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5 Effective Ways to Support Neurodiversity When Using SLDS
Accessibility is everyone's responsibility. Learn best practices to use the Salesforce Lightning Design System to ensure your experiences support a range of disability and neurodiversity needs.
Important: This session is first come, first seated. You do not have a reserved seat.

, Director of UX, Red Argyle

Role: Administrator, Designer
Product: Agentforce 360 Platform
Topic: Equality
Session Level: Beginner
Session Type: Theater
  • Thursday, Sep 199:00 AM - 9:20 AM PDT
    (4:00 PM - 4:20 PM GMT)
    Moscone West, L1 Forest, Redwood Theater
Session Summary by Einstein: The session focused on enhancing Salesforce's user experience for neurodivergent individuals by leveraging the Lightning Design System to create accessible design frameworks. Emphasizing the importance of WCAG 2.2 AA compliance, the speaker outlined practical strategies for improving cognitive accessibility, such as predictable navigation, mobile optimization, a "less is more" approach, timely user assistance, and consistency in design. Through a case study, they demonstrated how to transform a cluttered portal page into a structured interface that reduces cognitive load, underscoring that 20% of the global population benefits from such neurodiversity-inclusive practices. The session concluded with an effective redesign example, showcasing the potential for a universally accessible Salesforce experience.
Key Takeaways by Einstein:

• Adopting the Lightning Design System can significantly improve the accessibility of Salesforce interfaces for neurodivergent users, contributing to a more inclusive digital environment.

• Practical design techniques such as progressive disclosure, visual cues, and error message clarity directly support the cognitive needs of users, fostering better concentration and memory retention.

• By ensuring WCAG 2.2 AA compliance and focusing on the principles of sight, cognition, hearing, interaction, technology, Salesforce experiences can be optimized for the entire user base.

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