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Important: This session is first come, first seated. You do not have a reserved seat.

, Salesforce Architect, BACA Systems

, Manager, Trailblazer Marketing, Salesforce

Role: Administrator, Architect
Industry: Professional Services, Technology
Product: Agentforce 360 Platform, Trailhead
Topic: Intro to Salesforce
Session Level: Beginner
Session Type: Theater
  • Thursday, Sep 1911:30 AM - 11:50 AM PDT
    (6:30 PM - 6:50 PM GMT)
    Moscone West, L1 Forest, Redwood Theater
Session Summary by Einstein: The recent session at the Salesforce conference highlighted the vibrant and dynamic nature of the Trailblazer community, emphasizing the importance of continuous learning and skill development through Salesforce's educational platforms. With over 21 million global Trailblazers, the community is not only bolstering business transformation but also contributing to a significant economic impact, with IDC forecasting the creation of over 11 million jobs and $2 trillion in business revenue by 2028. The session showcased Trailhead, Salesforce's free online learning platform, as a key resource for acquiring in-demand AI and CRM skills, and introduced enhanced trails for more structured, goal-oriented learning. Furthermore, the integration of Trailblazer profiles, community groups, and career paths offers a comprehensive support system, underpinned by a robust digital skills economy facing an existing skills gap where only 10% of global workers possess necessary AI expertise.
Key Takeaways by Einstein:

• Salesforce's Trailhead platform is central to addressing the digital skills crisis, with 9 out of 10 Trailblazers identifying it as the top resource for learning AI and CRM skills.

• Enhanced trails on Trailhead provide a guided learning experience with structured curricula to support specific learning goals, making it easier for users to track progress and stay motivated.

• The Trailblazer community extends beyond Salesforce to include MuleSoft, Slack, and Tableau, offering over 2100 groups globally to foster collaboration and peer support.

Einstein Feedback : Report a Concern

With sessions and hands-on activities led by product experts, visionaries, and fellow Trailblazers, Dreamforce offers a deep dive into the latest in CRM + AI + Data + Trust.

Merlinda Lu

Salesforce Developer, IBM