Optimize Your Manufacturing Service: Harness CRM + AI + Data
Discover the benefits of asset-centric service: data-driven decisions, better customer service with proactive and predictive service, optimal equipment performance, and increased service revenue.
Important: This session is first come, first seated. You do not have a reserved seat.
, VP, Chief Information and Digital Officer, Hyster-Yale Materials Handling
, Director, Industry Solutions Architect, Manufacturing and Automotive, Salesforce
, VP & GM, Manufacturing Industry Product & Solutions, Salesforce
Role: Service
Industry: Automotive, Manufacturing
Product: Agentforce Field Service, Agentforce Manufacturing
Session Level: Beginner
Session Type: Breakout
Wednesday, Sep 189:00 AM - 9:45 AM PDT
(4:00 PM - 4:45 PM GMT)
Moscone South, LL, Content Pavilion, Stage 2
Session Summary by Einstein: The recent Salesforce conference session delved into innovations and trends within the manufacturing service sector, focusing on the importance of connected assets and the transformation towards proactive and predictive maintenance. A significant highlight was the anticipation that over 50% of manufacturing organization products will be connected by 2030, posing challenges in managing complex ecosystems and customer expectations. The session showcased Salesforce's commitment to innovation, with over 19 billion assets maintained on the platform, and revealed the potential market opportunities for manufacturers to enhance service revenue through better asset management and customer engagement. Demonstrations included the utilization of Salesforce Manufacturing Cloud, Einstein AI, and connected asset capabilities to streamline operations, increase first-time fix rates, and optimize service revenue streams.
Key Takeaways by Einstein:
• Salesforce Manufacturing Cloud is being leveraged by manufacturers to transform their service operations, enhancing customer lifetime value and driving subscription-based models.
• Connected assets play a crucial role in the shift towards servitization, allowing manufacturers to predict maintenance needs and offer tailored solutions to improve customer uptime management.
• Salesforce's partnership with Siemens and PTC, and the integration of Einstein AI, are set to revolutionize asset management by providing real-time insights and predictive analytics to service technicians.
With sessions and hands-on activities led by product experts, visionaries, and fellow Trailblazers, Dreamforce offers a deep dive into the latest in CRM + AI + Data + Trust.
Merlinda Lu
Salesforce Developer, IBM
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