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Public Sector Keynote: The AI Enterprise for Government
Important: This session is first come, first seated. You do not have a reserved seat.
, Director, California Employment Development Department
, Senior Director, Solution Engineering, Salesforce
, Digital Transformation Executive, Public Sector, Salesforce
, President and Chief Legal Officer, Salesforce
, Senior Director, Product Management, Public Sector, Salesforce
Role: Administrator, IT, Service
Industry: Public Sector
Product: Government Cloud, Agentforce Public Sector
Topic: Customer Relationships
Session Level: Beginner
Session Type: Keynote
- Thursday, Sep 1912:30 PM - 1:20 PM PDT(7:30 PM - 8:20 PM GMT)Moscone West, L3, Keynote Room
Session Summary by Einstein: In the Public Sector keynote, Salesforce celebrated a decade of innovation in government and simultaneously announced the launch of Government Cloud Premium with enhanced compliance standards to securely handle classified information for the intelligence and defense sectors. Sabastian Niles, Salesforce Chief Legal Officer, underscored the importance of trust and compliance, emphasizing the opportunity to enable proactive and responsive government services using technology. With the launch of Salesforce's Agentforce platform and other AI-powered innovations, Salesforce continues its mission to deliver trusted government innovation. The session also showcased customer-centric success stories from California EDD and the City of New York. Featured innovations included AI for Public Sector Solutions, Investigative Case Management, and Talent Recruitment Management, as well as global compliance achievements including FedRAMP-High authorization for Data Cloud.
Key Takeaways by Einstein:
• Salesforce introduced Government Cloud Premium, providing a new level of compliance and data security for defense and intelligence sectors.
• The California EDD's collaboration with Salesforce, using a new single sign-on portal, exemplifies successful digital transformation and is providing timely service to millions of Californians that need access to employment benefits.
• The City of New York is leading the way with an AI Action Plan that is helping them expand access to critical citywide services, like childcare, which has resulted in boosts in economic activity and improvements in residency numbers.
• AI for Public Sector Solutions was announced, offering embedded AI actions to help public sector employees efficiently navigate complex casework.
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Merlinda Lu
Salesforce Developer, IBM
