Communications Keynote: Grow Revenue as an AI Enterprise
Hear how to leading telecoms, BT Group and Lumen Technologies, are boosting profitability by hitting operational and revenue goals with Salesforce. See the latest AI innovations built for telecom.
Important: This session is first come, first seated. You do not have a reserved seat.
Session Summary by Einstein: The conference session focused on leveraging Salesforce and AI to drive revenue growth, highlighting a significant 80% increase in adoption over the past year and a 70% rise in industry certification. The session unveiled new AI innovations aimed at improving business efficiency, customer retention, and competitive positioning in the market. Demonstrations showcased how Salesforce's platform, data cloud, and industry-specific customer 360, along with generative AI, can supercharge revenue growth by up to 30% BTA. The discussions and demonstrations provided insights into how companies like Lumen are using AI to enhance productivity and the customer experience, while also emphasizing the importance of connectivity in the AI-driven economy.
Key Takeaways by Einstein:
• Salesforce's new AI innovations are designed to streamline complex quoting processes, manage billing disputes, and offer proactive service recommendations, all aimed at boosting employee productivity and customer retention.
• By integrating AI with a comprehensive understanding of customer data and market conditions, Salesforce tools can assist in creating more competitive offers, thereby improving conversion rates and driving revenue growth.
• The expansion of connectivity infrastructure is critical to supporting the AI economy, with companies like Lumen leading the way by building the on-ramps for enterprises to harness the power of AI, cloud services, and data centers.
With sessions and hands-on activities led by product experts, visionaries, and fellow Trailblazers, Dreamforce offers a deep dive into the latest in CRM + AI + Data + Trust.
Merlinda Lu
Salesforce Developer, IBM
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