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Elevate Every Education Journey with AI + Data + Action
Important: This session is first come, first seated. You do not have a reserved seat.
, Product Marketing Director, Education, Salesforce
, SVP for Advancement, CalArts
, AVP, Sales, Salesforce
, Senior Director, Product Management, Salesforce
, AVP for Digital Innovation, Old Dominion University
, VP & GM of Education, Salesforce
, Senior Director, Advancement Services, Occidental College
, Senior Director, Product Marketing, Salesforce
, AVP for Student Experience, Division of Digital Transformation & Technology, Old Dominion University
Role: Administrator, IT
Industry: Education
Product: Agentforce Education
Session Level: Beginner
Session Type: Keynote
- Tuesday, Sep 1712:30 PM - 1:20 PM PDT(7:30 PM - 8:20 PM GMT)InterContinental, L3, Grand Ballroom ABC
Session Summary by Einstein: The Education Keynote showcased a significant shift in education technology, emphasizing the transformative role of AI to support both students and staff. With predictive AI being a Salesforce staple for over a decade, the focus has now moved to generative AI and the introduction of autonomous agents, specifically Agentforce, which promises to work alongside staff to scale operations and automate tasks. This is where purpose-built AI that addresses critical education use cases is key. Institutions like Old Dominion University, CalArts, and Occidental College are leveraging Salesforce with a focus on AI, Data, and Action to gain insights from 'islands of trapped data,' enhancing the student experience and advancing their digital transformations. Meanwhile, the unveiling of Data Cloud for Education and new Education Cloud features to support the entire education journey indicate a strong future trajectory with Salesforce as the platform to drive both learner and institution success.
Key Takeaways by Einstein:
• Salesforce's Agentforce represents a new era of AI, transitioning from assistance to partnership, aiming to scale educational staff efforts and automate tasks.
• Old Dominion University, CalArts, and Occidental College are using the Salesforce platform to unify disparate data sources, creating a comprehensive view of student and alumni information that drives more effective engagement and operational efficiency.
• The introduction of Data Cloud for Education and the continuous innovation within Education Cloud, including AI-driven insights and advanced analytics, are set to revolutionize the way educational institutions interact with data and their constituents.
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Merlinda Lu
Salesforce Developer, IBM
