Join Marc Benioff and guests to discover how every business can become an AI enterprise.
Important: This session is first come, first seated. You do not have a reserved seat.
, SVP, Trailblazer Community, Salesforce
, VP, Product Marketing, Salesforce
, CEO, Salesforce AI, Salesforce
, EVP, Product & Industries Marketing, Salesforce
, Chair, CEO & Co-Founder, Salesforce
Role: Administrator, Architect, IT
Product: Einstein, Data 360
Topic: Artificial Intelligence
Session Level: Beginner
Session Type: Keynote
Tuesday, Sep 1710:00 AM - 12:00 PM PDT
(5:00 PM - 7:00 PM GMT)
Moscone South, LL, Keynote Room
Session Summary by Einstein: The recent Salesforce keynote showcased the transformative power of Agentforce, an AI-driven platform designed to augment employee capabilities and enhance customer interactions across various Salesforce applications. With the integration of Data Cloud, Agentforce enables agents to intelligently reason, plan, and execute actions, leveraging existing Salesforce data, metadata, and workflows. The platform's innovative features include low-code prompt engineering with Agent Builder, the Atlas reasoning engine, and seamless integration across the entire Customer 360 including Slack and Tableau, resulting in improved accuracy and efficiency in customer service, marketing, and sales operations.
Key Takeaways by Einstein:
• Agentforce is a new AI platform that augments employee productivity and customer engagement by leveraging Salesforce's vast data and metadata resources.
• The platform's Atlas reasoning engine and low-code approach allow for the rapid deployment of intelligent agents that can reason, plan, and act within the Salesforce ecosystem.
• Agentforce's integration with the entire Salesforce Platform including all applications, such as Slack and Tableau, enables a seamless transition from digital to physical customer experiences, enhancing service delivery and driving customer success.
With sessions and hands-on activities led by product experts, visionaries, and fellow Trailblazers, Dreamforce offers a deep dive into the latest in CRM + AI + Data + Trust.
Merlinda Lu
Salesforce Developer, IBM
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