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Manufacturing Keynote: Building a Connected Industry 5.0
Join industry trailblazers as they discuss the future of manufacturing. Discover how Salesforce's data and AI-powered innovations are revolutionizing asset-centric service.
Important: This session is first come, first seated. You do not have a reserved seat.

, CIO, Warren CAT

, SVP, Sales & Business Transformation, Daikin Comfort Technologies North America

, VP & GM, Manufacturing Industry Product & Solutions, Salesforce

, SVP, Sales, Manufacturing Enterprise, Salesforce

, Principal Solution Engineer, Salesforce

, Senior Director, Manufacturing Solutions & Product Strategy, Salesforce

, Director, Industry Solutions Architect, Manufacturing and Automotive, Salesforce

, SVPm Manufacturing, Retail & Consumer Goods, Salesforce

Role: Sales, Service
Industry: Manufacturing
Product: Agentforce Manufacturing
Session Level: Beginner
Session Type: Keynote
  • Wednesday, Sep 182:30 PM - 3:20 PM PDT
    (9:30 PM - 10:20 PM GMT)
    InterContinental, L3, Grand Ballroom ABC
Session Summary by Einstein: The Salesforce conference session delved into the transformative journey of the manufacturing industry, emphasizing the integration of human efforts with AI-driven agents to enhance customer success. A study involving 800 global manufacturers highlighted the urgent need for operational change, with 85% recognizing the necessity to alter day-to-day operations to remain competitive, yet only 40% considering their operations optimal. This gap underscores the potential for significant enhancements, fueled by increased budgets for technology and investments in plants and equipment. The session also unveiled Salesforce's latest innovations, including Agentforce, and showcased the new extensions in Manufacturing Cloud, designed to augment work and drive efficiencies in sales, marketing, service, and partner channel communication.
Key Takeaways by Einstein:

• Salesforce's study revealed a critical industry pivot towards sales, marketing, and service investments, driven by the need for profitability amidst rising costs and shrinking margins.

• Data and AI strategies are now imperative for manufacturers, with Salesforce positioned as a leader in providing the necessary tools and integrations for success.

• Manufacturing Cloud's new features and platform innovations, including a zero-customization rental management system, were demonstrated, illustrating Salesforce's commitment to facilitating seamless operational transformations.

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Salesforce Developer, IBM