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Meet Agentforce: Humans + AI + Data + Action
Important: This session is first come, first seated. You do not have a reserved seat.
, Product Marketing Manager, Salesforce
, Senior Director, Product Management, Salesforce
, Director, Salesforce AI, Salesforce
, Sr. Director, Product Management, Salesforce
, AI Transformation Product Management, Salesforce
, Director, Product Management, Einstein Copilot, Salesforce
, Senior Product Manager, Agentforce, Salesforce
Role: IT, Sales, Service
Product: Agentforce Sales, Agentforce Service, Einstein
Topic: Artificial Intelligence
Session Level: Beginner
Session Type: Theater
- Tuesday, Sep 1712:30 PM - 12:50 PM PDT(7:30 PM - 7:50 PM GMT)Moscone West, L2, Einstein Theater
- Tuesday, Sep 172:30 PM - 2:50 PM PDT(9:30 PM - 9:50 PM GMT)Moscone West, L2, Einstein Theater
- Tuesday, Sep 174:30 PM - 4:50 PM PDT(11:30 PM - 11:50 PM GMT)Moscone West, L2, Room 2000
- Wednesday, Sep 188:30 AM - 8:50 AM PDT(3:30 PM - 3:50 PM GMT)Moscone West, L2, Einstein Theater
- Wednesday, Sep 1812:30 PM - 12:50 PM PDT(7:30 PM - 7:50 PM GMT)Moscone West, L2, Einstein Theater
- Wednesday, Sep 183:30 PM - 3:50 PM PDT(10:30 PM - 10:50 PM GMT)Moscone West, L2, Einstein Theater
- Thursday, Sep 199:00 AM - 9:20 AM PDT(4:00 PM - 4:20 PM GMT)Moscone West, L2, Einstein Theater
- Thursday, Sep 1911:30 AM - 11:50 AM PDT(6:30 PM - 6:50 PM GMT)Moscone West, L2, Einstein Theater
Session Summary by Einstein: At the recent DreamForce conference, Salesforce unveiled Agentforce, a transformative AI-powered platform set to launch in October, which promises to revolutionize how agents perform tasks on behalf of users. The platform, built on the Salesforce ecosystem and integrated with tools like Data Cloud and MuleSoft, will autonomously handle low-value, repetitive tasks, freeing up human time for more focused, high-value work. Agentforce is highlighted by its reasoning engine, allowing it to understand context, generate plans, and evaluate outputs for tasks such as order management and customer service inquiries. The demonstration showcased Agentforce's capabilities, including its integration with existing Salesforce flows, customization through Agent Builder, and its potential to scale across multiple business functions.
Key Takeaways by Einstein:
• Agentforce is designed to alleviate the burden of low-value tasks, with statistics showing 41% of work time is consumed by such activities.
• The Agentforce platform is fully customizable and scalable, ensuring a wide range of business needs can be met, and it will be able to interact with Data Cloud and external systems for comprehensive data access.
• Attendees were encouraged to explore Agentforce further through the Launchpad for consultations, hands-on experiences, and deeper insights into the platform's capabilities.
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With sessions and hands-on activities led by product experts, visionaries, and fellow Trailblazers, Dreamforce offers a deep dive into the latest in CRM + AI + Data + Trust.
Merlinda Lu
Salesforce Developer, IBM
