Deliver Innovation with Heroku and Signature Support
Learn how Goosehead Insurance improved customer experience with the Heroku PaaS, improving issue identification and resolution by 75% and boosting response time by 55% with the agent enablement app.
Important: This session is first come, first seated. You do not have a reserved seat.
, Senior TAM, Salesforce
, Head of Software Development, Goosehead Insurance
, Senior Director, Product Marketing, Salesforce
Role: IT
Product: Heroku
Session Level: Beginner
Session Type: Theater
Thursday, Sep 199:00 AM - 9:20 AM PDT
(4:00 PM - 4:20 PM GMT)
Moscone South, LL, Content Pavilion, Stage 9
Session Summary by Einstein: The session highlighted the transformative role Heroku played in driving Goosehead Insurance's technological evolution. By enhancing the developer experience, Heroku boosted developer productivity by 40%, cut DevOps costs by 30%, and delivered a 285% ROI, as reported in a Forrester study. The session highlighted Goosehead Insurance's journey of leveraging Heroku and Salesforce to innovate and scale their infrastructure, supporting a tenfold increase in traffic and ensuring security and compliance. Heroku enabled improvements to their rate platform, Aviator, optimizing agent and customer experiences. The integration with MuleSoft and Salesforce was essential in streamlining processes and enabling direct carrier integrations, which drastically reduced quote times and fueled the company's growth by 25-30% annually. This session emphasized the importance of Heroku's Signature Success plan in facilitating seamless application launches and providing efficient, real-time troubleshooting.
Key Takeaways by Einstein:
• Goosehead Insurance leveraged Heroku's developer platform to prioritize application development, resulting in a significant increase in productivity and a strong return on investment.
• Heroku's Signature Success plan played a pivotal role in Goosehead's migration to Salesforce Shield, ensuring secure and compliant data management and facilitating seamless transitions.
• The session highlighted Goosehead's innovation in the insurance industry, with Heroku enabling the development of a client-facing platform, Digital Agent, to streamline quote processing and improve customer experience.
With sessions and hands-on activities led by product experts, visionaries, and fellow Trailblazers, Dreamforce offers a deep dive into the latest in CRM + AI + Data + Trust.
Merlinda Lu
Salesforce Developer, IBM
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