What does it mean to build AI-first experiences? Learn how Salesforce is approaching the future of product design, how design insights influence outcomes, and how the work culture needs to evolve.
Important: This session is first come, first seated. You do not have a reserved seat.
Role: Consultant, Designer
Product: Agentforce 360 Platform
Session Summary by Einstein: We are entering a new era of how we interact with technology, where our interactions are dynamic, personalized, and collaborative. The technology doesn’t just respond to us; it learns, adapts, and works alongside us. We’re moving toward connected systems, interfaces that mirror the dynamics of human conversation, and collaboration of humans and machines working together on shared outcomes.
We’re introducing Salesforce Foundations: free for all Sales and Service Cloud customers EE and above. Salesforce Foundations brings together Sales, Service, Commerce, and Marketing - the heart of the Customer 360. It's the foundation for AI and Agents. A live demo of an experimental AI feature called Generative Canvas was presented, showcasing its ability to analyze data, predict user needs, and prepare for meetings by aggregating information across Salesforce applications. There are 3 requirements for success: 1. Equipping AI to Succeed 2. Designing for Resilience 3. Embracing Experimentation
