service.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Summary by Einstein arrow-forward
    Session Type: Theater
    • Tuesday, Sep 178:30 AM - 8:50 AM PDT
      (3:30 PM - 3:50 PM GMT)
      Moscone West, L3, Cloudy Theater
  • Yes
    IT
    AppExchange
    Data 360
    Data
    Beginner
    Breakout
    Yes
    The session provided a comprehensive overview of the latest advancements in Salesforce's suite of products, emphasizing the critical role of informed decision-making in leveraging technology like Data Cloud. Attendees were shown a projection system that demonstrated the power of data analysis, with specific mention of Data Cloud credits, which underpins the importance of such tools in contemporary business strategies. The narrative was further enriched by the unveiling of product innovations, highlighting the seamless integration across the Salesforce ecosystem, including associated platforms such as MuleSoft and Tableau. This integration facilitates a more cohesive and efficient workflow, as evidenced by the cited data and statistics that showcased the system's capabilities.
    <html><head></head><body><p>• A new projection system was showcased, illustrating the sophisticated data analysis capabilities available within Salesforce's ecosystem.</p><p>• Product innovations highlighted the seamless integration of Salesforce with platforms like MuleSoft and Tableau, enhancing overall business operations.</p><p>• The session underscored the value of Data Cloud credits, hinting at the potential for businesses to further leverage data for strategic decisions.</p></body></html>
    Session Summary by Einstein
    https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915734541001Q5Kd
    Yes
    <a href="https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915734541001Q5Kd">Report a Concern</a>
    Breakout
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Yes
    Metreon AMC
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    Join our panel of Zero Copy Partners to explore how to build, configure, and optimize zero copy Data Cloud implementations and prepare your organization for AI transformation.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Summary by Einstein arrow-forward
    Session Type: Breakout
    • Tuesday, Sep 178:30 AM - 9:15 AM PDT
      (3:30 PM - 4:15 PM GMT)
      Metreon AMC, L3, Theater 13
  • Yes
    IT
    Agentforce 360 Platform
    Intermediate
    Breakout
    Yes
    The recent Salesforce conference provided attendees with a comprehensive overview of transformative journeys undertaken by various organizations, emphasizing the significance of Salesforce's partnership and its suite of solutions, including Salesforce Communications Cloud. The session highlighted the strategic initiatives of companies to address C-suite priorities, showcasing the integration of Salesforce products to streamline operations, enhance customer experience, and drive data-driven decision-making. Notably, the session illustrated how companies leverage Salesforce's ecosystem, including MuleSoft and Tableau, to foster innovation, sustainability, and operational efficiency, with one company achieving an 80% improvement in contract creation processes through digital transformation.
    <html><head></head><body><p>• Salesforce's robust partnership with organizations has facilitated over 20 years of technological advancements and industry-specific solutions, reinforcing its role as a cornerstone in their digital transformation journeys.</p><p>• The implementation of Salesforce Communications Cloud and other Salesforce products has led to substantial process improvements, such as an 80% increase in efficiency for site-related contract creation.</p><p>• The session underscored the importance of agility and flexibility in digital transformation, as well as the need for collaborative partnerships that proactively address challenges and drive continuous innovation.</p></body></html>
    https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915987322001Q82v
    <a href="https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915987322001Q82v">Report a Concern</a>
    Breakout
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Visible
    Yes
    Metreon AMC
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    Discover how industry leaders like Vantage Towers and Fluence Energy accelerate their journeys to business growth and optimization through digital transformation with TCS and the Salesforce Platform.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Breakout
    • Tuesday, Sep 178:30 AM - 9:15 AM PDT
      (3:30 PM - 4:15 PM GMT)
      Metreon AMC, L3, Theater 9
  • Yes
    Marketing
    Media and Entertainment
    Agentforce Marketing
    Agentforce Media
    Data 360
    Data
    Intermediate
    Theater
    Yes
    The recent Salesforce conference highlighted the ongoing digital transformation journey of a major sports and entertainment organization, showcasing their innovative integration of Salesforce products, including Data Cloud, Marketing Cloud, and Sales Cloud, to enhance fan experience and unlock new revenue streams. The session revealed how the organization tackled data silos by leveraging a bidirectional connection between Salesforce Data Cloud and Databricks, resulting in a 147% increase in ticket central click-through rate through the use of Interaction Studio. The organization's approach to data integration has streamlined processes, improved efficiency, and allowed for more personalized fan engagement, all while addressing privacy concerns and maintaining a comprehensive view of customer interactions across various systems.
    <html><head></head><body><p>• The organization successfully increased ticket sales revenue by 147% through the integration of Salesforce Interaction Studio and is exploring further enhancements with Journey Builder.</p><p>• Salesforce Data Cloud played a pivotal role in resolving data silos, enabling real-time data exchange with Databricks and facilitating the creation of a unified Customer 360 view.</p><p>• Future plans include leveraging automated workflows for post-event surveys and creating personalized fan experiences, similar to a 'Spotify Wrapped', to build long-term brand affinity.</p></body></html>
    Session Summary by Einstein
    https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915883633001QWIg
    Learn how to integrate data from multiple channels to create a comprehensive view of each fan for personalized engagement.
    Discover innovative approaches to diversify income streams and drive sustainable revenue growth.
    Learn best practices for building effective loyalty programs to enhance fan engagement and retention.
    Yes
    <a href="https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915883633001QWIg">Report a Concern</a>
    Theater
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Yes
    InterContinental
    8:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    Fans are a vital part of sports and entertainment organizations. Learn how to monetize data insights across to deliver next-gen fan experiences and create a single view of the fan with Data Cloud.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Summary by Einstein arrow-forward
    Session Type: Theater
    • Tuesday, Sep 178:45 AM - 9:05 AM PDT
      (3:45 PM - 4:05 PM GMT)
      InterContinental, L5, InterContinental Ballroom A

9:00 AM PDT - Tuesday, Sep 17

  • Yes
    Administrator
    Sales
    Manufacturing
    Technology
    Experience Cloud
    Agentforce Sales
    Data
    Beginner
    Theater
    Yes
    The recent DreamForce session provided an insightful exploration into the ways data and AI can enhance partner relationships and revenue growth within the Salesforce ecosystem. Attendees discovered how leveraging Salesforce's CRM, along with Slack and Einstein AI, can create a more efficient and hospitable partner experience, akin to the warmth of a well-hosted home stay. The session showcased new functionalities like Partner Tracks, Pipeline Inspection, and the co-selling feature called Partner Connect that enables real-time collaboration between partner CRMs. A recent survey highlighted in the session found that 89% of selling organizations use partners, underscoring the importance of optimizing partner relationship management to drive growth.
    <html><head></head><body><p>• Salesforce's new enablement functionality, Partner Tracks, allows for personalized, outcome-based partner engagement and efficient scaling across multiple partners.</p><p>• Einstein AI can provide actionable insights and recommended actions directly within the CRM, ensuring data-driven decisions and enhancing partner collaboration.</p><p>• The co-selling feature presented offers a seamless integration between vendor and partner CRMs, fostering transparency and real-time updates on shared deals.</p></body></html>
    Available on Salesforce+
    Session Summary by Einstein
    https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915928993001QQB2
    Understand how to drive faster marketing, selling, and support by extending data and AI from your CRM to your PRM.
    See and hear how Sales Cloud customers are more productive with partners via PRM.
    Yes
    <a href="https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915928993001QQB2">Report a Concern</a>
    Theater
    Available on Salesforce+
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Yes
    Campground
    Moscone North
    Moscone West, Level 2
    Moscone West, Level 3
    Moscone West
    <a href="https://www.salesforce.com/plus/experience/Dreamforce_2024/series/sales_at_dreamforce_2024/episode/episode-s1e34">Watch now</a>
    9:00 a.m. Tuesday, Sep 17
    1:00 p.m. Thursday, Sep 19
    Wednesday, Sep 18
    Thursday, Sep 19
    Tuesday, Sep 17
    3:00 p.m. Wednesday, Sep 18
    Uplevel partner selling and improve productivity. Learn how to infuse the partner sales process, from enablement to close, with context rich data and trusted AI so partners can close more deals fast.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Summary by Einstein arrow-forward
    Session Type: Theater
    • Tuesday, Sep 179:00 AM - 9:20 AM PDT
      (4:00 PM - 4:20 PM GMT)
      Moscone North, LL, Campground, Theater 1
  • Yes
    Administrator
    Developer
    AppExchange
    Productivity
    Beginner
    Theater
    Yes
    Theater
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Visible
    Yes
    Trailblazer Forest
    Moscone West
    9:00 a.m. Tuesday, Sep 17
    1:00 p.m. Thursday, Sep 19
    Thursday, Sep 19
    Tuesday, Sep 17
    Learn from a Salesforce MVP about their favorite AppExchange apps and how they solve key challenges. Discover how AppExchange apps save time, effort, and cost while increasing productivity.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Theater
    • Tuesday, Sep 179:00 AM - 9:20 AM PDT
      (4:00 PM - 4:20 PM GMT)
      Moscone West, L1 Forest, AppExchange Theater
  • Yes
    Architect
    Agentforce 360 Platform
    Intermediate
    Theater
    Yes
    The session at DreamForce highlighted the significance of the Well-Architected Framework in creating robust solutions within the Salesforce ecosystem. Emphasizing the framework's core values of trust, easy, and adaptability, the speakers shared their experiences and the tangible benefits of adhering to well-architected principles, such as a 90% reduction in errors and 20% decrease in server utilization for multiple customers. The framework's impact was further evidenced by the engagement of over 1.5 million architects in 38 countries, demonstrating its global influence and acceptance. Moreover, the session underscored the collaborative efforts between Salesforce's engineering teams, architects, and customers to continuously improve solution reliability and system availability.
    <html><head></head><body><p>• The Well-Architected Framework is crucial for architects to develop healthy Salesforce solutions, with over 1.5 million users globally recognizing its value.</p><p>• Real-world application of the framework has led to significant improvements, including a 90% error reduction and 20% server load reduction, proving the framework's efficacy in optimizing Salesforce architectures.</p><p>• Future sessions, including a keynote and further discussions on the framework, will delve into roadmap of Well-Architected assessments to enable better adoption and operation of well-architected principles.</p></body></html>
    Session Summary by Einstein
    https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915673856001QO3r
    Learn how architect experts use the Well-Architected framework at Salesforce.
    Learn how the Well-Architected framework has been used with complex enterprise customers.
    Learn best practices gained from real-world architectural experience.
    Yes
    <a href="https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915673856001QO3r">Report a Concern</a>
    Theater
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Yes
    Trailblazer Forest
    Moscone West
    9:00 a.m. Tuesday, Sep 17
    Wednesday, Sep 18
    11:00 a.m. Wednesday, Sep 18
    Tuesday, Sep 17
    Architectural veterans will show you how to put the Salesforce Well-Architected framework into practice using lessons learned from complex enterprise customers.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Summary by Einstein arrow-forward
    Session Type: Theater
    • Tuesday, Sep 179:00 AM - 9:20 AM PDT
      (4:00 PM - 4:20 PM GMT)
      Moscone West, L1 Forest, Redwood Theater
  • Yes
    Administrator
    Slack
    Productivity
    Beginner
    Theater
    Yes
    During DreamForce, presenters from Slack unveiled how the platform transcends mere messaging, serving as a work operating system that integrates with Salesforce, enhancing productivity by uniting people, apps, and data. They highlighted Slack's function as a powerful user interface for Salesforce, demonstrating real-time updates and data editing within Slack that sync back to Salesforce CRM. Moreover, the session covered Slack Connect, Slack's fastest-growing product, which allows businesses to extend their work operating system beyond their organization's walls, representing the largest business network in the world. Statistics were shared, including an 80% adoption rate of Slack among Microsoft Teams users, indicating its complementary role to other communication tools and its capacity to amplify the value of existing enterprise software investments.
    <html><head></head><body><p>• Slack is leveraged not just as an app but as a comprehensive work operating system, resulting in up to 50% increased productivity for organizations adopting this approach.</p><p>• Innovative features such as Salesforce Channels and Elevate are transforming Slack into a dynamic conversational interface for Salesforce, allowing for enhanced collaboration and data-driven decision-making.</p><p>• With Slack Connect, companies are able to collaborate with external partners securely, streamlining communication and fostering a more interconnected business environment.</p></body></html>
    Session Summary by Einstein
    https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915965851001QTvn
    Understand what makes Slack a work operating system and why this is differentiated from a point solution or messaging app.
    See the value of Salesforce and Slack in providing customer data in the flow of work.
    Take away real customer examples of how Slack runs its business and drives simplicity and tangible results.
    Yes
    <a href="https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915965851001QTvn">Report a Concern</a>
    Theater
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Yes
    Moscone West, Level 3
    Moscone West
    9:00 a.m. Tuesday, Sep 17
    2:00 p.m. Thursday, Sep 19
    Thursday, Sep 19
    Tuesday, Sep 17
    Drive business outcomes in Slack. Let Teams handle basic collaboration. Learn why companies choose Slack as their comprehensive operating system to move work forward while they meet in Teams.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Summary by Einstein arrow-forward
    Session Type: Theater
    • Tuesday, Sep 179:00 AM - 9:20 AM PDT
      (4:00 PM - 4:20 PM GMT)
      Moscone West, L3, Slack Theater
  • Yes
    Theater
    Yes
    Theater
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Visible
    Yes
    Trailblazer Forest
    Moscone West
    9:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    A strong personal brand sets you apart. Join the Salesforce Black in Tech Community Group for tips to enhancing your personal brand and showcasing your skills, achievements, and unique perspective.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Type: Theater
    • Tuesday, Sep 179:00 AM - 9:45 AM PDT
      (4:00 PM - 4:45 PM GMT)
      Moscone West, L1 Forest, Community Cove Networking
  • Yes
    Finance and Accounting
    Sales
    Agentforce Sales
    Automation
    Beginner
    Theater
    Yes
    The Dreamforce session focused on the transformative impact of Salesforce Spiff, a solution designed to automate commission calculations, thereby reinstating trust within organizations. The speakers highlighted compelling statistics, such as a 44% improvement in employee performance and a 79% success rate in achieving business objectives with proper incentive programs. They elaborated on the three main benefits of using incentive compensation management software: improved visibility, increased productivity, and enhanced accuracy, which can save significant amounts of time and reduce financial losses associated with human error in manual commission calculations. Through a live demonstration, the integration of Spiff with Salesforce was showcased, emphasizing its flexibility, real-time data connectivity, and ease of use for sales reps, managers, and executives alike.
    <html><head></head><body><p>• Salesforce Spiff's integration into the Salesforce ecosystem allows for real-time visibility and updates, directly affecting sales reps' motivation and decision-making.</p><p>• Automation of commission processes through Salesforce Spiff significantly reduces human error and the time spent on manual calculations, promoting scalability and growth.</p><p>• The session provided a practical demonstration of Salesforce Spiff’s capabilities, including its seamless data connectivity and the ability to customize commission logic with ease.</p></body></html>
    Session Summary by Einstein
    https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915927222001Q6fP
    Learn about the positive impact for the entire organization when implementing a sales commission software.
    Understand how Salesforce Spiff’s flexibility and connectivity make it the most trusted ICM solution on the market.
    Yes
    <a href="https://docs.google.com/forms/d/e/1FAIpQLSfnK-8TwV1n7FqNXmJnsQAT6hYTDBRTShgx1CTXvB4mjgEV6w/viewform?usp=pp_url&entry.996201328=1718915927222001Q6fP">Report a Concern</a>
    Theater
    This session is first come, first seated. You do not have a reserved seat.
    Yes
    Yes
    Moscone West, Level 3
    Moscone West
    9:00 a.m. Tuesday, Sep 17
    Tuesday, Sep 17
    Set up incentive compensation fast and stay adaptable with the ability to make changes on the fly. Eliminate manual errors between systems, maintain accuracy, and make one-off changes without worry.
    Important: This session is first come, first seated. You do not have a reserved seat.
    Session Summary by Einstein arrow-forward
    Session Type: Theater
    • Tuesday, Sep 179:00 AM - 9:20 AM PDT
      (4:00 PM - 4:20 PM GMT)
      Moscone West, L3, Cloudy Theater

With sessions and hands-on activities led by product experts, visionaries, and fellow Trailblazers, Dreamforce offers a deep dive into the latest in CRM + AI + Data + Trust.

Merlinda Lu

Salesforce Developer, IBM

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