In this introduction to Agentforce, see how admins and developers can equip Agents with custom actions created with Flows, Apex and External Services to take advantage of its power.
Important: This session is first come, first seated. You do not have a reserved seat.
Role: Administrator, Developer
Topic: Artificial Intelligence
Session Summary by Einstein: The recent Salesforce conference unveiled transformative advancements in the realm of autonomous agents, highlighting their ability to not only fetch details and ask relevant questions but also take decisive actions based on natural language instructions. These agents, powered by AI reasoning engines, surpass the limitations of traditional chatbots by leveraging data from various sources including the Data Cloud and CRM systems, and are protected by the Einstein Trust Layer, ensuring enterprise security. With the introduction of Agentforce, developers now have the platform to build, customize, and scale their agents, utilizing tools such as Agent Builder, flows, prompt templates, APEX classes, and external APIs. This fusion of human and AI capabilities signifies a paradigm shift in software interaction, allowing agents to execute tasks atomically and contextually within defined guardrails and across various channels like Slack and CRM applications.
